VCC Live

All-in-one Cloud Contact Center Software

4,7 /5 (26 reviews) Write a Review!

VCC Live Overview

What is VCC Live?

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

VCC Live Overview

Pricing

Starting from
€55,00/month

Pricing options

Free Trial
Subscription
Value for money

Standard: €55.00/seat/month

Professional: €75.00/seat/month

Multichannel: €95.00/seat/month

Premium: €135.00/seat/month


VCC Live Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, English, German, Hungarian, Italian and 3 others, Polish, Russian, Ukrainian

Media

VCC Live screenshot: VCC Live screenshot: VCC Live screenshot:

VCC Live Reviews

VCC Live Reviews

Overall rating
4,7
/
5
Excellent
18

Very good
7

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,6
Ease of Use
4,5
Customer Support
4,7
96% recommended this app
Krisztina D.

We got exactly what we wanted.

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.


Costin-cristian B.

VCC Live effectively changed our company, our team and our customers.

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.


Amber B.

VCC review


Tamas N.

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.


Antonio C.

Excellent solution for distributed call center operations and home agents

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations


Krisztina D.

We got exactly what we wanted.

Used Daily for 2+ years
Reviewed on 2018/06/25
Review Source: Capterra

We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Pros

Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Cons

We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Costin-cristian B.
Industry: Telecommunications
Company size: 11-50 Employees

VCC Live effectively changed our company, our team and our customers.

Used Daily for 1+ year
Reviewed on 2018/05/17
Review Source: Capterra

Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Pros

Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Cons

There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amber B.
Industry: Health, Wellness & Fitness
Company size: 10 000+ Employees

VCC review

Used Daily for 2+ years
Reviewed on 2019/04/19
Review Source: Capterra

Pros

Easy to learn and use in a call center setting.

Cons

Connectivity is sometimes spotty and software can freeze or crash easily.

Rating breakdown

Ease of Use

Likelihood to recommend: 6.0/10

Tamas N.

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Used Daily for 2+ years
Reviewed on 2018/04/23
Review Source: Capterra

Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Pros

Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Cons

Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Antonio C.
Company size: 51-200 Employees

Excellent solution for distributed call center operations and home agents

Used Daily for 2+ years
Reviewed on 2018/04/30
Review Source: Capterra

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Pros

Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Cons

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 26 user ratings
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VCC Live Pricing

VCC Live Pricing

Starting from
€55,00/month
Free Trial
Subscription
Value for money

Standard: €55.00/seat/month

Professional: €75.00/seat/month

Multichannel: €95.00/seat/month

Premium: €135.00/seat/month

Standard: €55.00/seat/month

Professional: €75.00/seat/month

Multichannel: €95.00/seat/month

Premium: €135.00/seat/month

Value for Money
4,7/5
Based on 26 user ratings
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VCC Live Features

VCC Live Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 26 user ratings
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Categories

Additional information for VCC Live

Additional information for VCC Live

Key features of VCC Live

  • Access control
  • Call center management
  • Call logging
  • Call monitoring
  • Chat
  • Conversion optimization tools
  • Conversion tracking
  • Customer experience management
  • Customer service analytics
  • Customer service integration
  • Customizable reporting
  • Data encryption
  • Database access
  • Electronic payments
  • Inbound call center
  • Instant messaging
  • Live chat
  • Manual dialer
  • Multi-Channel Communication
  • Outbound call center
  • PCI DSS compliance
  • Permission management
  • Productivity reporting
  • Project management
  • Quality management
  • Ratings & reviews
  • SMS integration
  • Ticket Management
  • Virtual call center
  • Visual analytics

Benefits

  • Manage projects and databases

  • Quality control management

  • Inbound and outbound calls management

  • Manage a variety of channels including voice, emails, and SMS

  • Conversation management: voice recording, voice storage, real-time listening

  • VCC Live FAQs

    VCC Live FAQs

    Below are some frequently asked questions for VCC Live.

    Q. What type of pricing plans does VCC Live offer?

    VCC Live offers the following pricing plans:

    Starting from: €55,00/month

    Pricing model: Subscription

    Free Trial: Available

    Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month

    Q. What are the main features of VCC Live?

    VCC Live offers the following features:

    • Access control
    • Call center management
    • Call logging
    • Call monitoring
    • Chat
    • Conversion optimization tools
    • Conversion tracking
    • Customer experience management
    • Customer service analytics
    • Customer service integration
    • Customizable reporting
    • Data encryption
    • Database access
    • Electronic payments
    • Inbound call center
    • Instant messaging
    • Live chat
    • Manual dialer
    • Multi-Channel Communication
    • Outbound call center
    • PCI DSS compliance
    • Permission management
    • Productivity reporting
    • Project management
    • Quality management
    • Ratings & reviews
    • SMS integration
    • Ticket Management
    • Virtual call center
    • Visual analytics

    Q. Who are the typical users of VCC Live?

    VCC Live has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does VCC Live support?

    VCC Live supports the following languages:

    Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian

    Q. What type of pricing plans does VCC Live offer?

    VCC Live has the following pricing plans:

    Subscription

    Q. Does VCC Live support mobile devices?

    We do not have any information about what devices VCC Live supports

    Q. What other apps does VCC Live integrate with?

    VCC Live integrates with the following applications:

    Magento Commerce, Salesforce Marketing Cloud, Worldpay, Zapier

    Q. What level of support does VCC Live offer?

    VCC Live offers the following support options:

    Phone Support, Online Support, FAQs