My Clients Plus

Practice management & EHR for mental health providers

About My Clients Plus

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.


Key benefits of My Clients Plus

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

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    US$29,00
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    Pricing Options

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    Features

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    142

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    6

    Ease of Use

    4,6 (204)
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    Value for Money

    4,7 (204)
    4,4 (183)

    Customer Service

    4,8 (204)
    4,6 (183)
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    Reviews

    Overall rating

    4,7 /5
    (204)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have My Clients Plus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 204
    Joan
    Overall rating
    • Industry: Individual & Family Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Love my clients plus

    Reviewed on 2022/08/20

    My Clients Plus has made my billing and accounting and business much easier to handle. I began my...

    My Clients Plus has made my billing and accounting and business much easier to handle. I began my practice by doing this all by hand and I can’t imagine going back to that when my Clients Plus makes it so easy. I do not use the appointment calendar or some of the other features but I think they would be helpful to many people as well.

    Pros

    Very easy to bill clients to insurance companies within 20 seconds. Electronic billing gets payments faster and ERAs let me know when payments are made. Great reports features which gives me information on monthly/yearly statistics. Why pay someone to do your billing for you when you can do it so easily with my clients plus and probably much cheaper.

    Cons

    It does take some time to get each insurance company entered and working with ERAs but support is very good to help with setup and learning how to use it.

    Kathy
    Overall rating
    • Industry: Medical Practice
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Psychiatry Use

    Reviewed on 2021/10/04

    Overall it has been good. They have added a lot of features since we started using it 12 years ago....

    Overall it has been good. They have added a lot of features since we started using it 12 years ago. It is easy to use. Wish it had prescription integration.

    Pros

    I like that it is fairly easy to use and doesn't have a lot of the bells and whistles that a psychiatry practice doesn't need in comparison to a regular medical practice.

    Cons

    I don't like that you have to do a lot of clicking around just to print an invoice or to apply a partial payment or write off some of the amount due in different screens. I wish we could enter everything in one screen before invoicing it. I also wish that the list of past appointments for a patient could be tagged with a no show or a late cancel so we didn't have to write it in the notes below a patient's profile instead. I also wish it would list the balance of a patient right on the calendar next to their name because we often miss the fact that a patient still owes money. you don't see that amount unless you actually click on the patient's profile.

    Rubin
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Overall, a decent program.

    Reviewed on 2017/10/12

    Pros

    There is a bit of a learning curve at first, but this software is relatively easy to use once it is set up.

    Cons

    After being a committed customer for some years they locked me when my credit card was denied due to fraud. I communicated this to them and told them I'd have a new card shortly, but that didn't stop them. I needed to access patient data but was blocked. I feel this is insensitive and even unethical.

    Response from Therapy Brands

    Rubin, we're sorry for the misunderstanding. When a payment is declined for any reason, the system automatically sends an email explaining what happened and then prompts the user for a new payment method when they next log in.

    The first time you contacted us via email, we did not understand that you were asking us to move your billing date another week or so because that is when you expected to receive a new business card. By the time we figured it out, you had already entered a new payment method and were using your account.

    John
    Overall rating
    • Industry: Mental Health Care
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product: Best Customer Service of Any Product I Use

    Reviewed on 2018/11/13

    Great experience. Very easy to use and maintain and their customer service is not only extremely...

    Great experience. Very easy to use and maintain and their customer service is not only extremely helpful, they are very friendly. I am a psychologist and usually submit about 10 claims per day. It takes about a minute to submit these claims. Because of the ease with which I am able to submit claims, I even submit claims for the out-of-network patients that I have (which is the majority of my caseload) which makes life much easier for them and much more likely that they continue with treatment and recommend me to their friends (which obviously means that my business is able to be more profitable as a result).

    Pros

    Very user-friendly (after learning the software) and it takes so little time each day for me (1 minute) to submit all of my claims for the day.

    Cons

    Personally, I like the older "Classic" version of the software better than the newer version, but fortunately they offer you the choice to use either the "Classic" or new software when you login.

    Colin
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This has made muy life much easier.

    Reviewed on 2019/11/05

    Overall very good. Time I would have spent on billing and developing a secure means of keeping my...

    Overall very good. Time I would have spent on billing and developing a secure means of keeping my notes is now dedicated to growing my business and care of my clients.

    Pros

    The platform is intuitive and easy to learn. My billing is much easier and quicker than by other means. My notes are entered onto a secure, encrypted server. The price is reasonable. Customer service is quick and helpful on occasions when I have had questions.

    Cons

    I'm still using the first version. The software doesn't work well with all operating systems. I have and old Mac, operating on 10.7 that does fine. My more current desk top, operating on 10.14 doesn't do many functions on this program. I'm a little worried for when my old laptop dies.

    Showing 5 reviews of 204 Read all reviews

    My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    My Clients Plus offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard plan: $24.95/month 15% discounts are available for paying annually.

    My Clients Plus has the following typical customers:

    2–10, 11–50, 51–200, 201–500

    My Clients Plus supports the following languages:

    English

    My Clients Plus supports the following devices:

    We do not have any information about what integrations My Clients Plus has

    My Clients Plus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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