Flipdish

Online ordering for single & multi-store chains & franchises

About Flipdish

Flipdish is an online ordering solution which provides custom websites and apps for individual restaurants, multi-store chains, and franchises. Custom-branded websites and native iOS and Android apps allow customers to view full menus and place their orders online. Cash and card payments can be accepted, and Flipdish’s API enables integration with a range of POS systems.

Orders and performance for individual and multiple restaurant locations can be managed through the dashboard, and franchise owners can provide access for their franchisees to view individual store reports. In-depth information about customers, underperforming menu items, and delivery and collection heat maps allow users to plan local marketing campaigns and optimize delivery zones. Built-in customer loyalty schemes aim to encourage repeat orders and increase customer lifetime values, and a range of marketing tools are also offered.

Pricing starting from:

US$485,00/one-time

  • Free Trial
  • One Time License
  • Free Version

Key benefits of Flipdish

  • Custom-branded ordering websites and native apps for Android and iOS allow users to accept orders online, record customer information, and engage with customers through SMS and push notification campaigns.

  • Flipdish’s dashboard allows owners to manage multiple restaurant locations, with performance reporting for groups and individual locations, and heat mapping to visualize performance across delivery zones.

  • The open API allows users to integrate Flipdish with their point of sale (POS) systems, including Clover EPOS.

  • Flipdish offers customer loyalty schemes and a range of marketing tools designed to engage customers, encourage repeat orders, and increase customer lifetime value.

  • Push notifications can be distributed through custom-branded iOS and Android apps, to promote online order deals, new menu items, chef specials, seasonal promotions, customer discounts, and more.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, Germany, United Kingdom, Mexico, United States

    Supported Languages

    English, French, Portuguese, Spanish

    Pricing starting from:

    US$485,00/one-time

    • Free Trial
    • One Time License
    • Free Version

    Images

    Flipdish allows customers to order food directly from restaurants, through the web or custom mobile apps
    Full menus can be offered in-app and on websites
    Customers can search dishes and place orders
    The dashboard gives users an overview of performance for individual and multiple locations
    View 5 more
    Flipdish video
    Flipdish screenshot: Flipdish allows customers to order food directly from restaurants, through the web or custom mobile apps Flipdish screenshot: Full menus can be offered in-app and on websites Flipdish screenshot: Customers can search dishes and place orders Flipdish screenshot: The dashboard gives users an overview of performance for individual and multiple locations

    Features

    Total features of Flipdish: 27

    • API
    • Activity Dashboard
    • Alerts/Notifications
    • Customer Profiles
    • Customizable Branding
    • For Cafeterias
    • For Restaurants
    • Free / Reduced Meals
    • Geolocation
    • Heatmaps
    • Kitchen / Menu Management
    • Loyalty Program
    • Multi-Channel Marketing
    • Multi-Location
    • Online Ordering
    • Online Payments
    • Order Entry
    • Order Management
    • Performance Metrics
    • Point of Sale (POS)
    • Purchasing & Receiving
    • Reporting/Analytics
    • Reservations Management
    • Role-Based Permissions
    • Routing
    • SMS Marketing Managment
    • SMS Messaging

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    Reviews

    Overall rating

    5 /5
    (105)
    Value for Money
    4,9/5
    Features
    4,9/5
    Ease of Use
    4,9/5
    Customer Support
    5/5

    Already have Flipdish?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 105
    Luca D.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Second to none customer experience. Amazing app functionality and fantastic user dashboard for...

    Reviewed on 2018/06/29

    There are many benefits to this software that all add up. A huge benefit is having customers...

    There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals.

    This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post.

    The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

    Pros

    What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly.

    The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

    Cons

    Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

    Response from Flipdish

    Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish

    Ruth D.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I find Flipdish to be a great company with excellent customer service

    Reviewed on 2018/04/06

    Pros

    The software is very user friendly and easy to navigate. I like that I can reconcile the daily reports to our shop sales for the accounts. The software allows me to have a good overview of the sales per our stores on a daily basis which is important for my accounts reconciliations. The reports also help to look at key trends in the order history. The reports show individual shop sales separately which is very useful. If I have any problems or queries with the software, the customer service team are excellent and always respond back to my queries promptly. The customer service follow through is excellent and the team are always friendly and helpful.

    Cons

    I generally don't have any major issues with using the software. Overall, I find it to be very user friendly and good to use. What I like least about the software is the large size of the excel export files on the back office. The CSV export file can be quite large with a lot of columns and data that I don't use. This can sometimes be cumbersome to filter and sort to get the information out that I may need for reconciliation purposes. This is the only negative that I have on the usability of the software and the export reports.

    Response from Flipdish

    Hi Ruth,

    Thank you for taking the time to leave such a positive review of Flipdish. It's terrific to read how powerful you find the reporting functionality to be for Bombay Pantry, allowing you to view sales by stores and key trends in order history. Thanks for sharing your feedback, it is constructive feedback like this which helps us to continue to improve for our customers. We are planning many updates to our reporting this year which we think will continue to add value for you. If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

    Best wishes,
    Heather
    Customer Success @ Flipdish

    Stephen M.
    Overall rating
    • Industry: Food Production
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Good software and great support team

    Reviewed on 2020/04/06

    Positive great support team.

    Positive great support team.

    Pros

    Support team very proactive and helpful.

    Cons

    Some of the reporting features not great, but being worked on which is encouraging.

    Mark T.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product to ween away from Third Party Services

    Reviewed on 2019/11/21

    Pros

    What I love about this product is its user friendly portal and customer insights.
    The tools Flipdish offers allows companies to understand customers analytics.

    Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
    The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.

    And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
    Yes - you read that part correctly. You have access to your customer data for your own marketing
    No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

    Cons

    There is nothing I can say that is negative about this company, nor its services

    Response from Flipdish

    Hi Mark, thank you for your 5 star review! It's awesome to hear you're finding Flipdish a great product to ween away from third party services - we've helped so many of our customers all over the world do this. Our knowledgeable staff are certainly a key part to helping you realise that goal. We look forward to continued success together. Regards, James, Co-Founder @ Flipdish

    Jade L.
    Overall rating
    • Industry: Food & Beverages
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software and great company to work with!

    Reviewed on 2020/06/11

    Pros

    Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

    Cons

    Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.

    Response from Flipdish

    Thank you for your feedback Jade we are happy to support your business and we truly value our partnership. Luis Martinez

    Showing 5 reviews of 105 Read all reviews

    Flipdish FAQs

    Below are some frequently asked questions for Flipdish.

    Flipdish offers the following pricing plans:

    • Starting from: US$485,00/one-time
    • Pricing model: One Time License, Free
    • Free Trial: Not Available

    7% of order fees (scaled depending on volume) +2.5% card processing fee Your Customers Fees Per transaction €0.50

    We do not have any information about Flipdish features

    Flipdish has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Flipdish supports the following languages:

    English, French, Portuguese, Spanish

    Flipdish supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Flipdish integrates with the following applications:

    Facebook, Google Analytics

    Flipdish offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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