FM:Interact

FM:Interact

Software to Transform your Space into the Ideal Workplace

4.2/5 (59 reviews)

FM:Interact Overview

FM:Interact is a facility management solution suite designed to help organizations manage spaces, leases, occupancy, maintenance, moves, and more across real estate and facilities portfolios of any size.

FM:Interact’s Space Management tools allow users to classify and manage spaces by type, allocation, use, and more, and generate reports on any tracked data including available space and occupancy. Bi-directional integrations also allow users to view and manage existing AutoCAD and Revit facility models and drawings. Assets can also be linked to AutoCAD and Revit blocks and families within floor plans to simplify asset location, and users can track details of ownership, warranties, depreciation values, and other data. Reports can be run to compile and analyze data across fixed and moveable facilities asset inventories.

The Move Management module of FM:Interact aims to minimize unnecessary moves, delays, and costs by providing move planning teams with the tools required for managing individual and project moves. The Project Management module provides project managers, internal customers and other team members with full visibility into facilities project statuses, budgets, and schedules across multiple locations. FM: Interact also offers modules for managing maintenance, strategic planning, sustainability, real estate, space reservations, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Mexico, United Kingdom, United States

Supported Languages

English

FM:Interact Reviews

Overall rating
4.2/5
90% positive reviews
16
Excellent
37
Very good
5
Average
1
Poor
0
Terrible
Teresa S.

Great solution for centralizing all facets of the Facilities world into a single, robust platform

Used Daily for 2+ years
Reviewed on 2018/02/07
Review Source: Capterra

Pros

As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives.

FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact.

I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons

Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ronald K.

JLL Occupancy Planning

Used Daily for 2+ years
Reviewed on 2018/09/13
Review Source: Capterra

Better reporting and graphic views than Archibus

Pros

Web based. Graphic views. Occupancy Zones. Scenario Planning.

Cons

1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
James C.

I have been a client for over 6 years we use it for space planning , asset management and facility

Used Daily for 2+ years
Reviewed on 2018/02/16
Review Source: Capterra

Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily .

Pros

Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Cons

We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katherine B.

CAFM plus!

Used Daily for 2+ years
Reviewed on 2018/08/27
Review Source: Capterra

I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward to today I am working with the web enabled version where a lot of changes and enhancements have been added.

There are a lot of good people who work for this company.

Pros

The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.

Cons

Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management.

Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Edwin S.

FM - a path forward

Used Daily for 2+ years
Reviewed on 2018/08/27
Review Source: Capterra

FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees.

Pros

I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings.

Cons

least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

FM:Interact Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact FM:Systems for full pricing information.

FM:Interact Features

  • Activity Dashboard
  • Maintenance Scheduling

  • API
  • Accounting Management
  • Activity Tracking
  • Automatic Notifications
  • Client Portal
  • Contact Database
  • Contact Management
  • Document Storage
  • Electronic Payments
  • Email Notifications
  • Expense Tracking
  • Lead Management
  • Reminders
  • Reporting & Statistics
  • Search Functionality
  • Self Service Portal
  • Task Management
  • Template Management

Additional information for FM:Interact

Key features of FM:Interact

  • 3D stereoscopic people sensing
  • Dashboards
  • Data auditing
  • Data change requests
  • Environmental certification standards
  • Equipment management
  • FMx5 Markup & Measure
  • Floor plans & maps
  • Maintenance tracking
  • Move management
  • Occupancy management
  • Preventive maintenance
  • Real estate management
  • Real-time space utilization analysis
  • Room scheduling
  • Scenario planning
  • Space management
  • Space reservation
  • Space tagging
  • Strategic planning

Benefits

  • Space management tools allow users to classify and manage spaces by type, allocation, use, and other criteria, generate reports on occupancy and available space, and control physical space inventory including chargebacks, allocations, and occupancy.

  • Asset inventories can be managed, with users able to record and track asset locations, ownership, assignments, warranties, maintenance histories, and more.

  • Room moves can be displayed, tracked, and managed through reports, tables, or live floor plans, and users can generate reports to compile and analyze data about individual or project moves with details of costs, departments, employees, and more.

  • Space reservations can be managed both for hotel rooms and meeting spaces, with reservation tracking, request notifications, approval workflows, and the bookME solution gives employees the ability to check availability and book meeting rooms through interactive digital signage.

  • Strategic planning allows users to forecast future space requirements for months or years in advance, with interactive stacking plans to visualize utilization, cost forecasting, and the ability to create multiple ‘what if’ scenarios.

  • FM:Interact FAQs

    Below are some frequently asked questions for FM:Interact.

    Q. What type of pricing plans does FM:Interact offer?

    FM:Interact offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact FM:Systems for full pricing information.

    Q. What are the main features of FM:Interact?

    FM:Interact offers the following features:

    • 3D stereoscopic people sensing
    • Dashboards
    • Data auditing
    • Data change requests
    • Environmental certification standards
    • Equipment management
    • FMx5 Markup & Measure
    • Floor plans & maps
    • Maintenance tracking
    • Move management
    • Occupancy management
    • Preventive maintenance
    • Real estate management
    • Real-time space utilization analysis
    • Room scheduling
    • Scenario planning
    • Space management
    • Space reservation
    • Space tagging
    • Strategic planning

    Q. Who are the typical users of FM:Interact?

    FM:Interact has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does FM:Interact support?

    FM:Interact supports the following languages:

    English

    Q. What type of pricing plans does FM:Interact offer?

    FM:Interact has the following pricing plans:

    Subscription

    Q. Does FM:Interact support mobile devices?

    FM:Interact supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does FM:Interact integrate with?

    We do not have any information about what integrations FM:Interact has

    Q. What level of support does FM:Interact offer?

    FM:Interact offers the following support options:

    FAQs, Forum, Knowledge Base, Phone Support, Video Tutorials