XCALLY Overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
XCALLY Overview
Pricing
Pricing options
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
XCALLY Features
Media
XCALLY Reviews
XCALLY Reviews
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
The solution which I highly recommend
Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role.
Easy to access and deploy changes
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
JR review
Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.
Compare overall rating with alternatives
Compare with alternatives
Future of Contact Center !!! Xcally Motion 2
Pros
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Cons
I live everything about Xcally Motion 2.
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
The solution which I highly recommend
Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role.
Easy to access and deploy changes
Pros
Easy to use
Mutil functions and features
Up to speed with industry changing
Decent pricing compared to others
Good customer support
Friendly interface
Cons
agent's performance dashboard ( occupancy)
All agents dashboard
Real Time metrics calculator
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
JR review
Xcally Motion is a great solution for our business,
It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience
easily and efficiently.
we have raise customer satisfaction and have increase the number of new customers and retain the old ones.
Pros
the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers.
Our agents really enjoy the motion solution because it's very easy and frienduser.
We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.
Cons
I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls.
I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.
Compare user recommendation rating with alternatives
Compare with alternatives
XCALLY Pricing
XCALLY Pricing
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate.
Choose from monthly, annual or lifetime licenses based on the number of concurrent agents.
Available also: supervisor licenses and PBX extension licenses.
Contact Xenialab for pricing information.
Compare value for money rating with alternatives
Compare with alternatives
XCALLY Features
XCALLY Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for XCALLY
Additional information for XCALLY
Key features of XCALLY
- 3rd party integrations
- API open channel
- Agent softphone
- Auto-dialer
- Automations & triggers
- Blended call center
- Call logging
- Contact management
- Custom dashboards
- E-mail management
- Fax
- IVR designer
- Inbound call center
- Manual dialer
- Open channel API (Facebook, Twitter integrations...)
- Outbound call center
- Predictive dialer
- Premise-based call center
- Preview dialer
- Progressive dialer
- Real-time monitoring
- Reports & analytics
- SMS
- Scripting tool
- Web chat
- WebRTC
- Whisper, barge-in
Benefits
XCALLY FAQs
XCALLY FAQs
Below are some frequently asked questions for XCALLY.
Q. What type of pricing plans does XCALLY offer?
XCALLY offers the following pricing plans:
Pricing model: One Time License, Subscription
Free Trial: Available
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Q. What are the main features of XCALLY?
XCALLY offers the following features:
- 3rd party integrations
- API open channel
- Agent softphone
- Auto-dialer
- Automations & triggers
- Blended call center
- Call logging
- Contact management
- Custom dashboards
- E-mail management
- Fax
- IVR designer
- Inbound call center
- Manual dialer
- Open channel API (Facebook, Twitter integrations...)
- Outbound call center
- Predictive dialer
- Premise-based call center
- Preview dialer
- Progressive dialer
- Real-time monitoring
- Reports & analytics
- SMS
- Scripting tool
- Web chat
- WebRTC
- Whisper, barge-in
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
Small Business, Mid Size Business
Q. What languages does XCALLY support?
XCALLY supports the following languages:
English, French, Italian, Korean, Spanish
Q. What type of pricing plans does XCALLY offer?
XCALLY has the following pricing plans:
One Time License, Subscription
Q. Does XCALLY support mobile devices?
We do not have any information about what devices XCALLY supports
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Freshdesk, Salesforce Sales Cloud, ServiceNow, SugarCRM, Twilio, Twitter, Vtiger CRM, Zendesk, Zendesk, Zoho CRM
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Phone Support, Knowledge Base, Online Support, Video Tutorials
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.