Timedox

Timedox

Time clock, fingerprint biometrics, time and attendance

4.2/5 (13 reviews)

Timedox Overview

Timedox is a web-based time and attendance platform which allows employers to track and monitor, breaks, and overtime, track employee locations when they clock in and out, monitor errors, and manage other time policies for complete and accurate time cards.

Timedox time clock helps reduce payroll costs and avoid buddy punching with alerts to prevent overtime, detailed reports exported to QuickBooks, Excel, and more. Administrators can control scheduling, overtime, benefits, vacations, and more from any device with internet access.

Timedox patented cloud and biometric technology is a trusted cyber-security solution that safely manages up to 500 employees per device.

Pricing

Starting from
US$119,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Germany, United Kingdom, United States

Supported Languages

Arabic, English, German, Hebrew, Russian, Spanish

Timedox Reviews

Overall rating
4.2/5
77% positive reviews
8
Excellent
2
Very good
1
Average
2
Poor
0
Terrible
Carl H.

Horrible Startup Experience

Used Daily for 1-5 months
Reviewed on 2019/03/04
Review Source: Capterra

Pros

Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.

Cons

Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.

Response from Timedox

Hello
Thank you for your feedback.
Starting with the names. It is made for your convince so you can type the names on the software and do not need to add them on the Time Clock. So actually adding the names on the old way it is only an option.
The only call we do see from your side is about the login credentials and that you can not connect the device to your WiFi. both solved for you. Both on the Mar 4th. same day of your review.
We will be happy to keep and assist you until your full satisfaction. please give us a call.
Thank you
Timedox Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Verified Reviewer

If I could I would go back to paper timesheets

Used Daily for 6-12 months
Reviewed on 2019/05/22
Review Source: Capterra

My overall experience with Timedox is disappointing. I really wanted this to work for us and it doesn't.

Pros

The price was within our budget as a non profit agency. I also liked the bio metric fingerprint option which made the clock more ADA compliant. It was also very easy to set up.

Cons

Initially, I thought it was a great product. The time clocks(we have two locations) seemed to work without interruption but once I learned the system, I realized its flaws quickly.
1. You need the Timedox team to customize the platform. For example, we created a ticket in December of 2018 to add codes such as FMLA, UPFMLA to the absence reason and we are still waiting for it to be completed.
2. Customer service is poor. I have completed tickets, called, scheduled times to have a representative call and nothing has improved our experience. Either you are referred to the tech team and then a ticket is created to only sit in the queue and never be addressed or you are told someone will call you and they don't.
3. Lack of transparency- It is impossible to speak to anyone other than the tech team or sales. You cannot reach someone with authority to address issues or concerns.
4. Functions- the reports are elementary and not detailed. You cannot schedule absences for multiple days so if you have someone out on FMLA you have to manually enter each day.
5. ACCOUNTABILITY AND ACCURACY- both of our time clocks are 1.5 minutes behind the world clock meaning employees have been inaccurately written up based on our late policy and they weren't really late.

Response from Timedox

Hello

Thank you so much for honest reply.
We love each of your comment even not happy with it. We will do what ever it takes to improve our self.
I personally checked the review and you are 100% right. unfortunately all you said is right.
We will take care internally of your remarks and be in touch with you, to make sure that all works like you wanted.
Thank you
Bruno
Timedox

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Eric K.

Timedox Software review

Used Daily for 2+ years
Reviewed on 2019/05/28
Review Source: Capterra

Pros

Our city employees have been using the software for the last 5 years.
The ease of use and simplicity to our employers was a must before deciding to go
with Timedox.
We have time clocks spread out throughout several location and everything works in sync
via internet connection (wife and cable).
Overall we are very satisfied with the product and customer service.

Cons

Can't find any reason, things are working smoothly.

Response from Timedox

Thank you
For your great review
Timedox Team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

Currently the best time attendance solution I have ever seen

Used Daily for 1+ year
Reviewed on 2018/02/17
Review Source: Capterra

Time and cost efficient

Pros

Mature product, Highly customizable & Manageable state of the art in term of software and hardware. This solution has cover all our needs and much more recommended for anyone looking for a very fast and intuitive deployment, fetching various reports, manage user policies and much more.

Cons

Timedox has pretty much all the features one would need for proper automated management of users. Although there are many reports available on the web version, I would like to see more reports available on mobile devices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Simple and good product, very easy to install and use

Used Daily for 1+ year
Reviewed on 2018/02/13
Review Source: Capterra

just the time reports.

Pros

It is simple - almost plug and play. very easy to use. you get what you pay for - no less, no more.

Cons

some sophisticated timing models are still under development, although probably done by now. other than that - no surprises.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Timedox Pricing

Starting from
US$119,00
Pricing options
Free Trial
Subscription
Value for money

$119 - Silver
$159 - Silver Plus
$229 - Tandem

Timedox Features

  • Activity Dashboard
  • Data Import/Export

  • API
  • Activity Tracking
  • Applicant Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Customizable Branding
  • Customizable Reporting
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for Timedox

Key features of Timedox

  • Attendance Tracking
  • Card Swipe
  • Mobile
  • Mobile Time Tracking
  • Offline Time Tracking
  • Online
  • Online Time Tracking
  • Real-Time Dashboard
  • Salaried Employee Tracking
  • Time & Attendance

Benefits

  • Timedox provides attendance reporting for mobile phone and remote desktops with face recognition, fingerprint, and proximity card in one place with real-time data.

  • Check absences and staffing with one device that can be used by multiple individual companies.

  • Avoid buddy punching with GPS location tracking which shows the location mapped at clock-in and out.

  • Simplify the payroll process by collecting, managing and processing time right through Timedox Web with automatic calculations for time card hours and overtime.

  • Get real-time visibility through the admin dashboard, with disconnection alerts and remote control for each device.

  • Timedox FAQs

    Below are some frequently asked questions for Timedox.

    Q. What type of pricing plans does Timedox offer?

    Timedox offers the following pricing plans:

    Starting from: US$119,00

    Pricing model: Subscription

    Free Trial: Not Available

    $119 - Silver
    $159 - Silver Plus
    $229 - Tandem

    Q. What are the main features of Timedox?

    Timedox offers the following features:

    • Attendance Tracking
    • Card Swipe
    • Mobile
    • Mobile Time Tracking
    • Offline Time Tracking
    • Online
    • Online Time Tracking
    • Real-Time Dashboard
    • Salaried Employee Tracking
    • Time & Attendance

    Q. Who are the typical users of Timedox?

    Timedox has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Timedox support?

    Timedox supports the following languages:

    Arabic, English, German, Hebrew, Russian, Spanish

    Q. What type of pricing plans does Timedox offer?

    Timedox has the following pricing plans:

    Subscription

    Q. Does Timedox support mobile devices?

    We do not have any information about what devices Timedox supports

    Q. What other apps does Timedox integrate with?

    Timedox integrates with the following applications:

    Microsoft Excel, QuickBooks

    Q. What level of support does Timedox offer?

    Timedox offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials