CXT Software

Enterprise, multi-component courier dispatch software suite

About CXT Software

CXT Software's suite is a cloud-based, enterprise scalable solution designed to assist courier and on-demand delivery businesses of every kind. Handling typical daily operations, the core component begins with all the back-office center operations with a drag and drop dispatch board harnessing all logistics data. Leveraging "intelligent" distribution capabilities, algorithms match available drivers to the most local active order locations while acknowledging workloads and routing. Users can schedule recurring orders, handle invoicing and driver settlements, run filtered reports and also seamlessly transfer revenue data to leading third-party accounting systems like QuickBooks, Peachtree, Microsoft Dynamics, and more.

The suite then goes on to span various additional, fully integrated components. These include our route module for ensuring delivery resources and fleets are making their stops at precisely the most optimal locations, within the right times, and with successful delivery. The module more specifically provides support for areas such as scheduled stop control, route planning, driver manifests, chain of custody, proof of delivery, barcode scanning, and more. Driver tracking then augments this with real-time map-based plotting of tracked routes, orders, and drivers based on GPS or delivery/pickup data, giving dispatchers greater visibility on-field operation progress. Our integrations module adds a flexible Electronic Data Interchange (EDI) solution, and our client portal provides a self-service customer experience for placing and tracking shipments that can be re-branded and integrated into an existing website. This extended online support is furthered for remote driver assistance, with our driver app Nextstop for iOS and Android giving native smartphone accessibility to field-based features. These include driver check-in/clocking off, routing navigation, stop consolidation, job confirmation, dispatch messaging, GPS tracking, signature capture and Bluetooth / barcode scanning, and much more.

Key benefits of CXT Software

  • The core suite component for dispatch, offers a drag and drop dispatch board with features for scheduling and monitoring on-demand orders, intelligently allocating jobs, invoicing, accounting, reporting, and managing operations data within its SQL Server database.

  • Route handles route administration and optimization with tools for supporting route planning, driver manifests, stop controlling, chain of custody, and proof of delivery (POD), with barcode scanning for capturing route tracking updates in "near" real-time.

  • Driver tracking is the location mapping module that allows dispatchers to plot routes, orders, vehicle fleets, and drivers on geographic street-maps via last-known GPS or pickup /delivery data, providing a birds-eye overview of live operations that can be displayed on bigger dispatch office screens.

  • The client portal provides a self-service capability for customers and drivers, enabling the placing of orders, delivery tracking, delivery confirmation, invoicing with credit card payment processing, and more – all via the web accessible from any browser-enabled device.

  • The driver app is the system's native companion app for Android and iOS platforms, packages field operations support with key features for drivers that include job confirmation/rejection, stop lists with stop consolidation options, GPS-based tracking, signature capture, barcode scanning, etc.
  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    The client portal runs on all device types providing your customers the flexibility to connect with you on all their devices.
    See real-time reports and dashboards that enable you to make quick decisions and stay aware of all operational activities.
    Visualize your data the way you want to see it, either from the driver or operations app, customization is at the heart of everything we do.
    Find us online in all the app stores, you drivers can get to work quickly by downloading the app on millions of supported devices.
    Photo-on-delivery enables you to provide the same confidence and proof of delivery that customers expect when they order online.
    The driver app is beautiful and easy, drivers can learn to use the program in as little as 5 minutes and immediately start working.
    View 7 more
    CXT Software video
    CXT Software screenshot: The client portal runs on all device types providing your customers the flexibility to connect with you on all their devices. CXT Software screenshot: See real-time reports and dashboards that enable you to make quick decisions and stay aware of all operational activities. CXT Software screenshot: Visualize your data the way you want to see it, either from the driver or operations app, customization is at the heart of everything we do. CXT Software screenshot: Find us online in all the app stores, you drivers can get to work quickly by downloading the app on millions of supported devices. CXT Software screenshot: Photo-on-delivery enables you to provide the same confidence and proof of delivery that customers expect when they order online. CXT Software screenshot: The driver app is beautiful and easy, drivers can learn to use the program in as little as 5 minutes and immediately start working.

