Column Case Management

Workflow-driven, web-based investigation management

About Column Case Management

Column Case Management is a web-based investigation management solution designed for law enforcement, financial services, and investigative industries. The SaaS solution aids with complex case management workflows by providing features such as service level agreements (SLAs), approval process control, business process automation, self service incident reporting, audit trails, role-based permissions, evidence management, and more.

In order to facilitate the management and collaboration on investigative cases, Column Case Management allows users to access all consolidated case information in one place through a searchable system. The Google style search engine crawls the whole database for documents or information relating to a keyword and can be filtered by case, people, sites, property, due date, attachments, and more. Each case file contains key information including case disposition, notes, characteristics, document attachments, records and evidence, and role-based permissions can be setup to control which employees have access to data.

Business processes such as incident ticket assignment, prioritization, email notifications, duplicate data flagging, reporting, audit logging, and more, can be automated through customizable workflows. Service level agreements can be configured to ensure employees meet their assignment targets and deadlines and full audit logs are automatically generated to facilitate the tracking and monitoring of team activity and performance. With Column Case Management, users can gain business intelligence and explore trends through visual, graphical analytics, and custom dashboards can be created for quick access to real-time data to aid with business decisions.

Pricing starting from:

US$20 000,00/year

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Column Case Management

Key benefits of Column Case Management

  • Manage records, documents and evidence with Column Case Management’s secure file storage and utilize the advanced search tool for improved information access. Track each case and compare to other cases of similar or related crimes.

  • Ensure data is safe with Column Case Management’s security measures including SSL encryption, role-based data access and permissions, auditable data to ensure compliance, and more.

  • Utilize the self service portal to submit incident reports or requests and track their progress. Allow customers to help themselves by creating a self-service knowledge-base and FAQs.

  • Manage business processes and improve consistency by automating and customizing workflows including duplicate detection, data reconciliation, auditing, and prioritization of cases.

  • See a snapshot of workload with Column Case Management’s reporting tools which allow users to drill down into cases by incident type or investigator, build ad hoc reports, and create custom dashboards to aid with business decisions.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English

    Pricing starting from:

    US$20 000,00/year

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Column Case Management

    Images

    Column Case Management Software - Case Console
    Column Case Management Software - Relationship Viewer
    Column Case Management Software - Real Time Dashboards
    Column Case Management Software - Personalized Calendar
    Column Case Management Software - Solvability/Risk Score
    View 6 more
    Column Case Management video
    Column Case Management Software - Case Console Column Case Management Software - Relationship Viewer Column Case Management Software - Real Time Dashboards Column Case Management Software - Personalized Calendar Column Case Management Software - Solvability/Risk Score

    Features

    Total features of Column Case Management: 36

    • API
    • Access Controls/Permissions
    • Accounting
    • Activity Dashboard
    • Alerts/Notifications
    • Audit Management
    • Audit Trail
    • Case Management
    • Compliance Management
    • Contact Management
    • Court Management Integration
    • Crime Scene Management
    • Criminal Database
    • Customizable Forms
    • Data Management
    • Data Visualization
    • Document Management
    • Document Storage
    • Evidence Management
    • Field Reporting
    • Fraud Detection
    • GIS Integration
    • Incident Management
    • Incident Mapping
    • Internal Affairs Administration
    • Investigation Management
    • Real Time Data
    • Reporting & Statistics
    • Risk Assessment
    • Role-Based Permissions
    • SSL Security
    • Search/Filter
    • Single Sign On
    • Subject Profiles
    • Time & Expense Tracking
    • Workflow Management

    Alternatives

    eFORCE

    4,2
    #1 Alternative to Column Case Management
    eFORCE Software provides solutions for public safety and law enforcement agencies regarding court and jail management...

    Resolver

    4,4
    #2 Alternative to Column Case Management
    Resolver helps you manage risk and security across the enterprise in a single solution.

    Ontic

    5
    #3 Alternative to Column Case Management
    Ontic empowers physical security teams to proactively and continually assess, collaborate and act on more threats to...

    Omnigo

    4,4
    #4 Alternative to Column Case Management
    Omnigo Software is an all-in-one security management and incident reporting software for monitoring safety, record...

    Reviews

    Overall rating

    4,3 /5
    (3)
    Value for Money
    4,3/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    4,3/5

    Already have Column Case Management?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 3 reviews of 3
    Cheryl G.
    Overall rating
    • Industry: Law Enforcement
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Column Case Investigative Review

    Reviewed on 2019/05/23

    The Column Case Management System is perfect to manage an investigation from start to finish. ...

    The Column Case Management System is perfect to manage an investigation from start to finish. Anything related to an investigation is saved in Column. We don't even keep hard copies once the documents are saved in Column. The Journal entries tell the story of the investigation. We did a customization to request and generate subpoenas right from Column. What a time saver and once again, very user friendly.

    Pros

    Very user friendly. It is very easy for the investigators and auditors to keep track of everything that has been assigned to them and at any given time they can see just where things are at on a specific investigation.

    Cons

    At this time there is really nothing that I can say.

    John W.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 10 000+ Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Overall usability and satisfaction

    Reviewed on 2019/05/28

    We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're...

    We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're using Column Case Management. It is the best suited application for this scenario. Many want to go the route of ITSM suite for this, but it's not optimal. ITSM suites align IT services with lines of business, which limits its use when only being used with a line of business.

    Pros

    This application is extremely robust. There's not much it can't do. Not to mention, if it can't do it OOTB, it can be customized (albeit at a cost) to do what you need it to. But, having said that, i think the biggest advantage Column has against most (if not all) of their competitors, is the use of Float/Concurrent licenses. this brings the overall yearly maintenance costs drastically down, as compared to their competition.

    Cons

    The customization aspect get get very pricey. Although I believe in later versions of the application, upgrades don't take additional customizations, in our situation currently, it will cost us additional money for us to upgrade so the same customizations remain in the latest version.

    Verified Reviewer
    Overall rating
    • Industry: Insurance
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Case Management Implementation

    Reviewed on 2019/06/14

    Pros

    The software helps us prioritize and manage various problems we have in our organization. The software has been implemented on the AR framework and integrates with BMC/Remedy to automatically create a case record for us to complete our investigation. Our investigation includes storing documentation and adding data to better quantify the issue.

    Cons

    Support in a large corporate environment--with different security, processes, and architecture--proves to be difficult. That said, Column IT appears to be receptive and committed to obtaining feedback and bettering their overall processes.

    Column Case Management FAQs

    Below are some frequently asked questions for Column Case Management.

    Column Case Management offers the following pricing plans:

    • Starting from: US$20 000,00/year
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Column Case Management for pricing information. [email protected]

    Column Case Management has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Column Case Management supports the following languages:

    English

    Column Case Management supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Column Case Management has

    Column Case Management offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for Column Case Management.