CaterZen

CaterZen

All-in-one catering software for corporate drop-off caterers

4.8/5 (54 reviews)

CaterZen Overview

CaterZen is an all-in-one catering platform designed to meet the CRM, sales, marketing, and operational needs of restaurant and corporate drop-off catering. Key features include online ordering, proposal generation with built in electronic signature contracts, accounting and invoices, delivery management, production reports, a lead generation system, and a built-in email marketing module.

CaterZen’s CRM database allows users to import and group client contacts to manage relationships and keep up with all emails, to-dos, meetings or calls with prospects. Users can manage delivery addresses, securely store credit card information, and manage customer service with simple access to client orders, proposals, invoices and more. The lead generation system enables organizations to add lead capture forms to their business website, alongside a loyalty referral program to reward current clients.

CaterZen provides the ability to create personalized proposal templates for any event type in order to address the unique needs of each client. All proposals can be quickly turned into an order, and the branded online ordering portal enables clients to place their own orders, access their events calendar, re-book events, and more. Instant notifications immediately alert caterers of new bookings, and the reminder system allows users to set follow-ups for clients.

With CaterZen’s features for accounting, catering organizations can accept and process credit cards as well as accept checks, and each day’s sales are reconciled. Users can create and send invoices, view total orders with outstanding balances or unprocessed payments, produce aging reports, and more. Tools for delivery management include an interactive mapping tool to create routes and assign drivers. Drivers are able to load-out checklists, and communicate with clients directly via the smartphone interface, which includes features for digital signature capture, approval on orders, and more.

Pricing

Starting from
US$129,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

CaterZen Reviews

Overall rating
4.8/5
100% positive reviews
43
Excellent
11
Very good
0
Average
0
Poor
0
Terrible
Jessica R.

This software enables us to get orders in quickly and efficiently and is relatively simple to use.

Used Daily for 2+ years
Reviewed on 2017/11/09
Review Source: Capterra

Increase in sales and ease of operating to be productive.

Pros

I really do love this software and all that it provides!!
I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc.

The Support Tickets are responded to with a quick response. MUCH quicker than years ago!
I appreciate the acknowledgement and communication that they are working on getting me an answer.

I like the Loyalty Program and also knowing that you all are able to send out our certificates for us!
I like the new auto fill when you go to put in an address, save a lot of time!
(it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles).

I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!

Cons

I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it.

I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied"

I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned.
Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item

Response from Restaurant Catering Systems

Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address.

Thanks!

Michael Attias
Founder/President

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John H.

Truly a 5 Star Product. We could not run our catering department without it.

Used Daily for 2+ years
Reviewed on 2017/08/22
Review Source: Capterra

It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability.

Pros

1) Ease of use
2) Depth of features
3) Marketing Module
4) Delivery Module
5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often.

Cons

It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mike K.

Best decision we ever made for our business. We got organized and we grew sales by 20% year 1!

Used Daily for 2+ years
Reviewed on 2017/08/23
Review Source: Capterra

Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.

Pros

User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS!

Cons

They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Butch S.

A huge time saver and organizer for our catering company.

Used Daily for 2+ years
Reviewed on 2017/08/24
Review Source: Capterra

RCS has been a time saver by helping me to organize my company. It's taken all the guess work out of kitchen produce, loading and set up for our catering events. It's increase my sales with the marketing arm of the software. It allows me to set auto reminders to contact customers about jobs, it has email marketing built in with pre design email templates. It's about as close to the perfect catering software I've found.

Pros

Awesome Customer Support and Training. Easy to use. Complete program from contact manger, online ordering. Load sheets, kitchen prep plus unbelievable marketing system built into one package. Deliver system that allows drivers to notify customer when leaving and arriving at event site with real time tracking by customer.

Cons

Not much to I don't like about the system. The only feature I would like to see added would be a recipe section to store all our recipes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Clay C.

Restaurant Catering Systems was the best addition I have made to my restaurant and catering business

Used Daily for 1+ year
Reviewed on 2018/05/01
Review Source: Capterra

Pros

Ease of use, organization of orders, food prep labels, reports, email marketing, order confirmation emails sent to clients the day before the event, review emails sent out the day after the event, pretty much everything this software can do has made my life easier. The best thing I added to my catering was the Drink Pack for per person that rep outlined in a report. That single addition is absolutely brilliant. I barely have to sell drinks anymore, that alone sells itself. Customer service is always quick to respond with questions.

