About XCALLY
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
- Free Trial
- Subscription
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Key benefits of XCALLY
Devices
Business size
Markets
Supported Languages
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of XCALLY: 69
- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Client Management
- Computer Telephony Integration
- Contact Management
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Database Support
- Disaster Recovery
- Drag & Drop
- Email Management
- Event Triggered Actions
- Feedback Management
- Help Desk Management
- IVR / Voice Recognition
- Inbound Call Center
- Interaction Tracking
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multiple Scripts
- Outbound Call Center
- Performance Management
- Phone Key Input
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third Party Integrations
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Mail
Alternatives
Five9
Zendesk
Genesys Cloud
Ameyo
Reviews
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- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Future of Contact Center !!! Xcally Motion 2
Reviewed on 2019/11/25
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Cons
I live everything about Xcally Motion 2.
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
XCally Contact Centre the Way of the future
Reviewed on 2020/04/09
Fast efficient and deliver
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
- Industry: Information Services
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect software to manage multichannel !!
Reviewed on 2021/04/14
when I selected the product I had a precise idea and I hoped it could be confirmed, well, the...
when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
Pros
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!
Last but not least, the training plans for users and partner programs !! really excellent!
Cons
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
- Industry: Telecommunications
- Company size: 2-10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Xcally stands at the frontier of call center
Reviewed on 2019/11/20
The sense of responding to customer has improved.
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great functionality at a competitive price
Reviewed on 2021/03/22
Our over all experience was a very good one. They were with us through out the process of...
Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.
Pros
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.
Cons
We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.
XCALLY FAQs
Below are some frequently asked questions for XCALLY.Q. What type of pricing plans does XCALLY offer?
XCALLY offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Q. What are the main features of XCALLY?
We do not have any information about XCALLY features
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does XCALLY support?
XCALLY supports the following languages:
English, French, Italian, Korean, Spanish
Q. Does XCALLY support mobile devices?
XCALLY supports the following devices:
Android (Mobile)
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Amazon Polly, Asterisk, ClickSend, Desk.com, Dialogflow, Dynamics 365, Facebook, Freshdesk, Freshworks CRM, Grafana, Infobip, Microsoft Teams, Plivo, Salesforce Sales Cloud, ServiceNow, Skype for Business, SugarCRM, Telegram, Twilio, Twitter, Viber, Vtiger CRM, WhatsApp, Zendesk, Zoho CRM, Zoiper
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)
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