Column Case Management

Column Case Management

Workflow-driven, web-based investigation management

4.3/5 (3 reviews)

Column Case Management Overview

Column Case Management is a web-based investigation management solution designed for law enforcement, financial services, and investigative industries. The SaaS solution aids with complex case management workflows by providing features such as service level agreements (SLAs), approval process control, business process automation, self service incident reporting, audit trails, role-based permissions, evidence management, and more.

In order to facilitate the management and collaboration on investigative cases, Column Case Management allows users to access all consolidated case information in one place through a searchable system. The Google style search engine crawls the whole database for documents or information relating to a keyword and can be filtered by case, people, sites, property, due date, attachments, and more. Each case file contains key information including case disposition, notes, characteristics, document attachments, records and evidence, and role-based permissions can be setup to control which employees have access to data.

Business processes such as incident ticket assignment, prioritization, email notifications, duplicate data flagging, reporting, audit logging, and more, can be automated through customizable workflows. Service level agreements can be configured to ensure employees meet their assignment targets and deadlines and full audit logs are automatically generated to facilitate the tracking and monitoring of team activity and performance. With Column Case Management, users can gain business intelligence and explore trends through visual, graphical analytics, and custom dashboards can be created for quick access to real-time data to aid with business decisions.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Column Case Management Reviews

Overall rating
4.3/5
100% positive reviews
1
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Verified Reviewer

Case Management Implementation

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

Pros

The software helps us prioritize and manage various problems we have in our organization. The software has been implemented on the AR framework and integrates with BMC/Remedy to automatically create a case record for us to complete our investigation. Our investigation includes storing documentation and adding data to better quantify the issue.

Cons

Support in a large corporate environment--with different security, processes, and architecture--proves to be difficult. That said, Column IT appears to be receptive and committed to obtaining feedback and bettering their overall processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Cheryl G.

Column Case Investigative Review

Used Daily for 2+ years
Reviewed on 2019/05/23
Review Source: Capterra

The Column Case Management System is perfect to manage an investigation from start to finish. Anything related to an investigation is saved in Column. We don't even keep hard copies once the documents are saved in Column. The Journal entries tell the story of the investigation. We did a customization to request and generate subpoenas right from Column. What a time saver and once again, very user friendly.

Pros

Very user friendly. It is very easy for the investigators and auditors to keep track of everything that has been assigned to them and at any given time they can see just where things are at on a specific investigation.

Cons

At this time there is really nothing that I can say.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
John W.

Overall usability and satisfaction

Used Monthly for 2+ years
Reviewed on 2019/05/28
Review Source: Capterra

We use this application for our Non-IT Help Desks. Basically, if you're not the IT shop, you're using Column Case Management. It is the best suited application for this scenario. Many want to go the route of ITSM suite for this, but it's not optimal. ITSM suites align IT services with lines of business, which limits its use when only being used with a line of business.

Pros

This application is extremely robust. There's not much it can't do. Not to mention, if it can't do it OOTB, it can be customized (albeit at a cost) to do what you need it to. But, having said that, i think the biggest advantage Column has against most (if not all) of their competitors, is the use of Float/Concurrent licenses. this brings the overall yearly maintenance costs drastically down, as compared to their competition.

Cons

The customization aspect get get very pricey. Although I believe in later versions of the application, upgrades don't take additional customizations, in our situation currently, it will cost us additional money for us to upgrade so the same customizations remain in the latest version.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Column Case Management Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Column Case Management for pricing information.

Column Case Management Features

  • API
  • Activity Dashboard
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Document Storage
  • Real Time Data
  • Workflow Management

  • Activity Tracking
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Additional information for Column Case Management

Key features of Column Case Management

  • Accounting management
  • Activity dashboard
  • Ad hoc reporting
  • Approval process control
  • Audit trail
  • Automatic notifications
  • Budgeting & forecasting
  • Business intelligence
  • Business process control
  • CRM integration
  • Case history
  • Case management
  • Chain of custody reporting
  • Collaboration tools
  • Compliance management
  • Custom forms
  • Data encryption
  • Data visualization
  • Digital evidence management
  • Document management
  • Document storage
  • Duplicate detection
  • Employee self service
  • Evidence management
  • Follow-up tracking
  • Fraud detection
  • Graphical data presentation
  • Internal affairs administration
  • Investigative reports
  • Knowledge base
  • Multi-agency administration
  • Permission management
  • Prioritizing
  • Probation management
  • Procurement management
  • Real time analytics
  • Real time data
  • Request assignment
  • Risk assessment
  • Role-based permissions
  • SSL security
  • Search functionality
  • Single sign on
  • Subject profiles
  • Support ticket tracking
  • Time & expense tracking
  • Trouble ticketing
  • Visual analytics
  • Workflow management

Benefits

  • Manage records, documents and evidence with Column Case Management’s secure file storage and utilize the advanced search tool for improved information access. Track each case and compare to other cases of similar or related crimes.

  • Ensure data is safe with Column Case Management’s security measures including SSL encryption, role-based data access and permissions, auditable data to ensure compliance, and more.

  • Utilize the self service portal to submit incident reports or requests and track their progress. Allow customers to help themselves by creating a self-service knowledge-base and FAQs.

  • Manage business processes and improve consistency by automating and customizing workflows including duplicate detection, data reconciliation, auditing, and prioritization of cases.

  • See a snapshot of workload with Column Case Management’s reporting tools which allow users to drill down into cases by incident type or investigator, build ad hoc reports, and create custom dashboards to aid with business decisions.

  • Column Case Management FAQs

    Below are some frequently asked questions for Column Case Management.

    Q. What type of pricing plans does Column Case Management offer?

    Column Case Management offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Column Case Management for pricing information.

    Q. What are the main features of Column Case Management?

    Column Case Management offers the following features:

    • Accounting management
    • Activity dashboard
    • Ad hoc reporting
    • Approval process control
    • Audit trail
    • Automatic notifications
    • Budgeting & forecasting
    • Business intelligence
    • Business process control
    • CRM integration
    • Case history
    • Case management
    • Chain of custody reporting
    • Collaboration tools
    • Compliance management
    • Custom forms
    • Data encryption
    • Data visualization
    • Digital evidence management
    • Document management
    • Document storage
    • Duplicate detection
    • Employee self service
    • Evidence management
    • Follow-up tracking
    • Fraud detection
    • Graphical data presentation
    • Internal affairs administration
    • Investigative reports
    • Knowledge base
    • Multi-agency administration
    • Permission management
    • Prioritizing
    • Probation management
    • Procurement management
    • Real time analytics
    • Real time data
    • Request assignment
    • Risk assessment
    • Role-based permissions
    • SSL security
    • Search functionality
    • Single sign on
    • Subject profiles
    • Support ticket tracking
    • Time & expense tracking
    • Trouble ticketing
    • Visual analytics
    • Workflow management

    Q. Who are the typical users of Column Case Management?

    Column Case Management has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Column Case Management support?

    Column Case Management supports the following languages:

    English

    Q. What type of pricing plans does Column Case Management offer?

    Column Case Management has the following pricing plans:

    Subscription

    Q. Does Column Case Management support mobile devices?

    We do not have any information about what devices Column Case Management supports

    Q. What other apps does Column Case Management integrate with?

    We do not have any information about what integrations Column Case Management has

    Q. What level of support does Column Case Management offer?

    Column Case Management offers the following support options:

    Online Support, Phone Support

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