Splashtop Remote Support Overview

What is Splashtop Remote Support?

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.

Splashtop Remote Support Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.


Splashtop Remote Support Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
Chinese (Simplified), English, French, German, Portuguese, Spanish

Media

Files can be transferred between local and remote computers
Devices can be rebooted remotely
Administrators can control remote capabilities
Chat functionality enables the delivery of messages to the users of remote computers
Users and computers can be grouped, allowing administrators to manage permissions in bulk
Splashtop Remote Support video Splashtop Remote Support screenshot: Files can be transferred between local and remote computers Splashtop Remote Support screenshot: Devices can be rebooted remotely Splashtop Remote Support screenshot: Administrators can control remote capabilities Splashtop Remote Support screenshot: Chat functionality enables the delivery of messages to the users of remote computers Splashtop Remote Support screenshot: Users and computers can be grouped, allowing administrators to manage permissions in bulk

Splashtop Remote Support Reviews

Splashtop Remote Support Reviews

Overall rating
4,5
/
5
Excellent
47

Very good
17

Average
2

Poor
1

Terrible
2

Value for Money
4,7
Features
4,4
Ease of Use
4,7
Customer Support
4,5
93% recommended this app
Matthew F.

Great remote desktop software with incredible features!

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.


Daniel S.

Finally, Remote Access with a Smile

I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.


Sabrina C.

Can't get easier than this.


Dan G.

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.


Ryan H.

Great Value and Support!

While the Remote Support product is pretty easy to figure out, there were a few questions along the way. The support team was very responsive - I used email and chat options.


Matthew F.

Great remote desktop software with incredible features!

Used Daily for 2+ years
Reviewed on 2018/02/09
Review Source: Capterra

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Finally, Remote Access with a Smile

Used Daily for 6-12 months
Reviewed on 2019/08/01
Review Source: Capterra

I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.

Pros

Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.

Cons

The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sabrina C.
Industry: Computer Software
Company size: 1 001-5 000 Employees

Can't get easier than this.

Used Daily for 6-12 months
Reviewed on 2020/09/24
Review Source: GetApp

Pros

I've loved this software as soon as we started using it. It is easy to find servers you want to remotly connect to... You can save the credentials so the program will automatically open that server for you next time. It is fast and it's super easy to use. Organized and tidy.

Cons

When you make the toolbar on top dissappear it's hard to know how to get it back to close the remote control window!.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Dan G.
Company size: 2-10 Employees

A good piece of software, although it's bare-bones and a bit slow in comparison with others.

Used Daily for 2+ years
Reviewed on 2018/05/18
Review Source: SoftwareAdvice

Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.

Pros

Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.

Cons

In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Ryan H.
Industry: Leisure, Travel & Tourism
Company size: 51-200 Employees

Great Value and Support!

Used Weekly for 1-5 months
Reviewed on 2020/08/01
Review Source: Capterra

While the Remote Support product is pretty easy to figure out, there were a few questions along the way. The support team was very responsive - I used email and chat options.

Pros

We reviewed several products for our company and Splashtop handled our primary needs for supporting our workstations remotely. One of the biggest pros was the inclusion of the employee remote access to their PC's - especially during these WFH times! We ended up saving a substantial amount of money due to the consolidation of IT Remote Support tool and the Employee Remote Access into one product.

Cons

I wish there were more alerts and reporting available, as well as more information provided for each workstation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 69 user ratings
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Splashtop Remote Support Pricing

Splashtop Remote Support Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Value for Money
4,7/5
Based on 69 user ratings
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Splashtop Remote Support Features

Splashtop Remote Support Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 69 user ratings
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Categories

Additional information for Splashtop Remote Support

Additional information for Splashtop Remote Support

Key features of Splashtop Remote Support

  • 256-bit AES encryption
  • Annotation
  • Audio support
  • Audit trails
  • Chat
  • Computer & user grouping
  • Computer list search
  • Custom shortcuts
  • File transfer
  • Group permissions
  • Logging
  • Multi-monitor navigation
  • Permissions control
  • Remote access
  • Remote print
  • Remote reboot
  • Remote wake
  • Screen sharing
  • Two-step verification
  • Unattended access
  • User management

Benefits

  • Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

  • Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

  • During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

  • Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

  • Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.

  • Splashtop Remote Support FAQs

    Splashtop Remote Support FAQs

    Below are some frequently asked questions for Splashtop Remote Support.

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on the number of unattended (endpoint) computers per year. Plus from $25/month for 25 computers Premium: from $40/month for 25 computers Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers. All packages billed annually Contact Splashtop for plans with over 5000 computers.

    Q. What are the main features of Splashtop Remote Support?

    Splashtop Remote Support offers the following features:

    • 256-bit AES encryption
    • Annotation
    • Audio support
    • Audit trails
    • Chat
    • Computer & user grouping
    • Computer list search
    • Custom shortcuts
    • File transfer
    • Group permissions
    • Logging
    • Multi-monitor navigation
    • Permissions control
    • Remote access
    • Remote print
    • Remote reboot
    • Remote wake
    • Screen sharing
    • Two-step verification
    • Unattended access
    • User management

    Q. Who are the typical users of Splashtop Remote Support?

    Splashtop Remote Support has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Splashtop Remote Support support?

    Splashtop Remote Support supports the following languages:

    Chinese (Simplified), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support has the following pricing plans:

    Subscription

    Q. Does Splashtop Remote Support support mobile devices?

    Splashtop Remote Support supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Splashtop Remote Support integrate with?

    Splashtop Remote Support integrates with the following applications:

    Atera, Autotask, Autotask, Freshdesk, Naverisk, NinjaRMM, ServiceNow, Spiceworks, Splashtop On-Demand Support, Zendesk

    Q. What level of support does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs, Forum, Video Tutorials