Centralpoint

4,7 (6)
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Digital experience platform & content management solution
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About Centralpoint

Centralpoint by Oxcyon is a digital experience platform and content management solution for enterprises. The cloud-based or on-premise tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, and more, whilst also providing features for managing employees, clients, and partners. Centralpoint can be used to create a knowledge base or intranet in order to share and manage content, empower teamwork and aid collaboration within teams and businesses.

In order to provide businesses with the tools to create a digital strategy for managing their user communities and the user experience across multiple channels, Centralpoint offers content and data management tools. The Centralpoint knowledge management module allows businesses to organize and categorize their information, whilst creating relations and connections to other files, users, documents, events, and more. Natural language search also allows users to find information based on keywords, and filtering helps users to locate content based on specific parameters. Centralpoint offers a tiered taxonomy structure to organize knowledge by a hierarchical structure, and users can select the classifications for each knowledge item when adding it to the system.

Centralpoint also facilitates data management and warehousing, and allows businesses to auto-classify and apply metadata to files and content, both structured and unstructured. Master data management (MDM) centralizes all data to create a single enterprise view for users. Structured data and data from unstructured sources including .PDF, Word, and image is assigned metadata by Centralpoint using natural language processing. Centralpoint also offers a range of other features to aid with digital experience management and content management including enterprise portal solutions, eForms, digital signage, email management, prototyping, learning management, compliance, and gamification.

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Key benefits of Centralpoint

  • Manage content and knowledge within Centralpoint with tools for centralizing, relating, and searching for content within the in-built database. Manage both structured and unstructured data in one place.

  • Organize and classify data and content with multiple polyhierarchical classification (MphC) and taxonomy which allows users to set up categories, assign records to audiences, and manage role-based permissions.

  • Create an unlimited number of knowledge bases or websites, each with their own design and URL, and add a range of content types including video, articles, images, CAD files, PowerPoints, and more.

  • Manage and transform data within the Centralpoint platform and aggregate data with scheduled, full or incremental data transfers, and automated metadata assignment. Centralpoint supports a large range of data types including SQL, Oracle, json, .xml, .csv, and more.

  • Enhance security with integrated SSO (single sign on) through AD/LDAP/SAML/oAuth, and benefit from integration with a range of third party apps for UX, data connection, social media, authentication, eCommerce, payment processing, and more.

    • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English
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    Images

    Create custom landing pages
    Knowledge articles are automatically supplemented with links to related content
    Users can track version histories for every knowledge item
    The electronic signature capture feature allows online form confirmations
    Use business intelligence and machine learning to create real-time reports
    Create visual reports on custom metrics
    Create a content library to share over an unlimited number of sites
    Benefit from granular tagging of content, and define audiences and roles with permissions
    Enhance security with SSO integrations including AD, LDAP, oAUTH, and more
    Search the database for content using natural language processing
    Centralpoint facilitates data aggregation, transfer, and transformation
    View 12 more
    Centralpoint video
    Centralpoint screenshot: Create custom landing pages Centralpoint screenshot: Knowledge articles are automatically supplemented with links to related content Centralpoint screenshot: Users can track version histories for every knowledge item Centralpoint screenshot: The electronic signature capture feature allows online form confirmations Centralpoint screenshot: Use business intelligence and machine learning to create real-time reports Centralpoint screenshot: Create visual reports on custom metrics Centralpoint screenshot: Create a content library to share over an unlimited number of sites Centralpoint screenshot: Benefit from granular tagging of content, and define audiences and roles with permissions Centralpoint screenshot: Enhance security with SSO integrations including AD, LDAP, oAUTH, and more Centralpoint screenshot: Search the database for content using natural language processing Centralpoint screenshot: Centralpoint facilitates data aggregation, transfer, and transformation

    Features

    Total features of Centralpoint: 221

    • AI/Machine Learning
    • API
    • Access Certification
    • Access Controls/Permissions
    • Action Management
    • Activity Tracking
    • Activity/News Feed
    • Ad hoc Analysis
    • Ad hoc Query
    • Ad hoc Reporting
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Applications Management
    • Appointment Management
    • Appointment Scheduling
    • Approval Process Control
    • Archiving & Retention
    • Asynchronous Learning
    • Attestation
    • Audience Targeting
    • Audio File Management
    • Audit Management
    • Audit Trail
    • Autofill
    • Automated Routing
    • Batch Processing
    • Benchmarking
    • Blended Learning
    • Blogs
    • Boolean Search
    • Budgeting/Forecasting
    • Built-In Database
    • Calendar Management
    • Call Center Management
    • Campaign Management
    • Cataloging/Categorization
    • Certification & Licensing
    • Change Management
    • Chat/Messaging
    • Chatbot
    • Claims Management
    • Collaboration Tools
    • Compliance Management
    • Compliance Tracking
    • Consolidation/Roll-Up
    • Contact Database
    • Content Creation
    • Content Management
    • Content Publishing Options
    • Contract/License Management
    • Controls Audit
    • Customer Database
    • Customer Segmentation
    • Customizable Branding
    • Customizable Forms
    • Customizable Templates
    • Data Aggregation and Publishing
    • Data Blending
    • Data Capture and Transfer
    • Data Cleansing
    • Data Connectors
    • Data Discovery
    • Data Extraction
    • Data Governance
    • Data Import/Export
    • Data Mapping
    • Data Masking
    • Data Migration
    • Data Profiling
    • Data Quality Control
    • Data Recovery
    • Data Security
    • Data Visualization
    • Data Warehousing
    • Decision Support Software
    • Deletion Management
    • Digital Asset Management
    • Digital Signature
    • Discussions / Forums
    • Document Capture
    • Document Classification
    • Document Extraction
    • Document Generation
    • Document Management
    • Document Storage
    • Drag & Drop
    • Drip Campaigns
    • Electronic Forms
    • Electronic Signature
    • Email Address Extraction
    • Email Management
    • Employee Database
    • Employee Recognition Software
    • Environmental Compliance
    • FDA Compliance
    • Faceted Search / Filtering
    • Feedback Management
    • File Conversion
    • File Recovery
    • File Sharing
    • Filtering
    • For Developers
    • For Healthcare
    • For Sales Teams/Organizations
    • Forum / Discussion Board
    • Fraud Detection
    • Full Text Search
    • Functions/Calculations
    • Fuzzy Search
    • Gamification
    • Goal Management
    • Goal Setting / Tracking
    • Graphical Data Presentation
    • HIPAA Compliant
    • Heatmaps
    • Hierarchy Management
    • High Volume Processing
    • ID Scanning
    • IP Address Extraction
    • ISO Compliance
    • IT Asset Management
    • Image Editing
    • Image Extraction
    • In-App Training
    • Indexing
    • Information Governance
    • Interaction Tracking
    • Inventory Management
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Language Detection
    • Lead Management
    • Lead Qualification
    • Linked Data Management
    • Machine Learning
    • Match & Merge
    • Metadata Management
    • Mobile Access
    • Mobile App
    • Mobile Dashboards
    • Multi-Channel Marketing
    • Multi-Domain
    • Multi-Language
    • Natural Language Search
    • Negative Feedback Management
    • No-Code
    • OSHA Compliance
    • Offline Access
    • Optical Character Recognition
    • Password Management
    • Performance Management
    • Performance Metrics
    • Phone Number Extraction
    • Policy Creation
    • Policy Library
    • Policy Management
    • Policy Metadata Management
    • Policy Training
    • Predictive Analytics
    • Predictive Modeling
    • Pricing Extraction
    • Private Dashboards
    • Process Management
    • Process/Workflow Automation
    • Profitability Analysis
    • Project Management
    • Prospecting Tools
    • Public Dashboards
    • Question Library
    • Quotes/Estimates
    • Real-Time Chat
    • Relationship Mapping
    • Reporting/Analytics
    • Retention Management
    • Rewards Management
    • Risk Assessment
    • Risk Management
    • Role-Based Permissions
    • SCORM Compliance
    • SEO Management
    • Sarbanes-Oxley Compliance
    • Scorecards
    • Search/Filter
    • Self Service Portal
    • Self Service Tools
    • Semantic Search
    • Sentiment Analysis
    • Single Page View
    • Single Sign On
    • Statistical Analysis
    • Storage Management
    • Strategic Planning
    • Summarization
    • Survey/Poll Management
    • Surveys & Feedback
    • Synchronous Learning
    • Tagging
    • Taxonomy Classification
    • Templates
    • Text Analysis
    • Text Editing
    • Text Mining
    • Ticket Management
    • Topic Clustering
    • User Onboarding
    • User Research Analysis
    • Version Control
    • Video Conferencing
    • Video Support
    • Virtual Personal Assistant (VPA)
    • Visual Analytics
    • Visual Discovery
    • Visualization
    • Web Data Extraction
    • Website Management
    • Widgets
    • Wiki
    • Workflow Management
    • eCommerce Management
    • eDiscovery

