Keela

Keela

Nonprofit management software

4.2/5 (147 reviews)

Keela Overview

Keela is a cloud-based nonprofit management software designed to help small nonprofit organizations manage donors and contacts, receive donations online, send email marketing and manage projects. All through a centralized dashboard, inbox and CRM system. As a cloud-based solution, Keela gives users the flexibility to manage donors and donations anywhere, anytime, from any internet-enabled device.

Keela provides users with an intuitive platform from which to manage volunteers, emails, and remote teams, as well as newsletters, files and donation receipts. The centralized dashboard and inbox give users an instant snapshot of their responsibilities, including tasks, follow-ups, and team discussions. Search functionality and assignment management tools allow users to locate inbox messages and manage follow-up tasks.

Keela’s CRM system allows users to manage their contacts and track all of their conversations and donations, as well as other updates. The CRM records important information such as the date of the last contact, the amount of the last donation, and the total amount donated, to help users track donation activity. Search, filter and sort tools allow users to organize their contacts.

Keela’s donation management features enable users to collect donations and issue receipts and thank you notes automatically, while the campaign management tools help users design, send and monitor engaging marketing emails to their supporters. Built-in project management tools also allow users to track team responsibilities and deadlines.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

Keela Reviews

Overall rating
4.2/5
88% positive reviews
51
Excellent
79
Very good
14
Average
2
Poor
1
Terrible
Verified Reviewer

Great starter tool, needs more features for more mature orgs

Used Daily for 6-12 months
Reviewed on 2019/05/17
Review Source: Capterra

This is my second non-profit where I've chosen to install Keela. The first installation worked super well for managing donations and volunteers.
The second installation is for a more mature non-profit, and requires managing donations, memberships year over year, and putting financial entries into quickbooks. This isn't working quite as well because we need more sophisticated features than Keela provides.
I appreciate the support team a lot. They respond quickly and try to find workarounds for us. My feeling is we are probably pushing Keela over its current functionality because we have sophisticated needs, and will have to wait for features to be developed to keep using this tool. I don't want to migrate to yet another tool, having done so much integration work with Keela, and only being 6 months into having converted to Keela from a desktop version of Membertize.
My first installation also provided a lot more data migration support, and the second one, I was on my own.
Overall, it's a friendlier tool than most on the market. Sometimes it can be hard to figure out how to perform a certain function, as not all menus are totally intuitive, or you have to press a special button on the left, etc.
For a start-up org or non-profit just needing to track donations and volunteers, Keela is ideal and far less on the cost than more mature systems.

Pros

Easy to use, start-up ease, good import process, easy export. It worked really well for me in one non-profit where I needed simple email blasts, to track donations, volunteers, etc. It has a nice automatic email form for donations and memberships. You can search your contacts easily by name or email, and tag groups easily. Tags are easy to organize. The old dashboard did a great job managing campaigns and tracking donations against the goal. For small orgs, this is a good basic starter tool for managing your contacts and interactions.

Cons

It's missing some things a more mature org needs. We're a neighborhood organization that relies on memberships. There's no renewal process in Keela at this time. You can't search by street name or address fields, so broadcasting to a group on a street is impossible. Sometimes we feel Keela gets 'tired' and can't find a contact we know is in there. So we refresh the browser, and lo and behold, there it is. The integration to mailchimp is weak, and unfortunately, Keela's email blast tool isn't as robust as Mailchimp, so we're forced to stay on Mailchimp. We've had problems with the quickbooks integration not putting funds into the right account.
The other problem is reporting. We find the tools not as robust as we'd like for reporting total membership sales data. We've also had to cancel a class of membership and redo it, and that jacked all our reporting for people who'd already taken out memberships under the 'wrong' class.
For a larger org with heavier membership management needs, this tool, wasn't as robust as we hoped.

Response from Networks for Change

Hi there. Thank you for providing such detailed feedback. This is absolutely outstanding and we are very grateful to you for taking the time. I've crossed referenced some of the missing features you mentioned (such as address filtering and membership reporting) and I can see that they are logged in our Ideas Portal and our Product Team are working hard to introduce them. Thank you for sharing this with us - it's instrumental in our quest for constant improvement! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Gina C.

I love Keela! is very organized, efficient and user friendly. I wouldn't use any other program

Used Daily for 6-12 months
Reviewed on 2018/01/15
Review Source: Capterra

Saving Time, organizing how we manage our volunteers

(I would suggest at Social Services to your industry category as it isn't there and thats what we do.)

Pros

Visually appealing: good use of colour to organize categories and make it easy to find, images that help identify what category has what information. I had A.D.D and so many websites or programs are so text heavy and overwhelming and everything is shouting at you at the page to notice it. This program is superior in its use and look.

