My Clients Plus

4.7 (206)
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Practice management & EHR for mental health providers

About My Clients Plus

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.


Key benefits of My Clients Plus

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

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    Reviews

    Overall rating

    4.7 /5
    (206)
    Value for Money
    4.6/5
    Features
    4.5/5
    Ease of Use
    4.5/5
    Customer Support
    4.8/5

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    Showing 5 reviews of 206
    Verified Reviewer
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Service!

    Reviewed on 2018/11/27

    Pros

    It is easy to bill. I also love the service. Very patient staff!

    Cons

    It is not so easy to reconcile, especially with secondary insurance.

    Kayla
    Overall rating
    • Industry: Human Resources
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Love the Reminders

    Reviewed on 2023/06/12

    The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp...

    The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp changes once you make a needed edit which causes you to loss money.

    Pros

    I love the reminders that it gives you once you complete an appointment.

    Cons

    I don’t like that if an edit is needed that the time and date of original submission changes as well causing you to loss money for work done.

    Mary
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    So many headaches with My Clients Plus billing

    Reviewed on 2022/09/04

    I keep using it because I am pretty much stuck with it. I would lose all the history that is in my...

    I keep using it because I am pretty much stuck with it. I would lose all the history that is in my account. I am able to bill regularly to one organization with no problems, but whenever there is a glitch, it has taken a long time to figure out the problems even with their support system.

    Pros

    It does keep track of who and when we bill. It is not too hard to use.

    Cons

    I would find out later that the program did not actually bill the claim. It went into some black hole. There was a lot of trouble with the switching of portals a while ago. Then I would call the support and get the run around. "Well I don't think it was our fault." After months of not getting paid for one client, finally I got to talk to a support person who finally figured out the problem. It was one small typo that made My Client's Plus not work properly. However, it was too late to bill by then, so I never got paid for many visits.

    Janet
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    MCP for a small psychology practice

    Reviewed on 2021/10/04

    I am currently in the process of relocating my office. Not having masses of paper files to move is...

    I am currently in the process of relocating my office. Not having masses of paper files to move is a relief.

    Pros

    I purchased MCP in 2013 when many newer software products were not available. I spoke with colleagues and they were primarily using MCP and were pleased. I have appreciated the customer service when I couldn't figure something out on my own. Generally, the product is intuitive, flexible and reliable. After eight years with MCP I am still satisfied.

    Cons

    I find the month-end statement process a bit duplicative and tedious.

    Kathy
    Overall rating
    • Industry: Medical Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Psychiatry Use

    Reviewed on 2021/10/04

    Overall it has been good. They have added a lot of features since we started using it 12 years ago....

    Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.

    Pros

    I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

    Cons

    I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

    Showing 5 reviews of 206 Read all reviews

    My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    My Clients Plus offers the following pricing plans:

    • Starting from: US$29.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard plan: $24.95/month 15% discounts are available for paying annually.

    My Clients Plus has the following typical customers:

    2–10, 11–50, 51–200, 201–500

    My Clients Plus supports the following languages:

    English

    My Clients Plus supports the following devices:

    We do not have any information about what integrations My Clients Plus has

    My Clients Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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