Wire

The most secure collaboration platform.

4,5 /5 (57 reviews) Write a Review!

Wire Overview

What is Wire?

Wire is a secure communication and collaboration platform which provides end-to-end encrypted group chats, voice calls, video conferencing, file sharing, screen sharing, and more. The software works across web browsers, iOS, Android, macOS, Windows, and Linux, and supports up to 8 concurrent sessions with data synchronization across devices. Wire is based in the EU, with servers in Ireland and Germany, and aims to help organizations prepare for General Data Protection Regulation (GDPR).

Wire’s group chats can accommodate up to 128 participants, and group voice calls can support 10 members. All file types can be shared through Wire, with users able to view most common file types within conversations on mobile devices. Screens can be shared with up to 10 people, including from desktop to mobile devices, and users can also record and send video messages through the iOS and Android apps. Wire also supports Markdown for text formatting, emojis, GIFs, embedded videos, link previews, image annotation and sketching, and more.

Timed messages disappear after user-defined time periods, with users able to set timers for texts, pictures, video, audio, documents, links, and pings in 1:1 and group chats. Users can also delete messages manually. Admin tools enable the addition or removal of users, management of roles, and chat history removal.

Wire Overview

Pricing

Starting from
US$5,00/month

Pricing options

Free Trial
Subscription
Value for money

30-day free trial, no credit card required.
Wire Pro: $5/user/month when billed bi-annually
Wire Enterprise: $9/user/month when billed bi-annually


Wire Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 15 others, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Users can view conversations while on a call
Users can share project updates with images, links and documents
Users can make 1:1 voice and video calls, and group voice calls with up to 10 participants
Wire works on all major platforms and devices – iOS, Android, macOS, Windows, Linux, and in web browsers
Desktop apps are available for Mac, Windows, and Linux. Wire also works directly in web browsers.
Wire encrypts all communications, including 1:1 and group chats, voice calls, video calls, and screen sharing
Wire website screenshot
Wire video Wire screenshot: Users can view conversations while on a call Wire screenshot: Users can share project updates with images, links and documents Wire screenshot: Users can make 1:1 voice and video calls, and group voice calls with up to 10 participants Wire screenshot: Wire works on all major platforms and devices – iOS, Android, macOS, Windows, Linux, and in web browsers Wire screenshot: Desktop apps are available for Mac, Windows, and Linux. Wire also works directly in web browsers. Wire screenshot: Wire encrypts all communications, including 1:1 and group chats, voice calls, video calls, and screen sharing Wire screenshot: Wire website screenshot

Wire Reviews

Wire Reviews

Overall rating
4,5
/
5
Excellent
40

Very good
10

Average
4

Poor
3

Terrible
0

Value for Money
4,3
Features
4,3
Ease of Use
4,5
Customer Support
4,5
88% recommended this app
Bruno B.

Wire use in clinical research


Verified Reviewer

Simple but lack features

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.


Dan T.

Wire dropped the ball.

It was pretty great for the first couple years.
Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for.

Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.


Justin J.

Use for sharing the screen with end to end encryption.

Wire is an unlimited package of benefits because we are using this application for many years and it has been proven a good package for all our needs. This application is an excellent video conference tool to communicate with clients and its mobile app offers 24-hours service to allocate the business detail on hand. Everything is quite easy and superb with this amazing application by making video conferences to overseas clients and sharing the ideas on every business promotion. All information is secured and stored on the cloud to provide the safest way of communication.


Amin A.

Security and Privacy

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.


Bruno B.
Industry: Mental Health Care
Company size: 11-50 Employees

Wire use in clinical research

Used Daily for 6-12 months
Reviewed on 2018/09/21
Review Source: Capterra

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 11-50 Employees

Simple but lack features

Used Daily for 1+ year
Reviewed on 2020/01/01
Review Source: Capterra

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

Pros

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

Cons

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Dan T.
Industry: Security & Investigations
Company size: 2-10 Employees

Wire dropped the ball.

Used Daily for 2+ years
Reviewed on 2020/04/16
Review Source: Capterra

It was pretty great for the first couple years.
Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for.

Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.

Pros

It actually does e2e, and its mostly useable on multiple platforms.

Cons

oh where to begin.
I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users.

wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire.

something changed internally at the company and it wasn't for the better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Justin J.
Industry: Retail
Company size: 10 000+ Employees

Use for sharing the screen with end to end encryption.