User Friendly: I got the hang of the program easily. It is very detailed and easy to use. I like the fact I can email a volunteer and all the staff can see the email thread between us both. That is very convenient. My favorite is the interactions page. As I can see if there is a LOA posted, or if the volunteer only wants to volunteer in one program and not another. I am able to find out what is going on with the volunteer without reaching out to each one or calling a staff member as we all post our interactions in there. It saves me a lot of time and any program that can offer that is aces in my book

Cons

I wish Keela could create a software program for inbound and outbound calls. The program currently being used is "iCarol" which is a great program, however it would be great to have another software option. Once upon a time Bell was the only company to monopolize the phone industry...now there are several ...

Removing a volunteer: It is frustrating categorizing volunteer as "inactive" as they still show up with all the active volunteers, which clogs up the page. If you had a separate page as inactive (so they wouldn't show up with the active volunteers) that would make a MASSIVE difference. As volunteers honor their commitment and leave .. so we have A LOT of inactive volunteers with the active volunteer

Response from Networks for Change

Thanks for your feedback! We're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Melissa T.

Keela Review

Used Daily for 6-12 months
Reviewed on 2018/08/04
Review Source: Capterra

We are now able to track all of our sponsors and communicate more effectively with them. When we have fundraisers, we can create e-blasts and link them to our website. Support in is up! I am so happy.

Pros

This software is so user friendly. When I began using this software, I had extremely limited knowledge of computer use and I was still able to figure it out quite easily. The software is able to accommodate all of our needs and do what we need it to do to help our animal shelter and fundraisers run smoothly and with accurate data. It is easy to track everything we need. I am so impressed. And for the price... I can't imagine using anything else. There is no need to spend a lot of money on some of these other programs when Keela and do ALL you need!

Cons

So far, the only thing that I don't like is that I cannot print off an e-blast that I design to post in various vet offices and at the shelter. I have to create a separate brochure for anything besides e-blasts. Maybe this is possible and I just don't know how to do it. But to me, this is the only draw-back.

Response from Networks for Change

Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at [email protected]
Screen reader support enabled.


Hi Melissa, thanks for your feedback! Posting an E-blast at vet offices and shelters sounds like a great idea. You can definitely save a PDF of an E-blast for printing. You can find instructions for how to do this here (https://keela.zendesk.com/hc/en-us/articles/360000961432-Saving-an-E-blast-as-a-PDF) - and don't hesitate to reach out to our Customer Success team if you need assistance with anything. You can reach them at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bryant W.

Keela

Used Daily for 6-12 months
Reviewed on 2018/07/30
Review Source: Capterra

About the only benefit I have seen so far is that it is an online portal that is easy to put in information and to download contact lists. All of the other functionality that is available is there--we just don't know how to use it. We are still not even accepting payments via PayPal, even though we synched the accounts. Our marketing director needs some hands-on assistance with merging the forms to our website.

Pros

The set up was not as complicated as I thought it would be, and the navigation is well laid out and easy to follow.

Cons

I don't think we received enough human training with on-boarding, and it would have been nice to have more one access to a human as the "prompted" help answers are often inaccurate and not helpful. Our sales agent was fantastic and very knowledgeable, but once we purchased I felt as we were kind of left to our own devices. Now I am not even sure that we set it up the best way.
1. We hae to enter memberships as donations and as memberships
2. The "tags" remain even if a membership expires.
3. We still aren't sure that when we are pulling reports that the information is being put in correctly to access what we need as as information.
4. We were not aware that in order to sync membership payments automatically, we have to use Skype.
5. We should be much much further along in using the different amenities of the site, but so far we are just kind of stuck. We need assistance.

Response from Networks for Change

Hi Bryant, thanks for bringing these issues to our attention. I'm sorry to hear that you have a challenging experience with Keela so far. Our Head of Customer Experience will be reaching out to you shortly to schedule a call to discuss your concerns, and offer assistance and additional training for your team so that you can feel confident to keep growing with Keela in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Angela R.

Great experience and meets many of our needs, but there's still room for improvement.

Used Weekly for 6-12 months
Reviewed on 2018/01/15
Review Source: Capterra

Pros

The contacts database is great - it's easy to use, searchable, updates donations automatically, allows the team to stay up to date on who is assigned to the individual and events involving the individual. We used DonorPro at my previous place of employment, and it was more expensive and more complicated to use than Keela. Keela offers great value for it's database. Would love to connect to people's linkedin profiles and have pics, etc.

Customer support is excellent. I get answers to my questions quickly, and they are always happy to help.

Cons

Some functionality is still missing - when adding tags to new contacts, you need the option to check a bunch at once (almost everyone has more than one tag) as opposed to having to select each one individually.

We haven't used the campaigns option much as we are familiar with and like the options of MailChimp. It's great that we can import data from MailChimp; however, we make all of our templates and mailings on MailChimp because it has so much more to offer in design and customization than Keela's campaigns, which we find to be very basic.

