Guesty

4.4 (275)
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Guesty, where every host thrives.

About Guesty

Guesty is a globally renowned, all-in-one property management software designed specifically for professional short-term and vacation rental companies operating across multiple booking sites. This platform redefines property management by centralizing activities and automating repetitive, time-consuming operations, enabling users to scale their businesses efficiently.
At its core, Guesty's property management software (PMS) offers a comprehensive suite of features that cater to every aspect of property management. The Channel Manager is a standout tool, allowing users to manage various booking channels like Airbnb, HomeAway, Booking.com, VRBO, and Expedia from one central location. This integration simplifies management and increases efficiency significantly.
The Multi-Calendar feature is a game-changer for property managers. It displays all reservations, regardless of the booking source, on a single, easy-to-navigate dashboard. This unified view enables managers to control pricing and availability across all listings seamlessly, ensuring maximum occupancy and revenue.
Guesty's Unified Inbox revolutionizes communication with guests. It consolidates all messages, whether via email, SMS, or Airbnb, into a single thread. This feature not only streamlines communication but also provides reservation information relevant to each guest for quick reference.
Automation Tools in Guesty are designed to save time and enhance guest experiences. These tools automate routine guest communications, respond to booking inquiries, notify guests about payment collection, generate reviews, and much more.
Reporting and Analytics Tools are another vital component of Guesty’s offering. They enable property managers to track commissions, build revenue reports, and view other crucial data. Users can create, save, and share customized reports to analyze and monitor their business success.
The Mobile Management App extends the power of Guesty to mobile devices, allowing managers to utilize its tools on-the-go. The app includes Task Management features, enabling staff coordination and progress monitoring, vital for efficient operations.
Guesty also facilitates the promotion of listings through a Branded Booking Website, which synchronizes with all listings from the user's account. This feature enhances the visibility and reach of properties.
Payment Processing in Guesty is secure and user-friendly. The platform supports the receipt and collection of payments and allows for the scheduling of auto-payments. Additionally, it enables users to automatically log transactions, send invoices, and view balances.
The Owners Portal is a unique feature where users can share and visualize data with homeowners. This portal also allows homeowners to reserve time in their properties, adding an extra layer of convenience.
Lastly, Guesty's 24/7 Guest Communication Services ensure that guest inquiries and support needs are always addressed promptly by a team of customer service experts, available round the clock.
With direct integrations with major OTAs like Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United, and a vast array of third-party resources, Guesty stands as a comprehensive solution for managing short-term property rentals effectively and effortlessly.


Key benefits of Guesty

- Reduce time spent on routine tasks by 50% with Guesty's advanced automation tools.
- Centralize operations and enhance team collaboration with all activities and information accessible in one platform.
- Expand market reach and increase bookings by seamlessly exporting listings to numerous major OTAs.
- Create your own branded website with Guesty, driving direct bookings and significantly cutting OTA fees.


Images

Guesty Software - Channel Manager
Guesty Software - Mutli-Calendar
Guesty Software - Unified Inbox
Guesty Software - Analytics Tools
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools
Guesty Software - Reporting Tools
Guesty Software - Multi-Unit Management
Guesty Software - OpenAPI
Guesty Software - Direct Reservations
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Guesty video
Guesty Software - Channel Manager
Guesty Software - Mutli-Calendar
Guesty Software - Unified Inbox
Guesty Software - Analytics Tools
Guesty Software - GuestyPay Solutions
Guesty Software - Accounting Tools
Guesty Software - Reporting Tools
Guesty Software - Multi-Unit Management
Guesty Software - OpenAPI
Guesty Software - Direct Reservations

Not sure about Guesty? Compare with a popular alternative

Starting Price

US$23.00
month
€0.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

134
93

Integrations

5
16

Ease of Use

4.3 (275)
4.5 (181)

Value for Money

4.1 (275)
4.5 (181)

Customer Service

4.2 (275)
4.5 (181)
Green rating bars show the winning product based on the average rating and number of reviews.

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Escapia

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Tokeet

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Reviews

Overall rating

4.4 /5
(275)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.2/5

Already have Guesty?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 275
Thomas R
Thomas R
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great PMS software

Reviewed on 2020/10/22

Guesty is a great tool to manage your properties and all related tasks and administration that...

Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible.

In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication.

Pros

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier.

I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

Cons

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

Alternatives Considered

Hostaway
Chris
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best all-in-one management software

Reviewed on 2021/12/29

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple...

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

Pros

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

Cons

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Reasons for Choosing Guesty

More functionality and automation capabilities.

Switched From

Hospitable.com

Reasons for Switching to Guesty

Better user reviews and referrals from others in the industry.
Morgan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don’t Use Guesty

Reviewed on 2024/05/07

I think has been one of the most disappointing customer service experiences I’ve ever had....

I think has been one of the most disappointing customer service experiences I’ve ever had. Unfortunately I will never consider using this platform again.

Pros

Initially, it was very easy to set up and integrate with my Airbnb listings.

Cons

The free trial ended, and my Airbnb listings were still linked to Guesty. This was interfering with my booking settings and causing havoc with our booking calendar. When I logged in there were limited settings due to the free trial ending, and it would not let me unlink Guesty from my Airbnb account. I contacted customer service. They were unable to unlink the accounts on their end, but assured me that if I reactivated my account by paying for a subscription, I would be refunded. Upon completion I reached out again and now they have informed me that I will not be refunded.

Alternatives Considered

Hostaway

Reasons for Switching to Guesty

I won’t be choosing guesty over other alternative products.

Response from Guesty

Hi Morgan,

We're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly.

Thanks,
The Guesty Team

Jen
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Robust for medium to large companies

Reviewed on 2024/03/14

My experience with Guesty has been really good, the customer support usually gets back to us within...

My experience with Guesty has been really good, the customer support usually gets back to us within 24 hours and it's a real person (via email), it checks all the boxes for features we use and it gets the job done.

Pros

It's robust, has a lot of features that a lot of the other guys don't have yet, like inbox assignment, ability to see listing info from the app, and you're able to click into the guest profile.

Cons

There were a lot of hiccups when we first started with Guesty but it's grown into a great machine, however there is a cost for that. So you'll definitely pay more than the other guys, it just depends on what features you need. I don't really like it when they roll out new features that take away other features I liked.

Response from Guesty

Thank you Jen, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.

Best,
The Guesty Team

Nathan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Guesty handles most all of our organizational needs

Reviewed on 2021/03/02

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on...

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.

Pros

We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Cons

I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Alternatives Considered

Cloudbeds and Little Hotelier

Reasons for Switching to Guesty

It was overall a better product with more options that actually mattered. The price was a bit higher, but the value and performance is exceptional.
Showing 5 reviews of 275 Read all reviews

Guesty FAQs

Below are some frequently asked questions for Guesty.

Guesty offers the following pricing plans:

  • Starting from: US$23.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.

Guesty has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Guesty supports the following languages:

Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish

Guesty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Guesty integrates with the following applications:

Beyond, PriceLabs, Properly, Rentals United, Stripe

Guesty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Guesty.