    Features

    Total features of CXT Software: 74

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Automated Scheduling
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Barcoding/RFID
    • Billing & Invoicing
    • CRM
    • Client Portal
    • Clock In / Out
    • Compensation Management
    • Contact Database
    • Credit Card Management
    • Credit Card Processing
    • Cross Docking
    • Customer Database
    • Data Import/Export
    • Delivery Tracking
    • Demand Forecasting
    • Digital Signature
    • Dispatch Management
    • Document Management
    • Drag & Drop
    • EDI
    • Electronic Signature
    • Employee Management
    • Fleet Management
    • GPS
    • Geographic Maps
    • Invoice Management
    • Label Printing
    • Labeling
    • Location Tracking
    • Mobile Access
    • Mobile Alerts
    • Mobile Signature Capture
    • Monitoring
    • Multi-Location
    • Order Entry
    • Order Management
    • Order Tracking
    • Package Tracking
    • Price / Margin Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Rating Engine
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Reporting & Statistics
    • Route Management
    • Route Optimization
    • Routing
    • SMS Messaging
    • Scheduling
    • Secure Data Storage
    • Self Service Portal
    • Shipping Labels
    • Shipping Management
    • Status Tracking
    • Strategic Planning
    • Territory Management
    • Third Party Integrations
    • Transportation Management
    • Website Integration
    • Work Order Management

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    Reviews

    Overall rating

    4,4 /5
    (14)
    Value for Money
    4,5/5
    Features
    4,2/5
    Ease of Use
    4,4/5
    Customer Support
    4,4/5

    Already have CXT Software?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 14
    Andrew B.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I love XDispatch!

    Reviewed on 2019/03/27

    It works. No problems. I was nervous switching to the hosted solution, but it is more reliable than...

    It works. No problems. I was nervous switching to the hosted solution, but it is more reliable than when I hosted on my own onsite server. The cost seems fair for what you get, a complete solution for your delivery company. XDispatch is constantly evolving, it will never be obsolete, making it an excellent investment. It is far more robust than I can explain here. I am totally satisfied, just ask any of the salesmen from other solutions that I continue to rebuff.

    Pros

    The #1 reason I have been with XDispatch for 20+ years is that they listen to the users and make the updates we request. Our industry is constantly changing, if our software can't adapt, we are out of business. XDispatch leads the way with integrations, allowing customers to use an API to inject orders into our system, and receive status updates back. With XDispatch we can export our sales directly to QuickBooks accounting software. The suite includes the Nextstop app that our couriers use. Nextstop allows us to communicate orders and receive status updates using 2-way data rather than relying on voice. This allows for greater efficiency in our dispatching. I request a LOT of custom queries and reports which they are happy to help me with. these are generally made available to all customers. This helps keep the software relevant as the community of XDispatch users is constantly thinking up the tools we need to succeed, which are then shared with all.

    Cons

    Changes I has requested get buried in the release notes for the updates, so sometimes I do not know that changes I requested have been implemented until I stumble upon them. But that seems to be less of a problem lately, the engineering team has been better at letting me know when my requests are being rolled out, and even checking to see if it is working as expected.

    I am sad that CXT no longer has an annual user's conference. This was my favorite industry event of the year. Getting together with the engineers at the bar and explaining how we use the software on a daily basis, often reveals that we are using features in unexpected ways which results in the software development path being altered to adapt to the users unexpected behavior. I really miss this.

    Response from CXT Software

    Thank you for your wonderful feedback Andrew. We certainly enjoyed the past conferences and hopefully, we'll still meet up face-to-face at the industry shows.

    Tim C.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Overall a great software and value for Logistics / Final Mile Delivery companies.

    Reviewed on 2019/03/27

    Overall, the software has in depth features that allow us the flexibility to handle most of our...

    Overall, the software has in depth features that allow us the flexibility to handle most of our customers' needs. The mobile application is simple for the drivers to use and gives us countless features to help us get real time information to and from our drivers. I would definitely recommend the software to others.

    Pros

    Final Mile Delivery company customers all seems to do things differently and our business revolves around providing that flexible and varying service. X Dispatch from CXT Software provides that flexibility. There are often multiple ways to do one task and each is there for a specific reason. The con to that is some may perceive the flexibility as a negative if their business model is simple, but most will eventually learn as they grow that the flexibility is not just a positive, but actually a requirement to operate effectively and efficiently.

    Cons

    I wish that X Dispatch had better dashboard features to let me see and create live feeds of information that are vital to my operation. We need to be able to see exceptions that happen in real time and have a way to track and react to them, without having to look for them. I can do that manually now through a reporting feature, but I would like a better way to have that information automated for me and my customer service as a result of that exception tracked in the system. I also would like to see the handling of photos that are drivers take, the internal review process of those photos and the ultimate sending of those approved photos to our customers to be handled in a more graceful fashion. Right now it is all manual.

