Flipdish

Flipdish

Online ordering for single & multi-store chains & franchises

5/5 (77 reviews)

Flipdish Overview

Flipdish is an online ordering solution which provides custom websites and apps for individual restaurants, multi-store chains, and franchises. Custom-branded websites and native iOS and Android apps allow customers to view full menus and place their orders online. Cash and card payments can be accepted, and Flipdish’s API enables integration with a range of POS systems.

Orders and performance for individual and multiple restaurant locations can be managed through the dashboard, and franchise owners can provide access for their franchisees to view individual store reports. In-depth information about customers, underperforming menu items, and delivery and collection heat maps allow users to plan local marketing campaigns and optimize delivery zones. Built-in customer loyalty schemes aim to encourage repeat orders and increase customer lifetime values, and a range of marketing tools are also offered.

Pricing

Starting from
US$485,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, Europe, Germany and 4 others, Mexico, Middle-East and Africa, United Kingdom, United States

Supported Languages

English, French, Portuguese, Spanish

Flipdish Reviews

Overall rating
5/5
100% positive reviews
76
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Luca D.

Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

Used Daily for 1+ year
Reviewed on 2018/06/29
Review Source: Capterra

There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals.

This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post.

The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

Pros

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly.

The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Cons

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

Response from Flipdish

Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ruth D.

I find Flipdish to be a great company with excellent customer service

Used Daily for 2+ years
Reviewed on 2018/04/06
Review Source: Capterra

Pros

The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

Cons

I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

Response from Flipdish

Hi Ruth,

Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Best wishes,
Heather
Customer Success @ Flipdish

Rating breakdown

Value for Money
Ease of Use
Customer Support

Neil C.

Perfect takeaway app

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.

Pros

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

Cons

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Response from Flipdish

Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael C.

Very good, great staff, easy to manage, lower percentage rates and essentially a white label.

Used Daily for 2+ years
Reviewed on 2018/03/23
Review Source: Capterra

ease of use, cheaper rates, our own app without the hassle.

Pros

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Cons

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Response from Flipdish

Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephen P.

Have had this for a year now, could not fault it in anyway, has driven my business by about 20%.

Used Daily for 1+ year
Reviewed on 2018/03/30
Review Source: Capterra

Pros

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

Cons

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Response from Flipdish

Hi Stephen,

Thank you for your amazing review. Wow, we're so happy to read how much Flipdish has helped grow your business and drive up sales by 20%. That is fantastic and what we want to achieve and more for every customer! If there's anything I can do to make your experience even better, please do not hesitate to get in touch!

Best wishes,
Heather
Customer Success @ Flipdish

Rating breakdown

Value for Money
Ease of Use
Customer Support

Flipdish Pricing

Starting from
US$485,00
Pricing options
Free Trial
Subscription
Value for money

7% of order fees (scaled depending on volume)
+2.5% card processing fee

Your Customers Fees
Per transaction €0.50

Flipdish Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • Customer Loyalty Program
  • Multi-Location
  • POS

  • Automatic Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting
  • Search Functionality
  • Third Party Integration

Additional information for Flipdish

Key features of Flipdish

  • Automated push notifications
  • Available
  • Available
  • Available on request
  • Card & cash payments
  • Custom Mobile Ordering Apps
  • Customer Loyalty Program
  • Customer analytics
  • Customer loyalty schemes
  • Customizable branding
  • Dashboard
  • Digital Marketing
  • Full menus
  • Geolocation
  • Heat mapping
  • Integration possible
  • Local Restaurant Marketing
  • Marketing tools
  • Menu management
  • Multi-location support
  • Online Ordering Website
  • Online ordering
  • Online payments
  • Open API
  • POS integrations
  • Performance reports
  • Restaurant Management Tools
  • SMS notifications
  • Security & Privacy
  • Social sharing links

Benefits

  • Custom-branded ordering websites and native apps for Android and iOS allow users to accept orders online, record customer information, and engage with customers through SMS and push notification campaigns.

  • Flipdish’s dashboard allows owners to manage multiple restaurant locations, with performance reporting for groups and individual locations, and heat mapping to visualize performance across delivery zones.

  • The open API allows users to integrate Flipdish with their point of sale (POS) systems, including Clover EPOS.

  • Flipdish offers customer loyalty schemes and a range of marketing tools designed to engage customers, encourage repeat orders, and increase customer lifetime value.

  • Push notifications can be distributed through custom-branded iOS and Android apps, to promote online order deals, new menu items, chef specials, seasonal promotions, customer discounts, and more.

  • Flipdish FAQs

    Below are some frequently asked questions for Flipdish.

    Q. What type of pricing plans does Flipdish offer?

    Flipdish offers the following pricing plans:

    Starting from: US$485,00

    Pricing model: Subscription

    Free Trial: Available

    7% of order fees (scaled depending on volume)
    +2.5% card processing fee

    Your Customers Fees
    Per transaction €0.50

    Q. What are the main features of Flipdish?

    Flipdish offers the following features:

    • Automated push notifications
    • Available
    • Available
    • Available on request
    • Card & cash payments
    • Custom Mobile Ordering Apps
    • Customer Loyalty Program
    • Customer analytics
    • Customer loyalty schemes
    • Customizable branding
    • Dashboard
    • Digital Marketing
    • Full menus
    • Geolocation
    • Heat mapping
    • Integration possible
    • Local Restaurant Marketing
    • Marketing tools
    • Menu management
    • Multi-location support
    • Online Ordering Website
    • Online ordering
    • Online payments
    • Open API
    • POS integrations
    • Performance reports
    • Restaurant Management Tools
    • SMS notifications
    • Security & Privacy
    • Social sharing links

    Q. Who are the typical users of Flipdish?

    Flipdish has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Flipdish support?

    Flipdish supports the following languages:

    English, French, Portuguese, Spanish

    Q. What type of pricing plans does Flipdish offer?

    Flipdish has the following pricing plans:

    Subscription

    Q. Does Flipdish support mobile devices?

    We do not have any information about what devices Flipdish supports

    Q. What other apps does Flipdish integrate with?

    Flipdish integrates with the following applications:

    Facebook, Google Analytics

    Q. What level of support does Flipdish offer?

    Flipdish offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials