Bonterra Development + Digital

As someone who grew up using VAN for political campaigns, Every Action is the perfect continuation of that skill set. Everything is exactly where you expect it to be, and the Online Actions and Targeted Email modules are welcome additions that offer the full suite of features that I've come to expect from industry standard CRMs, with hardly any of the headaches that come with a software that allow you to write your own code.

Every Action's feature set is SO robust it can be overwhelming at first, especially for new users.

Allows us to send out newsletters and alerts to members, store our member information. Also works VERY well to let us send out alerts people can click on and generate an email to their representative.

Very obtuse and hard to learn for a volunteer organization.
"help" included in the product is minimal and uses terminology without explaining it, which makes it hard to learn/teach.

Creating lists.
Managing users and user profiles.
Flexibility with tags.

Online actions.
Email performance reports.
Spreadsheet like views to edit info.
So! Many! Duplicates!
Bulk upload matching- selecting what to match on.

The app has every feature you could imagine for a fundraising non-profit, is fully extensible and very well laid out - at least for having this many features.

We signed an agreement, with a 3 month period until the first payment would be made and based on Paragon Payments matching our Stripe fees (which they would match the transaction % but then tried to charge several hundred dollars a year in other 'admin' fees and ultimately would not honor the match). We were also charged on the first month, instead of 90 days out as agreed... they did refund that payment after I brought it to their attention.
We chose to terminate the agreement at that point.
EveryAction then replied and said they had not breached the agreement from Paragon not matching the stripe pricing as agreed, and we would be held liable for the entire agreement. I reminded them that they had made an unauthorized charge to our account, in direct violation of our agreement.. we are still waiting for their 'legal' team to respond - days later.
The bottom line - they have an incredible feature set and if you go in knowing they will try to bully you into fulfilling an agreement that they themselves don't uphold, you'll likely be ok.
For us, we are prepared to engage our lawyer in the case they EA doesn't 'see' how they breached the agreement with the unauthorized payment... in addition to the frustration, time and hassle they have caused.
It'll be interesting to see how they proceed at this point.