Cons

There is one report I wish would be better. I have asked and maybe they are working on it. It's under Accounting & Sales Journal Report. When you select a date range, all your revenue, taxes and fees are listed and they can be expanded to see to which jobs those account for. But when you export the file it doesn't show the jobs/customers, just the totals. Other than that, no Cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

CaterZen Pricing

Starting from
US$129,00/month
Pricing options
Free Trial
Subscription
Value for money

Pro: $129 per month

Pro Plus: $169 per month

Marketing Pro Plus: $199 per month

CaterZen Features

  • Automatic Notifications
  • Customer Database
  • Loyalty Program
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Barcode Scanning
  • Credit Card Processing
  • Customer History
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • Order Management
  • POS
  • Real Time Data
  • Reminders
  • Sales Reporting

Additional information for CaterZen

Key features of CaterZen

  • Accounting
  • Auto-pilot letters & postcards
  • Automatic notifications
  • Banquet management
  • CRM database
  • Catering sales training materials
  • Coaching program
  • Costing
  • Coupon module
  • Delivery manager
  • Delivery scheduling & directions
  • Email campaigns
  • Email marketing module
  • Gmail / Google Calendar integration
  • Invoices
  • Invoicing
  • Kitchen / menu management
  • Kitchen production
  • Lead generation
  • Loyalty referral program
  • Online ordering
  • Online ordering interface
  • Order labels
  • Phone tracking
  • Phone tracking system
  • Plug & play catering sales templates
  • Proposal templates
  • Recipe management
  • Reminders system
  • Reports
  • Sales reporting

Benefits

  • CaterZen is specifically designed to meet the needs of restaurant catering and corporate drop-off catering, with features for sales, operations, marketing and more.

  • Grow sales with tools for sales and marketing including custom templates for proposals and quotes, a lead generation system, videos, email marketing, loyalty programs, and more.

  • Eliminate double order entry with a mobile-friendly, custom branded online ordering portal with instant notifications to keep users updated on new bookings.

  • Take orders, track sales and process payments with CaterZen's tools for accounting, invoices and order taking to streamline operations and increase efficiency.

  • Supercharge sales with CaterZen's lead generation system which allows organizations to capture leads from the business website and send automated replies.

  • CaterZen FAQs

    Below are some frequently asked questions for CaterZen.

    Q. What type of pricing plans does CaterZen offer?

    CaterZen offers the following pricing plans:

    Starting from: US$129,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pro: $129 per month

    Pro Plus: $169 per month

    Marketing Pro Plus: $199 per month

    Q. What are the main features of CaterZen?

    CaterZen offers the following features:

    • Accounting
    • Auto-pilot letters & postcards
    • Automatic notifications
    • Banquet management
    • CRM database
    • Catering sales training materials
    • Coaching program
    • Costing
    • Coupon module
    • Delivery manager
    • Delivery scheduling & directions
    • Email campaigns
    • Email marketing module
    • Gmail / Google Calendar integration
    • Invoices
    • Invoicing
    • Kitchen / menu management
    • Kitchen production
    • Lead generation
    • Loyalty referral program
    • Online ordering
    • Online ordering interface
    • Order labels
    • Phone tracking
    • Phone tracking system
    • Plug & play catering sales templates
    • Proposal templates
    • Recipe management
    • Reminders system
    • Reports
    • Sales reporting

    Q. Who are the typical users of CaterZen?

    CaterZen has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does CaterZen support?

    CaterZen supports the following languages:

    English

    Q. What type of pricing plans does CaterZen offer?

    CaterZen has the following pricing plans:

    Subscription

    Q. Does CaterZen support mobile devices?

    We do not have any information about what devices CaterZen supports

    Q. What other apps does CaterZen integrate with?

    CaterZen integrates with the following applications:

    Gmail, Google Analytics, Google Calendar, Google Maps

    Q. What level of support does CaterZen offer?

    CaterZen offers the following support options:

    Online Support, Phone Support