MuniBilling

MuniBilling

Cloud-based utility billing and property management software

4.6/5 (20 reviews)

MuniBilling Overview

MuniBilling offers an all-in-one cloud solution for businesses of varying size and local governments that wish to add utility billing and property management. With features across two Standard and Enterprise setups, the latter adding professional services including dedicated engineer consultation, MuniBilling is centralized online to allow anytime, anywhere access and hourly data backups. Providers can start eBilling by batch sending statements via email as opposed to paper-based, with the ability to accept credit card or eCheck payments online. A customer portal gives customers self-service access to account usage information and billing histories, while integration with leading accounting software such as QuickBooks, Geographical Information Software (GIS) and property management systems aids smoother workflows.

In addition, MuniBilling offers integration with every meter system for taking readings automatically and more accurately than equivalent manual processes. A companion mobile meter reading application is also provided, accessible across internet-enabled phone and tablet devices as a browser-based app. Capable of accepting readings from any number of water, gas or electricity meters, users can sign into an account, search for a property and then send readings back to the system for updating in real time. Other important features include service order creation with automatic reminders, bill printing, customer management and contact modules, plus built-in data reporting for summarized or detailed analysis on every aspect of utility billing.

Pricing

Starting from
US$1 200,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

MuniBilling Reviews

Overall rating
4.6/5
90% positive reviews
15
Excellent
3
Very good
1
Average
1
Poor
0
Terrible
Pauline B.

Stall billing

Used Daily for 2+ years
Reviewed on 2019/02/19
Review Source: Capterra

We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

Pros

We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

Cons

Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Larry S.

On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

Used Daily for 2+ years
Reviewed on 2018/02/15
Review Source: Capterra

Pros

I left an outstanding review of this product in 2013 after having used it for 1 year, however.
The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.
Integration with the online payment processor which MuniBilling requires us to use is trouble free, however.
For the most part, the system works without a need for customer support, however

Cons

Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Brent V.

Excellent solution for Multi-Family Property utility billing!

Used Daily for 6-12 months
Reviewed on 2019/02/14
Review Source: Capterra

This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support.

Pros

This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way!

Cons

As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christine J.

MuniBilling

Used Daily for 2+ years
Reviewed on 2019/05/30
Review Source: Capterra

It is helping with State and Federal reporting. It has also helped with information gathering for grants/loans for governmental funding.

Pros

Customer Service is almost always available and comforting when I think I have made bad mistakes, they help me everytime to fix it and make me feel better about it.

Cons

That it catches me when I am wrong! But, then it usually shows me how to do corrections or customer service does.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Heather M.

WONDERFUL!

Used Daily for 2+ years
Reviewed on 2019/05/10
Review Source: Capterra

Fantastic customer support. Was able to talk me threw the entire process I needed. ALWAYS willing to help!

Pros

Very simple to use!! Totally new user and I have found this system fantastically easy

Cons

Have not found anything I don't like about this software!.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MuniBilling Pricing

Starting from
US$1 200,00
Pricing options
Free Trial
Subscription
Value for money

Pricing based on the number of EDUs being serviced, contact for quote.

MuniBilling Features

  • Electronic Payments
  • Receiving
  • Third Party Integration

  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Reporting & Statistics
  • Workflow Management

Additional information for MuniBilling

Key features of MuniBilling

  • Account management
  • Alerts / notifications
  • Application integration
  • Automated billing
  • Automtatic reminders
  • Bill printing
  • Bill templates
  • Billing history
  • Billing workflows
  • Cable
  • Client portal
  • Customer management
  • Data transfer
  • Deferred billing
  • Electricity
  • Electronic payments
  • Email billing
  • Geolocation
  • Hourly data backups
  • Lockbox services
  • Meter management
  • Metered billing
  • Mobile integration
  • Move in / move out
  • Natural gas
  • Non-metered billing
  • One-time billing
  • Online help access
  • Pay plans
  • Penalty / cut-off processing
  • QuickBooks integration
  • Rate management
  • Ratio utility billing
  • Real time reporting
  • Real time updates
  • Remote backup
  • Search functionality
  • Self service portal
  • Service call management
  • Service orders
  • Supports tablet screen
  • Trash
  • Water

Benefits

  • MuniBilling is an all-in-one cloud-based utility billing and property management solution for entities and businesses of 100-30,000 accounts, with standard and enterprise options adding a dedicated engineer for performing billing process analysis.

  • Implement eBilling services with statements sent via email and accept online payments via card or eChecks, while meter reading system integration conveniently transfers data accurately and software integration supports other accounting or GIS applications.

  • Built-in data reporting capabilities promise real time summary or detail reports as standard, showing accounts receivable, bills by zip code, cash receipts, revenue, payments, service orders and meter readings among others.

  • A self service online portal allows customers to review bill and payment histories, view account balances, usage graphs, choose paper or eBilling, manage multiple accounts, update account details, register customer service queries and more.

  • MuniBilling's free web app is compatible with all internet-enabled mobile devices and supports remote account sign in, the search for properties and then the entry and update of meter readings back into the system in real time.
  • MuniBilling FAQs

    Below are some frequently asked questions for MuniBilling.

    Q. What type of pricing plans does MuniBilling offer?

    MuniBilling offers the following pricing plans:

    Starting from: US$1 200,00

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing based on the number of EDUs being serviced, contact for quote.

    Q. What are the main features of MuniBilling?

    MuniBilling offers the following features:

    • Account management
    • Alerts / notifications
    • Application integration
    • Automated billing
    • Automtatic reminders
    • Bill printing
    • Bill templates
    • Billing history
    • Billing workflows
    • Cable
    • Client portal
    • Customer management
    • Data transfer
    • Deferred billing
    • Electricity
    • Electronic payments
    • Email billing
    • Geolocation
    • Hourly data backups
    • Lockbox services
    • Meter management
    • Metered billing
    • Mobile integration
    • Move in / move out
    • Natural gas
    • Non-metered billing
    • One-time billing
    • Online help access
    • Pay plans
    • Penalty / cut-off processing
    • QuickBooks integration
    • Rate management
    • Ratio utility billing
    • Real time reporting
    • Real time updates
    • Remote backup
    • Search functionality
    • Self service portal
    • Service call management
    • Service orders
    • Supports tablet screen
    • Trash
    • Water

    Q. Who are the typical users of MuniBilling?

    MuniBilling has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does MuniBilling support?

    MuniBilling supports the following languages:

    English

    Q. What type of pricing plans does MuniBilling offer?

    MuniBilling has the following pricing plans:

    Subscription

    Q. Does MuniBilling support mobile devices?

    We do not have any information about what devices MuniBilling supports

    Q. What other apps does MuniBilling integrate with?

    MuniBilling integrates with the following applications:

    QuickBooks, Quicken, Sage Accounting

    Q. What level of support does MuniBilling offer?

    MuniBilling offers the following support options:

    Online Support, Phone Support