UtilityTrakR

UtilityTrakR

Cloud-based utility billing for energy providers & customers

5/5 (8 reviews)

UtilityTrakR Overview

UtilityTrakR is Starnik's all-in-one cloud-based utility management and billing software platform, spanning a suite of end-to-end products. Offering billing (CIS), payments, customer service, collections and also business intelligence, the solution claims to be customizable enough to fit alongside existing business processes seamlessly. Unifying operations into a paperless system, Starnik supports metered and sub-metered billing across all rate structures, adding automated eBilling applied to flexible methodologies for water, electric, sewerage and natural gas. Meter readings can be captured instantly and accurately from popular meter reading systems both smart and standard, making the information instantly ready for billing purposes.

Starnik's own Service Order System is also tethered to customer billing services, enabling field service personnel, technicians or sales staff to manage field functions remotely. Customers can be billed on the spot for time and materials, while an online customer portal provides 24/7 access to further self service features including the viewing of PDF bills. Here they can toggle eBilling via email or choose paper billing instead, view transaction logs, usage charts and submit online bill payments safely thanks to PCI compliance. Other noted features include Ratio Utility Billing (RUBS), HOA and Multifamily resident billing, mobile work order management with real time office connectivity, plus fully customizable analytical reporting capabilities.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

UtilityTrakR Reviews

Overall rating
5/5
100% positive reviews
8
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Jessica L.

FIVE STAR Features & Benefits

Used Daily for 2+ years
Reviewed on 2016/06/28
Review Source: Capterra

Since 2009, Starnik has evolved their platform to continually create ways to save time, money and hassle for their clients. Starnik's approach to new release updates insures that I am staying ahead of my peers and maximizing every minute of the day- allowing me to focus on other important issues we face daily. Their live customer service team creates the rapid response that I can then pass onto my clients - no frustrating maze of phone prompts - no we will get back to you in three to five business days- just clear, concise help when you need it the most.

Pros

The software is complete, rigorous, customizable and adaptable in a way that I can approach other markets with confidence. Put simply, I do not have to concern myself on whether or not "we can provide a unique billing service" the solution is generally already there, waiting for me to utilize the feature.

Cons

Initially, the software was heavily layered. Over the last several years, the program has become easier to navigate and find what I am looking for with ease.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joey F.

Excellent Software

Used Daily for 2+ years
Reviewed on 2016/12/07
Review Source: Capterra

I have been using Starnik Systems as my software provider here at Metro Metering Solutions Inc for over 4 years. The customer service has been excellent. The software has been a great value to my company and has helped us become a top utility sub meter billing provider in Atlanta Georgia.

Pros

Customer Service has been great and the ability to integrate the software with our customers.

Cons

None

Response from Starnik

Thank you Joey!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Liliana R.

Starnik survey 2016

Used Daily for 2+ years
Reviewed on 2016/06/20
Review Source: Capterra

I've been using Starnik for the pass 3 years and it's easy to work with and very helpful in keeping the City of Calexico up to date.

Pros

Starnik staff are very helpful, great customer service, friendly, reliable and efficient

Cons

None

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Amber H.

Best Utility Software Available

Reviewed on 2016/05/27
Review Source: Capterra

My company has been using this software since 2012 to operate utility billing services for our clients. My experience with this software and the team behind it is nothing but positive. The customer service is impeccable! Anytime you need assistance with ANYTHING, the support team is there to assist. Their response time and urgency to resolve any issue is at the highest quality. One big factor for our business to operate effectively is using a software that functions 100% of the time without interruption. In the years we have been using this software, there is not one single time the software was buggy or was not functioning. This software can do so much more than just utility billing services and has allowed our company to expand our client base in ways we could not imagine.

Rating breakdown

Ease of Use
Customer Support

Elyse E.

Starnik has been a great asset to us!

Reviewed on 2016/05/23
Review Source: Capterra

Southern Utility Billing Services has been using Starnik for 3 years. They have enabled us to expedite our water billing process for 26,000 units a month. Starnik has also created custom billing reports for us that help make it easier to keep track of our billing and usage history. Starnik has great customer service and they have knowledgeable technicians that are very helpful. The software is user friendly and if you need help learning the system they are always just a phone call away and willing to help you. Starnik is very professional, calls you by name, and makes your issue a priority. I would definitely recommend Starnik to other utility billing companies!!

Response from Starnik

Thank you so much Elyse!! We appreciate your review in Capterra. Thank you again.

Rating breakdown

Ease of Use
Customer Support

UtilityTrakR Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Schedule a live demo and request pricing quote via the website.

UtilityTrakR Features

  • Customizable Reporting
  • Reporting & Statistics

  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Automatic Notifications
  • Billing & Invoicing
  • Compliance Management
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Third Party Integration
  • Workflow Management

Additional information for UtilityTrakR

Key features of UtilityTrakR

  • Account management
  • Alerts / notifications
  • Automated billing
  • Business intelligence
  • Cable billing
  • Continuous backup
  • Customer management
  • Customer service integration
  • Customizable reporting
  • Data encryption
  • Electricity billing
  • Forecasting
  • Historical analysis
  • Meter data management
  • Meter management
  • Metered billing
  • Move in / move out
  • Natural gas billing
  • Non-metered billing
  • PCI compliant
  • Penalty / cut-off processing
  • Rate management
  • Real time updates
  • Self service portal
  • Service call management
  • Service orders
  • Trash billing
  • Trend analysis
  • User access controls
  • Visual analytics
  • Water billing
  • eBilling

Benefits

  • Starnik's UtilityTrakR platform is an all-in-one software solution for cloud-based utility billing, spanning the metered / sub-metered billing of water, electric, natural gas, sewer services and more, with support for automated meter data reading and management.
  • Field service operations can be managed in real time with Starnik's Service Order System, designed to support mobile device deployment, allow remote staff and technicians to communicate with back office personnel, and on the spot billing of customers for time and materials.
  • Automated eBilling is available alongside traditional paper and postage, supported by online payment via a PCI-certified encrypted web portal with customers able to view .PDF bills, monitor transaction status, gauge usage and more.
  • Built-in business intelligence features, customizable reporting and data-driven analytics promise to aid providers with insights into streamlining business operations and cutting costs through trend analysis, predictive forecasting, rate-modeling etc.
  • Continual periodic data backups across multiple servers promise to keep unlimited historical information and reports stored for retrieval, while detailed user controls define access levels for what organization employees and users can do or see.
  • A customer portal empowers providers and communities to enable public access to utility accounts, viewing transaction status, usage updates, billing and also making online bill payments.
  • Specialized billing handling of core utilities include water, electric, natural gas and sewerage, leveraging Starnik's flexible methodologies.
  • Weekly system updates are automatically applied to keep users up-to-date, with the PCI certified system making encrypted data backups every 15 minutes.
  • UtilityTrakR FAQs

    Below are some frequently asked questions for UtilityTrakR.

    Q. What type of pricing plans does UtilityTrakR offer?

    UtilityTrakR offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Schedule a live demo and request pricing quote via the website.

    Q. What are the main features of UtilityTrakR?

    UtilityTrakR offers the following features:

    • Account management
    • Alerts / notifications
    • Automated billing
    • Business intelligence
    • Cable billing
    • Continuous backup
    • Customer management
    • Customer service integration
    • Customizable reporting
    • Data encryption
    • Electricity billing
    • Forecasting
    • Historical analysis
    • Meter data management
    • Meter management
    • Metered billing
    • Move in / move out
    • Natural gas billing
    • Non-metered billing
    • PCI compliant
    • Penalty / cut-off processing
    • Rate management
    • Real time updates
    • Self service portal
    • Service call management
    • Service orders
    • Trash billing
    • Trend analysis
    • User access controls
    • Visual analytics
    • Water billing
    • eBilling

    Q. Who are the typical users of UtilityTrakR?

    UtilityTrakR has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does UtilityTrakR support?

    UtilityTrakR supports the following languages:

    English

    Q. What type of pricing plans does UtilityTrakR offer?

    UtilityTrakR has the following pricing plans:

    Subscription

    Q. Does UtilityTrakR support mobile devices?

    We do not have any information about what devices UtilityTrakR supports

    Q. What other apps does UtilityTrakR integrate with?

    We do not have any information about what integrations UtilityTrakR has

    Q. What level of support does UtilityTrakR offer?

    UtilityTrakR offers the following support options:

    Phone Support