About Guesty
Guesty is a global, all-in-one property management software for professional short-term and vacation rental companies with properties across multiple booking sites. Guesty’s property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.
With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.
The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.
The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in a single thread. The Inbox also showcases reservation information relevant to each guest, for quick reference.
With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.
Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.
The property management mobile App allows managers to use Guesty's tools on-the-go and connect with staff through Task Management features, which they can use to assign and distribute tasks as well as monitor progress.
Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.
Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.
The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.
Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.
Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collection of third-party resources that make short-term property management easier.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Guesty
Key benefits of Guesty
- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools
- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information
- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.
- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.
- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Guesty
Images
Features
Total features of Guesty: 71
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We're very happy with Guesty.
Reviewed on 2019/12/13
Pros
We're very happy with Guesty. This PMS is very reliable for all tasks related to our holiday home rental. The connection to the different channels works smoothly. The personal support by our accountmanager [SENSITIVE CONTENT HIDDEN] is excellent.
Many thanks for everything and warm greetings
Daniel da Silva
[SENSITIVE CONTENT HIDDEN]
Cons
Some channels don't work 100%, but we will figure it out.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lack of Customer Service on Major Issues
Reviewed on 2021/04/19
I am currently looking for a different company and would never recommend them to any property...
I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.
Pros
I liked the automation services until they stop working.
Cons
You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.
Alternatives Considered
HostawayReasons for Choosing Guesty
More automation capabilities.Switched From
ResNexusReasons for Switching to Guesty
The mobile app at the time which turned out to be not as described. On the Guesty Mobile app you cannot add a reservation or make changes to a reservation which proved to be difficult and one of the main issues I went with their program. Lots of unkept promises from Guesty.Response from Guesty
Hi Shanyn,
Thank you for reaching out and expressing your concerns. We are devastated to hear about this.
We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns.
Kindest Regards,
The Gusty Customer Success Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointing experience with Guesty's customer service and online payment system
Reviewed on 2023/02/06
I was drawn to Guesty's software because of its attractive user interface and user experience, but...
I was drawn to Guesty's software because of its attractive user interface and user experience, but the onboarding process was extremely difficult and customer service was lacking. Despite reaching out for assistance, I often had to wait more than 15 hours for a response. The sales representative promised one thing, but the charges ended up being much more expensive compared to other similar services such as Hostaway. I found the overall process of getting into the app to be frustrating and the cost to be significantly higher than I expected. I would not recommend this service due to the poor customer service and high cost.
Pros
The user interface (UI) and user experience (UX) of the software were appealing.
Cons
The onboarding process was difficult and customer service was lacking, with response times typically taking more than 15 hours.The sales representative promised one thing but the charges were much more expensive compared to other similar services such as Hostaway.The overall process of getting into the app was frustrating and the cost was significantly higher than expected.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, great team
Reviewed on 2022/12/16
Overall, very happy. Our rep, Sarah S has really improved our opinion as she has been quick to jump...
Overall, very happy. Our rep, Sarah S has really improved our opinion as she has been quick to jump in and help where needed and that has made us feel like we always have someone to reply on if anything goes wrong or extra support is needed. Most of our experiences with the various levels of tier support or positive as well. Occasionally we feel like we're repeating ourselves but that seems to just be the nature of support everywhere these days.
Pros
The fact that it makes everything so much easier to manage. Being able to automate has saved us so much time and effort.
Cons
I would like to see a little better syncing between Guesty and some of the channels. When the channels roll out new features, those are not always something made available on Guesty. An example of this would be noting the addition of pets and built in pet fees that match with the channel.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Guesty handles most all of our organizational needs
Reviewed on 2021/03/02
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on...
Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.
Pros
We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.
Cons
I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.
Reasons for Switching to Guesty
It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.Guesty FAQs
Below are some frequently asked questions for Guesty.Q. What type of pricing plans does Guesty offer?
Guesty offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Q. Who are the typical users of Guesty?
Guesty has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Guesty support?
Guesty supports the following languages:
Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish
Q. Does Guesty support mobile devices?
Guesty supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty integrate with?
Guesty integrates with the following applications:
Beyond, PriceLabs, Properly, Rentals United, Stripe
Q. What level of support does Guesty offer?
Guesty offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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