About Keela

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors and contacts, receive donations online, send email marketing and manage projects. All through a centralized dashboard, inbox and CRM system. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.

Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.

Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.

Pricing starting from:

US$49,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Keela

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$49,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Generate reports to gain insight into volunteers and donations.
    Generate reports to analyze donation sources.
    Review donations lists with contact information and donation type details.
    Gain quick and central access to donor contact information.
    Get an immediate snapshot of user responsibilities, including different campaigns, donations, tasks and followups, from the central dashboard.
    Keep track of relationships using Keela's contact database.
    View 7 more
    Keela video
    Keela screenshot: Generate reports to gain insight into volunteers and donations. Keela screenshot: Generate reports to analyze donation sources. Keela screenshot: Review donations lists with contact information and donation type details. Keela screenshot: Gain quick and central access to donor contact information. Keela screenshot: Get an immediate snapshot of user responsibilities, including different campaigns, donations, tasks and followups, from the central dashboard. Keela screenshot: Keep track of relationships using Keela's contact database.

    Features

    Total features of Keela: 56

    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Action Management
    • Activity Dashboard
    • Ad hoc Reporting
    • Appointment Scheduling
    • Assignment Management
    • Built-In Database
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Segmentation
    • Commenting / Notes
    • Committee Management
    • Contact Database
    • Contact Management
    • Credit Card Management
    • Credit Card Processing
    • Customer Database
    • Customer Segmentation
    • Customizable Fields
    • Dashboard
    • Data Visualization
    • Donation Tracking
    • Donor Discovery
    • Donor Management
    • Drag & Drop
    • Duplicate Detection
    • Electronic Payments
    • Email Marketing
    • Event Management
    • Fundraising Management
    • Grant Management
    • Historical Reporting
    • Member Database
    • Mobile Giving
    • Monitoring
    • Online Forms
    • Online Giving
    • Payment Processing
    • Personalization
    • Pledge Management
    • Prioritization
    • Project Management
    • Projections
    • Receipt Management
    • Records Management
    • Recurring Giving
    • Recurring/Subscription Billing
    • Reporting & Statistics
    • Search/Filter
    • Task Management
    • Transaction History
    • User Management
    • Volunteer Management

    Alternatives

    CharityEngine

    3,9
    #1 Alternative to Keela
    CharityEngine all-in-one CRM is designed to grow & scale Nonprofits of all sizes. Get the best-in-breed tech,...

    DonorPerfect

    4,5
    #2 Alternative to Keela
    No matter the size or sector, thousands of nonprofits use DonorPerfect to optimize their fundraising and track donation...

    QuickBooks Online Advanced

    4,4
    #3 Alternative to Keela
    QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to...

    Salsa CRM

    4,2
    #4 Alternative to Keela
    Salsa CRM is a donor management and engagement solution, designed to boost donor acquisition and retention for...

    Reviews

    Overall rating

    4,3 /5
    (204)
    Value for Money
    4,4/5
    Features
    3,9/5
    Ease of Use
    4,2/5
    Customer Support
    4,5/5

    Already have Keela?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 204
    Leigh S.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Keela has been highly responsive and quick to evolve to meet the practical needs of its...

    Reviewed on 2018/01/11

    Pros

    I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

    We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

    Cons

    The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

    Response from Networks for Change

    Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

    Douglas L.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Keela "Thinks" Like We "Think"

    Reviewed on 2020/11/10

    I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software....

    I'm sorry that, when a person reads the "cons," it probably sounds like I'm "dissing" the software. But the truth is - it's the best we could find. And there's something else: They (the entire team) seem to have such a customer service orientation that they LISTEN! And they aren't afraid to admit that something needs to change. For example, see above when I mentioned the problem with state abbreviations. After I submitted the idea into the idea portal and copied the customer support email, they wrote me back a personal email and admitted that they should have caught this earlier. The fast-tracked the fix and -- I'm serious - they rolled out the fix within like... maybe three weeks max. (As fast as we would have wanted them to make a fix, test it, and releast it.) In fact, they've listened every time - and they've begun implementing changes based on sincere user feedback. Last week (I'm not making this up), they arranged a call with the [SENSITIVE CONTENT HIDDEN] and the [SENSITIVE CONTENT HIDDEN]-- both on a Zoom call with the customer support specialist that they assigned to us. Their main purpose seemed singlefold: To listen. They never became defensive... not once. They basically said, "Make a list of your 'pain points,' and give ALL of them to us." No software vendor had EVER done that for me before (even though I've been equally forthright with ALL of them). The pricing is fair for what we get. Imagine - we sent out 9800 emails. Keela did GREAT. There's so much more I could say. Love it.

    Pros

    Keela's pricing structure was straightforward and fair. They didn't charge "by the user," like some vendors do. Yes, there's a sliding scale based on the range of contacts, but for our org, the scale seemed fair. We had tried numerous (I forget how many) products previously. I'm ashamed to admit we rarely stayed with one product longer than a year. DonorPerfect. CiviCRM. Salesforce. Blackbaud. Bloomerang. Salsa CRM/Engage. The list goes on. Not sure why - but when we found Keela (I'm not kidding), it was like finding "the one." For one thing, they didn't make me make an appointment with some sales rep that would do a 30-minute demo, then ask me if I had questions, even though I had already watched everything in her/his demo in dozens of YouTube reviews. (That's a crazy system, if you stop and think about it.) Keela let me open the account, set everything up, do my first imports, and start using the program all without having to wait on ANYONE in ANY time zone. (It's not that I'm anti-social. I just wanted to experiment with it on my OWN.) They advertised some outlandish increase we should expect in fundraising. I remember thinking, "Now how could they know that?" But I'm serious - from the day we first installed until the first email campaign, it was under 90 days. And our first email/printed mail campaign has just topped (you're going to think the company hired me to say this - but they didn't) $100,000 in income. Our typical email campaigns had been $10,000 or $12,000prior

    Cons

    I need a bigger box. (haha) I didn't like the way they seemed to want to hide certain fields from me - like, they were afraid it would make the software seem too complex. The reporting module seemed sooooo basic. I just wanted them to give me a "field picker" for every field and let me choose exactly which fields I wanted. Instead, someone in their product development team had apparently decided which fields that he or she thought were important enough to include in a report. What's so hard about giving us a dropdown box with choices -- ALL choices?! States and Canadian provinces were listed in a dropdown - but I had imported thousands of records with state abbreviations -- and, strangely, it wasn't an option to search for those. (?????) Again, it was like they were trying to make the program so friendly that they prevented us from graduating to more of a "power user" posture. The software was fast (I mean - we have 17,000 contacts and it seemingly always finds the desired contact within 1 second - seriously), but some of the clicks and steps between functions are dreadfully filled with twists and turns and dead ends. Too many clicks. They allow the user to manage importing - and they have documented it well - but I can't designate a "key field" that I want to use as the key. They have their own Keela index - but it's hard to assign multiple keys. They DO keep an "external index" and they use it - but sometimes I'm not clear how to mesh the two.

    Response from Keela

    Doug! We've said it before and we'll say it again - thank you from the bottom of our hearts for your enthusiasm, your passion and most of all your willingness to work with us to make the system better. Keela is on a rocket journey to the moon and we're so glad to have you onboard! Thanks always, the Keela Customer Care team (and every single team member t Keela if I'm being honest - we are all BIG fans!)

    Kat W.
    Overall rating
    • Industry: Museums & Institutions
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We love Keela!

    Reviewed on 2021/02/08

    Keela has fundamentally changed how I manage my organization's donors and how I communicate with...

    Keela has fundamentally changed how I manage my organization's donors and how I communicate with our community. The interface is so easy to use and affordable for a small community museum like ours.

    Pros

    I love that Keela is Canadian based and offers a complete cloud-based CMS and donor management system. It's a great value for the money and their onboarding and customer service are fantastic. I know the name of the person who helps me when I run into problems.

    Cons

    Some features are still in development. I'd like to be able to customize receipts and automatic replies a little more than currently offered. However, Keela's development portal makes it easy to submit recommendations and see what's next for product roll out.

    Response from Keela

    Thanks so much for your feedback, Kat! I think I can speak for Elsie and say you have been great to work with. You are both a patient and avid learner, making our jobs easier than ever!

    As for customizing receipts, we have options for customizing receipts for certain campaigns and impact areas coming - estimated for our 2.7.2 release. Keep an eye out for this! Addintally, custom automated emails are also on their way. We call these 'email drips' which have been added to the planned tab in our Portal. Feel free to jump in a vote (https://portal.productboard.com/keela/1-product-portal/c/24-email-drip-marketing-campaigns).

    There is lots more to come, all based on user feedback, so keep sharing those brilliant suggestions of yours. We look forward to continuing to work with you Kat :)

    Rafael D.
    Overall rating
    • Industry: Philanthropy
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    A reasanably good software, with usability downfalls

    Reviewed on 2020/12/15

    It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in...

    It is positive, but definetely not ideal. The platform was sold to us as basic but powerful, in reality it is basic and need a lot of work, in some instances to get the basics correct (i.e. invoices, integration with payment gateways etc.). Keela lacks a lot of key features we already provided feedback on. We do feel that Keela priority has been in functionalities that are tertiary and not a necessity (i.e. have details of transactions going to stripe description, invoices being more customisable, being able to edit recuring donor accounts without having to recreate them etc ). Those can be very frustrating and we had went backwards in our internal processes, specially with accounts, due to the platform lack of basic business customisation, things we had in our previous software.

    Pros

    Keela is happy to listen to customers. They are quick to provide support and the platform offer the basics needed.

    Cons

    The basics are not well polished. Usability is a big issue and the navigation is clunky - we find ourselves going back and forwards a lot, some would be easily fixed with a simple "right click to open in new window" but that is not available. We end up using the export feature way more often than we should in order to get the data we need. We have provided a list of cons in the past.

    Response from Keela

    Thank you for your review Rafael, we appreciate the transparent feedback. Over the past year, you and your team have provided our Product Team with really insightful feedback and have suggested really great features to enhance the system. These absolutely do not go unnoticed! Our team is working super hard to make sure we continue to build a system that meets the needs of our users. While some features may take longer than others to build out based on the level of complexity, know that your ideas are being heard and discussed amongst our Product Team.

    We look forward to you and your team continuing to share innovative ideas with us to support us in building an even better system. Thanks for joining us along the innovation journey :)

    Eliane B.
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good Product - Needs a Few More Featuers

    Reviewed on 2020/12/21

    Fairly good! Like I said above, the functionality as it stands is good right now, but not great....

    Fairly good! Like I said above, the functionality as it stands is good right now, but not great. Many little kinks that could be better, but I believe you're working hard on implementing new features/fixing old features.

    Pros

    It has a very clean look and it is somewhat easy to get around within the database. The customer support team is very responsive as well which is lovely. It seems like the development team is always adding new features, which I take to mean that they are constantly trying to make the product better for it's users. It's not perfect, but I like that they are working towards that. I like how the eblast function is built in. I also like how the tagging system works

    Cons

    When using the software daily or weekly, there are just some little things throughout the process of using it that are slight nuisances. So it isn't something big that is very annoying, but just several little kinks along the way that slightly slow down work or could be better thought out. I am giving my feedback to the customer success team, so I won't go into the specifics here.

    Response from Keela

    Thanks for sharing your experience with us Elaine! Your suggestions for enhancing the system have been great. They touch on smaller details that make big differences, especially when you mentioned the ability to edit the Company Position from the Company Profile. We know it's the small things that go a long way. Keep that attention to detail coming, we love the recommendations :)

    Thanks again for reviewing Keela, we look forward to hearing from you as you continue to explore the system!

    Showing 5 reviews of 204 Read all reviews

    Keela FAQs

    Below are some frequently asked questions for Keela.

    Keela offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    We determine pricing based on the number of contacts you will have in the system. Prices start at $49 USD.

    We do not have any information about Keela features

    Keela has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200

    Keela supports the following languages:

    English

    Keela supports the following devices:

    Keela integrates with the following applications:

    Eventbrite, Gmail, Mailchimp, PayPal, Quickbooks Online, SendGrid, Stripe, Xero

    Keela offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Keela.