Used Daily for 2+ years
Reviewed on 2020/08/20
Review Source: Capterra

Wire is an unlimited package of benefits because we are using this application for many years and it has been proven a good package for all our needs. This application is an excellent video conference tool to communicate with clients and its mobile app offers 24-hours service to allocate the business detail on hand. Everything is quite easy and superb with this amazing application by making video conferences to overseas clients and sharing the ideas on every business promotion. All information is secured and stored on the cloud to provide the safest way of communication.

Pros

Wire is the best application to communicate online with clients for sharing ideas and thoughts on business promotions. So, this software provides the best platform to collaborate with clients through live streaming and video conferences. An easy hand on all business details and provoking new ideas for promoting business opportunities. Nothing is difficult in understanding as this application is very easy and simple to share the business ventures. Then, all you need to do is just put this software for your business meetings and have unlimited benefits.

Cons

This software helps in understating the business promotions with unique ideas but, all that comes with good quality internet. If your networking is not good then, you can enjoy its offers and packages because during live streaming it can cause hindrance to your live conversations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amin A.
Industry: Nonprofit Organization Management
Company size: 2-10 Employees

Security and Privacy

Used Daily for Free Trial
Reviewed on 2019/08/20
Review Source: Capterra

For now, it is a great app as it is highly recommended by a not for profit organisation that cares for personal privacy and security.

Pros

Security and Privacy and ease of use. Also, the options to sign up either by phone number or an email.

Cons

Unsure of making bots to prevent sharing suspicious links or prohibiting calls to unknown users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 57 user ratings
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Wire Pricing

Wire Pricing

Starting from
US$5,00/month
Free Trial
Subscription
Value for money

30-day free trial, no credit card required.
Wire Pro: $5/user/month when billed bi-annually
Wire Enterprise: $9/user/month when billed bi-annually

30-day free trial, no credit card required.
Wire Pro: $5/user/month when billed bi-annually
Wire Enterprise: $9/user/month when billed bi-annually

Value for Money
4,3/5
Based on 57 user ratings
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Wire Features

Wire Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,3/5
Based on 57 user ratings
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Categories

Additional information for Wire

Additional information for Wire

Key features of Wire

  • 1:1 and group chats
  • 1:1 and group voice calls
  • Access controls
  • Audio recording
  • Conferencing
  • Data sync between devices
  • End-to-end encryption
  • File sharing
  • Group calls
  • Group message deletion
  • Image annotation & sketching
  • Markdown support
  • Persistent chat
  • Rich conversations
  • Role management
  • Screen sharing
  • Secure chat
  • Timed messages
  • Video calling
  • Video messages

Benefits

  • Chats, contacts, and conversations can be synchronized across multiple devices, including desktops, tablets, and mobiles, with support for up to 8 concurrent sessions.

  • Timed messages automatically disappear from conversations after a user-defined time period, allowing users to send disappearing text, images, videos, documents, links, and more, in 1:1 and group chats.

  • With Wire’s native Android and iOS apps, users can record video messages up to 4 minutes long and send these through 1:1 and group chats, with the ability to preview and trim clips before sending.

  • Wire offers end-to-end encrypted 1:1 voice and video calls, and group voice calls with up to 10 participants, which also support screen sharing.

  • Files can be shared through Wire, with support for multiple file types including videos, PDFs, and Office documents, and file sizes of up to 25Mb.

  • Wire FAQs

    Wire FAQs

    Below are some frequently asked questions for Wire.

    Q. What type of pricing plans does Wire offer?

    Wire offers the following pricing plans:

    Starting from: US$5,00/month

    Pricing model: Subscription

    Free Trial: Available

    30-day free trial, no credit card required. Wire Pro: $5/user/month when billed bi-annually Wire Enterprise: $9/user/month when billed bi-annually

    Q. What are the main features of Wire?

    Wire offers the following features:

    • 1:1 and group chats
    • 1:1 and group voice calls
    • Access controls
    • Audio recording
    • Conferencing
    • Data sync between devices
    • End-to-end encryption
    • File sharing
    • Group calls
    • Group message deletion
    • Image annotation & sketching
    • Markdown support
    • Persistent chat
    • Rich conversations
    • Role management
    • Screen sharing
    • Secure chat
    • Timed messages
    • Video calling
    • Video messages

    Q. Who are the typical users of Wire?

    Wire has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Wire support?

    Wire supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Wire offer?

    Wire has the following pricing plans:

    Subscription

    Q. Does Wire support mobile devices?

    Wire supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Wire integrate with?

    We do not have any information about what integrations Wire has

    Q. What level of support does Wire offer?

    Wire offers the following support options:

    Online Support, FAQs, Knowledge Base