CaterZen

All-in-one catering software for corporate drop-off caterers

About CaterZen

CaterZen is an all-in-one catering platform designed to meet the CRM, sales, marketing, and operational needs of restaurant and corporate drop-off catering. Key features include online ordering, proposal generation with built in electronic signature contracts, accounting and invoices, delivery management, production reports, a lead generation system, and a built-in email marketing module.

CaterZen’s CRM database allows users to import and group client contacts to manage relationships and keep up with all emails, to-dos, meetings or calls with prospects. Users can manage delivery addresses, securely store credit card information, and manage customer service with simple access to client orders, proposals, invoices and more. The lead generation system enables organizations to add lead capture forms to their business website, alongside a loyalty referral program to reward current clients.

CaterZen provides the ability to create personalized proposal templates for any event type in order to address the unique needs of each client. All proposals can be quickly turned into an order, and the branded online ordering portal enables clients to place their own orders, access their events calendar, re-book events, and more. Instant notifications immediately alert caterers of new bookings, and the reminder system allows users to set follow-ups for clients.

With CaterZen’s features for accounting, catering organizations can accept and process credit cards as well as accept checks, and each day’s sales are reconciled. Users can create and send invoices, view total orders with outstanding balances or unprocessed payments, produce aging reports, and more. Tools for delivery management include an interactive mapping tool to create routes and assign drivers. Drivers are able to load-out checklists, and communicate with clients directly via the smartphone interface, which includes features for digital signature capture, approval on orders, and more.

Key benefits of CaterZen

  • CaterZen is specifically designed to meet the needs of restaurant catering and corporate drop-off catering, with features for sales, operations, marketing and more.

  • Grow sales with tools for sales and marketing including custom templates for proposals and quotes, a lead generation system, videos, email marketing, loyalty programs, and more.

  • Eliminate double order entry with a mobile-friendly, custom branded online ordering portal with instant notifications to keep users updated on new bookings.

  • Take orders, track sales and process payments with CaterZen's tools for accounting, invoices and order taking to streamline operations and increase efficiency.

  • Supercharge sales with CaterZen's lead generation system which allows organizations to capture leads from the business website and send automated replies.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Images

    A customer and prospect database (CRM) that anchors all sales, operations and marketing
    Route deliveries and assign drivers, as well as manage deliveries and communicate with clients on-the-road
    Access existing clients instantly or create new ones on the fly
    Mobile online ordering with custom templates, web assets and tools
    Generate advance reports for the order overview, kitchen production and planning, call handling, salesperson analysis, supplier ordering, order labeling, inactive clients and more
    Create and customize a proposal template for any type of catering event
    The minute a proposal is created, users can set a reminder to follow up and turn it into a booking
    View 8 more
    CaterZen video
    CaterZen screenshot: A customer and prospect database (CRM) that anchors all sales, operations and marketing CaterZen screenshot: Route deliveries and assign drivers, as well as manage deliveries and communicate with clients on-the-road CaterZen screenshot: Access existing clients instantly or create new ones on the fly CaterZen screenshot: Mobile online ordering with custom templates, web assets and tools CaterZen screenshot: Generate advance reports for the order overview, kitchen production and planning, call handling, salesperson analysis, supplier ordering, order labeling, inactive clients and more CaterZen screenshot: Create and customize a proposal template for any type of catering event CaterZen screenshot: The minute a proposal is created, users can set a reminder to follow up and turn it into a booking

    Features

    Total features of CaterZen: 28

    • Automatic Notifications
    • Built-In Database
    • Call Tracking
    • Campaign Analysis
    • Campaign Management
    • Cost Estimating
    • Customer Database
    • Customizable Templates
    • Delivery Tracking
    • Document Templates
    • Email Invitations & Reminders
    • Email Marketing Management
    • GPS Integration
    • Geographic Maps
    • Invoice Management
    • Lead Generation
    • Loyalty Program
    • Mobile Alerts
    • Mobile Integration
    • Order Processing
    • Order Tracking
    • Proposal Generation
    • Prospecting Tools
    • Reporting & Statistics
    • Rewards Management
    • Self Service Portal
    • Template Management
    • Third Party Integration

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    Reviews

    Overall rating

    4,8 /5
    (55)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have CaterZen?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 55
    Jim N.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Been a user for many years! Very satisfied!

    Reviewed on 2018/05/01

    Pros

    Makes accounts receivable so much more manageable
    Great marketing capabilities.
    Customer support if fabulous. Very responsive.
    Allowed me to grow my catering business exponentially over the last 8 years!

    Cons

    No real cons to speak of. Takes a little getting used to in terms of setting up new menu items. But once you get the hang of it, not bad at all.

    Jessica R.
    Overall rating
    • Industry: Restaurants
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This software enables us to get orders in quickly and efficiently and is relatively simple to...

    Reviewed on 2017/11/09

    Increase in sales and ease of operating to be productive.

    Increase in sales and ease of operating to be productive.

    Pros

    I really do love this software and all that it provides!!
    I like the multi - store use and ease of calendar and that it save all past orders and notes, etc for each client. The invoices are attractive and customers like that. It would be cool if each store could have their own color on the main calendar so that I can differniate which store has orders rather than "ALL" the orders being one color, etc. I like that you can store multiple address, venues, etc.

    The Support Tickets are responded to with a quick response. MUCH quicker than years ago!
    I appreciate the acknowledgement and communication that they are working on getting me an answer.

    I like the Loyalty Program and also knowing that you all are able to send out our certificates for us!
    I like the new auto fill when you go to put in an address, save a lot of time!
    (it would be cool if eventually it gave an approximate travel time, like google does rather than just the mileage.. which the miles are always off BTW by 2+ miles).