There's also many features that I wish Keela had so that it could be a "one stop shop" for our needs. For example, a calendar that has deadlines and events on it for all to see that also connects with other parts of Keela so if there's an event on the calendar, this then becomes an automatic option for an "interaction" with those who attended; better syncing with Google Docs so that we can open and edit the docs in Keela versus having to download them or go to another webpage; ability to do/plan social media; and a Keela mobile app to access things on the go.

Response from Networks for Change

We're excited to let you know that our mobile app is coming soon! The best way to be notified of new feature is to subscribe to our blog for updates.
Re: your other ideas for new features, we're always happy to receive suggestions on how to improve Keela.
Please get in touch with us so we can hear more about what you have in mind: http://bit.ly/2H0UvvM

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Keela Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Grassroots: $49/month for 10 team members
Developing: $74/month for 25 team members
Impact: $129/month for 50 team members
Sustained: $239/month for 75 team members

Keela Features

  • Access Control
  • Activity Dashboard
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Electronic Payments
  • Reporting & Statistics

  • API
  • Attendance Management
  • Automatic Notifications
  • Communication Management
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Email Integration
  • Event Management
  • Registration Management
  • Reminders
  • Third Party Integration

Additional information for Keela

Key features of Keela

  • Accounting integration
  • Action management
  • Ad hoc reporting
  • Assignment management
  • Assignment tracking
  • Automated thank you notes
  • Built-in database
  • CRM
  • Campaign analysis
  • Campaign segmentation
  • Centralized dashboard
  • Committee management
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer segmentation
  • Customizable fields
  • Data visualization
  • Donation tracking
  • Donor database
  • Donor management
  • Drag-and-drop interface
  • Duplicate detection
  • Electronic payments
  • Email marketing
  • Follow-up scheduling
  • Fundraising management
  • History tracking
  • In-kind donations
  • Member database
  • Membership management
  • Mobile giving
  • Payment processing
  • Permission management
  • Personalized profiles
  • Pledge Management
  • Prioritzing
  • Project management
  • Prospect management
  • Receipts / statements
  • Recurring billing
  • Recurring donations
  • Reporting
  • Search functionality
  • Supporter records management
  • Task commenting
  • Task management
  • Team tracking
  • Transaction history
  • User access controls

Benefits

  • Users can manage their list of donors, projects, and contacts, as well as perform any email marketing all from the same platform.

  • The centralized dashboard and inbox give users an instant snapshot of their responsibilities, allowing them to stay on top of their various tasks, follow-ups, and messages.

  • Keela’s CRM system allows users to manage their contacts, and track their relationships and latest donation activity.

  • Users can collect donations securely as well as issue receipts and thank you notes to donors automatically.

  • Campaign management tools help users design and send marketing material to supporters, as well as monitor campaign engagement.

  • Keela FAQs

    Below are some frequently asked questions for Keela.

    Q. What type of pricing plans does Keela offer?

    Keela offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Subscription

    Free Trial: Available

    Grassroots: $49/month for 10 team members
    Developing: $74/month for 25 team members
    Impact: $129/month for 50 team members
    Sustained: $239/month for 75 team members

    Q. What are the main features of Keela?

    Keela offers the following features:

    • Accounting integration
    • Action management
    • Ad hoc reporting
    • Assignment management
    • Assignment tracking
    • Automated thank you notes
    • Built-in database
    • CRM
    • Campaign analysis
    • Campaign segmentation
    • Centralized dashboard
    • Committee management
    • Credit card processing
    • Custom fields
    • Customer database
    • Customer segmentation
    • Customizable fields
    • Data visualization
    • Donation tracking
    • Donor database
    • Donor management
    • Drag-and-drop interface
    • Duplicate detection
    • Electronic payments
    • Email marketing
    • Follow-up scheduling
    • Fundraising management
    • History tracking
    • In-kind donations
    • Member database
    • Membership management
    • Mobile giving
    • Payment processing
    • Permission management
    • Personalized profiles
    • Pledge Management
    • Prioritzing
    • Project management
    • Prospect management
    • Receipts / statements
    • Recurring billing
    • Recurring donations
    • Reporting
    • Search functionality
    • Supporter records management
    • Task commenting
    • Task management
    • Team tracking
    • Transaction history
    • User access controls

    Q. Who are the typical users of Keela?

    Keela has the following typical customers:

    Non Profit

    Q. What languages does Keela support?

    Keela supports the following languages:

    English

    Q. What type of pricing plans does Keela offer?

    Keela has the following pricing plans:

    Subscription

    Q. Does Keela support mobile devices?

    We do not have any information about what devices Keela supports

    Q. What other apps does Keela integrate with?

    Keela integrates with the following applications:

    Eventbrite, Gmail, Mailchimp, PayPal, QuickBooks Online, Stripe

    Q. What level of support does Keela offer?

    Keela offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials