My Clients Plus

My Clients Plus

Practice management & EHR for mental health providers

4.8/5 (172 reviews)

My Clients Plus Overview

My Clients Plus is a cloud-based practice management and electronic health record (EHR) solution designed for mental health providers and practices. The platform includes tools for managing client records, appointments, electronic billing, teletherapy, and more.

My Clients Plus offers a client portal through integration with Jituzu, which allows clients to complete intake forms, update their contact information, send and receive messages, and schedule appointments. HIPAA-compliant video conferencing allows users to provide teletherapy to clients through the portal. Clients can also pay their session fees online through Jituzu’s credit card processing capabilities. My Clients Plus also includes a therapy note template library containing more than 200 note templates, with SOAP and DAP note formats. Users are able to change the headings and names of templates, and a built-in spell checker ensures that notes are error-free. Notes can be electronically signed and locked when completed, and an unlimited number of addendums can be added to locked notes. Supervisor sign-offs requirements can be defined, and access privileges ensure that only approved users can view or modify notes.

With My Clients Plus, users can manage client billing and invoicing, with support for electronic billing of primary and secondary insurances, automatic electronic remittance advice (ERA), out-of-network client billing, electronic claim status tracking, and credit card payment processing. Insurance authorizations, and client and insurance payments can be tracked, and insurance superbills and client invoices can be generated. Reporting and analytics tools allow users to produce summaries of client financial and session information for different date ranges, track sessions and revenue, and create individual practitioner reports.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

My Clients Plus Reviews

Overall rating
4.8/5
95% positive reviews
152
Excellent
12
Very good
4
Average
2
Poor
2
Terrible
Claire L.

There are so many benefits to using this product and the customer support is outstanding!

Used Daily for 2+ years
Reviewed on 2017/11/17
Review Source: Capterra

Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP

Pros

The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase.
I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !!
You can easily see whether your claims have processed correctly so that you can correct any
errors you have made. I no longer file paper claims and the electronic filing process serves as
proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !

Cons

Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matt C.

My Clients Plus is best product on the market.

Used Daily for 2+ years
Reviewed on 2018/11/05
Review Source: Capterra

My company has been associated with My Clients Plus for the past 11 years and services over 180 practices across the nation. During that period of time, we've had the opportunity to change software vendors that offered incentives and benefits that MCP didn't offer at that time. However, we never made a change because of the ability to MCP improve their product in order to improve on what their competitors offered.
What stands out and is most important about work with MCP is the consistently high level of client service they provide. Nothing is too great or too small to deal with. The company has available, knowledgeable, friendly and helpful employees who go above and beyond any other software vendor I've ever worked with.
This aspect of a relationship should not be overlooked because when it comes down to it, the various software vendors all have similar features. When you need someone or something addressed immediately, MCP has always stepped-up and resolved it in a minimal amount of time. I can't say enough about how wonderful it is to work with this company. Give them a shot, you will not be disappointed!

Pros

The learning curve, the ease of use and most importantly the service the company provides it's users.

Cons

There is nothing I can think of. Any time there has been a concern, MCP does whatever it takes to resolve the issue as quickly as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Diane A.

Terrific Support, Very Good Deal

Used Daily for 1+ year
Reviewed on 2018/11/10
Review Source: Capterra

The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

Pros

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

Cons

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeff S.

10 Year User

Used Daily for 2+ years
Reviewed on 2018/11/05
Review Source: Capterra

Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

Pros

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible.
MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

Cons

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note.
Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jen L.

My Clients Plus for speech pathology

Used Daily for 2+ years
Reviewed on 2018/11/26
Review Source: Capterra

Pros

We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.

Cons

Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

My Clients Plus Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Standard plan: $24.95/month
15% discounts are available for paying annually.

My Clients Plus Features

  • Activity Dashboard
  • Appointment Management
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal

  • Automated Scheduling
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Workflow Management

Additional information for My Clients Plus

Key features of My Clients Plus

  • Appointment reminders
  • Appointment scheduling
  • Assessment & treatment plans
  • Automatic electronic remittance advice (ERA)
  • Care plan management
  • EMR / EHR
  • Electronic statements
  • HIPAA compliant
  • Insurance management
  • Patient billing
  • Patient portal
  • Patient records
  • Patient registration
  • Patient scheduling
  • Payment processing
  • Physician scheduling
  • Practice management
  • Progress notes

Benefits

  • Uploaded files, electronic intake forms, and insurance cards can be attached directly to client records, and digitized health records enable the direct addition of comments and notes.

  • Client billing can be managed online, with support for electronic billing of primary and secondary insurances, out-of-network client billing, automatic electronic remittance advice (ERA), electronic claim status tracking, and credit card payment processing.

  • More than 200 therapy note templates are built-in, including DAP and SOAP formats, with users able to customize note names and headings, and electronically sign and lock notes when completed.

  • Daily, weekly, and monthly recurring tasks can be assigned to users, and labelled based on their importance, allowing staff to view and manage their personal and work-related to-do lists.

  • Through the client portal, clients can schedule appointments, pay session fees, complete intake forms, send and receive messages, engage in teletherapy through video conferencing, and more.

  • My Clients Plus FAQs

    Below are some frequently asked questions for My Clients Plus.

    Q. What type of pricing plans does My Clients Plus offer?

    My Clients Plus offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Available

    Standard plan: $24.95/month
    15% discounts are available for paying annually.

    Q. What are the main features of My Clients Plus?

    My Clients Plus offers the following features:

    • Appointment reminders
    • Appointment scheduling
    • Assessment & treatment plans
    • Automatic electronic remittance advice (ERA)
    • Care plan management
    • EMR / EHR
    • Electronic statements
    • HIPAA compliant
    • Insurance management
    • Patient billing
    • Patient portal
    • Patient records
    • Patient registration
    • Patient scheduling
    • Payment processing
    • Physician scheduling
    • Practice management
    • Progress notes

    Q. Who are the typical users of My Clients Plus?

    My Clients Plus has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does My Clients Plus support?

    My Clients Plus supports the following languages:

    English

    Q. What type of pricing plans does My Clients Plus offer?

    My Clients Plus has the following pricing plans:

    Subscription

    Q. Does My Clients Plus support mobile devices?

    We do not have any information about what devices My Clients Plus supports

    Q. What other apps does My Clients Plus integrate with?

    We do not have any information about what integrations My Clients Plus has

    Q. What level of support does My Clients Plus offer?

    My Clients Plus offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials