Keela

Nonprofit management software

4,2 /5 (191 reviews) Write a Review!

Keela Overview

What is Keela?

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors and contacts, receive donations online, send email marketing and manage projects. All through a centralized dashboard, inbox and CRM system. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.

Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.

Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.

Keela Overview

Pricing

Starting from
US$74,00/month

Pricing options

Free Trial
Subscription
Value for money

Grassroots: $74/month for 10 team members
Developing: $129/month for 25 team members
Impact: $229/month for 50 team members
Sustained: $399/month for 75 team members


Keela Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Generate reports to gain insight into volunteers and donations.
Generate reports to analyze donation sources.
Review donations lists with contact information and donation type details.
Gain quick and central access to donor contact information.
Get an immediate snapshot of user responsibilities, including different campaigns, donations, tasks and followups, from the central dashboard.
Keep track of relationships using Keela's contact database.
Keela video Keela screenshot: Generate reports to gain insight into volunteers and donations. Keela screenshot: Generate reports to analyze donation sources. Keela screenshot: Review donations lists with contact information and donation type details. Keela screenshot: Gain quick and central access to donor contact information. Keela screenshot: Get an immediate snapshot of user responsibilities, including different campaigns, donations, tasks and followups, from the central dashboard. Keela screenshot: Keep track of relationships using Keela's contact database.

Keela Reviews

Keela Reviews

Overall rating
4,2
/
5
Excellent
70

Very good
100

Average
18

Poor
2

Terrible
1

Value for Money
4,4
Features
3,8
Ease of Use
4,2
Customer Support
4,5
89% recommended this app
Leigh S.

Keela has been highly responsive and quick to evolve to meet the practical needs of its...


Elsa P.

A fantastic value for getting your business organized

Customer service has been incredible. Prompt, helpful and definitely above and beyond my expectations. I appreciate the newsletters Keela sends out - they are relevant and timely.


Christopher R.

Great team, great product

Overall our experience has been top-notch!


Courtney P.

Keela Review

So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform.


Linda C.

Easy to use

I started working with Keela on my own and now we have a Development Director who is on Keela daily. It has been a huge help in determining how different campaigns are working. We can do everything we need to communicate with contacts through Keela.


Leigh S.

Keela has been highly responsive and quick to evolve to meet the practical needs of its customers.

Used Daily for 1+ year
Reviewed on 2018/01/11
Review Source: Capterra

Pros

I like the simplicity of Keela however, it's important to point out that the simplicity doesn't compromise how useful the tool is. They've stripped down the CRM model to make it exactly what fundraisers at small and medium size charity need and got rid of all the extra widgets that just make tracking donor data unnecessarily complicated.

We have also greatly appreciated the quick response time of the support team. Multiple features that we have suggested would be useful have shown up in new iterations of the product and the team regularly checks in with us to make sure that we are happy.

Cons

The dashboard isn't the best. I would appreciate being able to customize it to be able to see the information that is important to you at a glance.

Response from Networks for Change

Thanks for your feedback! We are planning to make some improvements to the dashboard and we'd love to hear your ideas. Please get in touch with us here: http://bit.ly/2H0UvvM

Rating breakdown

Value for Money
Ease of Use
Customer Support

Elsa P.
Industry: Performing Arts
Company size: 2-10 Employees

A fantastic value for getting your business organized

Used Daily for 1-5 months
Reviewed on 2020/03/20
Review Source: Capterra

Customer service has been incredible. Prompt, helpful and definitely above and beyond my expectations. I appreciate the newsletters Keela sends out - they are relevant and timely.

Pros

I find the software very easy to use. The customer database is laid out very well and I love you can track emails through gmail. The email creator is a wonderful addition and it is very helpful to have a newsletter generator built right into your database software.

Cons

I wish the dashboard was more customizable. I would like to see some automation available in the campaign section - to have emails triggered automatically would be helpful.

Response from Keela

Thank you so much for taking the time to write us a review, Elsa! We are so glad to hear that you're enjoying Keela :) I have some good news in that we've launched more customization for the dashboard in our new platform, that you'll have the opportunity to migrate to in the coming months. Also, I love your idea on email automation - I'll definitely get that to our product team for consideration for future releases. Thanks again for your time and we look forward to sharing the new dashboard with you very soon!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christopher R.
Industry: Sports
Company size: 11-50 Employees

Great team, great product

Used Daily for 6-12 months
Reviewed on 2020/09/14
Review Source: Capterra

Overall our experience has been top-notch!

Pros

Easy integration with multiple other tools related to email, events and accounting. We were very happy with the ability to upload our previously accumulated data through the import tools. Self Help documents are thorough and the Support team are responsive, clear and concise.

Cons

Soft credits and ability to report on both the initiator and the final delivery vehicle would be super helpful. Minor- but an ability to track any premiums distributed through some form of inventory capture would be great.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Courtney P.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Keela Review

Used Daily for 1-5 months
Reviewed on 2019/09/11
Review Source: Capterra

So far it has been good, I am happy with our choice and the abilities, I think with some key enhancements this could be a really great platform.

Pros

I like the overall donor management options including importing donations from other sources, the ability to soft credit, adding volunteer hours, etc. The cost of the software if excellent and it links to several other programs we use. Customer Service is great when I do reach out for help.

Cons

I would the forms to be more dynamic, right now I have to create too many forms. An example if a campaign we did for a free sticker, within the campaign we wanted to offer the donor a chance to pay for the sticker shipping and possible donate something extra. I couldn't do this in one form, I needed a for ​the free part and separate from if they wanted to donate. Overall I think the forms could be improved to allow for more flexibility​, I would like to have some of the questions like "pay for the fee" to default to Yes. Pulling reporting from specific forms is not easy, we use this for tour registrations and it is cumbersome to get to the responses sorted by tour day, overall forms could be more efficient​ and enhanced.

I would also like to see a mobile app.

Response from Keela

Hello Courtney! Thank you so much for this wonderful feedback, we really appreciate you taking the time. I'm so glad to hear that you are happy with Keela! The Customer Success team have loved working with you too! We've got some really exciting enhancements to forms scheduled soon - I think you're going to love them! Stay tuned and thanks again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Linda C.
Industry: Mental Health Care
Company size: 11-50 Employees

Easy to use

Used Daily for 2+ years
Reviewed on 2020/07/07
Review Source: Capterra

I started working with Keela on my own and now we have a Development Director who is on Keela daily. It has been a huge help in determining how different campaigns are working. We can do everything we need to communicate with contacts through Keela.

Pros

I switched to Keela after using eTapestry which I found ridiculously complicated. I wanted something that I could use immediately. I also wanted a platform that could generate emails and newsletters. We stopped using Constant Contact and Mail Chimp and found that the emails we generated from Keela was sufficient for our use. This not only saved us money but time in having to update contact lists from 2 places.

Cons

I still find making reports harder then it should be. It is sometimes hard to find a contact, even if you input the email address. Finding duplicates takes several steps.
There was an interface with Google Chrome that would copy your emails for that contact to Keela. This was a real time saver, but I believe they are discontinuing this. You can now do a blind copy to Keela but so far I haven't remembered to do this!

Response from Keela

Hi Linda,

Thank you so much for taking the time to leave us a review! I noticed your comments about reporting and duplicate checking. I hope that your recent migration to Keela 2.0 made these processes a bit more streamlined! Note that we are always in the process of improving Keela's platform, so your feedback is invaluable. If you have any suggestions or additional feedback, send it on over to [email protected] Thank you again for your time, we are happy to have you as part of Keela's team :)

Maggie
Keela's Success Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 191 user ratings
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Keela Pricing

Keela Pricing

Starting from
US$74,00/month
Free Trial
Subscription
Value for money

Grassroots: $74/month for 10 team members
Developing: $129/month for 25 team members
Impact: $229/month for 50 team members
Sustained: $399/month for 75 team members

Grassroots: $74/month for 10 team members
Developing: $129/month for 25 team members
Impact: $229/month for 50 team members
Sustained: $399/month for 75 team members

Value for Money
4,4/5
Based on 191 user ratings
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Keela Features

Keela Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,8/5
Based on 191 user ratings
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Categories

Additional information for Keela

Additional information for Keela

Key features of Keela

  • Accounting integration
  • Action management
  • Ad hoc reporting
  • Assignment management
  • Assignment tracking
  • Automated thank you notes
  • Built-in database
  • CRM
  • Campaign analysis
  • Campaign segmentation
  • Centralized dashboard
  • Committee management
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer segmentation
  • Customizable fields
  • Data visualization
  • Donation tracking
  • Donor database
  • Donor management
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • Email marketing
  • Follow-up scheduling
  • Fundraising management
  • History tracking
  • In-kind donations
  • Member database
  • Membership management
  • Mobile giving
  • Payment processing
  • Permission management
  • Personalized profiles
  • Pledge Management
  • Prioritzing
  • Project management
  • Prospect management
  • Receipts / statements
  • Recurring billing
  • Recurring donations
  • Reporting
  • Search functionality
  • Supporter records management
  • Task commenting
  • Task management
  • Team tracking
  • Transaction history
  • User access controls

Benefits

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.

  • Keela FAQs

    Keela FAQs

    Below are some frequently asked questions for Keela.

    Q. What type of pricing plans does Keela offer?

    Keela offers the following pricing plans:

    Starting from: US$74,00/month

    Pricing model: Subscription

    Free Trial: Available

    Grassroots: $74/month for 10 team members Developing: $129/month for 25 team members Impact: $229/month for 50 team members Sustained: $399/month for 75 team members

    Q. What are the main features of Keela?

    Keela offers the following features:

    • Accounting integration
    • Action management
    • Ad hoc reporting
    • Assignment management
    • Assignment tracking
    • Automated thank you notes
    • Built-in database
    • CRM
    • Campaign analysis
    • Campaign segmentation
    • Centralized dashboard
    • Committee management
    • Credit card processing
    • Custom fields
    • Customer database
    • Customer segmentation
    • Customizable fields
    • Data visualization
    • Donation tracking
    • Donor database
    • Donor management
    • Drag-and-drop interface
    • Duplicate detection
    • Electronic payments
    • Email marketing
    • Follow-up scheduling
    • Fundraising management
    • History tracking
    • In-kind donations
    • Member database
    • Membership management
    • Mobile giving
    • Payment processing
    • Permission management
    • Personalized profiles
    • Pledge Management
    • Prioritzing
    • Project management
    • Prospect management
    • Receipts / statements
    • Recurring billing
    • Recurring donations
    • Reporting
    • Search functionality
    • Supporter records management
    • Task commenting
    • Task management
    • Team tracking
    • Transaction history
    • User access controls

    Q. Who are the typical users of Keela?

    Keela has the following typical customers:

    Non Profit

    Q. What languages does Keela support?

    Keela supports the following languages:

    English

    Q. What type of pricing plans does Keela offer?

    Keela has the following pricing plans:

    Subscription

    Q. Does Keela support mobile devices?

    We do not have any information about what devices Keela supports

    Q. What other apps does Keela integrate with?

    Keela integrates with the following applications:

    Eventbrite, Gmail, Mailchimp, PayPal, QuickBooks Online, Stripe

    Q. What level of support does Keela offer?

    Keela offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials