roomMaster

About roomMaster
Since 1994, InnQuest has been a leading name in all-in-one hotel management software, trusted by over 5,500 properties globally. Our robust platform includes roomMaster PMS, advanced Revenue Optimization tools, a customizable Booking Engine, and Channel Management with access to 155+ OTAs. We also offer secure Payment Solutions, a Mobile App, a comprehensive Hotel CRM, and a Website Builder. Renowned for our strength in reporting and analytics, we equip hoteliers with critical insights to boost profitability and enhance guest satisfaction. Supported by our award-winning team available 24/7, InnQuest ensures your property operates smoothly and efficiently. We are committed to helping you achieve your business goals with intuitive, powerful technology tailored to the specific needs of every property.
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to work with, could use more versatility
Reviewed on 2019/04/18
Pros
Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly.
Cons
Had a few things the software didn't cover, so eventually switched to a competitor.
Response from Aspire Software Company
Hi,
Thank you for the review. I am glad that you and your team found the solution easy to learn and use.
I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at [email protected] and we can continue the conversation.
Sincerely,
Kent H.
Vice President
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2017/04/04
Chose this system as it seemed to fit our requirements well and represent good value for money. We...
Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame.
Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is.
I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening!
Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry
Pros
Ease of use & access
Cons
Couple of development requests not addressed, but generally little to complain about
Response from Aspire Software Company
I am so glad that you found our support to be consistently of a great standard, and quick in response time. Our support team are driven to provide excellent customer service to all our clients always.
It's also fantastic to hear how your team have found the system to be user friendly after some initial concerns.
We have been working hard in the background to provide our customers with more technology to enhance the business exposure and to make life as a General Manager / Business owner much easier.
Coming soon into your system under a new Marketing tab is a connection to TrustYou, this is a guest review integration, additionally there is the BookingSuite rate management module which is designed to assist you to maximise yield within configuration.
There are some other enhancements due over the next 6 month ranging from reports to copy booking and additional group functions just to name a few, as these are ready for release we will keep you informed.
Many Thanks
Hefin
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE
Reviewed on 2021/02/27
bad worse terrible some other words i cannot use **??##**
bad worse terrible some other words i cannot use **??##**
Pros
Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company
Cons
no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud
Response from Aspire Software Company
Garrick,
Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here.
We are looking forward to speaking with you and resolving.
Thank you!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
easy to work with
Reviewed on 2017/09/22
overall wonderful software and company
overall wonderful software and company
Pros
it is very user friendly
updated are constant and responsive to the needs and suggestions of clients
customer support is friendly, responsive and knowledgeable
reporting is great - if the report you want does not exist you can pay to have it created
texting service is the best
Cons
if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best for Small Resorts
Reviewed on 2016/09/22
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star...
I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.
I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.
I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....
Would rate Room Master 10/10
Pros
Group Management
Marketing Management
Online Booking
Reservations Management
reports are too detailed
Cons
IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections
Response from Aspire Software Company
Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!
roomMaster FAQs
Below are some frequently asked questions for roomMaster.Q. What type of pricing plans does roomMaster offer?
roomMaster offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact vendor directly for pricing.
Q. Who are the typical users of roomMaster?
roomMaster has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does roomMaster support?
roomMaster supports the following languages:
English
Q. Does roomMaster support mobile devices?
roomMaster supports the following devices:
Q. What other apps does roomMaster integrate with?
roomMaster integrates with the following applications:
Amadeus, Hotelitix, QuickBooks Online Advanced, STAAH Channel Manager, Sage 50cloud Accounting, Seekda, Triptease, Windcave
Q. What level of support does roomMaster offer?
roomMaster offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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