Keela
About Keela
Keela is a cloud-based fundraising CRM designed to help nonprofit organizations manage donors and contacts, receive donations online, and foster deep donor relationships. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.
Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.
Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.
Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.
Key benefits of Keela
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A CRM that better fit our needs.
Reviewed on 2020/08/27
Keela and their team has been exceptional in their customer service and getting back with answers...
Keela and their team has been exceptional in their customer service and getting back with answers to my questions.
Pros
Keela's features were designed with non-profits in mind (versus business-based designs from competitors) that allow for easier organization of newsletter campaigns, volunteers, and interactions with contacts.
Cons
Keela 1.0 is rough around the edges in some aspects. For example, the e-blast editor is difficult to navigate on a laptop or smaller desktop screen as some text boxes or drop down menus get squished or pushed off screen, and pressing one wrong button could lead you to lose your work.
Response from Keela
Thank you so much for your review, Mackenzie! We hope that Keela 2.0 has been a more user-friendly experience for you! Your team has provided great insight to our Support Team on additional features you are looking for in the system. This goes a long way in supporting our team in building an even more user-friendly platform! We appreciate your time and look forward to continuing to work with the team!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Nonprofit CRM Easy to Use!
Reviewed on 2024/11/13
Its been great but need more customizable templates to use!
Its been great but need more customizable templates to use!
Pros
Makes email marketing easier, donor and donation tracking
Cons
No flexibility in email template customization -- can't export external templates
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Keela Failure to keep their word
Reviewed on 2023/03/13
I would never do business with them again for the above reason, I think COVID was just an excuses...
I would never do business with them again for the above reason, I think COVID was just an excuses for their poor behavior.
Pros
The implementation was easy and I thought they cared about us as a customer.
Cons
In the middle of COVID while trying to survive as a non-profit, with no donation coming in and having no Summer Camp program running, we decided that we could not keep any non essence programs running as we needed to try survive and remain open. As our records would indicate we had not used Keela for over 2 years (COVID), so we email them and terminated our relationship (renewal) as it was about to renew. Keela would not return the money to us, so we contacted the CC company and disputed the charged. Keela told us that if we withdrew the dispute that they would refund our money. So we withdrew the dispute, but Keela NEVER return our money. This is not the type of relationship we wish to have with any of our vendors.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Useful Product
Reviewed on 2023/10/30
Pros
Keela database and donor management is the most useful tool for our business model. It keeps track of donors and others interested in our cause and allows us to organize them effieciently.
Cons
One of the main issues when working with the database is the inability to sort in a way you would like. For example, moving transactions from one list to another while entering transactions from a certain date. Once finished, you are always brought back to the home page of where you were and not where you were in the list. It would also be more beneficial to have a smaller contact preview, currently the contact "preview" is basically opening the whole contact and less of a preview.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Game changer for our non profit
Reviewed on 2023/10/30
We now have way better data management. We had a really clunky membership program before Keela, and...
We now have way better data management. We had a really clunky membership program before Keela, and now people can easily become members and set up an auto-renewal for their membership, which is a game changer for us. We are finding over 70% of members are opting for auto renewal, which is saving us a stack of time sending follow up emails that are being lost.
Pros
We are a small non profit and we were managing all our relationships and donors on spreadsheets. We knew we needed to take the leap to a CRM, but we were hesitant to invest the money. Over 6 months we trialled all the main non profit CRMs, and Keela came out head and shoulders above the rest. Although it is an additional expense, we easily earn that back in increased donations and recurring donations set up through Keela. There are many features of Keela we don't use, but if you had a sophisticated fundraising team they would be great.
Cons
Some features are not as customizable as I would like, for example, you can't have a pay what you want/custom membership amount, which was a core component of our membership program.
Keela FAQs
Below are some frequently asked questions for Keela.Q. What type of pricing plans does Keela offer?
Keela offers the following pricing plans:
- Starting from: US$125.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is based on the number of contacts you will have in the system. Prices start at $125/month (paid monthly) or $99/month (paid annually).
Q. Who are the typical users of Keela?
Keela has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Keela support?
Keela supports the following languages:
English
Q. Does Keela support mobile devices?
Keela supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Keela integrate with?
Keela integrates with the following applications:
BitPay, Eventbrite, Gmail, Mailchimp, PayPal, QuickBooks Online, Stripe, Xero, Zapier
Q. What level of support does Keela offer?
Keela offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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