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ShipHero

ShipHero

4.2 (80)
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Multi-channel inventory & warehouse management software
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About ShipHero

ShipHero is a cloud-based multi-channel inventory and warehouse management solution aimed at merchants and Third-Party Logistics (3PL) providers. The software offers tools for managing orders, inventory, barcoding, batch picking, shipping, returns, and more. ShipHero automatically syncs inventory across multiple eCommerce stores, such as Amazon, eBay, Shopify, BigCommerce, Walmart, and Etsy. All inventory changes are tracked, including receiving, fulfilled orders, restocked returns, cycle counts, and manual updates. Barcodes for products, totes, boxes, and locations can be created, managed, printed, and scanned, and ShipHero automatically determines optimal picking routes to streamline the pick & pack process. Integrations with multiple shipping providers ensures that users can find the cheapest shipping options and share tracking information with customers.

Key benefits of ShipHero

  • ShipHero synchronizes product availability across all connected stores with matching products, and automatically generates SKUs for products, allowing users to manage products across multiple stores, locations, and warehouses, optimize inventory recording, and prioritize where stock is shipped to and from.

  • Users can create, print, edit, manage, and scan barcodes to ensure correct picking of products and quantities, receive purchase orders using manufacturer barcodes, set packages and weights using box barcodes, and more.

  • Automation rules allow users to set order priorities, select shipping methods and options such as insurance, remove items from orders, record notes and holds, create specific instructions on how to package orders, and more.

  • Inventory adjustments are tracked, with details of who made changes, when, and why.

  • Inventory can be continually counted with the cycle count feature, with users able to control how many weeks per complete cycle count, removing the need for annual warehouse shutdowns to count inventory.

    • Images

    ShipHero Software - ShipHero Shipping Board
    ShipHero Software - ShipHero Hero Board
    ShipHero Software - ShipHero Mobile App
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    Reviews

    Overall rating

    4.2 /5
    (80)
    Value for Money
    4.0/5
    Features
    4.0/5
    Ease of Use
    4.2/5
    Customer Support
    3.9/5

    Already have ShipHero?

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    Showing 5 reviews of 80 Read all reviews
    Showing 5 reviews of 80
    Maddie
    Maddie
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Mediocre

    Reviewed on 2018/03/30

    Pros

    That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.

    Cons

    It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful.

    Jacob
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Big Improvements Even Early On

    Reviewed on 2019/10/21

    We are still in the process of transitioning a majority of our clients over, however I can already...

    We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

    Pros

    Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.

    Cons

    There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to.

    Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system.

    Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person.

    Mikaela
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2–10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ShipHero is Awesome!

    Reviewed on 2025/03/01

    Enjoyable and easy to navigate. Very user friendly!

    Enjoyable and easy to navigate. Very user friendly!

    Pros

    I love how easy ShipHero works with other platforms like Shopify!

    Cons

    I found my experiences with ShipHero to be great and I have no complaints so far!

    Greg
    Greg
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here

    Reviewed on 2023/06/28

    First, they have a kind caring sales person tell you why you are better off with them, and how...

    First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam

    Pros

    Nothing, nothing, nothing, nothing, nothing

    Cons

    Everything Everything Everything Everything Everything

    Louise
    Overall rating
    • Industry: Apparel & Fashion
    • Company size: 11–50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Be careful and weight all

    Reviewed on 2024/12/26

    They lost our inventory and the company refused to compensate the lost

    They lost our inventory and the company refused to compensate the lost

    Pros

    Fulfillment for orders is really good and decent

    Cons

    Setting up and maintaining SKU can be difficult and challenging but there’s support if you can reach someone

    Showing 5 reviews of 80 Read all reviews

    ShipHero FAQs

    Below are some frequently asked questions for ShipHero.

    ShipHero offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Please contact us to request a personalized demo & quote.

    ShipHero has the following typical customers:

    11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ShipHero supports the following languages:

    English

    ShipHero supports the following devices:

    iPhone (Mobile), iPad (Mobile)

    ShipHero integrates with the following applications:

    6 River Systems, Adobe Commerce, BigCommerce, Brightpearl, FedEx Ship Manager, FirstMile, FlavorCloud, Flxpoint, Global-e, Inventory Planner, Klaviyo, Make, Managed WooCommerce, NetSuite, Nulogy, Order Desk, Pipe17, SPS Commerce, Segmail, Sendcloud, Sendle, Shippo, Shopify, Shopify Plus, WooCommerce, Xero

    ShipHero offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

    See all software categories found for ShipHero.

    Folder icon Inventory Management Software
    Folder icon Barcode Generator Software
    Folder icon Warehouse Management Software
    Folder icon eCommerce Software
    Folder icon Third Party Logistics (3PL) Software
    Folder icon Order Fulfillment Software