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    Reviews

    Overall rating

    4,7 /5
    (6)
    Value for Money
    4,6/5
    Features
    5/5
    Ease of Use
    4,2/5
    Customer Support
    4,7/5

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    Verified Reviewer
    Overall rating
    • Industry: Consumer Goods
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    One Central Point

    Reviewed on 2018/12/10

    Pros

    Centralpoint has a ton of pre-built features and is able to source data from many different locations. The search is quick and can be used to filter data sets.

    Cons

    It can be overwhelming since there are so many different modules.

    Frank B.
    Overall rating
    • Industry: Automotive
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use robust website solution that scales.

    Reviewed on 2018/12/07

    We have several self-hosted web sites that run on CentralPoint and are very happy with them. The...

    We have several self-hosted web sites that run on CentralPoint and are very happy with them. The Audience role is a powerful tool once we learned how to use it. They helped us set up the synchronization from development => user acceptance => production even though they are on different machines.

    Pros

    Pros: We have been using Central Point for several years. It works very well out of the box, but it can be customized to meet your needs. There is excellent support from the vendor. They are constantly helping us get maximum benefit from the system. We connect to both DB2 and MS/SQL databases with no problem. Their code is well maintained - they push updates on a regular basis that increases functionality.

    Cons

    You have to be organized in order to use the system to its fullest potential. It took us a while to figure that out.

    Greg A.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    CentralPoint has pretty much every feature you could want for a website.

    Reviewed on 2018/01/19

    We have both our public site and our intranet on CentralPoint, and the consistency between them and...

    We have both our public site and our intranet on CentralPoint, and the consistency between them and the ability to carve out individual audiences and roles is great.

    Pros

    A lot of pre-established modules for specific functions that can be customized as needed. It's nice to be able to take advantage of upgrades or programming that benefit numerous clients and that the options and programming evolve with the industry trends.

    Cons

    While I find CentralPoint pretty user-friendly, I can see how some individuals without much experience in managing web content could struggle some with making their own customizations or building certain types of content.

    Peter M.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent Platform for Multi-Hospital System

    Reviewed on 2018/12/18

    We are very happy with the CentralPoint product and investigating moving our intranet from...

    We are very happy with the CentralPoint product and investigating moving our intranet from SharePoint to the platform.

    Pros

    CentralPoint is a very solid product with extensive features and modules. The system allows us to handle multiple affiliates or audiences on a single platform and as a result we require fewer resources to support our websites.

    Although CentralPoint has many options for basic department end users it is very easy to create logins and train how to update their specific pages.

    Support is excellent and Oxcyon provides an issue tracking system. We are a large healthcare system with many requests. All are answered and resolved quickly. I can think of nothing we have asked for that has not been accommodated.

    Cons

    There are many features which can be overwhelming. Certain modules need to be modernized and made easier for the user.

    Tina B.
    Overall rating
    • Industry: Primary/Secondary Education
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Complete office solution

    Reviewed on 2017/09/13

    Pros

    Centralpoint incorporates everything electronically: our website, our documents, workflow, etc. We are still in the design/setup phase, but everyone there has been so accommodating with everything that we ask.

    Showing 5 reviews of 6 Read all reviews

    Centralpoint FAQs

    Below are some frequently asked questions for Centralpoint.

    Centralpoint offers the following pricing plans:

    • Starting from:
    • Free Trial: Available

    Contact Oxcyon for pricing information.

    We do not have any information about Centralpoint features

    Centralpoint has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Centralpoint supports the following languages:

    English

    Centralpoint supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Centralpoint integrates with the following applications:

    Authorize.Net, Box, Brainshark, Brightcove, Eventbrite, Facebook, Google Analytics, Instagram, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Okta, Oracle Service, PayPal, QuickFill, Salesforce Sales Cloud, Slack, Symantec Endpoint Protection, Tableau, Twilio Voice, Twitter, Worldpay, Yammer

    Centralpoint offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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