    I enjoyed the caterplazooza conference in 2016, and really do look forward to another one being hosted in 2018!!

    Cons

    I have a hard time understanding the use and benefits of the kitchen production sheets. I think it would really help my team be able to auto calculate the lbs of pork, chicken and sides on a per person buffet if it would display how many lbs needed and updates that report each time the order is revised. I am pretty sure this is an option, but I have only had the demo once and while it was helpful, I found it difficult to continue on my own, therefore I never implemented it.

    I also have had trouble redeeming the loyalty certificate codes. It only takes off the discount on the actual invoice. We use the order form to ring in the catering orders because that is the sheet that has the CC displayed on it and the order form does not have the certificate deducted on there. Its says "it has been applied"

    I don't like that when you select someone to pay with a 'house account', that you have to make up a random account # . There is not a way to track those numbers or know if you have duplicated the number we assigned.
    Under CRM for ex.. you delete a quote under their name, once it deletes it defaults and takes you to a page of all quotes for all customers, rather than staying in that actual customers quote section. If I have an open menu item I have put in on an order, and if I ever have to go revise that order, it duplicates that line item. I rarely catch it, and sometimes the client sees and complains, or we dont catch the error in time and then two of the same menu item

    Response from Restaurant Catering Systems

    Jessica - thanks for being such a great, long time client. I am forwarding your comments/questions to Meredith to address.

    Thanks!

    Michael Attias
    Founder/President

    Sandi G.
    Overall rating
    • Industry: Restaurants
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Catering Zen for BBC Smokehouse

    Reviewed on 2018/08/25

    Overall, my experience has been good. I like the easy navigation through of the software.

    Overall, my experience has been good. I like the easy navigation through of the software.

    Pros

    Being able to store all my contacts in one place. Also, being able to stay on top of billing and the easy navigation for doing so in the software.

    Cons

    Not being able to delete an invoice if needed and the print our pages sometimes are not clear to understand for other restaurant departments.

    Response from Restaurant & Catering Systems

    Sandi - thanks for the feedback. We appreciate you using our system.

    Feel free to create a support ticket or reach out to our team to show you the best ways to delete or edit invoices.

    We also have a variety of reports for production we can help you with for departments.

    We have a Client Success Manager, ready, willing and able to help you out.

    We find most frustrations are easy fixes with a support ticket, phone call or quick training session; all included with your subscription.

    Thanks!

    Michael

    John H.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Truly a 5 Star Product. We could not run our catering department without it.

    Reviewed on 2017/08/22

    It literally runs our entire catering, food truck and concessions operation. From scheduling, to...

    It literally runs our entire catering, food truck and concessions operation. From scheduling, to invoicing, to prep & pull lists. It handles all my billing and credit card processing and basic accounting. The marketing module is robust and they will help you design and print your "4 walls" marketing pieces as well as email marketing and snail mail marketing. It is not an exaggeration to say that it 100% runs our catering department. And now that they have released the delivery module, our drivers and staff can do their jobs much more efficiently and with greater accountability.

    Pros

    1) Ease of use
    2) Depth of features
    3) Marketing Module
    4) Delivery Module
    5) Customer Service- They respond rapidly, seek to understand your issue and work until it's resolved. Fortunately I don't have to use them very often.

    Cons

    It is laser focused on the restaurant catering process, but doesn't offer everything that an offsite caterer needs for complicated events. I respect that RCS knows what they are good at and does not seek to be everything to everybody.

    Mike K.
    Overall rating
    • Industry: Restaurants
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best decision we ever made for our business. We got organized and we grew sales by 20% year 1!

    Reviewed on 2017/08/23

    Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.

    Sales growth, organization, marketing and selling systems. Able to run my business from anywhere.

    Pros

    User friendly, calendar view of all caterings, built in invoicing , accounting, rapid order entry and most importantly marketing and sales functions to help as grow our business. I was able to save over an hour a day in paperwork. With quick proposals and the ability to view and edit orders I was able to work on sales, not on running the business. Well worth every penny. You cant put a vaule on this software! I would recommend to anyone that is serious about growing sales, operating more efficently or wanting to market better. Oh, and the customer service is A ++ always there when I needed them. Highly recommend RCS!

    Cons

    They now have a Selling System...wish they would of had this when we first started. We would of grown even faster!!

    Showing 5 reviews of 55 Read all reviews

    CaterZen FAQs

    Below are some frequently asked questions for CaterZen.

    CaterZen offers the following pricing plans:

    • Starting from: US$129,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pro: $129 per month Pro Plus: $169 per month Marketing Pro Plus: $199 per month

    CaterZen offers the following features:

    • Accounting
    • Auto-pilot letters & postcards
    • Automatic notifications
    • Banquet management
    • CRM database
    • Catering sales training materials
    • Coaching program
    • Costing
    • Coupon module
    • Delivery manager
    • Delivery scheduling & directions
    • Email campaigns
    • Email marketing module
    • Gmail / Google Calendar integration
    • Invoices
    • Invoicing
    • Kitchen / menu management
    • Kitchen production
    • Lead generation
    • Loyalty referral program
    • Online ordering
    • Online ordering interface
    • Order labels
    • Phone tracking
    • Phone tracking system
    • Plug & play catering sales templates
    • Proposal templates
    • Recipe management
    • Reminders system
    • Reports
    • Sales reporting

    CaterZen has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    CaterZen supports the following languages:

    English

    We do not have any information about what devices CaterZen supports

    CaterZen integrates with the following applications:

    Gmail, Google Analytics, Google Calendar, Google Maps

    CaterZen offers the following support options:

    Phone Support, Online Support

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