XCALLY
About XCALLY
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
XCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag & drop web GUI.
Key benefits of XCALLY
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- Industry: E-Learning
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Dialler tool with decent features
Reviewed on 2022/05/12
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable...
I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.
Pros
XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.
Cons
XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
XCALLY is good contact center sofware
Reviewed on 2021/10/04
Pros
Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Cons
Open channel - Line, Open channel - Facebook
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
XCally Review from a Thailand perspective
Reviewed on 2018/08/08
Good.
Good.
Pros
The IVR builder and the XCally Softphone are great.
Cons
It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Future of Contact Center !!! Xcally Motion 2
Reviewed on 2019/11/25
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI.
Tons of features.
Easy Install & Maintain.
Future Proof Investment.
State of the art technology.
Cons
I live everything about Xcally Motion 2.
Reasons for Choosing XCALLY
CostSwitched From
Avaya UCaaSReasons for Switching to XCALLY
low cost but yet features rich.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great value for money to manage top-notch customer service
Reviewed on 2018/08/08
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and...
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice.
When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team.
I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Pros
- Ease and simplicity of use (easy to train many CS reps)
- Integration with Zendesk
- Ability to manage multicountry easily
- Reliability
- Value for money
Cons
- Not many
XCALLY FAQs
Below are some frequently asked questions for XCALLY.Q. What type of pricing plans does XCALLY offer?
XCALLY offers the following pricing plans:
- Starting from: €29.00/month
- Pricing model: Subscription
- Free Trial: Available
Choose from four plans: Plus, Omni-Gold, Dialer-Gold, Ultimate. Choose from monthly, annual or lifetime licenses based on the number of concurrent agents. Available also: supervisor licenses and PBX extension licenses. Contact Xenialab for pricing information.
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does XCALLY support?
XCALLY supports the following languages:
Arabic, Brazilian Portuguese, Czech, English, Estonian, European Portuguese, French, German, Italian, Japanese, Latvian, Lithuanian, Malay, Portuguese, Spanish, Swedish
Q. Does XCALLY support mobile devices?
XCALLY supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Amazon Polly, Asterisk, ClickSend, Dialogflow, Dynamics 365, Freshdesk, Freshsales, HubSpot CRM, Infobip, Instagram, Meta for Business, Microsoft Teams, Plivo, Salesforce Sales Cloud, ServiceNow, SugarCRM, Telegram, Twilio, Twitter/X, Viber, Vtiger CRM, WhatsApp, WhatsApp Business API, Zendesk Suite, Zoho CRM, Zoiper
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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