    Nick B.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Highly efficient software

    Reviewed on 2021/03/10

    I’m happy that I chose CXT Software for my dispatching needs. They are a very organized company...

    I’m happy that I chose CXT Software for my dispatching needs. They are a very organized company that knows and appreciated their customers. They take the time to make sure you understand how things work and are not in a rush to push you through to just get you up and running. They make sure you are comfortable with the system and understand before going live.

    Pros

    I really like the efficiency and ease of the software. The software is very intuitive to set up and use. The ability to grow with my company is reassuring as our needs grow.

    Cons

    Having used the software for four months I have not come across anything that I dislike. I hope that CXT a come out with an actual mobile dispatch app that has more functionality and allows me to add clients on the fly.

    Response from CXT Software

    Thank you very much Nick, we love your feedback.

    Matt H.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    CXT - Jack of many trades...

    Reviewed on 2019/03/22

    Overall, CXT is very functional. It does what we need, it just doesn't always handle things in the...

    Overall, CXT is very functional. It does what we need, it just doesn't always handle things in the most logical or straight forward way. CXT is a great system for on demand orders, but seems to need a lot of work when it comes to routed work, and even some on demand/routed hybrid models. I'm not about to throw CXT to the wolves, but I wouldn't jump in front of a bullet for it either.

    Pros

    One of the best things about CXT is that once the system is configured properly, i can rest easy knowing that everything will be handled properly without much involvement from operations or IT. The UI is not kluge, and once you know how to get around the system, its pretty easy to understand.

    Cons

    The system is not easy to get a grasp on out of the box. The knowledge base available is written for someone who has experience in the system, does not explain how each feature corresponds with others, and generally leaves one with more questions than they started with.

    CXT seems to do a lot of things, but nothing exceptionally well. We are often guided toward custom features, or custom work in order to accomplish certain customer requests. In many cases, it seems the CXT support staff leans on us as a customer to design the custom work, where it would be nice if they were able to pull from their industry knowledge, and knowledge of the system to suggest options to us.

    In many support calls, it takes several back and forths to explain our customizations, or how our system is set up before we can move foward with any troubleshooting. I'm not generally impressed with the knowledge of the support staff on some of the tougher questions that are presented.

    Bill D.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    After 2 years with CXT

    Reviewed on 2019/03/21

    CXT has allowed us to audit our customers deliveries, review customer invoicing and driver...

    CXT has allowed us to audit our customers deliveries, review customer invoicing and driver compensation better than we used to. It has allowed us to increase our overall awareness of the business. Also as a side benefit, when potential customers ask which software we use, they seem to like hearing we are using CXT. I believe they feel more comfortable that they will be dealing with a technologically advanced business which will support them well.

    Pros

    CXT is very robust with many features that support our current business and with the ability to expand with our business as we grow.
    Since it is cloud based, our dispatch and admin users can access it from any of our locations, we don't have to maintain servers and IT staff to support the infrastructure and we don't have to worry about updates.
    CXT allows us to set up different regions for dispatch without one region being involved with the other. Less distraction this way.
    CXT University is a great help in learning the software and the ability to have open conference discussions a couple of times a week to help understand the nuances of CXT.

    Cons

    CXT doesn't interface seamlessly with our accounting software especially since we moved to a cloud based version of QuickBooks.
    Our warehousing needs are simple but CXT doesn't support that portion of the business.
    I don't like that I can't call and talk to tech support when I have a problem. If I have an issue I would like to have immediate help instead of a ticket process where I may have to wait hours for a response.

    Showing 5 reviews of 14 Read all reviews

    CXT Software FAQs

    Below are some frequently asked questions for CXT Software.

    CXT Software offers the following pricing plans:

    • Starting from: US$299,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is simple and easy, starting at $299 for on-demand and same-day delivery needs. Need more power, step up to Enterprise and enjoy the industries only dedicated route and distribution module starting at $399. We believe in happy customers and we mean it. There are no long contracts, pay only for what you use, 30 day money back period and no penalties. We're confident you'll love CXT Software and we look forward to earning your business!

    We do not have any information about CXT Software features

    CXT Software has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    CXT Software supports the following languages:

    English

    CXT Software supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    CXT Software integrates with the following applications:

    Amazon S3, DataTrac, Digital Waybill, Etrac, Google Maps, Key Software Systems, Microsoft Azure, Microsoft Dynamics GP, Paychex Flex, QuickBooks Desktop Enterprise, QuickBooks Desktop Premier, QuickBooks Desktop Pro, QuickBooks Online Advanced, Worldpay

    CXT Software offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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