SmartGov

Cloud-based tracking and management of government processes

About SmartGov

SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.

Supporting the practices of building permitting and business licensing, SMARTGov handles the application lodging process and status tracking alongside the processing of fee payments, applicant letter creation and issuing. The software's code enforcement and business inspection tools also cover the scheduling of recurring inspections or visits, inspection note taking and planning corrections, while connectivity with the Inspect app for iOS provides synchronized access for field inspection staff.

Additional features include transaction and fee handling with integration for not only credit card transaction processing, but also any existing treasury or accounting systems. SmartGov's customizable ad hoc reporting capabilities then leverage Exago BI to track data such as agency / staff performance, licensing efficiency and delivery times, plus a number of other service trends.

Key benefits of SmartGov

• SmartGov is a cloud-based SaaS suite for the tracking and management of local government development, with the solution hosted on Amazon Web Services (AWS) to promise robust levels of service security and uptime.

• Modular in terms of design and functionality, the software boasts scalable deployment that can be configured and customized to meet the diverse needs of all city departments.

• The SmartGov software suite spans solutions for building permitting, business licensing, code enforcement, assessor and treasurer services (ATS), public works and ASMi workforce management.

• An online Citizen Portal provides a 24/7 self-service environment for enabling customers to file permit applications, pay fees and monitor status updates, while giving general public access to local planning notices etc.

• SmartGov Inspect adds a companion app for iOS devices with mobile connectivity back into the main system to give field inspectors remote tools for managing inspection schedules, receiving driving directions, locating sites, completing inspection checklists, printing or emailing inspection reports and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

SMARTGov's reporting capabilities include Exago-based report wizards for producing reports detailing agency or staff performance, licensing efficiency, delivery times and more
Ad hoc reporting features make a full suite of templated and customizable Exago BI reports and charts available
The Fees tab within Permit Detail illustrating fee payment tracking, with SMARTGov offering integration with credit card processing and back-office accounting systems to streamline the online transaction handling process
The online Citizen Services Portal provides anytime public access to permit applications, the viewing of public notices and planning maps, along with payment processing of fees etc
Example of the permit detail screen within permitting, showing the main tab containing the numerous fields for defining and summarizing permit requests
Business licensing features cover permit and business license issuing, applicant letter generation, online applications and payments, plus the viewing of licensing histories by authorized users
Inspectors are able to use the software to schedule inspections and recurring visits by various types while tracking the status of the work
The Inspect app for iOS devices gives field inspectors remote system access with native on and offline tools for finding scheduled inspection sites and completing, filing inspection action checklists
Business inspections and code enforcement features provide tools for inspection scheduling, arranging recurring visits, attaching site photos to records, logging detailed inspection notes and sharing the findings with local departments
View 10 more
SmartGov video
SmartGov screenshot: SMARTGov's reporting capabilities include Exago-based report wizards for producing reports detailing agency or staff performance, licensing efficiency, delivery times and more SmartGov screenshot: Ad hoc reporting features make a full suite of templated and customizable Exago BI reports and charts available SmartGov screenshot: The Fees tab within Permit Detail illustrating fee payment tracking, with SMARTGov offering integration with credit card processing and back-office accounting systems to streamline the online transaction handling process SmartGov screenshot: The online Citizen Services Portal provides anytime public access to permit applications, the viewing of public notices and planning maps, along with payment processing of fees etc SmartGov screenshot: Example of the permit detail screen within permitting, showing the main tab containing the numerous fields for defining and summarizing permit requests SmartGov screenshot: Business licensing features cover permit and business license issuing, applicant letter generation, online applications and payments, plus the viewing of licensing histories by authorized users SmartGov screenshot: Inspectors are able to use the software to schedule inspections and recurring visits by various types while tracking the status of the work SmartGov screenshot: The Inspect app for iOS devices gives field inspectors remote system access with native on and offline tools for finding scheduled inspection sites and completing, filing inspection action checklists SmartGov screenshot: Business inspections and code enforcement features provide tools for inspection scheduling, arranging recurring visits, attaching site photos to records, logging detailed inspection notes and sharing the findings with local departments

Features

Total features of SmartGov: 8

  • Accounting Integration
  • Activity Dashboard
  • Mobile Integration
  • Monitoring
  • Partner Portal
  • Performance Reports
  • Receiving
  • User Photos

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,5/5

Already have SmartGov?

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Showing 5 reviews of 2
Kathleen V.
Overall rating
  • Industry: Government Administration
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart Gov Review

Reviewed on 2020/12/10

Excellent program and every city should be using it.

Excellent program and every city should be using it.

Pros

Smart Gov is very versatile for a municipality

Cons

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

Renee R.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SMARTGOV PERMITING AND CODE ENFORCEMENT

Reviewed on 2021/01/15

I am so grateful to have it. It is so much easier to work with then the last program. And... NO...

I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING..
NO MORE PAPER!

Pros

The program is professional and efficient. It can be a bit of a learning curve but support is very good.

Cons

Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then.

SmartGov FAQs

Below are some frequently asked questions for SmartGov.

SmartGov offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Dude Solutions for pricing information.

SmartGov offers the following features:

  • Accounting system integration
  • Agency & staff performance reporting
  • Code enforcement
  • Code maintenance
  • Cost recovery
  • Failed inspection tracking
  • Fee maintenance
  • GIS
  • Land planning
  • License issuance
  • Mobile integration
  • Permit issuance
  • Photo management
  • Photos in reports
  • Planning & zoning
  • Print on site
  • Public citizen portal
  • Purchasing & receiving
  • Report templates
  • Service request management
  • Speech recognition
  • Taxation & assessment
  • Utility billing
  • Violation history
  • Weed abatement control

SmartGov has the following typical customers:

Public Administrations

SmartGov supports the following languages:

English

SmartGov supports the following devices:

iPhone, iPad

We do not have any information about what integrations SmartGov has

SmartGov offers the following support options:

Phone Support, Online Support, Video Tutorials

Related categories

See all software categories found for SmartGov.