About BirdEye

BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.

BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.

Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.

Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of BirdEye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Trial
    • Subscription

    Images

    BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
    Manage reviews on-the-go with BirdEye's mobile app
    Respond to all comments from one place
    BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
    Engage audiences with mobile-first surveys
    BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
    BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
    Manage reviews on-the-go with BirdEye's mobile app
    Respond to all comments from one place
    BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
    View 11 more
    BirdEye video
    BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: Manage reviews on-the-go with BirdEye's mobile app BirdEye screenshot: Respond to all comments from one place BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics BirdEye screenshot: Engage audiences with mobile-first surveys BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: Manage reviews on-the-go with BirdEye's mobile app BirdEye screenshot: Respond to all comments from one place BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics

    Features

    Total features of BirdEye: 53

    • API
    • Activity Dashboard
    • Assignment Management
    • Benchmarking
    • CRM Integration
    • Campaign Analysis
    • Campaign Management
    • Campaign Scheduling
    • Chat
    • Click Tracking
    • Collaboration Tools
    • Communication Management
    • Content Management
    • Conversion Rate Optimization
    • Customer Activity Reporting
    • Customer Complaint Tracking
    • Customer Experience Management
    • Customizable Branding
    • Customizable Reporting
    • Customizable Templates
    • Data Synchronization
    • Drag & Drop Interface
    • Email Alerts
    • Email Templates
    • Engagement Analytics
    • Feedback Collection
    • Feedback Management
    • Issue Management
    • Keyword Tracking
    • Mobile Alerts
    • Monitoring
    • Multi-Channel Management
    • Multi-Location
    • Performance Reports
    • Progress Tracking
    • Ratings & Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Notifications
    • Real Time Updates
    • Reminders
    • Reporting & Statistics
    • SEO Management
    • SMS Integration
    • Social Media Integration
    • Status Tracking
    • Support Ticket Tracking
    • Survey Management
    • Surveys & Feedback
    • Tagging
    • Third Party Integration
    • Visual Analytics
    • Website Integration

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    Reviews

    Overall rating

    4,7 /5
    (333)
    Value for Money
    4,5/5
    Features
    4,7/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have BirdEye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 333
    Nick F.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Best choice for review management platforms

    Reviewed on 2020/07/24

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...

    I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

    Pros

    We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

    Cons

    Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

    Response from BirdEye

    Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

    Mark R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An Essential for Anyone with a Customer-centric Workflow

    Reviewed on 2020/07/22

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier....

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

    Pros

    I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

    Cons

    The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

    Sarah E.
    Overall rating
    • Industry: Luxury Goods & Jewelry
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Sarah Eshelman-Hendrickson's Fine Jewelry

    Reviewed on 2021/01/15

    Great! Set up was simple. Easy to use. Customer service is top notch!

    Great! Set up was simple. Easy to use. Customer service is top notch!

    Pros

    Being able to text customers saves us lots of time.

    Cons

    I would like to be able to integrate with our POS system and add more features to work along side that.

    Kyle K.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

    Reviewed on 2020/03/12

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever...

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

    Pros

    So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

    Cons

    You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

    Jamie R.
    Overall rating
    • Industry: Automotive
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product, EXCEPTIONAL training!

    Reviewed on 2020/10/09

    This is a great tool for gaining better company reviews. It eliminates the need to do the research...

    This is a great tool for gaining better company reviews. It eliminates the need to do the research it takes to create reports, find out where we're lagging, etc...

    Pros

    I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect. The training is exceptional! Very thorough, helping me understand the complete functionality of the platform.

    Cons

    So far, so good! I really don't have any complaints!

    Response from Birdeye

    Customer happiness is a core value of ours at Birdeye, so we are pleased to hear that our customer support team has been taking great care of you and helpful during training!

    Showing 5 reviews of 333 Read all reviews

    BirdEye FAQs

    Below are some frequently asked questions for BirdEye.

    BirdEye offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    BirdEye offers the following features:

    • Alert filtering
    • Automatic reminders
    • Benchmarking
    • CRM integration
    • Category analysis
    • Collaboration tools
    • Competitor analysis
    • Custom review mircosite
    • Customer conversation monitoring
    • Customer reviews
    • Customer surveys
    • Data synchronization
    • Dynamic content
    • Email & SMS alerts
    • Employee performance evaluation
    • Feedback management
    • Issue management & resolution
    • Keyword & hashtag tracking
    • Listing management
    • Natural language processing engine
    • Net promoter score (NPS)
    • Online reputation overview
    • Real-time analytics
    • Real-time customer communication
    • Real-time data
    • Real-time notifications
    • Real-time review dashboard
    • Real-time updates
    • Reporting
    • Reputation management
    • Response management
    • Review generation
    • Review management
    • Review monitoring
    • Review request
    • Role-based dashboards
    • SEO management
    • Sentiment trend progress tracking
    • Social listening
    • Social media monitoring
    • Social media video, comment & photo monitoring
    • Social publishing
    • Social sharing
    • Social ticketing
    • Status tracking
    • Support ticket system integration
    • Support ticket tracking
    • Survey designer
    • Survey management & distribution
    • Ticket assignment management
    • Trending topic tracking
    • User generated content management

    BirdEye has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    BirdEye supports the following languages:

    English

    BirdEye supports the following devices:

    Android, iPhone, iPad

    BirdEye integrates with the following applications:

    AgencyAnalytics, BigCommerce, Keap, QuickBooks Online, Rent Manager, Retently, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks

    BirdEye offers the following support options:

    Phone Support, Knowledge Base, Video Tutorials, FAQs, Online Support

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