CommunityPass

Complete Recreation Management Software

4,6 /5 (33 reviews) Write a Review!

CommunityPass Overview

What is CommunityPass?

CommunityPass is a complete cloud-based management solution serving recreation departments, park districts, sports leagues, pools, schools, before and after care programs, and parent teacher organizations. Our state-of-the-art software allows users to manage registrations, payments, memberships, facilities, and more. CommunityPass enables its customers to utilize a single, integrated platform to manage their business with features including online registration, payment processing, catalog creation, facility management and scheduling, robust reporting, email and text messaging, POS (point of sale), league management, digital check-in/check-out, instructor management, and so much more.

Businesses within the recreation and school industries use CommunityPass to streamline their operations, maximize revenue and build community. CommunityPass improves the customer experience by offering an intuitive public site with an online catalog, easy online registration and payment, online forms and facility rental requests. CommunityPass enables businesses to easily and efficiently build and maintain an online catalog of programs, classes, and events, which can be accessed by the public on a customizable registration site, and changes to class information, rules, or eligibility can be reflected on the online catalog in real time. Scheduling tools allow users to plan classes and events and assign facilities, which display this information online to facilitate registrations.

CommunityPass Overview

Pricing

Starting from
US$3 450,00/year

Pricing options

Free Trial
Subscription
Value for money

Essentials: $3,450/year
Membership: $4,750/year
Recreation: $5,950/year
Contact Capturepoint for school and enterprise pricing


CommunityPass Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

CommunityPass recreation management software
CommunityPass video CommunityPass screenshot: CommunityPass recreation management software

CommunityPass Reviews

CommunityPass Reviews

Overall rating
4,6
/
5
Excellent
21

Very good
11

Average
1

Poor
0

Terrible
0

Value for Money
4,5
Features
4,2
Ease of Use
4,5
Customer Support
4,8
97% recommended this app
Verified Reviewer

New CP Users

Online registration


Shelley G.

Community Pass has been great. It has been very user friendly for both the staff and our...

Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day.


Megan R.

It has helped in many ways but it needs to be a little more user friendly as to the capablities


Maura R.

Community Pass was a lifesaver

We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.


Jill D.

From Good to Great!

We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app!


Verified Reviewer
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

New CP Users

Used Daily for 6-12 months
Reviewed on 2018/09/19
Review Source: Capterra

Online registration

Pros

I like that we can register individuals for programs as well as them going into their own account to register themselves. I like the face of the homepage and the ease of navigating through the site.

Cons

It's a lengthy learning process - as I think I have something understood there is then something else that I didn't do correctly or seem to need to find a new way of doing it. Some things are difficult to find, but the Help section gives detailed directions.

Response from Capturepoint

Thank you for your review. We are happy to hear you are enjoying CommunityPass' modern interface and streamlined navigation. If you ever have any questions, please don't hesitate to contact our Customer Support Team. In addition to the online help and training resources, we also offer free monthly webinar training. We are confident you will master the software in no time!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Shelley G.

Community Pass has been great. It has been very user friendly for both the staff and our customers.

Used Daily for 1-5 months
Reviewed on 2018/05/24
Review Source: Capterra

Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day.

Pros

Community Pass has been great for us, and has been very easy both to implement at start up, and to use on a regular basis. Our previous system was difficult for our customers to use so about 70% of our registrations were done over the phone with our staff having to do the registration. We just opened our summer registrations, and we had very few phone registrations. The customers were able to go in to register for their program easily. If I had an issue, the staff responded quickly to my call or email. The staff were able to implement this system very quickly for us so we could be ready for opening a new facility. We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20. We are very happy with Community Pass.

Cons

It is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register. That is always going to be the most difficult part when changing from one system to another though.

Response from Capturepoint

Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Megan R.

It has helped in many ways but it needs to be a little more user friendly as to the capablities

Used Weekly for 2+ years
Reviewed on 2018/02/26
Review Source: Capterra

Pros

Customer service is the best. Allows easy enrollment into our after school program. I also like the messaging but text can improve/

Cons

It doesn't always let you cut and paste. Some of the character limits are not long enough. It is very difficult to preview your work.

Response from Capturepoint

Thank you for your review Megan! I will pass along your kind feedback to our customer service team. If you have any questions, please don't hesitate to reach out to them! In the meantime, here's a tip: try pasting your content into Notepad first to clear all the formats and then copy and paste into CommunityPass.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Maura R.

Community Pass was a lifesaver

Reviewed on 2017/04/13
Review Source: Capterra

We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.

Response from Capturepoint

Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jill D.
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

From Good to Great!

Used Daily for 2+ years
Reviewed on 2017/04/06
Review Source: Capterra

We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app!

Pros

Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates. Consumer friendly.

Cons

We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass.

Response from Capturepoint

Thanks for the feedback Jill! It's wonderful to hear what a great experience Mt. Olive Recreation is having with CommunityPass.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 33 user ratings
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CommunityPass Pricing

CommunityPass Pricing

Starting from
US$3 450,00/year
Free Trial
Subscription
Value for money

Essentials: $3,450/year
Membership: $4,750/year
Recreation: $5,950/year
Contact Capturepoint for school and enterprise pricing

Essentials: $3,450/year
Membership: $4,750/year
Recreation: $5,950/year
Contact Capturepoint for school and enterprise pricing

Value for Money
4,5/5
Based on 33 user ratings
Compare value for money rating with alternatives
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CommunityPass Features

CommunityPass Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,2/5
Based on 33 user ratings
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Categories

Additional information for CommunityPass

Additional information for CommunityPass

Key features of CommunityPass

  • Check-in / Check-Out
  • Child Care
  • Customer Management
  • Facility Management
  • Fundraising Management
  • League / Team Management
  • Membership Management
  • Rental Management

CommunityPass FAQs

CommunityPass FAQs

Below are some frequently asked questions for CommunityPass.

Q. What type of pricing plans does CommunityPass offer?

CommunityPass offers the following pricing plans:

Starting from: US$3 450,00/year

Pricing model: Subscription

Free Trial: Available

Essentials: $3,450/year Membership: $4,750/year Recreation: $5,950/year Contact Capturepoint for school and enterprise pricing

Q. What are the main features of CommunityPass?

CommunityPass offers the following features:

  • Check-in / Check-Out
  • Child Care
  • Customer Management
  • Facility Management
  • Fundraising Management
  • League / Team Management
  • Membership Management
  • Rental Management

Q. Who are the typical users of CommunityPass?

CommunityPass has the following typical customers:

Small Business, Mid Size Business

Q. What languages does CommunityPass support?

CommunityPass supports the following languages:

English

Q. What type of pricing plans does CommunityPass offer?

CommunityPass has the following pricing plans:

Subscription

Q. Does CommunityPass support mobile devices?

We do not have any information about what devices CommunityPass supports

Q. What other apps does CommunityPass integrate with?

We do not have any information about what integrations CommunityPass has

Q. What level of support does CommunityPass offer?

CommunityPass offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials