CommunityPass is a cloud-based recreation management solution for schools, sports leagues, before and after care, parent teacher organizations, pools, parks, and other recreational businesses. The platform allows users to manage memberships, registrations, facilities, customers, and more. CommunityPass enables recreation departments and districts to utilize a single, integrated solution to manage their recreation business, with features including online registrations, payment processing, website management, catalog creation, facility management, donation tracking, email and text messaging integration, POS (point of sale), scheduling, check-in/check-out functionality, and more.
Businesses within the recreation industry can use CommunityPass to improve the customer experience by offering functionality such as customer accounts, email and SMS communications, online class bookings, custom websites for parents, aftercare management, and more. Registrations can be managed online for classes, activities, trips, events, and more, and parents are able to purchase tickets for events or register to be a volunteer. Businesses are able to build and maintain a catalog of programs, classes, and services which can be accessed by clients on the custom business website, and changes to class information, rules, or eligibility can be reflected on the online catalog in real time. Scheduling tools allow users to plan classes and events, as well as full leagues and rosters and display this information online to facilitate registrations.
Customers have been able to register online much easier than the previous system. Previously, our office staff were having to register everyone while on the phone with them. With the new system they aren't having to do that which has allowed them to do the other tasks they need to get done each day.
Community Pass has been great for us, and has been very easy both to implement at start up, and to use on a regular basis. Our previous system was difficult for our customers to use so about 70% of our registrations were done over the phone with our staff having to do the registration. We just opened our summer registrations, and we had very few phone registrations. The customers were able to go in to register for their program easily. If I had an issue, the staff responded quickly to my call or email. The staff were able to implement this system very quickly for us so we could be ready for opening a new facility. We began implementation in early December and were fully implemented with memberships, printing membership cards, and registering for activities by our Grand Opening January 20. We are very happy with Community Pass.
It is not really a con, but the most difficult part for us has been trying to figure out how to enter the activities so people are able to register how we need them to register. That is always going to be the most difficult part when changing from one system to another though.
Thank you for your feedback Shelley. We are happy to hear that your transition to CommunityPass has been a smooth and speedy one, and that your customers find registering via CommunityPass easier. If you have any questions about how to enter an activity, do not hesitate to contact our Customer Support Team. We also offer free monthly webinar training that our new customers find especially helpful.
We went from 2 people doing my job down to just me and we desperately needed a system that would help streamline the job. Community Pass was the answer. Allowing parents to register themselves, view their accounts when they need to see what they owe, and the convenience of online payments was the key to making my job easier. The Tewksbury Public Schools originally signed on to Community Pass to use for our Adult Ed and Before and After School Program. We have expanded it to the high school for club fees, athletic fees, and parking permits. They also use it to collect all the required paperwork parents fill out each school year. We sell tickets to events, order yearbooks, and much more. I think we use the system for more than Community Pass even intended it to be used for. The convenience of copying a current season for the next one is huge. You do not have to start from scratch everytime you start a new session, like our Adult Ed classes. Parents love that they can access their account at any time, from anywhere (thanks to the cloud) and see what they are registered for and have paid. We also use Digital Attendance on our ipads for check in and check out at the Before and After School Program. Parent like that is secure because the person checking their child out has to know their family ID. It tracks our attendance and saves on paper. I also love that I can work from home because the system is web based. Overall I have had very few complaints and customer services is beyond what I could expect. They always call me back, take care of my issues in a timely manner, and are very polite. I would like to see them do more with the financial piece, when you enter expenses and there is more than one for a particular expense code and item, you have to add the total up yourself. But that is doable. I can't say enough about Community Pass. I highly recommend it and would be happy to discuss it's uses with anyone interested in hearing more about it.
Thank you Maura for taking the time to share your review of CommunityPass. We are so happy to hear all the different ways CommunityPass has helped you and the Tewksbury Public School community. Glad to hear that CommunityPass Digital Attendance is well-received at your before and after care programs. We find enabling parents and authorized individuals to electronically sign in/out children really does provide peace of mind.
We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app!
Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates. Consumer friendly.
We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass.
Thanks for the feedback Jill! It's wonderful to hear what a great experience Mt. Olive Recreation is having with CommunityPass.
The ease of use for our office staff as well as our customers. Over the years as the software has improved those changes have made it easier on a daily basis as well as monthly and year end reports that I need to provide the district.
The ease of use, very user friendly and easy to help our customers through the site when I'm dealing with them over the telephone.
Currently the changes but, that will just take some getting use to during these changing times. I'm hopeful that once the changes are made over the entire site I will feel more comfortable.
So glad to hear you are having an excellent experience with CommunityPass! We have been systematically applying a new design to our Administrative Site to allow our customers to become comfortable with the colors and styles slowly before the whole site is transformed. We are in the home stretch of this project and are confident you will be happy with the result.
Online customers need much less hands-on assistance from us, saving us time for our own work in the office.
Our calls from customers needing to be guided through the online process have declined substantially.
Poor searching and sorting.
Redundant unnecessary pages need to be completed for each registration, a big problem on busy registration days.
Frequent locking up and freezing.
Thank you for your feedback Maura. Happy to hear your residents are finding CommunityPass so easy to use! Please note that with the redesign of our Administrative Site, tables are now sortable and there is a new search button in the menu bar on the home page that will allow you to quickly and easily search for Programs, Seasons and Catalogs from anywhere within CommunityPass. Please don't hesitate to reach out to our customer support team to discuss turning off those pages for you since many are optional.
Contact Capturepoint for school and enterprise pricing
Below are some frequently asked questions for CommunityPass.
CommunityPass offers the following pricing plans:
Starting from: US$2 750,00/year
Pricing model: Subscription
Free Trial: Available
Contact Capturepoint for school and enterprise pricing
CommunityPass offers the following features:
CommunityPass has the following typical customers:
Mid Size Business, Small Business
CommunityPass supports the following languages:
CommunityPass has the following pricing plans:
We do not have any information about what devices CommunityPass supports
We do not have any information about what integrations CommunityPass has
CommunityPass offers the following support options:
Online Support, Phone Support