FM:Interact

Software to Transform your Space into the Ideal Workplace

4,2 /5 (59 reviews) Write a Review!

FM:Interact Overview

What is FM:Interact?

FMS:Workplace
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. Our leading software and hardware solutions are used to manage over 3 billion square feet across 80 countries worldwide. FMS:Workplace is a modular, easy-to use Integrated Workplace Management System (IWMS) that enables organizations to manage and report on facilities and real estate operations and maintenance (O&M) information. Access to accurate data means facilities and real estate professionals can deliver better customer service, reduce costs, and improve the performance of facilities portfolio-wide.

FMS:Employee
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. In 2019 alone, over half a million people made more than 40 million reservations with FMS:Employee products. FMS:Employee innovative technologies deliver new levels of efficiency and productivity for mobile, virtual and traditional employees. From finding and reserving conference rooms and video conferencing facilities to shared workspaces and managed services, the FMS:Employee suite of software and hardware solutions are the most comprehensive digital workplace solutions available.

FMS:Analytics
More than 1400 organizations worldwide trust FM:Systems’ workplace management technology to empower their facility and real estate teams to identify, plan and deliver the ideal workplace experience for every employee. FMS:Analytics products determine workspace opportunities determined by extensive insights on facility utilization, employee mobility and more. Connecting with and leveraging existing third-party technologies and data sources, FMS:Analytics solutions gather comprehensive information, apply powerful algorithms and quickly deliver holistic facilities analytics at a scale, speed, level of accuracy and price not possible with manual methods.

FM:Interact Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact FM:Systems for full pricing information.


FM:Interact Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany, Mexico
Supported Languages
English

Media

Asset Management
Facility Maintenance
Floorplan Viewer
Social Distancing
Space Management
Facility Maintenance
IWMS
Hoteling App
Mobile Hoteling
Outlook Plugin
FM:Interact screenshot: Asset Management FM:Interact screenshot: Facility Maintenance FM:Interact screenshot: Floorplan Viewer FM:Interact screenshot: Social Distancing FM:Interact screenshot: Space Management FM:Interact screenshot: Facility Maintenance FM:Interact screenshot: IWMS FM:Interact screenshot: Hoteling App FM:Interact screenshot: Mobile Hoteling FM:Interact screenshot: Outlook Plugin

FM:Interact Reviews

FM:Interact Reviews

Overall rating
4,2
/
5
Excellent
16

Very good
37

Average
5

Poor
1

Terrible
0

Value for Money
4,2
Features
4,1
Ease of Use
4
Customer Support
4,4
90% recommended this app
Phil W.

User friendly, powerful, well priced and great customer support!

Able to easily track our real estate portfolio and run reports in real time.


Teresa S.

Great solution for centralizing all facets of the Facilities world into a single, robust...


Adam T.

FM Interact

Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.


Verified Reviewer

Excellent product that has help us improve operational efficiencies.


Verified Reviewer

FM:Interact


Phil W.
Industry: Aviation & Aerospace
Company size: 1 001-5 000 Employees

User friendly, powerful, well priced and great customer support!

Used Weekly for 2+ years
Reviewed on 2018/02/06
Review Source: Capterra

Able to easily track our real estate portfolio and run reports in real time.

Pros

- Easy and intuitive to setup, use and maintain
- Can be used out-of-the-box, no customization needed (unless you want something special)
- Well priced (no hidden cost, unlike many of the big, enterprise systems)
- Modular system, so you only pay for the modules you need
- Very responsive (and effective!) customer support
- FMS keeps adding new features
- Provides self-host and hosted options

Cons

It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Teresa S.
Industry: Banking
Company size: 1 001-5 000 Employees

Great solution for centralizing all facets of the Facilities world into a single, robust platform

Used Daily for 2+ years
Reviewed on 2018/02/07
Review Source: Capterra

Pros

As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives.

FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact.

I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons

Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam T.
Industry: Facilities Services
Company size: 5 001-10 000 Employees

FM Interact

Used Daily for 2+ years
Reviewed on 2018/08/24
Review Source: Capterra

Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.

Pros

AutoCAD Integration is seamless.
Floor Plan viewing is easy.

Cons

Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly
Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another.
Lack of tutorials

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer

Excellent product that has help us improve operational efficiencies.

Used Daily for 2+ years
Reviewed on 2018/02/13
Review Source: Capterra

Pros

Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Cons

Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Internet
Company size: 501-1 000 Employees

FM:Interact

Used Daily for 1+ year
Reviewed on 2018/08/24
Review Source: Capterra

Pros

When I first looked into it and was training in the system, I was overwhelmed with all the features. Then after a few weeks of training I realize how much it could do and how it can grown with our company. I knew I had found a tool that once you were trained on it, our company was in good hands to do space planning, asset management, move management and many other things that would be very beneficial to me. THE MOVE MANAGEMENT MODULE IS MY FAVORITE. I DO MOVES TODAY LIKE A KING!!!!!

Cons

When it comes to customization in some areas, it was challenging. Trying to customize my office maps with particular color, sizes or adding in particular notes for a certain area.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 59 user ratings
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FM:Interact Pricing

FM:Interact Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact FM:Systems for full pricing information.

Contact FM:Systems for full pricing information.

Value for Money
4,2/5
Based on 59 user ratings
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FM:Interact Features

FM:Interact Features

API
Accounting Management
Activity Dashboard
Activity Tracking
Automatic Notifications
Contact Database
Contact Management
Document Management
Document Storage
Electronic Payments
Email Notifications
Lead Management
Maintenance Scheduling
Reminders
Reporting & Statistics
Search Functionality
Self Service Portal
Task Management
Third Party Integration
Work Order Management
Features
4,1/5
Based on 59 user ratings
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Categories

Additional information for FM:Interact

Additional information for FM:Interact

Key features of FM:Interact

  • 3D stereoscopic people sensing
  • Dashboards
  • Data auditing
  • Data change requests
  • Environmental certification standards
  • Equipment management
  • FMx5 Markup & Measure
  • Floor plans & maps
  • Maintenance tracking
  • Move management
  • Occupancy management
  • Preventive maintenance
  • Real estate management
  • Real-time space utilization analysis
  • Room scheduling
  • Scenario planning
  • Space management
  • Space reservation
  • Space tagging
  • Strategic planning

Benefits

  • Space management tools allow users to classify and manage spaces by type, allocation, use, and other criteria, generate reports on occupancy and available space, and control physical space inventory including chargebacks, allocations, and occupancy.

  • Asset inventories can be managed, with users able to record and track asset locations, ownership, assignments, warranties, maintenance histories, and more.

  • Room moves can be displayed, tracked, and managed through reports, tables, or live floor plans, and users can generate reports to compile and analyze data about individual or project moves with details of costs, departments, employees, and more.

  • Space reservations can be managed both for hotel rooms and meeting spaces, with reservation tracking, request notifications, approval workflows, and the bookME solution gives employees the ability to check availability and book meeting rooms through interactive digital signage.

  • Strategic planning allows users to forecast future space requirements for months or years in advance, with interactive stacking plans to visualize utilization, cost forecasting, and the ability to create multiple ‘what if’ scenarios.

  • FM:Interact FAQs

    FM:Interact FAQs

    Below are some frequently asked questions for FM:Interact.

    Q. What type of pricing plans does FM:Interact offer?

    FM:Interact offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact FM:Systems for full pricing information.

    Q. What are the main features of FM:Interact?

    FM:Interact offers the following features:

    • 3D stereoscopic people sensing
    • Dashboards
    • Data auditing
    • Data change requests
    • Environmental certification standards
    • Equipment management
    • FMx5 Markup & Measure
    • Floor plans & maps
    • Maintenance tracking
    • Move management
    • Occupancy management
    • Preventive maintenance
    • Real estate management
    • Real-time space utilization analysis
    • Room scheduling
    • Scenario planning
    • Space management
    • Space reservation
    • Space tagging
    • Strategic planning

    Q. Who are the typical users of FM:Interact?

    FM:Interact has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does FM:Interact support?

    FM:Interact supports the following languages:

    English

    Q. What type of pricing plans does FM:Interact offer?

    FM:Interact has the following pricing plans:

    Subscription

    Q. Does FM:Interact support mobile devices?

    FM:Interact supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does FM:Interact integrate with?

    We do not have any information about what integrations FM:Interact has

    Q. What level of support does FM:Interact offer?

    FM:Interact offers the following support options:

    Phone Support, FAQs, Forum, Knowledge Base, Video Tutorials, Online Support