About VCC Live

VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer and VCC Pay among others) allow your contact center team to perform a wide variety of activities on a single platform. With VCC Live’s omnichannel solution, you can easily use and switch between multiple communication channels, including voice, email, chat, and SMS. Its unique feature, VCC Live Pay allows you to initiate real-time payments over the phone, speeding up debt collection and telesales processes.

Pricing starting from:

€55,00/month

  • Free Trial
  • Subscription

Key benefits of VCC Live

  • Manage projects and databases

  • Quality control management

  • Inbound and outbound calls management

  • Manage a variety of channels including voice, emails, and SMS

  • Conversation management: voice recording, voice storage, real-time listening

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Czech, English, German, Hungarian, Italian and 3 others, Polish, Russian, Ukrainian

    Pricing starting from:

    €55,00/month

    • Free Trial
    • Subscription

    Images

    View 4 more
    VCC Live screenshot: VCC Live screenshot: VCC Live screenshot:

    Features

    Total features of VCC Live: 66

    • API
    • Access Controls/Permissions
    • Agent Interface
    • Alerts / Escalation
    • Alerts/Notifications
    • Auto-Dialer
    • Automated Routing
    • Automatic Call Distribution
    • Blended Call Center
    • Call Center Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Transfer
    • Campaign Management
    • Campaign Specific Caller ID
    • Chat/Messaging
    • Collaboration Tools
    • Computer Telephony Integration
    • Conversion Rate Optimization
    • Conversion Tracking
    • Customer Experience Management
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Reports
    • Document Storage
    • Electronic Payments
    • Email Management
    • FCC Compliance
    • FTC Compliance
    • IVR / Voice Recognition
    • Inbound Call Center
    • Knowledge Base Management
    • Lead Management
    • List Management
    • Live Chat
    • Manual Dialer
    • Monitoring
    • Multi-Channel Communication
    • Outbound Call Center
    • PCI Compliance
    • Predictive Dialer
    • Productivity Analysis
    • Progressive Dialer
    • Project Management
    • Projections
    • Quality Control
    • Quality Management
    • Queue Management
    • Ratings / Reviews
    • Real-Time Chat
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • SSL Security
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Social Media Integration
    • Survey/Poll Management
    • Text to Speech
    • Visual Analytics
    • Voice Mail

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    Reviews

    Overall rating

    4,7 /5
    (26)
    Value for Money
    4,7/5
    Features
    4,6/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have VCC Live?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 26
    Krisztina D.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We got exactly what we wanted.

    Reviewed on 2018/06/25

    We could get rid of other softwares. Our workflows have become easier. We can save time and money....

    We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

    Pros

    Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

    Cons

    We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

    Costin-cristian B.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    VCC Live effectively changed our company, our team and our customers.

    Reviewed on 2018/05/17

    Our call center is completely changed. Our customers never hear the busy tone and they never stay...

    Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

    Pros

    Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

    Cons

    There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

    Amber B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    VCC review

    Reviewed on 2019/04/19

    Pros

    Easy to learn and use in a call center setting.

    Cons

    Connectivity is sometimes spotty and software can freeze or crash easily.

    Tamas N.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

    Reviewed on 2018/04/23

    Predictive dialer increased our Outbound department effectivity by 30%.
    Database API, Webhooks,...

    Predictive dialer increased our Outbound department effectivity by 30%.
    Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

    Pros

    Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

    Cons

    Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

    Antonio C.
    Overall rating
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent solution for distributed call center operations and home agents

    Reviewed on 2018/04/30

    Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a...

    Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

    Pros

    Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

    Cons

    Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

    Showing 5 reviews of 26 Read all reviews

    VCC Live FAQs

    Below are some frequently asked questions for VCC Live.

    VCC Live offers the following pricing plans:

    • Starting from: €55,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Standard: €55.00/seat/month Professional: €75.00/seat/month Multichannel: €95.00/seat/month Premium: €135.00/seat/month

    We do not have any information about VCC Live features

    VCC Live has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    VCC Live supports the following languages:

    Czech, English, German, Hungarian, Italian, Polish, Russian, Ukrainian

    VCC Live supports the following devices:

    VCC Live integrates with the following applications:

    Magento Commerce, Salesforce Marketing Cloud, Worldpay, Zapier

    VCC Live offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for VCC Live.