About Splashtop Remote Support

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.

Key benefits of Splashtop Remote Support

  • Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

  • Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

  • During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

  • Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

  • Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Afghanistan, Antigua & Barbuda, Albania, Armenia and 164 others, Angola, Argentina, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Burundi, Benin, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Côte d’Ivoire, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Finland, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Guinea, Equatorial Guinea, Greece, South Georgia & South Sandwich Islands, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Iceland, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St. Kitts & Nevis, North Korea, South Korea, Kuwait, Kazakhstan, Laos, Lebanon, St. Lucia, Sri Lanka, Lesotho, Lithuania, Latvia, Libya, Morocco, Moldova, Montenegro, Madagascar, North Macedonia, Mali, Myanmar (Burma), Mauritania, Malta, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, French Polynesia, Philippines, Pakistan, Poland, Portugal, Paraguay, Qatar, Romania, Serbia, Russia, Saudi Arabia, Seychelles, Sudan, Sweden, Slovenia, Slovakia, Sierra Leone, Senegal, Suriname, South Sudan, El Salvador, Syria, Eswatini, Chad, French Southern Territories, Togo, Thailand, Tajikistan, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uzbekistan, St. Vincent & Grenadines, Venezuela, Vietnam, Yemen, South Africa, Zambia, Zimbabwe

    Supported Languages

    Chinese, English, French, German, Portuguese, Spanish

    Images

    Files can be transferred between local and remote computers
    Devices can be rebooted remotely
    Administrators can control remote capabilities
    Chat functionality enables the delivery of messages to the users of remote computers
    Users and computers can be grouped, allowing administrators to manage permissions in bulk
    View 6 more
    Splashtop Remote Support video
    Splashtop Remote Support screenshot: Files can be transferred between local and remote computers Splashtop Remote Support screenshot: Devices can be rebooted remotely Splashtop Remote Support screenshot: Administrators can control remote capabilities Splashtop Remote Support screenshot: Chat functionality enables the delivery of messages to the users of remote computers Splashtop Remote Support screenshot: Users and computers can be grouped, allowing administrators to manage permissions in bulk

    Features

    Total features of Splashtop Remote Support: 45

    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Alerts / Escalation
    • Alerts/Notifications
    • Anti Virus
    • Audit Management
    • Audit Trail
    • Automatic Backup
    • Backup and Recovery
    • Change Management
    • Chat/Messaging
    • Diagnostic Tools
    • Event Logs
    • File Sharing
    • File Transfer
    • IT Reporting
    • Inventory Management
    • Live Chat
    • Monitoring
    • Multi-Language
    • Patch Management
    • Print Management
    • Purchasing & Receiving
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Updates
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Scheduling
    • Screen Sharing
    • Search/Filter
    • Self Service Portal
    • Server Monitoring
    • Session Recording
    • Session Transfer
    • Summary Reports
    • Two-Factor Authentication
    • Unattended Access
    • User Management

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    Reviews

    Overall rating

    4,5 /5
    (77)
    Value for Money
    4,7/5
    Features
    4,4/5
    Ease of Use
    4,7/5
    Customer Support
    4,6/5

    Already have Splashtop Remote Support?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 77
    Jessica G.
    Overall rating
    • Industry: Real Estate
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I used to Recommend TeamViewer, NOW its all about Splashtop!

    Reviewed on 2020/11/24

    I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.

    I came from using Teamviewer, i will never go back. Splashtop is honestly perfect to use.

    Pros

    I loved the easiness of just having a username and password to access my computer, i used to use TEAMVIEWER, and of course we needed the IP address, so some unique number, if not forget it you are out of luck ... this is so much easier and user friendly. Plus, totally inexpensive.

    Cons

    It was a bit difficult to maneuver at first, trying to get the screen to fit was the worse, i eventually got it and it works fine,

    Daniel S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Finally, Remote Access with a Smile

    Reviewed on 2019/08/01

    I haven't needed to contact support very much but each time I have they have been quick to help....

    I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.

    Pros

    Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

    Cons

    The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

    Dan G.
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    A good piece of software, although it's bare-bones and a bit slow in comparison with others.

    Reviewed on 2018/05/18

    Splashtop has a good price point and is decent entry-level remote control software, although there...

    Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

    Pros

    Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

    Cons

    In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

    Kyle S.
    Overall rating
    • Industry: Accounting
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Remote support company using Splashtop for supporting users

    Reviewed on 2021/01/28

    Overall, we are happy with splashtop. It is relatively inexpensive and it is very easy for our...

    Overall, we are happy with splashtop. It is relatively inexpensive and it is very easy for our customers to user

    Pros

    The software is very easy for our customers to use. The download file automatically downloads and opens the file onto their computer. From there they just give us a code and we can access their PC

    Cons

    It would be nice to have more chatting and voice features built into the software. It also only allows one user to access someone desktop at a time. For example, if we have two remote support users working on the same ticket it would be nice for both to be able to view the customers computer

    Dave O.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Replaced LogMeIn Central and Integrates with Datto RMM

    Reviewed on 2019/07/29

    Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we...

    Connecting to a Splashtop cleint is very fast. I also like how it gives a pop up when we connect/disconnect

    Pros

    What I like most about the software it s the cost! The cost is amazing compared to what we had with Central. We have close to 500 Machines using the RMM and Splashtop direct.

    Cons

    When using with Integrated RMM you cant drag and drop files or print. Would like the remote printer to just re-direct the printers instead of having to ad the XPS Viewer.

    Showing 5 reviews of 77 Read all reviews

    Splashtop Remote Support FAQs

    Below are some frequently asked questions for Splashtop Remote Support.

    Splashtop Remote Support offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is based on the number of unattended (endpoint) computers per year. Starts at $40/month for 25 computers Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers. All packages billed annually Contact Splashtop for plans with over 5000 computers.

    We do not have any information about Splashtop Remote Support features

    Splashtop Remote Support has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Splashtop Remote Support supports the following languages:

    Chinese, English, French, German, Portuguese, Spanish

    Splashtop Remote Support supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Splashtop Remote Support integrates with the following applications:

    Atera, Autotask PSA, Freshdesk, Freshservice, MaaS360, MobileIron Mobile Management, Naverisk, NinjaRMM, ServiceNow, Spiceworks, Zendesk

    Splashtop Remote Support offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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