Flipdish
About Flipdish
Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world.
Flipdish gives you the tools you need to build your online brand, drive revenues and increase customer loyalty and satisfaction.
Find out more about what Flipdish has to offer. Head over to their website today
Key benefits of Flipdish
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Reviews
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- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product to ween away from Third Party Services
Reviewed on 2019/11/21
Pros
What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.
Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.
And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.
Cons
There is nothing I can say that is negative about this company, nor its services
Response from Flipdish
Hi Mark, thank you for your 5 star review! It's awesome to hear you're finding Flipdish a great product to ween away from third party services - we've helped so many of our customers all over the world do this. Our knowledgeable staff are certainly a key part to helping you realise that goal. We look forward to continued success together. Regards, James, Co-Founder @ Flipdish
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
APP online ordering
Reviewed on 2020/05/21
Professional.
Would like more feedback on the current negotiations of fees and charges.
Tablet...
Professional.
Would like more feedback on the current negotiations of fees and charges.
Tablet version of the terminal would be more ideal!
Pros
Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.
Cons
Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lacking of basic functions
Reviewed on 2021/10/24
Not worth the money. They are pushy on you to get one the expensive marketing package.
Not worth the money. They are pushy on you to get one the expensive marketing package.
Pros
Easy set up, nice customer interface, nice portal functions
Cons
No “ready” button, no “add extra time” button, no “out of stock” button when orders arrives.
Terminal provided to small, orders list is unclear, acceptance time in unclear. Receipts printed are long. And unclear.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent support and customer service
Reviewed on 2020/02/14
Our website and online ordering is powered by Flipdish
Our website and online ordering is powered by Flipdish
Pros
Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.
Cons
There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.
Response from Flipdish
Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect takeaway app
Reviewed on 2019/05/07
Without question the best part of Flipdish is their customer service, and ease of access to that...
Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.
Pros
The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.
Cons
A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.
Response from Flipdish
Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish
Flipdish FAQs
Below are some frequently asked questions for Flipdish.Q. What type of pricing plans does Flipdish offer?
Flipdish offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Not Available
7% of order fees (scaled depending on volume) +2.5% card processing fee Your Customers Fees Per transaction €0.50
Q. Who are the typical users of Flipdish?
Flipdish has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Flipdish support?
Flipdish supports the following languages:
Dutch, English, French, German, Portuguese, Spanish
Q. Does Flipdish support mobile devices?
Flipdish supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Flipdish integrate with?
Flipdish integrates with the following applications:
Bistrohub, Deliverect, DoorDash, Google Analytics 360, Maitre'D, Meta for Business, Otter, PixelPoint, Slice, Vromo, Zapier
Q. What level of support does Flipdish offer?
Flipdish offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Flipdish.
- Order Management Software
- Point of Sale Systems
- Food Service Management Software
- Restaurant Management Software
- Restaurant POS Software
- Food Delivery Software
- Website Builder Software
- Inventory Control Software
- Marketing Automation Software
- Payment Processing Software
- Kiosk Software
- Digital Signage Software
- iPad POS Software
- Marketing Planning Tools
- Online Ordering Systems
- Food Truck POS Systems
