About XCALLY

XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.

XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of XCALLY

  • XCALLY offers real-time asynchronous web architecture with real-time panels to monitor every agent's performance.

  • Manage customers' information and keep track of their interactions across multiple channels on the same unified solution.

  • Agents can work on every kind of operating system with XCALLY's applications or SIP external phones.

  • XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance.

  • Using the API users can connect XCALLY with external custom apps or third-party apps such as Salesforce, SugarCRM, Freshdesk, Zendesk, and more.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Afghanistan, Antigua & Barbuda, Albania, Armenia, Angola, Argentina, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Burundi, Benin, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Grenada, Georgia, Ghana, Guinea, Equatorial Guinea, Greece, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Laos, Lebanon, St. Lucia, Sri Lanka, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Moldova, Montenegro, Madagascar, North Macedonia, Mali, Myanmar (Burma), Mongolia, Mauritania, Malta, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, Portugal, Paraguay, Qatar, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Singapore, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, South Sudan, El Salvador, Syria, Chad, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, St. Vincent & Grenadines, Venezuela, Vietnam, Yemen, South Africa, Zimbabwe

    Supported Languages

    English, French, Italian, Korean, Spanish

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    XCALLY Software - Drag & drop IVR designer tool
    XCALLY Software - Define the staff: agents
    XCALLY Software - The agent interactions list contains all the useful data and the possibility to filter and order them
    XCALLY Software - In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey
    XCALLY Software - In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)
    View 6 more
    XCALLY video
    XCALLY Software - Drag & drop IVR designer tool XCALLY Software - Define the staff: agents XCALLY Software - The agent interactions list contains all the useful data and the possibility to filter and order them XCALLY Software - In the interaction view, agents can receive and send messages, attachments, canned answers, and can immediately see also contact info, interaction details and the customer journey XCALLY Software - In the customer journey view, agents can see the history of the contact, across all channels: chat, phone, email, SMS, open-channel (like Facebook)

    Features

    Total features of XCALLY: 59

    • API
    • Auto-Dialer
    • Automated Attendant
    • Automatic Call Distribution
    • Blended Call Center
    • CRM
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Transfer
    • Callback Scheduling
    • Campaign Management
    • Chat/Messaging
    • Computer Telephony Integration
    • Contact Management
    • Customizable Reports
    • Email Management
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Interaction Tracking
    • List Management
    • Live Chat
    • Manual Dialer
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Management
    • Multiple Scripts
    • Outbound Call Center
    • PBX
    • Performance Management
    • Phone Key Input
    • Predictive Dialer
    • Progressive Dialer
    • Queue Management
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Reporting
    • Real-Time Chat
    • Reporting & Statistics
    • Reporting/Analytics
    • SMS Messaging
    • Social Media Integration
    • Survey/Poll Management
    • Surveys & Feedback
    • Text to Speech
    • Third Party Integrations
    • Video Conferencing
    • VoIP
    • VoIP Connection
    • Voice Mail

    Alternatives

    3CX

    4,5
    #1 Alternative to XCALLY
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    Genesys Cloud CX

    4,2
    #2 Alternative to XCALLY
    Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

    Zendesk

    4,4
    #3 Alternative to XCALLY
    Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

    Cisco Unified Communications Manager

    4,3
    #4 Alternative to XCALLY
    Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP...

    Reviews

    Overall rating

    4,8 /5
    (87)
    Value for Money
    4,7/5
    Features
    4,8/5
    Ease of Use
    4,8/5
    Customer Support
    4,8/5

    Already have XCALLY?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 87
    Numan K.
    Overall rating
    • Industry: Telecommunications
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Future of Contact Center !!! Xcally Motion 2

    Reviewed on 2019/11/25

    Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

    Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

    Pros

    Intuitive GUI.
    Tons of features.
    Easy Install & Maintain.
    Future Proof Investment.
    State of the art technology.

    Cons

    I live everything about Xcally Motion 2.

    Alternatives Considered

    Cisco Unified Communications Manager

    Reasons for Choosing XCALLY

    Cost

    Reasons for Switching to XCALLY

    low cost but yet features rich.
    Janet S.
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    XCally Contact Centre the Way of the future

    Reviewed on 2020/04/09

    Fast efficient and deliver

    Fast efficient and deliver

    Pros

    As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

    Cons

    I can honestly say there was nothing I do not like

    John A.
    Overall rating
    • Industry: Telecommunications
    • Company size: 2-10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Xcally stands at the frontier of call center

    Reviewed on 2019/11/20

    The sense of responding to customer has improved.

    The sense of responding to customer has improved.

    Pros

    The feedback feature and one agent console is useful

    Cons

    The repeat of realtime report on all channel with the same info. Its unnecessary

    Miguel L.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The most cost effective omni channel contact center software

    Reviewed on 2021/10/07

    XCALLY is really a communication tool that accelerates business growth. Today customers want to...

    XCALLY is really a communication tool that accelerates business growth. Today customers want to connect with brand owners through their preferred channels. XCALLY give us the opportunity to connect beyond the basic voice channel. Also XCALLY integrates multiple mission critical business applications such as CRM or ERP software.

    Pros

    The ability to engage with prospects and customers using different communication channels and keeping a customer journey.

    Cons

    I think it would be worth it to include more 'industry default' features as default and not having to enable them manually.

    Arcangelo C.
    Overall rating
    • Industry: Information Services
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The perfect software to manage multichannel !!

    Reviewed on 2021/04/14

    when I selected the product I had a precise idea and I hoped it could be confirmed, well, the...

    when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

    Pros

    The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale!
    Last but not least, the training plans for users and partner programs !! really excellent!

    Cons

    The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

    Alternatives Considered

    Genesys Cloud CX and Zendesk

    Reasons for Choosing XCALLY

    full multi-channel and additions to crm / erp

    Reasons for Switching to XCALLY

    He convinced me immediately .... professionalism of the team, longevity of the product and last but not least the price .....
    Showing 5 reviews of 87 Read all reviews

    XCALLY FAQs

    Below are some frequently asked questions for XCALLY.

    XCALLY offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.

    XCALLY has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    XCALLY supports the following languages:

    English, French, Italian, Korean, Spanish

    XCALLY supports the following devices:

    Android (Mobile)

    XCALLY integrates with the following applications:

    Amazon Polly, Asterisk, ClickSend, Desk.com, Dialogflow, Dynamics 365, Facebook for Business, Freshdesk, Freshsales, Grafana, Infobip, Microsoft Teams, Plivo, Salesforce Sales Cloud, ServiceNow, Skype for Business, SugarCRM, Telegram, Twilio, Twitter, Viber, Vtiger CRM, WhatsApp, Zendesk, Zoho CRM, Zoiper

    XCALLY offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for XCALLY.