My Clients Plus

Practice management & EHR for mental health providers

About My Clients Plus

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.

Pricing starting from:

US$24,95/month

  • Free Trial
  • Subscription

Key benefits of My Clients Plus

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$24,95/month

    • Free Trial
    • Subscription

    Features

    Total features of My Clients Plus: 93

    • Access Controls/Permissions
    • Accounting
    • Action Management
    • Activity Dashboard
    • Activity Tracking
    • Appointment Management
    • Appointment Scheduling
    • Approval Process Control
    • Assessment Management
    • Assessment Notes
    • Automatic Backup
    • Batch Processing
    • Bill Payment
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Care Plan Management
    • Charting
    • Claims Management
    • Claims Scrubbing
    • Client Portal
    • Code & Charge Entry
    • Commenting/Notes
    • Compliance Tracking
    • Conferencing
    • Confirmation/Reminders
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Document Management
    • Document Storage
    • Document Templates
    • EDI
    • EMR/EHR
    • Electronic Payments
    • Electronic Signature
    • Electronic Submission
    • Faculty/Staff Management
    • File Management
    • Forms Management
    • Goal Setting / Tracking
    • Group Notes
    • HIPAA Compliant
    • Healthcare Compliance
    • Initial Assessments
    • Inpatient/Residential
    • Insurance Management
    • Invoice History
    • Invoice Management
    • Invoice Processing
    • Knowledge Base Management
    • Labeling
    • Medical Billing
    • Monitoring
    • Multi-Location
    • Multi-Provider Practice
    • Multiple User Accounts
    • No-Show Tracking
    • Patient Intake
    • Patient Management
    • Patient Records Management
    • Patient Scheduling
    • Payment Processing
    • Physician Scheduling
    • Practice Management
    • Progress Notes
    • Progress Reports
    • Progress Tracking
    • Project Management
    • Purchasing & Receiving
    • Records Management
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Reporting & Statistics
    • SOAP notes
    • SSL Security
    • Secure Data Storage
    • Secure Messaging
    • Self Payment
    • Self Service Portal
    • Self-Enrollment
    • Single Provider Practice
    • Status Tracking
    • Task Management
    • Template Management
    • To-Do List
    • Transaction History
    • Treatment Planning
    • Two-Way Audio & Video
    • Video Conferencing
    • Video Consultations
    • Wait List Management

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    Reviews

    Overall rating

    4,8 /5
    (179)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,9/5

    Already have My Clients Plus?

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    Write a Review!
    Showing 5 reviews of 179
    Matt C.
    Overall rating
    • Industry: Management Consulting
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Clients Plus is best product on the market.

    Reviewed on 2018/11/05

    My company has been associated with My Clients Plus for the past 11 years and services over 180...

    My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
    What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
    This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

    Pros

    The learning curve, the ease of use and most importantly the service the company provides it's users.

    Cons

    There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

    Kim C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to use, very affordable, perfect for a solo or small practice.

    Reviewed on 2017/12/16

    Easy to use, affordable, provides everything you need to run a small practice from a calendar to...

    Easy to use, affordable, provides everything you need to run a small practice from a calendar to electronic claims to notes.

    Pros

    It is very easy to use especially the billing portion which seems to be set up with a therapist in mind and not an accountant or billing specialist. One click on the EOB and everything is filled in on the claim for the insurance portion. If needing a secondary filing, that is just one click also. I like the color coding for different types of appts. and a To Do list. The layout has been recently updated and looks nice and easy to navigate.

    Cons

    I wish there was an easier way to correct a mistake. At times I have messed on and needed to correct a claim or payment but to do this you have to delete the service and then start all over. Progress notes could use some improvement such as clicking on a session to complete a progress notes populates that progress note with information from the session such as date and time of session as well as session code. Also wish it had a report for missing progress notes.

    Rubin N.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Overall, a decent program.

    Reviewed on 2017/10/12

    Pros

    There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

    Cons

    After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

    Response from My Clients Plus

    Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.

    The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

    Sue A.
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    BEST SOFTWARE EVER

    Reviewed on 2018/11/09

    My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!...

    My notes are up-to-date and HIPAA compliant. I can access anything at any time from anywhere!
    Billing allows me to send out statements, follow up with insurance companies if needed and keep track of all activity simply.
    I call myself the biggest MCP fan because I tell ALL my friends and co-workers about how great it is and recommend they use it for their own practices. Several of my friends have shared that it has also saved their lives with regards to keeping up-to-date and not losing out on billing any longer.

    Pros

    I love the ease of using MCP - it's user friendly, everything is connected simply and it provides me with all the services I need. There's a great variety of templates, I can link the calendar with appointments simply through Jituzu. The reminders for scheduling are the best!
    Customer support is amazing - the agents are professional, knowledgeable and friendly.

    Cons

    Nothing - Love it all! If anything I'd say I wish the notes saved automatically as I've lost a few after not remembering to save them before leaving the page!

    Heidi W.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Exellent customer service, wonderful product and a fantastic value!

    Reviewed on 2018/11/05

    Excellent overall. Customer service has always been beyond expectations and above my experiences...

    Excellent overall. Customer service has always been beyond expectations and above my experiences with other companies (including other forms of software: fax, websites, etc.). I appreciate that my feedback is welcomed and utilized. I've referred many colleagues over the years and they report similar experiences.

    Pros

    Ease and efficiency. Client portal and virtual therapy option are fabulous.

    Cons

    Can't easily adjust a transaction. Can't add more than two insurance companies. I see minors and kids sometimes have 3, even 4 insurance plans. If there is a way, I dk how to do it but making changes in the billing section isn't always the easiest. I get complaints sometimes from families that they can't see where a specific payment applied to a session.

    Showing 5 reviews of 179 Read all reviews

    My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    My Clients Plus offers the following pricing plans:

    • Starting from: US$24,95/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard plan: $24.95/month 15% discounts are available for paying annually.

    We do not have any information about My Clients Plus features

    My Clients Plus has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    My Clients Plus supports the following languages:

    English

    My Clients Plus supports the following devices:

    We do not have any information about what integrations My Clients Plus has

    My Clients Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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