ClickHelp

Author, host and deliver docs across platforms and devices

About ClickHelp

ClickHelp is a professional technical writing solution that allows companies standardize their online documentation, and present it in a branded mobile-friendly portal. The web-based documentation platform provides both an authoring environment where technical writers and documentation specialists can collaborate on user guides and KBs, and a hosting environment where users can publish ready content. With ClickHelp, users can also export ready documentation to a number of formats, including PDF, Web Help, CHM, DOC/DOCX, etc.

Key benefits of ClickHelp

  • Topic editor (WYSIWYG) with full support for rich content, video, Flash, interactive elements.

  • Topic workflow with status, assignee, owners, email notifications.

  • Single-sourcing functions like variables, conditional blocks, etc.

  • Content reuse with the help of Content Snippets.

  • Unlimited editing history for each topic (who, when, and how a document was changed) with a visual comparison of different topic versions.

  • Special review workflow with the reviewer user type and user permissions.

  • Link Viewer tool to see what topics link to, and what other documents link to topics.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Images

    Portal dashboard
    Versioning reports
    Link viewer
    Quick reference manual
    Reviewer dashboard
    View 6 more
    ClickHelp video
    ClickHelp screenshot: Portal dashboard ClickHelp screenshot: Versioning reports ClickHelp screenshot: Link viewer ClickHelp screenshot: Quick reference manual ClickHelp screenshot: Reviewer dashboard

    Features

    Total features of ClickHelp: 34

    • API
    • Audit Trail
    • Automatic Backup
    • Collaboration Tools
    • Configurable Workflow
    • Content Repository
    • Custom Landing Pages
    • Customizable Templates
    • Data Import/Export
    • Data Migration
    • Drag & Drop Interface
    • Email Notifications
    • Feedback Collection
    • Feedback Management
    • File Management
    • HTML5 Technology
    • Help Desk Integration
    • Multi-Language
    • Permission Management
    • Policy Management
    • Project Management
    • Projections
    • Reporting & Statistics
    • Rich Text Editor
    • Role-Based Permissions
    • Rule Based Publishing
    • SEO Management
    • SSL Security
    • Search Functionality
    • Single Sign On
    • Third Party Integration
    • Version Control
    • WYSIWYG Editor
    • Workflow Management

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    Reviews

    Overall rating

    4,7 /5
    (17)
    Value for Money
    4,7/5
    Features
    4,7/5
    Ease of Use
    4,6/5
    Customer Support
    5/5

    Already have ClickHelp?

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    Write a Review!
    Showing 5 reviews of 17
    Aryeh S.
    Overall rating
    • Industry: Computer & Network Security
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Super satisfied

    Reviewed on 2020/03/04

    We moved our documentation on-line, including SSO access and a whole lot more. The start-up was...

    We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!

    Pros

    ClickHelp is very easy to use, and the support is legendary.

    Cons

    I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

    Response from ClickHelp

    Great feedback, thank you so much for your kind words about ClickHelp! We're happy to hear you're super satisfied!

    Eric L.
    Overall rating
    • Industry: Publishing
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Infrastructure

    Reviewed on 2019/06/27

    It's been great. From my first communications with representative before purchasing (and then the...

    It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic.

    Pros

    • That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground.
    • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great.
    • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well.

    Cons

    I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all.

    Response from ClickHelp

    Eric, thank you for your feedback, great to hear you like the product! We'll certainly consider updating our templates in the future.

    In fact, many of our clients use flexible branding capabilities of ClickHelp to style their portals according to their company style guides so that they match their designs exactly. We even have a gallery demonstrating some of the customized portals here: https://clickhelp.com/portal-gallery/

    Supriya A.
    Overall rating
    • Industry: Computer Software
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    One of the best tools for product documentation

    Reviewed on 2019/05/07

    A great tool for creating content. ClickHelp also provides a way to create a landing page for your...

    A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets.

    If you are planning to move to another Help Authoring tool, do explore ClickHelp.

    Pros

    ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc.

    I have been able to use different templates for different deliverables and have been able to increase user readability and retention.

    Cons

    I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

    Response from ClickHelp

    Supriya, thank you for your review! We have added your improvement request to our DB, thanks so much for sharing your feedback!

    Hana H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 10 000+ Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Useful tool for basic technical writer documentation

    Reviewed on 2019/04/16

    Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool...

    Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career.

    Pros

    - Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors.
    - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants
    - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc.
    - Great customer support: quick and helpful in their communication
    - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks

    Cons

    There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :(

    Response from ClickHelp

    Thank you for the feedback! Please note that you can switch the topic editor to the Full-Screen mode via the F11 shortcut or the "View | Full Screen" button on the Home tab of the editor ribbon. As for your other improvement suggestions, we've registered them in our DB and will consider implementing them. Feel free to contact us if you have more improvement ideas or need help with the product - we treat customer feedback seriously and we're happy to listen.

    Aleš J.
    Overall rating
    • Industry: Paper & Forest Products
    • Company size: 10 000+ Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Fulfills our current needs and prepared for our future needs

    Reviewed on 2018/11/15

    I'm a ClickHelp beginner (3 months) but experienced technical documentation writer (15 years). I...

    I'm a ClickHelp beginner (3 months) but experienced technical documentation writer (15 years). I have my concepts of documentation structure, gathering information, reviewing and publishing process. With some adjustments the ClickHelp meets my requirements.

    Pros

    The single source concept - one database of topics which can be published in various formats, some parts can be tagged not to be published in some output versions. Especially nice tool for creating on-line help. In addition to unlimited formatting options (css) definable in various Styles, there are those smart web objects like drop-down texts, pop-up windows, embedded topics, links to other parts of the book or other files, pictures, videos.
    I also appreciate the cloud concept - every change can be quickly updated for all readers, authors can login everywhere, no software to be installed, no updates, patch sets, service packs.
    And of course the mighty user rights configuration - both on the editor/reviewer side and the audience side.
    Icing on the cake is the reader's feedback - for each topic the authors can see the total number of its readers and number of their thumb ups/downs.

    Cons

    Sometimes there are too many user controls and options. Like on ancient Japanese hi-fi, while the user actually needs only the on/off switch and volume knob. And I'm afraid that ClickHelp makes me feel like learning HTML (although I have enough experts all around).

    Response from ClickHelp

    Ales, thank you for your review and the improvement ideas you submitted to us! Your feedback is much appreciated!

    Showing 5 reviews of 17 Read all reviews

    ClickHelp FAQs

    Below are some frequently asked questions for ClickHelp.

    ClickHelp offers the following pricing plans:

    • Starting from: US$50,00
    • Pricing model: Subscription
    • Free Trial: Available

    Basic: $50/month when paid monthly (or $43/month when paid annually) Standard: $75/month when paid monthly (or $63/month when paid annually) Pro: $250/month when paid monthly (or $210/month when paid annually) Business: $600/month when paid monthly (or $500/month when paid annually) Custom pricing plans also available - contact ClickHelp for more information.

    ClickHelp offers the following features:

    • Audit trail
    • Automatic backup
    • Boolean search
    • Collaboration tools
    • Configurable workflow
    • Content repository
    • Custom landing pages
    • Customizable templates
    • Data import/export
    • Data migration
    • Document publishing
    • Drag & drop interface
    • Email notifications
    • FAQ
    • Feedback collection
    • Feedback management
    • File management
    • HTML5 technology
    • Help desk integration
    • Import / export data
    • Multi-language
    • Permission management
    • Policy management
    • Project management
    • Reporting & statistics
    • Rich text editor
    • Role-based permissions
    • Rule based publishing
    • SEO management
    • SSL security
    • Search functionality
    • Single sign on
    • Third party integration
    • Version control
    • WYSIWYG editor
    • Workflow management

    ClickHelp has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    ClickHelp supports the following languages:

    English

    We do not have any information about what devices ClickHelp supports

    ClickHelp integrates with the following applications:

    Google Analytics, JotForm, LiveChat, Microsoft Azure, Salesforce Sales Cloud, Zendesk, Zendesk

    ClickHelp offers the following support options:

    Online Support, Knowledge Base, Video Tutorials

    Related categories

    See all software categories found for ClickHelp.