Ada

Ada is an easy to use customer support automation platform.

5 /5 (2 reviews) Write a Review!

Ada Overview

What is Ada?

As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 80%+ of customer inquiries. Go automation-first with Ada's AI chatbot.

Ada Overview

Pricing

Starting from
US$0,00/year

Pricing options

Free Trial
Subscription
Value for money

Ada's pricing is custom.


Ada Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Brazil
Supported Languages
English, French, German, Italian, Spanish

Media

Automate 80% of customer inquiries
Analyze your results with simple to understand CSAT reports
Allow agents to enter and exit the chat without interrupting conversation flow
Uncover new revenue by automating up-sells and cross-sells
Reduce customer wait times with automation
Ada video Ada video Ada video Ada video Ada video Ada screenshot: Automate 80% of customer inquiries Ada screenshot: Analyze your results with simple to understand CSAT reports Ada screenshot: Allow agents to enter and exit the chat without interrupting conversation flow Ada screenshot: Uncover new revenue by automating up-sells and cross-sells Ada screenshot: Reduce customer wait times with automation

Ada Reviews

Ada Reviews

Overall rating
5
/
5
Excellent
2

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Giovanni C.

Easy to use platform to manage omnichannel mobile campaigns

Easy to use platform to manage in one single tool mobile omnichannel campaigns.


Simrat J.

Pros and Cons

Ada's help system is very efficient and helpful for basic conversations.


Giovanni C.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Easy to use platform to manage omnichannel mobile campaigns

Used Weekly for 1+ year
Reviewed on 2018/01/17
Review Source: Capterra

Easy to use platform to manage in one single tool mobile omnichannel campaigns.

Pros

One single tool to manage from sms campaigns, email campaigns, landing pages, chatbot and much more...

Cons

it si still not possible to manage paid campaigns or native format campaigns directly into the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Simrat J.
Industry: Education Management
Company size: Self Employed

Pros and Cons

Used Monthly for 1-5 months
Reviewed on 2019/05/31
Review Source: Capterra

Ada's help system is very efficient and helpful for basic conversations.

Pros

Ada is very EASY to use and implement. They add new features to the software and the software itself has a very efficient system.

Cons

Ada is very easy to use for basic conversations and there are a lot more new features. It has become very complicated but the help system is very efficient!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,5/10
Based on 2 user ratings
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Ada Pricing

Ada Pricing

Starting from
US$0,00/year
Free Trial
Subscription
Value for money

Ada's pricing is custom.

Ada's pricing is custom.

Value for Money
5/5
Based on 2 user ratings
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Ada Features

Ada Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
5/5
Based on 2 user ratings
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Categories

Additional information for Ada

Additional information for Ada

Key features of Ada

  • CRM
  • ChatBots/Virtual Assistants
  • Click through tracking
  • Custom landing pages
  • Customer journey mapping
  • Customizable branding
  • Drag-and-drop editing
  • Facebook ads
  • Geolocalization
  • Landing page templates
  • Lead scoring
  • Marketing automation
  • Mobile analytics
  • Multi-language
  • Multimedia content support
  • Page view & unique view statistics
  • Real-time distribution
  • SMS adverts
  • SMS tracking
  • Semantic crawler
  • Social content
  • Social media marketing
  • Text to speech

Benefits

  • Trade long wait times for instant chatbot support - With Ada's AI chatbot for customer service, you can help customers 24/7, no matter where they are. No need to extend customer support hours or add new agents. Ada's chatbot is there instantly - across mobile, digital, and social channels.

  • Looking to raise CSAT? Personalize your CX - Customize every interaction to strengthen brand loyalty. Ada’s AI chatbot acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.

  • Put your customer support agents back in charge - Boring and repetitive work can drag down productivity and morale. But Ada's chatbot for customer service offers much-needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.

  • Customer service is no longer a cost center - Customer service chatbots aren’t just for automating responses to FAQ's and reducing headcount costs. With Ada's AI chatbot, you can drive new revenue by automating transactions and providing up-sell opportunities.

  • One connected experience - It’s easy to integrate Ada's chatbot seamlessly with your live chat provider so that customers can move from customer service chatbot to live agent and back again with no friction whatsoever.

  • Ada FAQs

    Ada FAQs

    Below are some frequently asked questions for Ada.

    Q. What type of pricing plans does Ada offer?

    Ada offers the following pricing plans:

    Starting from: US$0,00/year

    Pricing model: Subscription

    Free Trial: Not Available

    Ada's pricing is custom.

    Q. What are the main features of Ada?

    Ada offers the following features:

    • CRM
    • ChatBots/Virtual Assistants
    • Click through tracking
    • Custom landing pages
    • Customer journey mapping
    • Customizable branding
    • Drag-and-drop editing
    • Facebook ads
    • Geolocalization
    • Landing page templates
    • Lead scoring
    • Marketing automation
    • Mobile analytics
    • Multi-language
    • Multimedia content support
    • Page view & unique view statistics
    • Real-time distribution
    • SMS adverts
    • SMS tracking
    • Semantic crawler
    • Social content
    • Social media marketing
    • Text to speech

    Q. Who are the typical users of Ada?

    Ada has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Ada support?

    Ada supports the following languages:

    English, French, German, Italian, Spanish

    Q. What type of pricing plans does Ada offer?

    Ada has the following pricing plans:

    Subscription

    Q. Does Ada support mobile devices?

    We do not have any information about what devices Ada supports

    Q. What other apps does Ada integrate with?

    Ada integrates with the following applications:

    FNI Blueprint LOS, Salesforce Service Cloud, Zendesk

    Q. What level of support does Ada offer?

    Ada offers the following support options:

    Phone Support, Online Support