About Ada

As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 80%+ of customer inquiries. Go automation-first with Ada's AI chatbot.

Key benefits of Ada

  • Trade long wait times for instant chatbot support - With Ada's AI chatbot for customer service, you can help customers 24/7, no matter where they are. No need to extend customer support hours or add new agents. Ada's chatbot is there instantly - across mobile, digital, and social channels.

  • Looking to raise CSAT? Personalize your CX - Customize every interaction to strengthen brand loyalty. Ada’s AI chatbot acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.

  • Put your customer support agents back in charge - Boring and repetitive work can drag down productivity and morale. But Ada's chatbot for customer service offers much-needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.

  • Customer service is no longer a cost center - Customer service chatbots aren’t just for automating responses to FAQ's and reducing headcount costs. With Ada's AI chatbot, you can drive new revenue by automating transactions and providing up-sell opportunities.

  • One connected experience - It’s easy to integrate Ada's chatbot seamlessly with your live chat provider so that customers can move from customer service chatbot to live agent and back again with no friction whatsoever.

  • Devices

    Business size

    S M L

    Images

    Automate 80% of customer inquiries
    Analyze your results with simple to understand CSAT reports
    Allow agents to enter and exit the chat without interrupting conversation flow
    Uncover new revenue by automating up-sells and cross-sells
    Reduce customer wait times with automation
    View 6 more
    Ada video
    Ada video
    Ada video
    Ada video
    Ada video
    Ada screenshot: Automate 80% of customer inquiries Ada screenshot: Analyze your results with simple to understand CSAT reports Ada screenshot: Allow agents to enter and exit the chat without interrupting conversation flow Ada screenshot: Uncover new revenue by automating up-sells and cross-sells Ada screenshot: Reduce customer wait times with automation

    Features

    Total features of Ada: 50

    • AI/Machine Learning
    • API
    • Alerts / Escalation
    • Appointment Management
    • Auto-Responders
    • Chat/Messaging
    • Chatbot
    • Click Tracking
    • Code-free Development
    • Contextual Guidance
    • Customer Database
    • Customizable Branding
    • Customization
    • Drag & Drop
    • Engagement Analytics
    • File Sharing
    • Geolocation
    • Intent Recognition
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Lead Qualification
    • Live Chat
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multi-Language
    • Multimedia Support
    • Natural Language Processing
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Real-time Consumer-facing Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Marketing Managment
    • SMS Messaging
    • Self Service Portal
    • Sentiment Analysis
    • Social Media Integration
    • Social Promotion
    • Speech Recognition
    • Speech Synthesis
    • Support Ticket Management
    • Surveys & Feedback
    • Text to Speech
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • Website Visitor Tracking

    Alternatives

    INSIDE

    4,6
    #1 Alternative to Ada
    Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online,...

    User.com

    4,6
    #2 Alternative to Ada
    User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

    Quiq Messaging

    4,5
    #3 Alternative to Ada
    Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text,...

    Heyday

    4,5
    #4 Alternative to Ada
    Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance...

    Reviews

    Overall rating

    5 /5
    (4)
    Value for Money
    4,5/5
    Features
    4,3/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have Ada?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 4
    Chris M.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easiest Chat Platform

    Reviewed on 2018/11/16

    The team at Ada have been very supportive whenever we have encountered any problems. Their team...

    The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

    Pros

    Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

    Cons

    In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

    Jason B.
    Overall rating
    • Industry: Education Management
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This is the best and most fun technology that we've implemented for chat deflection and...

    Reviewed on 2020/06/30

    Pros

    We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.

    Cons

    There isn't a con I can list at the moment. We've worked very closely with [SENSITIVE CONTENT HIDDEN] from the Ada team to fast track our adoption of their product. They worked very closely with our bot manager to make this a very healthy experience for us.

    We used the out-of-the-box features to drop Ada into our Help Center. We then expanded into the advanced features to unlock some amazing features, conditional workflows, and variables that have made a world of difference to deliver personalized and meaningful responses to our end-users.

    Guillermo T.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Ada helped us scale without hiring and training new people

    Reviewed on 2018/10/23

    Pros

    Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

    Cons

    It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.

    Michael L.
    Overall rating
    • Industry: Financial Services
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Ada is AMAZING!

    Reviewed on 2019/07/18

    Love love love them!

    Love love love them!

    Pros

    Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI.  Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

    Cons

    Setup and actually digging in deep to make this tool work is time consuming, but worth it.

    Ada FAQs

    Below are some frequently asked questions for Ada.

    Ada offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Ada's pricing is custom.

    We do not have any information about Ada features

    Ada has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    We do not have any information about what languages Ada supports

    Ada supports the following devices:

    Ada integrates with the following applications:

    Salesforce Service Cloud, Zendesk

    Ada offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

    See all software categories found for Ada.