SmartGov
About SmartGov
SmartGov is a cloud-based software suite hosted on Amazon Web Service (AWS) that supports local government authorities and city planners in managing key areas of community development. Catering to officials, agencies, contractors, business operators and local citizens, SmartGov's scalable modular design blends back-office dashboard management with a Citizen Portal for providing anytime web access to multiple services.
Supporting the practices of building permitting and business licensing, SMARTGov handles the application lodging process and status tracking alongside the processing of fee payments, applicant letter creation and issuing. The software's code enforcement and business inspection tools also cover the scheduling of recurring inspections or visits, inspection note taking and planning corrections, while connectivity with the Inspect app for iOS provides synchronized access for field inspection staff.
Additional features include transaction and fee handling with integration for not only credit card transaction processing, but also any existing treasury or accounting systems. SmartGov's customizable ad hoc reporting capabilities then leverage Exago BI to track data such as agency / staff performance, licensing efficiency and delivery times, plus a number of other service trends.
Key benefits of SmartGov
• SmartGov is a cloud-based SaaS suite for the tracking and management of local government development, with the solution hosted on Amazon Web Services (AWS) to promise robust levels of service security and uptime.
• Modular in terms of design and functionality, the software boasts scalable deployment that can be configured and customized to meet the diverse needs of all city departments.
• The SmartGov software suite spans solutions for building permitting, business licensing, code enforcement, assessor and treasurer services (ATS), public works and ASMi workforce management.
• An online Citizen Portal provides a 24/7 self-service environment for enabling customers to file permit applications, pay fees and monitor status updates, while giving general public access to local planning notices etc.
• SmartGov Inspect adds a companion app for iOS devices with mobile connectivity back into the main system to give field inspectors remote tools for managing inspection schedules, receiving driving directions, locating sites, completing inspection checklists, printing or emailing inspection reports and more.
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- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online Permitting Portals
Reviewed on 2023/12/21
I have used Smart Gov from both sides and have really enjoyed it.
I have used Smart Gov from both sides and have really enjoyed it.
Pros
Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.
Cons
Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.
- Industry: Construction
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just honest feedback....
Reviewed on 2023/12/21
I love it, have for a while now. It has substantially simplified our submittal process.
I love it, have for a while now. It has substantially simplified our submittal process.
Pros
Once familiar with navigation, the amount of information available on the portal is wonderful, practically eliminates the need for a phone call, saving time and money for our organization.
Cons
I would really love some little helpful hints for navigation on the portal. For first time users, I find that they struggle to properly navigate the site, as a lot of assumptions are implied as to where they need to go to submit certain items.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not a happy camper
Reviewed on 2025/02/13
We (staff who actually uses it) had no say in changing programs. It takes longer to process permits...
We (staff who actually uses it) had no say in changing programs. It takes longer to process permits and print the required documents in order to issue a permit. The portal doesn't seem to be very user friendly for contractors in the field.
Pros
Nothing! We had an excellent software program that was so much easier to use and more user friendly for both staff and contractors.
Cons
The mobile app for field inspections is absolute garbage compared to what we had. The system takes us longer now to process a permit with so many added steps. We cannot easily drag and drop electronic documents as we could with our previous program.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SmartGov, SmartRoute
Reviewed on 2024/12/26
After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former...
After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits
Pros
Its user friendly, If you forget to input something in you cannot proceed which is great.
Cons
Perhaps due to the usage system was constantly loading
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Custom home builder user experience
Reviewed on 2023/12/18
Pros
SmartGov is relatively easy to use and navigate. The information is displayed in an easy to read and find manner, and it has the functionality needed for the lifecycle of a permit, once it's been submitted and in review
Cons
The functionality of uploading a permit to SmartGov needs to be improved. Our jurisdiction bridged this with using Camino which is a decent product to walk a person through submitting all the documents that are needed for the submittal, but it's proven to be a cumbersome bridge to SmartGov.
SmartGov FAQs
Below are some frequently asked questions for SmartGov.Q. What type of pricing plans does SmartGov offer?
SmartGov offers the following pricing plans:
- Starting from: US$1.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Contact Dude Solutions for pricing information.
Q. Who are the typical users of SmartGov?
SmartGov has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SmartGov support?
SmartGov supports the following languages:
English
Q. Does SmartGov support mobile devices?
SmartGov supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SmartGov integrate with?
We do not have any information about what integrations SmartGov has
Q. What level of support does SmartGov offer?
SmartGov offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
See all software categories found for SmartGov.
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