
About Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 80%+ of customer inquiries. Go automation-first with Ada's AI chatbot.
- Free Trial
- Subscription
Key benefits of Ada
Devices
Business size
- Free Trial
- Subscription
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Features
Total features of Ada: 50
- AI/Machine Learning
- API
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Chat/Messaging
- Chatbot
- Click Tracking
- Code-free Development
- Contextual Guidance
- Customer Database
- Customizable Branding
- Customization
- Drag & Drop
- Engagement Analytics
- File Sharing
- Geolocation
- Intent Recognition
- Knowledge Base Management
- Landing Pages/Web Forms
- Lead Qualification
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Multimedia Support
- Natural Language Processing
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing Managment
- SMS Messaging
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Surveys & Feedback
- Text to Speech
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Website Visitor Tracking
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easiest Chat Platform
Reviewed on 2018/11/16
The team at Ada have been very supportive whenever we have encountered any problems. Their team...
The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.
Pros
Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.
Cons
In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.
- Industry: Education Management
- Company size: 1 001-5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is the best and most fun technology that we've implemented for chat deflection and...
Reviewed on 2020/06/30
Pros
We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.
Cons
There isn't a con I can list at the moment. We've worked very closely with [SENSITIVE CONTENT HIDDEN] from the Ada team to fast track our adoption of their product. They worked very closely with our bot manager to make this a very healthy experience for us.
We used the out-of-the-box features to drop Ada into our Help Center. We then expanded into the advanced features to unlock some amazing features, conditional workflows, and variables that have made a world of difference to deliver personalized and meaningful responses to our end-users.
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ada helped us scale without hiring and training new people
Reviewed on 2018/10/23
Pros
Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.
Cons
It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.

- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Ada is AMAZING!
Reviewed on 2019/07/18
Love love love them!
Love love love them!
Pros
Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI. Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.
Cons
Setup and actually digging in deep to make this tool work is time consuming, but worth it.
Ada FAQs
Below are some frequently asked questions for Ada.Q. What type of pricing plans does Ada offer?
Ada offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Ada's pricing is custom.
Q. What are the main features of Ada?
We do not have any information about Ada features
Q. Who are the typical users of Ada?
Ada has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Ada support?
We do not have any information about what languages Ada supports
Q. Does Ada support mobile devices?
Ada supports the following devices:
Q. What other apps does Ada integrate with?
Ada integrates with the following applications:
Salesforce Service Cloud, Zendesk
Q. What level of support does Ada offer?
Ada offers the following support options:
Email/Help Desk, Phone Support, Chat
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