About BirdEye
BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.
BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.
Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.
Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of BirdEye
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Compare with Popular Alternatives
Images

Features
Total features of BirdEye: 53
- API
- Activity Dashboard
- Assignment Management
- Benchmarking
- CRM Integration
- Campaign Analysis
- Campaign Management
- Campaign Scheduling
- Chat
- Click Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Conversion Rate Optimization
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Synchronization
- Drag & Drop Interface
- Email Alerts
- Email Templates
- Engagement Analytics
- Feedback Collection
- Feedback Management
- Issue Management
- Keyword Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Management
- Multi-Location
- Performance Reports
- Progress Tracking
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Reminders
- Reporting & Statistics
- SEO Management
- SMS Integration
- Social Media Integration
- Status Tracking
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Visual Analytics
- Website Integration
Alternatives
Mailchimp
Omnisend
Semrush
Outgrow
Reviews
Already have BirdEye?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best choice for review management platforms
Reviewed on 2020/07/24
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Pros
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Cons
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Response from BirdEye
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An Essential for Anyone with a Customer-centric Workflow
Reviewed on 2020/07/22
I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier....
I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.
Pros
I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.
Cons
The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
- Industry: Luxury Goods & Jewelry
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sarah Eshelman-Hendrickson's Fine Jewelry
Reviewed on 2021/01/15
Great! Set up was simple. Easy to use. Customer service is top notch!
Great! Set up was simple. Easy to use. Customer service is top notch!
Pros
Being able to text customers saves us lots of time.
Cons
I would like to be able to integrate with our POS system and add more features to work along side that.
- Industry: Construction
- Company size: 11-50 Employees
- Used Other for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
Reviewed on 2020/03/12
It was a good service but there contract is made to keep you stuck year after year. Good luck ever...
It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
Pros
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
Cons
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product, EXCEPTIONAL training!
Reviewed on 2020/10/09
This is a great tool for gaining better company reviews. It eliminates the need to do the research...
This is a great tool for gaining better company reviews. It eliminates the need to do the research it takes to create reports, find out where we're lagging, etc...
Pros
I like that it's visually friendly. The dashboard is a great way to see an overview of everything happening, and where our company stands in each aspect. The training is exceptional! Very thorough, helping me understand the complete functionality of the platform.
Cons
So far, so good! I really don't have any complaints!
Response from Birdeye
Customer happiness is a core value of ours at Birdeye, so we are pleased to hear that our customer support team has been taking great care of you and helpful during training!
BirdEye FAQs
Below are some frequently asked questions for BirdEye.Q. What type of pricing plans does BirdEye offer?
BirdEye offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact BirdEye directly for detailed pricing information.
Q. What are the main features of BirdEye?
BirdEye offers the following features:
- Alert filtering
- Automatic reminders
- Benchmarking
- CRM integration
- Category analysis
- Collaboration tools
- Competitor analysis
- Custom review mircosite
- Customer conversation monitoring
- Customer reviews
- Customer surveys
- Data synchronization
- Dynamic content
- Email & SMS alerts
- Employee performance evaluation
- Feedback management
- Issue management & resolution
- Keyword & hashtag tracking
- Listing management
- Natural language processing engine
- Net promoter score (NPS)
- Online reputation overview
- Real-time analytics
- Real-time customer communication
- Real-time data
- Real-time notifications
- Real-time review dashboard
- Real-time updates
- Reporting
- Reputation management
- Response management
- Review generation
- Review management
- Review monitoring
- Review request
- Role-based dashboards
- SEO management
- Sentiment trend progress tracking
- Social listening
- Social media monitoring
- Social media video, comment & photo monitoring
- Social publishing
- Social sharing
- Social ticketing
- Status tracking
- Support ticket system integration
- Support ticket tracking
- Survey designer
- Survey management & distribution
- Ticket assignment management
- Trending topic tracking
- User generated content management
Q. Who are the typical users of BirdEye?
BirdEye has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does BirdEye support?
BirdEye supports the following languages:
English
Q. Does BirdEye support mobile devices?
BirdEye supports the following devices:
Android, iPhone, iPad
Q. What other apps does BirdEye integrate with?
BirdEye integrates with the following applications:
AgencyAnalytics, BigCommerce, Keap, QuickBooks Online, Rent Manager, Retently, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks
Q. What level of support does BirdEye offer?
BirdEye offers the following support options:
Phone Support, Knowledge Base, Video Tutorials, FAQs, Online Support
Related categories
See all software categories found for BirdEye.