My Clients Plus

4.7 (204)
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Practice management & EHR for mental health providers

About My Clients Plus

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.


Key benefits of My Clients Plus

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

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    Reviews

    Overall rating

    4.7 /5
    (204)
    Value for Money
    4.7/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have My Clients Plus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 204
    PATRICIA
    Overall rating
    • Industry: Mental Health Care
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Clients Plus A+++

    Reviewed on 2018/11/06

    Fantastic!

    Fantastic!

    Pros

    I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

    Cons

    Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove.

    I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

    Joan
    Overall rating
    • Industry: Individual & Family Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Love my clients plus

    Reviewed on 2022/08/20

    My Clients Plus has made my billing and accounting and business much easier to handle. I began my...

    My Clients Plus has made my billing and accounting and business much easier to handle. I began my practice by doing this all by hand and I can’t imagine going back to that when my Clients Plus makes it so easy. I do not use the appointment calendar or some of the other features but I think they would be helpful to many people as well.

    Pros

    Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

    Cons

    It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

    Mary
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    So many headaches with My Clients Plus billing

    Reviewed on 2022/09/04

    I keep using it because I am pretty much stuck with it. I would lose all the history that is in my...

    I keep using it because I am pretty much stuck with it. I would lose all the history that is in my account. I am able to bill regularly to one organization with no problems, but whenever there is a glitch, it has taken a long time to figure out the problems even with their support system.

    Pros

    It does keep track of who and when we bill. It is not too hard to use.

    Cons

    I would find out later that the program did not actually bill the claim. It went into some black hole. There was a lot of trouble with the switching of portals a while ago. Then I would call the support and get the run around. "Well I don't think it was our fault." After months of not getting paid for one client, finally I got to talk to a support person who finally figured out the problem. It was one small typo that made My Client's Plus not work properly. However, it was too late to bill by then, so I never got paid for many visits.

    John
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product: Best Customer Service of Any Product I Use

    Reviewed on 2018/11/13

    Great experience. Very easy to use and maintain and their customer service is not only extremely...

    Great experience. Very easy to use and maintain and their customer service is not only extremely helpful, they are very friendly. I am a psychologist and usually submit about 10 claims per day. It takes about a minute to submit these claims. Because of the ease with which I am able to submit claims, I even submit claims for the out-of-network patients that I have (which is the majority of my caseload) which makes life much easier for them and much more likely that they continue with treatment and recommend me to their friends (which obviously means that my business is able to be more profitable as a result).

    Pros

    Very user-friendly (after learning the software) and it takes so little time each day for me (1 minute) to submit all of my claims for the day.

    Cons

    Personally, I like the older "Classic" version of the software better than the newer version, but fortunately they offer you the choice to use either the "Classic" or new software when you login.

    Colin
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This has made muy life much easier.

    Reviewed on 2019/11/05

    Overall very good. Time I would have spent on billing and developing a secure means of keeping my...

    Overall very good. Time I would have spent on billing and developing a secure means of keeping my notes is now dedicated to growing my business and care of my clients.

    Pros

    The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

    Cons

    I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

    Showing 5 reviews of 204 Read all reviews

    My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    My Clients Plus offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard plan: $24.95/month 15% discounts are available for paying annually.

    My Clients Plus has the following typical customers:

    2–10, 11–50, 51–200, 201–500

    My Clients Plus supports the following languages:

    English

    My Clients Plus supports the following devices:

    We do not have any information about what integrations My Clients Plus has

    My Clients Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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