About Marker

Marker.io is a visual bug reporting tool which enables QA testers, project and product managers, designers and clients to create tickets directly from the website into Jira, GitHub, Trello, Gitlab, Asana, and more. Marker.io allows users to capture bugs, explain feedback through annotations and labels, and then report feedback in one-click. We add all technical metadata and console logs automatically, so your developers can recreate all issues with ease.


Key benefits of Marker

  • Marker.io plugs directly into existing issue tracking tools, thereby ensuring there are no duplicate issues (single source of truth) or workflow changes (easy team and client adoption).
  • Browser extensions allow users to capture ideas, bugs, and issues from any webpage.
  • Users can save screenshots through existing tools, including Trello, Jira, Slack, GitHub, Bitbucket.
  • Annotations and assigned labels help users clarify their feedback.
  • Users can create clear bug reports quickly and easily.

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    Reviews

    Overall rating

    4.8 /5
    (55)
    Value for Money
    4.6/5
    Features
    4.6/5
    Ease of Use
    4.8/5
    Customer Support
    4.9/5

    Already have Marker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 55
    Alex
    Alex
    Overall rating
    • Industry: Internet
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy way to share visual issues

    Reviewed on 2018/03/13

    This is the kind of software that saves you time allowing you to focus on what really matter.

    This is the kind of software that saves you time allowing you to focus on what really matter.

    Pros

    As a developer, I love that all issues reported into Jira actually come with the source URL and information about the user environment (Browser, OS, screen size, ...)

    Cons

    I really hope that the team at Marker.io will build the ability to edit the built-in bug reporting template

    Response from Marker.io

    We now support a custom bug report template help your colleagues & clients report bugs that fit your developers' needs.

    Just go to your dashboard and you'll see this a new tab allowing you to edit your bug report template.

    Ben
    Overall rating
    • Industry: Internet
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Does a few, specific things *extremely* well.

    Reviewed on 2023/03/02

    Pros

    Marker saves our team tons of time by allowing our clients to report bugs and issues on the software we developer quickly and efficiently. Clients feel empowered to be able to send feedback with zero friction or issues. The resulting tickets go directly into Jira so we can prioritize alongside all of our other work. Marker is perfect for what it sets out to do.Also - their support is fantastic. The [sensitive content hidden] is responsive and takes care to act on feedback and feature requests super quickly.

    Cons

    N/A - it is perfect for what it aims to do.

    Christian
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2–10 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Marker is great for some things but not others

    Reviewed on 2023/07/06

    Very nice interface and integrations. May be a bit too expensive for a single web designer/developer...

    Very nice interface and integrations. May be a bit too expensive for a single web designer/developer. Would like to see on-page integration.

    Pros

    I tried Marker for QA and issue tracking on websites. It works great to create tickets and integrates nicely with Trello (and many other Kanban-style software). There is a nice integration for allowing users to post their feedback either as a guest or a registered user.

    Cons

    Marker does not have real-time live issue tracking for website projects. This was crucial for me so that there were no duplicate tickets on a single page. There are probably workarounds but I wanted something that would allow me to navigate to a webpage and see the tickets associated with it directly on the page.

    Alternatives Considered

    Pastel, Markup, Webvizio and Ruttl

    Reasons for Switching to Marker

    I tried the Marker.io trial version but it did not meet my specific needs.
    Vincent
    Vincent
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Bug reporting has never been easier since I've been using Marker !!

    Reviewed on 2018/03/28

    Pros

    Before Marker, it was very difficult to explain a bug to my development team. I had to take print screens, then send by email, explain in the email the bug, etc. Thanks to Marker, it became very easy! all done in <10 seconds!

    Cons

    It would really be nice if the team could add video recording as a new feature to capture more dynamic bugs

    Sean
    Sean
    Overall rating
    • Industry: Design
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Premium capture and annotate tool built for Agencies

    Reviewed on 2018/03/14

    Pros

    Marker.io makes it easy for our clients, project managers, QA and designers to report bugs and issues to our development team via Trello and other support services we employ.

    Cons

    If Marker.io could grab the content of the console log, that would be awesome. Also, really looking forward to having access the Browserstack integration!

    Showing 5 reviews of 55 Read all reviews

    Marker FAQs

    Below are some frequently asked questions for Marker.

    Marker offers the following pricing plans:

    • Starting from: US$39.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    - Starter: $39/month - Team: $79/month - Company: $159/month

    Marker has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Marker supports the following languages:

    English

    Marker supports the following devices:

    Marker integrates with the following applications:

    Asana, Basecamp, Bitbucket, ClickUp, GitHub, GitLab, Jira, Notion, Shortcut, Slack, Trello, WordPress, Wrike, monday.com

    Marker offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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