Splashtop Remote Support

Splashtop Remote Support

Remote support for MSPs, IT service providers & helpdesks

4.4/5 (36 reviews)

Splashtop Remote Support Overview

Splashtop Remote Support is a remote support solution for IT and support teams designed to allow users to provide clients with remote access and remotely support clients’ computers. The software is suitable for IT professionals, help desks, and managed service providers (MSPs), and allows users to access Windows servers and workstations, and Macs, through Google Chrome web browser, Windows, Mac, Android, and iOS devices, and Chromebooks.

Splashtop Remote Support offers support for audio and multi-monitor displays across real-time remote connections, with protection of remote sessions through TLS and 256-bit AES encryption. Admin and end user roles and permissions can be assigned and managed, and both users and computers can be organized into groups to simplify their management. Users can also control which remote functions are available to users, and whether computers display locked or blank screens during remote sessions.

With Splashtop Remote Support, users can transfer files between local and remote computers, and print files directly from remote computers through local printers. Remote wake functionality enables the powering up of remote devices as long as they support Wake-on-LAN, are connected via LAN cable, and another device is powered on in the same network. Built-in chat also allows the delivery of messages to the users of remote computers in real time.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Middle-East and Africa, United States

Supported Languages

Chinese (Simplified), English, French, German, Portuguese, Spanish

Splashtop Remote Support Reviews

Overall rating
4.4/5
92% positive reviews
20
Excellent
13
Very good
1
Average
1
Poor
1
Terrible
Drew L.

Great Value for the money for a remoting solution

Used Daily for 2+ years
Reviewed on 2018/08/09
Review Source: Capterra

I recommend it for cheap/smaller environments that just need simple remoting more than RDP can provide, but I wouldn't use this in an enterprise environment.

Pros

It is cheap and easy to license. The remoting itself is painless and works well, even in situations where internet connection is a bit... murky. Features are slick and well-designed, easy to access. Works great on desktop and phone/tablet solutions. Installer is great and can be automated in a windows environment.

Cons

It lacks some of the "big boy" features that other remoting softwares can provide, but those cost heaps more money. Support is basically a knowledge base, which is lacking, but honestly enough because it's pretty stable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Easy and affordable remote support

Used Daily for 2+ years
Reviewed on 2018/07/10
Review Source: Capterra

Splashtop has been a near perfect solution for our internal support needs. Every workstation in our organization can be accessed to provide support. With multiple locations and remote users it has been one of our best/most valuable support tools.

Pros

Easy and customizable deployment, runs as a service on remote station, client automatically updates, mobile friendly interface.
Can also create security groups for others accessing remote stations and control/limit access by group.

Cons

Access is to the desktop only, would be nice to have access to services, task manager, and system updates without logging in to desktop.
System resource usage seems a little excessive during the remote session.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Michael D.

Very Good Product!

Used Daily for 1+ year
Reviewed on 2019/02/06
Review Source: Capterra

This is a very good product and it is very-well priced. I use both this product and TeamViewer. It has almost all the same remote support features, and it connects very smoothly.

Also, the best distinguishing feature is the deployment setup. It makes it very easy to configure one deployment and deploy it on several computers.

The ONLY issue I have a problem with (and this is big to me) is that there is a slight lag whilst already connected. I use the software side-by-side with TeamViewer and the time to send commands, typing, mouse clicks, etc. is significantly longer than with TeamViewer. This is the only thing keeping me from FULLY committing to a premium subscription to Splashtop. I hope that this can be improved, because otherwise this is a very good produce.

Pros

I liked the multi-monitor support the most and also the deployment methods

Cons

I do not like the lag in the connection when sending typing and mouse clicks to remote computer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Matthew F.

Great remote desktop software with incredible features!

Used Daily for 2+ years
Reviewed on 2018/02/09
Review Source: Capterra

Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.

Pros

At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device

Cons

The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Carl T.

Low cost IT remote support product

Used Daily for 2+ years
Reviewed on 2018/12/20
Review Source: Capterra

We are happy with the price-feature mix up of this product.

Pros

This is the most cost effective replacement we have found to logmein. Once Logmein raised prices after being purchased by Cisco we looked for alternatives. Splashtop allows us to install on 500+ computers, and can have multiple support agents logged in simultaneously when collaborating to solve a problem. We can even

Cons

Software is easy/intuitive to use, the client is great. The web interface is a bit dated, could use a face lift, but we rarely use it. The client interface works well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Splashtop Remote Support Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on the number of unattended (endpoint) computers per year.
Plus from $25/month for 25 computers
Premium: from $40/month for 25 computers
Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
All packages billed annually
Contact Splashtop for plans with over 5000 computers.

Splashtop Remote Support Features

  • Chat
  • Instant Messaging

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Splashtop Remote Support

Key features of Splashtop Remote Support

  • 256-bit AES encryption
  • Annotation
  • Audio support
  • Audit trails
  • Chat
  • Computer & user grouping
  • Computer list search
  • Custom shortcuts
  • File transfer
  • Group permissions
  • Logging
  • Multi-monitor navigation
  • Permissions control
  • Remote access
  • Remote print
  • Remote reboot
  • Remote wake
  • Screen sharing
  • Two-step verification
  • Unattended access
  • User management

Benefits

  • Windows workstations and servers, and Macs, can be accessed from any Windows, Mac, Android, or iOS device, or using Google Chrome browser or a Chromebook.

  • Files from remote computers can be printed through local printers, without any need to transfer files, or print and then fax documents, and files can also be transferred remotely between devices.

  • During remote sessions, chat can be initiated with the user of the remote computer, allowing both users to send and receive messages in real time.

  • Remote wake functionality allows users to power up devices remotely as long as the target computer supports Wake-on-LAN, is connected via LAN cable, and another device on the same network is powered on.

  • Admin and end user roles and permissions can be managed, access to specific computers or groups can be controlled, and all connections, management activity, and file transfers are logged.

  • Splashtop Remote Support FAQs

    Below are some frequently asked questions for Splashtop Remote Support.

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on the number of unattended (endpoint) computers per year.
    Plus from $25/month for 25 computers
    Premium: from $40/month for 25 computers
    Packages are also available for 100, 250, 500, 750, 1000, 2000, 3000, 4000, and 5000 computers.
    All packages billed annually
    Contact Splashtop for plans with over 5000 computers.

    Q. What are the main features of Splashtop Remote Support?

    Splashtop Remote Support offers the following features:

    • 256-bit AES encryption
    • Annotation
    • Audio support
    • Audit trails
    • Chat
    • Computer & user grouping
    • Computer list search
    • Custom shortcuts
    • File transfer
    • Group permissions
    • Logging
    • Multi-monitor navigation
    • Permissions control
    • Remote access
    • Remote print
    • Remote reboot
    • Remote wake
    • Screen sharing
    • Two-step verification
    • Unattended access
    • User management

    Q. Who are the typical users of Splashtop Remote Support?

    Splashtop Remote Support has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Splashtop Remote Support support?

    Splashtop Remote Support supports the following languages:

    Chinese (Simplified), English, French, German, Portuguese, Spanish

    Q. What type of pricing plans does Splashtop Remote Support offer?

    Splashtop Remote Support has the following pricing plans:

    Subscription

    Q. Does Splashtop Remote Support support mobile devices?

    Splashtop Remote Support supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Splashtop Remote Support integrate with?

    Splashtop Remote Support integrates with the following applications:

    Autotask, Naverisk

    Q. What level of support does Splashtop Remote Support offer?

    Splashtop Remote Support offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials