MuniBilling

Cloud-based utility billing and property management software

About MuniBilling

MuniBilling offers an all-in-one cloud solution for businesses of varying size and local governments that wish to add utility billing and property management. With features across two Standard and Enterprise setups, the latter adding professional services including dedicated engineer consultation, MuniBilling is centralized online to allow anytime, anywhere access and hourly data backups. Providers can start eBilling by batch sending statements via email as opposed to paper-based, with the ability to accept credit card or eCheck payments online. A customer portal gives customers self-service access to account usage information and billing histories, while integration with leading accounting software such as QuickBooks, Geographical Information Software (GIS) and property management systems aids smoother workflows.

In addition, MuniBilling offers integration with every meter system for taking readings automatically and more accurately than equivalent manual processes. A companion mobile meter reading application is also provided, accessible across internet-enabled phone and tablet devices as a browser-based app. Capable of accepting readings from any number of water, gas or electricity meters, users can sign into an account, search for a property and then send readings back to the system for updating in real time. Other important features include service order creation with automatic reminders, bill printing, customer management and contact modules, plus built-in data reporting for summarized or detailed analysis on every aspect of utility billing.

Key benefits of MuniBilling

  • MuniBilling is an all-in-one cloud-based utility billing and property management solution for entities and businesses of 100-30,000 accounts, with standard and enterprise options adding a dedicated engineer for performing billing process analysis.

  • Implement eBilling services with statements sent via email and accept online payments via card or eChecks, while meter reading system integration conveniently transfers data accurately and software integration supports other accounting or GIS applications.

  • Built-in data reporting capabilities promise real time summary or detail reports as standard, showing accounts receivable, bills by zip code, cash receipts, revenue, payments, service orders and meter readings among others.

  • A self service online portal allows customers to review bill and payment histories, view account balances, usage graphs, choose paper or eBilling, manage multiple accounts, update account details, register customer service queries and more.

  • MuniBilling's free web app is compatible with all internet-enabled mobile devices and supports remote account sign in, the search for properties and then the entry and update of meter readings back into the system in real time.
  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    The General tab of a customer account holds all the key fields for core data such as account number, name, service address, other information and any associated notes
    The Customer History tab itemizes and shows a customer's account transaction history with expandable billing details
    The Process Late Charges page within the Billing section shows customer records flagged up as being late and incurring charges of a certain percentage
    The Review Meter Readings tab displays a page where readings can be reviewed and modified, along with the entry of new meter readings
    A mobile web app for all internet-enabled platforms can be used to sign in to an account, choose a route and submit a reading into the system in real time
    The Search Customers page can be used to search for active or inactive customers, parcels, payments and multi-parcel owners
    View 7 more
    MuniBilling video
    MuniBilling screenshot: The General tab of a customer account holds all the key fields for core data such as account number, name, service address, other information and any associated notes MuniBilling screenshot: The Customer History tab itemizes and shows a customer's account transaction history with expandable billing details MuniBilling screenshot: The Process Late Charges page within the Billing section shows customer records flagged up as being late and incurring charges of a certain percentage MuniBilling screenshot: The Review Meter Readings tab displays a page where readings can be reviewed and modified, along with the entry of new meter readings MuniBilling screenshot: A mobile web app for all internet-enabled platforms can be used to sign in to an account, choose a route and submit a reading into the system in real time MuniBilling screenshot: The Search Customers page can be used to search for active or inactive customers, parcels, payments and multi-parcel owners

    Features

    Total features of MuniBilling: 37

    • ACH Payment Processing
    • Account Management
    • Applications Management
    • Asset Management
    • Billing & Invoicing
    • Cable
    • Check Printing
    • Client Portal
    • Collections Management
    • Customer Management
    • Data Capture and Transfer
    • Demand Forecasting
    • Electricity
    • Electronic Payments
    • Geolocation
    • Meter Management
    • Metered Billing
    • Mobile Access
    • Move In / Move Out
    • Natural Gas
    • Non-Metered Billing
    • Online Payments
    • Penalty / Cut-Off Processing
    • Purchasing & Receiving
    • QuickBooks Integration
    • Rate Management
    • Real Time Reporting
    • Real-time Updates
    • Reminders
    • Search/Filter
    • Self Service Portal
    • Service Call Management
    • Third Party Integrations
    • Trash
    • Water
    • Work Order Management
    • Workforce Management

    Alternatives

    CIS Utility Billing

    4,6
    #1 Alternative to MuniBilling
    CIS Utility Billing by CUSI is a web-based solution designed to assist municipalities and service providers with meter...

    Tridens Monetization

    4,9
    #2 Alternative to MuniBilling
    Tridens Monetization is a billing software that is designed for businesses in several industry segments, such as...

    Skybill Utility Billing

    4,6
    #3 Alternative to MuniBilling
    SkyBill utility billing is solution for any utility service provide or property manager- its all in one, accounting,...

    Muni-Link

    4,7
    #4 Alternative to MuniBilling
    Muni-Link is a cloud-based utility billing solution which includes a customer portal, e-billing, online payment...

    Reviews

    Overall rating

    4,7 /5
    (53)
    Value for Money
    4,8/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,9/5

    Already have MuniBilling?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 53
    Danielle J.
    Overall rating
    • Industry: Utilities
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 10.0 /10

    First Class Service

    Reviewed on 2020/02/04

    Pros

    The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us!

    Cons

    The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say.

    Pauline B.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Stall billing

    Reviewed on 2019/02/19

    We started with the support staff who worked with us to program MuniBilling to our needs and then...

    We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue.

    Pros

    We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously.

    Cons

    Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option.

    Larry S.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013.

    Reviewed on 2018/02/15

    Pros

    I left an outstanding review of this product in 2013 after having used it for 1 year, however.
    The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate.
    Integration with the online payment processor which MuniBilling requires us to use is trouble free, however.
    For the most part, the system works without a need for customer support, however

    Cons

    Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

    Amanda B.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Latah County Solid Waste Department

    Reviewed on 2021/01/05

    The customer support service is outstanding.

    The customer support service is outstanding.

    Pros

    The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed.

    Cons

    Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding.

    Brigette G.
    Overall rating
    • Industry: Government Administration
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Village of Perrysville Review about MuniBilling software

    Reviewed on 2020/06/04

    My overall experience with MuniBilling has been wonderful. The support team has always treated me...

    My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need.

    Pros

    I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes.

    Cons

    There is not anything that I have found so far that I do not like about the software.

    Showing 5 reviews of 53 Read all reviews

    MuniBilling FAQs

    Below are some frequently asked questions for MuniBilling.

    MuniBilling offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    We do not have any information about MuniBilling features

    MuniBilling has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    MuniBilling supports the following languages:

    English

    MuniBilling supports the following devices:

    MuniBilling integrates with the following applications:

    QuickBooks Online Advanced, Quicken, Sage Business Cloud Accounting

    MuniBilling offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

    See all software categories found for MuniBilling.