About Guesty

Guesty is a global, all-in-one vacation rental platform for professional short-term and vacation rental companies with properties across multiple booking sites. Their property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.

With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.

The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.

The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in single thread. The Inbox also includes showcases reservation information relevant to each guest, for quick reference.

With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.

Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.

The Mobile Management App App allows managers to use Guesty's tools on-the-go and connect with staff through a Task Management features, which they can use to assign tasks, monitor their progress, and provide staff with access to their tasks on the go.

Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.

Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.

The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.

Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.

Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collections of third-party resources that make short-term property management easier.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Guesty

- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools

- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information

- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.

- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.

- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.

Devices

Business size

S M L

Markets

Australia, Canada, Cyprus, Spain, United Kingdom, Greece, Ireland, Israel, Iceland, Netherlands, Norway, New Zealand, Singapore, United States

Supported Languages

Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Guesty Software - One place for professional property management companies to organize and manage all listings, communicate with clients and more.
Guesty Software - See all the reservations that are currently staying on the property
Guesty Software - View confirmed reservations and future check-ins
Guesty Software - Reservations are sectioned by the checkout date, enabling users to know how many guests are checking out on each day
Guesty Software - The reservation information screen shows the reservation summary, reservation finances, and reservation conversation
Guesty Software - The inbox shows all conversations with guests
Guesty Software - Reply to guests through all channels including Airbnb, email, SMS, or right an internal note
View 8 more
Guesty video
Guesty Software - One place for professional property management companies to organize and manage all listings, communicate with clients and more.
Guesty Software - See all the reservations that are currently staying on the property
Guesty Software - View confirmed reservations and future check-ins
Guesty Software - Reservations are sectioned by the checkout date, enabling users to know how many guests are checking out on each day
Guesty Software - The reservation information screen shows the reservation summary, reservation finances, and reservation conversation
Guesty Software - The inbox shows all conversations with guests
Guesty Software - Reply to guests through all channels including Airbnb, email, SMS, or right an internal note

Features

Total features of Guesty: 65

  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Availability Indicator
  • Availability Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Communication Management
  • Contact Management
  • Content Management
  • Customizable Reports
  • Data Synchronization
  • Document Management
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Employee Management
  • Extended Stay
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Lead Management
  • Maintenance Management
  • Marketing Automation
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Property
  • Online Booking
  • Order Management
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Point of Sale (POS)
  • Portfolio Management
  • Promotions Management
  • Rate Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • SMS Messaging
  • Task Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Vendor Management
  • Website Integration
  • Work Order Management

Alternatives

Hostaway

4,7
#1 Alternative to Guesty
Hostaway is known as the market leader in marketing, sales, management, reporting, and communication for vacation...

Streamline

4,6
#2 Alternative to Guesty
Streamline is a smart & powerful vacation rental & property management software built to maximize conversions,...

MyVR

4,9
#3 Alternative to Guesty
MyVR's all-in-one property management software & channel manager provides the tools and flexibility you need to scale...

Lodgify

4,4
#4 Alternative to Guesty
Lodgify is the easiest way to build your own vacation rental website, accept online credit card payments and manage all...

Reviews

Overall rating

4,5 /5
(177)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,3/5

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Showing 5 reviews of 177
Peter F.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and powerfull features

Reviewed on 2019/07/22

We've reduced our management and time spent handling bookings and manual payments. Previously we...

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website.
Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Chris P.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best all-in-one management software

Reviewed on 2021/12/29

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple...

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

Pros

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

Cons

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Alternatives Considered

Hostfully Property Management Platform

Reasons for Choosing Guesty

More functionality and automation capabilities.

Switched From

Hospitable.com

Reasons for Switching to Guesty

Better user reviews and referrals from others in the industry.
Stephen V.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Guesty Experience

Reviewed on 2022/05/10

Again, it was very helpful in my transformation, but once I understood the concept of PMS's, OTA's,...

Again, it was very helpful in my transformation, but once I understood the concept of PMS's, OTA's, Online Card Processors, and Channel Managers, I saw better options available and do not regret moving on.

Pros

It served it's purpose. Overall, it helped operate my vacation rental business and transform us from a referral rental business to incorporating OTA's into our business and managing channel management online.

Cons

The cost. It got overwhelming and seemed to be swallowing up a lot of profits. Customer service was slow as well. If I needed an issue resolved, it was always addressed in the next day or two. A business like ours needs answers for our guests immediately.

Mikey S.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Guesty are terrible

Reviewed on 2022/05/12

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss...

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Pros

Calender is good other that that not much else.

Cons

No customer service on support better products on there for less money.

Alternatives Considered

Kigo

Reasons for Choosing Guesty

More support is available.

Switched From

Hostaway

Reasons for Switching to Guesty

automation option available at the time.
Caroline S.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It could be way better

Reviewed on 2022/04/23

Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a...

Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Pros

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Cons

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Alternatives Considered

Rentals United, Cloudbeds and MyVR

Reasons for Choosing Guesty

Because Guesty offered more safety managing the huge volume of data that Cloudbeds were not supporting anymore, and a best views of properties and reports.

Switched From

Cloudbeds

Reasons for Switching to Guesty

The opportunity of joining construction that was not opened by the others.
Showing 5 reviews of 177 Read all reviews

Guesty FAQs

Below are some frequently asked questions for Guesty.

Guesty offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.

Guesty has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Guesty supports the following languages:

Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish

Guesty supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Guesty integrates with the following applications:

Beyond, PriceLabs, Properly, Rentals United, Stripe

Guesty offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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