About Birdeye

Birdeye is an all-in-one Experience Marketing platform for multi-location businesses. More than 60,000 businesses of all sizes use Birdeye every day to be found online and chosen through listings, reviews and referrals; be connected with leads and customers on the channels of their choice, and deliver the best customer experience with survey, ticketing and insights tools.

Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab. The company has been the highest-rated Experience Marketing platform over the last 5 years on G2.

Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    View 10 more
    Birdeye video
    Birdeye video
    Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot: Birdeye screenshot:

    Features

    Total features of Birdeye: 144

    • 2-Way Messaging
    • 360 Degree Feedback
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Assignment Management
    • Audience Targeting
    • Auto-Responders
    • Automated Responses
    • Benchmarking
    • CRM
    • Campaign Analytics
    • Campaign Management
    • Campaign Scheduling
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Click Tracking
    • Collaboration Tools
    • Commenting / Notes
    • Communication Management
    • Competitive Analysis
    • Conditional Logic
    • Configurable Alerts
    • Contact Management
    • Content Management
    • Conversion Rate Optimization
    • Customer Activity Tracking
    • Customer Complaint Tracking
    • Customer Engagement
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Drag & Drop
    • Email Alerts
    • Email Invitations & Reminders
    • Email Marketing
    • Email Templates
    • Engagement Analytics
    • Feedback Management
    • File Sharing
    • Filtering
    • Gamification
    • Group Messaging
    • Human Handover
    • Impact Measurement
    • Inbox Management
    • Influencer Tracking
    • Issue Management
    • Issue Tracking
    • Keyword Tracking
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • MMS
    • Mass Texting
    • Message Personalization
    • Mobile Access
    • Mobile Alerts
    • Mobile Survey
    • Monitoring
    • Multi-Channel Campaigns
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multi-Location
    • Negative Feedback Management
    • Offline Form
    • One-to-One Messaging
    • Performance Metrics
    • Predictive Analytics
    • Proactive Chat
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Reputation Management
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • Rewards Management
    • SEO Management
    • SMS Messaging
    • Scheduled Messaging
    • Screen Sharing
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Skip Logic
    • Social Listening
    • Social Media Integration
    • Social Media Monitoring
    • Social Sharing
    • Status Tracking
    • Support Ticket Management
    • Support Ticket Tracking
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Text Analysis
    • Third Party Integrations
    • Transcripts/Chat History
    • Trend Analysis
    • URL Customization
    • User Research Analysis
    • Video Chat
    • Visual Analytics
    • Website Analytics
    • Website Integration
    • Website Monitoring
    • Website Visitor Tracking
    • Widgets

    Alternatives

    Zoho CRM

    4,2
    #1 Alternative to Birdeye
    Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

    Zendesk

    4,3
    #2 Alternative to Birdeye
    Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

    ReviewTrackers

    4,6
    #3 Alternative to Birdeye
    Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and...

    User.com

    4,6
    #4 Alternative to Birdeye
    User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

    Reviews

    Overall rating

    4,7 /5
    (377)
    Value for Money
    4,5/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 377
    Nick F.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Best choice for review management platforms

    Reviewed on 2020/07/24

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

    Pros

    We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

    Cons

    Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

    Response from BirdEye

    Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

    Mark R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An Essential for Anyone with a Customer-centric Workflow

    Reviewed on 2020/07/22

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier....

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

    Pros

    I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

    Cons

    The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

    Anthony D.
    Overall rating
    • Industry: Real Estate
    • Company size: 201-500 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Surprise Value and Convenience

    Reviewed on 2021/04/07

    Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep...

    Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...

    Pros

    Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...

    Cons

    No cons bc customization allows right sizing...

    Kyle K.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

    Reviewed on 2020/03/12

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever...

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

    Pros

    So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

    Cons

    You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

    Diana R.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great Software

    Reviewed on 2021/04/07

    Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the...

    Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.

    Pros

    I like how user friendly the platform is. It is very easy to navigate and learn as a new user.

    Cons

    The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.

    Showing 5 reviews of 377 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    We do not have any information about Birdeye features

    Birdeye has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ASI-ware, AdvancedEHR, AestheticsPro, AppointmentPlus, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, CareCloud, Clio, Constant Contact, Curve Dental, DealerCenter, DentiMax, Dentrix Ascend, DrChrono, Eyefinity OfficeMate, Facebook, FareHarbor, FiveStars, Full Slate, Genbook, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, Magento Commerce, Mailchimp, Maxident, Merlin, Mindbody, Onfleet, PayPal, PestRoutes, Pipedrive, Point of Rental Software, QSIDental Web, Quickbooks Online, RealPage, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, ServiceTitan, Shopify, Square Point of Sale, Streamline, SuperSalon, Timely, Total Dental, Twitter, Vagaro, WooCommerce, Xero, ZENOTI, Zapier, athenaOne, eVetPractice, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Birdeye.