BirdEye

Online reputation management

4,7 /5 (328 reviews) Write a Review!

BirdEye Overview

What is BirdEye?

BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.

BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.

Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.

Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.

BirdEye Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact BirdEye directly for detailed pricing information.


BirdEye Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
Manage reviews on-the-go with BirdEye's mobile app
Respond to all comments from one place
BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
Engage audiences with mobile-first surveys
BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook
Manage reviews on-the-go with BirdEye's mobile app
Respond to all comments from one place
BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics
BirdEye video BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: Manage reviews on-the-go with BirdEye's mobile app BirdEye screenshot: Respond to all comments from one place BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics BirdEye screenshot: Engage audiences with mobile-first surveys BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook BirdEye screenshot: Manage reviews on-the-go with BirdEye's mobile app BirdEye screenshot: Respond to all comments from one place BirdEye screenshot: BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics

BirdEye Reviews

BirdEye Reviews

Overall rating
4,7
/
5
Excellent
279

Very good
31

Average
7

Poor
5

Terrible
6

Value for Money
4,5
Features
4,7
Ease of Use
4,7
Customer Support
4,7
95% recommended this app
Nick F.

Best choice for review management platforms

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.


Tim S.

Greatly increased our online reviews!

We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.


Mike L.

Easy to use

Overall we have seen many more reviews because of BirdEye.


Kyle K.

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.


Mark R.

An Essential for Anyone with a Customer-centric Workflow

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.


Nick F.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Best choice for review management platforms

Used Daily for 1+ year
Reviewed on 2020/07/24
Review Source: Capterra

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Pros

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Cons

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Response from BirdEye

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Tim S.
Industry: Construction
Company size: 11-50 Employees

Greatly increased our online reviews!

Used Daily for 1+ year
Reviewed on 2020/06/26
Review Source: Capterra

We are on our second year using Birdeye and we only had around 30 total reviews online and today we have over 600! The program works with our customer management software and automatically sends out review requests after each job so we do not even have to think about it.

Pros

I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.

Cons

We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

Response from BirdEye

600 reviews, that's awesome!! Thank you so much for sharing and keep up the great work!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mike L.
Industry: Automotive
Company size: 51-200 Employees

Easy to use

Used Daily for 2+ years
Reviewed on 2020/10/09
Review Source: Capterra

Overall we have seen many more reviews because of BirdEye.

Pros

Simple to use. Just put in a name, email, or phone number in and press submit.

Cons

I cant think of any cons while I have used BirdEye.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kyle K.
Industry: Construction
Company size: 11-50 Employees

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Used Other for 2+ years
Reviewed on 2020/03/12
Review Source: Capterra

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Pros

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Cons

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mark R.
Industry: Marketing & Advertising
Company size: 11-50 Employees

An Essential for Anyone with a Customer-centric Workflow

Used Daily for 2+ years
Reviewed on 2020/07/22
Review Source: Capterra

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Pros

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Cons

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,4/10
Based on 328 user ratings
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BirdEye Pricing

BirdEye Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact BirdEye directly for detailed pricing information.

Contact BirdEye directly for detailed pricing information.

Value for Money
4,5/5
Based on 328 user ratings
Compare value for money rating with alternatives
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BirdEye Features

BirdEye Features

API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,7/5
Based on 328 user ratings
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Categories

Additional information for BirdEye

Additional information for BirdEye

Key features of BirdEye

  • Alert filtering
  • Automatic reminders
  • Benchmarking
  • CRM integration
  • Category analysis
  • Collaboration tools
  • Competitor analysis
  • Custom review mircosite
  • Customer conversation monitoring
  • Customer reviews
  • Customer surveys
  • Data synchronization
  • Dynamic content
  • Email & SMS alerts
  • Employee performance evaluation
  • Feedback management
  • Issue management & resolution
  • Keyword & hashtag tracking
  • Listing management
  • Natural language processing engine
  • Net promoter score (NPS)
  • Online reputation overview
  • Real-time analytics
  • Real-time customer communication
  • Real-time data
  • Real-time notifications
  • Real-time review dashboard
  • Real-time updates
  • Reporting
  • Reputation management
  • Response management
  • Review generation
  • Review management
  • Review monitoring
  • Review request
  • Role-based dashboards
  • SEO management
  • Sentiment trend progress tracking
  • Social listening
  • Social media monitoring
  • Social media video, comment & photo monitoring
  • Social publishing
  • Social sharing
  • Social ticketing
  • Status tracking
  • Support ticket system integration
  • Support ticket tracking
  • Survey designer
  • Survey management & distribution
  • Ticket assignment management
  • Trending topic tracking
  • User generated content management

Benefits

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • BirdEye FAQs

    BirdEye FAQs

    Below are some frequently asked questions for BirdEye.

    Q. What type of pricing plans does BirdEye offer?

    BirdEye offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Q. What are the main features of BirdEye?

    BirdEye offers the following features:

    • Alert filtering
    • Automatic reminders
    • Benchmarking
    • CRM integration
    • Category analysis
    • Collaboration tools
    • Competitor analysis
    • Custom review mircosite
    • Customer conversation monitoring
    • Customer reviews
    • Customer surveys
    • Data synchronization
    • Dynamic content
    • Email & SMS alerts
    • Employee performance evaluation
    • Feedback management
    • Issue management & resolution
    • Keyword & hashtag tracking
    • Listing management
    • Natural language processing engine
    • Net promoter score (NPS)
    • Online reputation overview
    • Real-time analytics
    • Real-time customer communication
    • Real-time data
    • Real-time notifications
    • Real-time review dashboard
    • Real-time updates
    • Reporting
    • Reputation management
    • Response management
    • Review generation
    • Review management
    • Review monitoring
    • Review request
    • Role-based dashboards
    • SEO management
    • Sentiment trend progress tracking
    • Social listening
    • Social media monitoring
    • Social media video, comment & photo monitoring
    • Social publishing
    • Social sharing
    • Social ticketing
    • Status tracking
    • Support ticket system integration
    • Support ticket tracking
    • Survey designer
    • Survey management & distribution
    • Ticket assignment management
    • Trending topic tracking
    • User generated content management

    Q. Who are the typical users of BirdEye?

    BirdEye has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does BirdEye support?

    BirdEye supports the following languages:

    English

    Q. What type of pricing plans does BirdEye offer?

    BirdEye has the following pricing plans:

    Subscription

    Q. Does BirdEye support mobile devices?

    BirdEye supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does BirdEye integrate with?

    BirdEye integrates with the following applications:

    AgencyAnalytics, BigCommerce, Keap, QuickBooks Online, Rent Manager, Retently, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks

    Q. What level of support does BirdEye offer?

    BirdEye offers the following support options:

    Phone Support, Knowledge Base, Video Tutorials, FAQs, Online Support