My Clients Plus

Practice management & EHR for mental health providers

4,8 /5 (179 reviews) Write a Review!

My Clients Plus Overview

What is My Clients Plus?

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.

My Clients Plus Overview

Pricing

Starting from
US$24,95/month

Pricing options

Free Trial
Subscription
Value for money

Standard plan: $24.95/month
15% discounts are available for paying annually.


My Clients Plus Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

My Clients Plus Reviews

My Clients Plus Reviews

Overall rating
4,8
/
5
Excellent
155

Very good
14

Average
6

Poor
2

Terrible
2

Value for Money
4,7
Features
4,5
Ease of Use
4,6
Customer Support
4,9
94% recommended this app
Matt C.

My Clients Plus is best product on the market.

My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!


Kim C.

Easy to use, very affordable, perfect for a solo or small practice.

Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.


Rubin N.

Overall, a decent program.


Sari G.

Customer support exceptional


Sue A.

BEST SOFTWARE EVER

My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!
Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.
I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.


Matt C.
Industry: Management Consulting
Company size: 11-50 Employees

My Clients Plus is best product on the market.

Used Daily for 2+ years
Reviewed on 2018/11/05
Review Source: Capterra

My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

Pros

The learning curve, the ease of use and most importantly the service the company provides it's users.

Cons

There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kim C.

Easy to use, very affordable, perfect for a solo or small practice.

Used Daily for 2+ years
Reviewed on 2017/12/16
Review Source: Capterra

Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

Pros

It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

Cons

I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rubin N.

Overall, a decent program.

Used Daily for 2+ years
Reviewed on 2017/10/12
Review Source: Capterra

Pros

There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

Cons

After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

Response from My Clients Plus

Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.

The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Sari G.
Industry: Mental Health Care
Company size: Self Employed

Customer support exceptional

Used Daily for 1-5 months
Reviewed on 2020/09/18
Review Source: Capterra

Pros

l switched to My Clients Plus for the quality and user friendly interface in addition to the online case notes feature. Was very easy to set up but I had many issues in switching the clearing house and getting paid from insurance company.

Customer service was exceptional. They helped me every step of the way until my issue resolved.
Now I am totally running and I love the product! It has met my expectations.

Cons

It's not the softwares fault but it took some time to get switched to APEX as clearing house.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sue A.
Industry: Mental Health Care
Company size: Self Employed

BEST SOFTWARE EVER

Used Daily for 2+ years
Reviewed on 2018/11/09
Review Source: Capterra

My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!
Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.
I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

Pros

I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best!
Customer support is amazing - the agents are professional, knowledgeable and friendly.

Cons

Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 179 user ratings
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My Clients Plus Pricing

My Clients Plus Pricing

Starting from
US$24,95/month
Free Trial
Subscription
Value for money

Standard plan: $24.95/month
15% discounts are available for paying annually.

Standard plan: $24.95/month
15% discounts are available for paying annually.

Value for Money
4,7/5
Based on 179 user ratings
Compare value for money rating with alternatives
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My Clients Plus Features

My Clients Plus Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,5/5
Based on 179 user ratings
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Categories

Additional information for My Clients Plus

Additional information for My Clients Plus

Key features of My Clients Plus

  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Automatic electronic remittance advice (ERA)
  • Care plan management
  • EMR / EHR
  • Electronic statements
  • HIPAA compliant
  • Insurance management
  • Patient billing
  • Patient portal
  • Patient records
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Physician scheduling
  • Practice management
  • Progress notes

Benefits

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

  • My Clients Plus FAQs

    My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    Q. What type of pricing plans does My Clients Plus offer?

    My Clients Plus offers the following pricing plans:

    Starting from: US$24,95/month

    Pricing model: Subscription

    Free Trial: Available

    Standard plan: $24.95/month 15% discounts are available for paying annually.

    Q. What are the main features of My Clients Plus?

    My Clients Plus offers the following features:

    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Automatic electronic remittance advice (ERA)
    • Care plan management
    • EMR / EHR
    • Electronic statements
    • HIPAA compliant
    • Insurance management
    • Patient billing
    • Patient portal
    • Patient records
    • Patient registration
    • Patient scheduling
    • Payment processing
    • Physician scheduling
    • Practice management
    • Progress notes

    Q. Who are the typical users of My Clients Plus?

    My Clients Plus has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does My Clients Plus support?

    My Clients Plus supports the following languages:

    English

    Q. What type of pricing plans does My Clients Plus offer?

    My Clients Plus has the following pricing plans:

    Subscription

    Q. Does My Clients Plus support mobile devices?

    We do not have any information about what devices My Clients Plus supports

    Q. What other apps does My Clients Plus integrate with?

    We do not have any information about what integrations My Clients Plus has

    Q. What level of support does My Clients Plus offer?

    My Clients Plus offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base