BirdEye

BirdEye

Online reputation management

4.8/5 (248 reviews)

BirdEye Overview

BirdEye is an online reputation management software designed to help businesses of all sizes collect, monitor and market customer reviews, with review management, social listening and real-time analytics technology. BirdEye also supports a native mobile app for iOS and Android, which enables users to check-in clients, gather new reviews, track customer feedback, and access reports on the go.

BirdEye helps users enhance their online presence and SEO with accurate company listings and dynamic content. Data synchronization ensures important information such as name, address and phone number is updated automatically across BirdEye’s 50+ global partners, including Google, Facebook, and Bing, while dynamic content allows users to enrich listings with engaging videos, photos, and menus. The ‘scan your business’ tool gives users a quick overview of their online reputation by showing listings, reviews, and ratings across multiple sites.

Review monitoring technology allows users to engage with customer conversations in real time, from a centralized dashboard. Real-time SMS or email alerts inform users when a review is posted about their business. Social listening tools enable users to discover sentiment trends, and discover influential social conversations, while survey management features allow users to create and send engaging customer surveys via SMS, email or social media. Users can measure survey responses accurately with net promoter score (NPS) technology.

Social ticketing and ticket assignment tools help users streamline issue management and resolution, while real-time business analytics help users gain valuable insight into customer feedback. Competitor analysis technology allows users to understand their competition, and identify opportunities to capture market share.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

BirdEye Reviews

Overall rating
4.8/5
96% positive reviews
216
Excellent
23
Very good
2
Average
2
Poor
5
Terrible
Verified Reviewer

Experience Management through BirdEye is an awesome experience

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

Decision making is now done with data. The data tells us what needs to change. That makes things easy.

Pros

BirdEye has made experience management a wonderful experience.

We manage thousands of locations and this tool gives us the transparency and scale that we need to manage an ever changing technology landscape.

It also gives us the flexibility to create and execute campaigns to gather different types of feedback across various channels. The data we receive from our customers is amazing and it allows us to make better business decisions. This software has also made it really easy to identify who needs more customer service training, or changes we need to make to our facilities etc...

Love the reporting, two way messaging, review gathering, monitoring and surveys. NPS is also easy to serve.

Cons

Switching from setup to campaigns could be easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicole B.

Terrific Business Software

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.

Pros

Review organization and management. Internet scanning for reviews.

Cons

I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!

Response from BirdEye

Hi Mary,

We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Lisa S.

Are you the best ?

Used Daily for 2+ years
Reviewed on 2019/01/20
Review Source: Capterra

Out overall experience has been tremendous! We really care about our patients. We are a husband and wife team and we treat them like our family. We have high skill level too and our team is dedicated too in treating and caring for each patient and when they ask patients to fill out the email when they get it after their appointment, it is always a 5 star review ! It is the best way to show new prospective new patients that are looking to come to a practice that want to be treated that way too ! They want to be listened too , not to be hurt,& they want to understand wants going on . They also want to be able to smile and feel good about themselves again. And do it in a way that they can afford it and we seem to make that work for them . And this birdeye reviews is a way that they express it to us . Get it ! Now ! Unless you suck .... then don’t because people will tell you but maybe that’s good too and then you’ll know that you need to step up your game or fire someone or maybe more than just someone maybe everyone and start over with a whole new team and a new mission statement..... wow ... food for thought 😉

Pros

The software is Easy to use! Just send out an email asking the patients do do a review . Fill in your own questions .

Cons

There is nothing that I don’t like about the software really

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Fadia S.

Why walk if you can fly!!!! Use Birdeye

Used Daily for 2+ years
Reviewed on 2019/01/10
Review Source: Capterra

Our patients are walking advertisements for our office and Birdeye has been the best method to voice their opinions.

Pros

The benefits outweigh the cost. Using Birdeye has increased our presence socially and physically.
One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Cons

I was hesitant at first to do business with someone who is across the states and would only communicate by phone or email. Little did I know, the staff goes out of their way to answer any questions and if a problem arises and we need assistance, they are on top of the issues quick.
I wish I knew about Birdeye sooner. The sky will be the limit

Response from BirdEye

Fadia, thanks so much for your great feedback. We love that you are benefiting so much from using BirdEye! Sky is definitely the limit for your practice! We're honored you consider BirdEye "one of hte best investments" for your practice! Thanks for being a BirdEye customer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Aaron M.

Best Reputation Management Platform

Used Weekly for 1+ year
Reviewed on 2019/07/31
Review Source: Capterra

I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.

Pros

I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[

Cons

Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

BirdEye Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact BirdEye directly for detailed pricing information.

BirdEye Features

  • API
  • Activity Dashboard
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop Interface
  • Engagement Analytics
  • Monitoring
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • Automatic Notifications
  • Data Import/Export
  • Email Marketing
  • Multi-Channel Marketing

Additional information for BirdEye

Key features of BirdEye

  • Alert filtering
  • Automatic reminders
  • Benchmarking
  • CRM integration
  • Category analysis
  • Collaboration tools
  • Competitor analysis
  • Custom review mircosite
  • Customer conversation monitoring
  • Customer reviews
  • Customer surveys
  • Data synchronization
  • Dynamic content
  • Email & SMS alerts
  • Employee performance evaluation
  • Feedback management
  • Issue management & resolution
  • Keyword & hashtag tracking
  • Listing management
  • Natural language processing engine
  • Net promoter score (NPS)
  • Online reputation overview
  • Real-time analytics
  • Real-time customer communication
  • Real-time data
  • Real-time notifications
  • Real-time review dashboard
  • Real-time updates
  • Reporting
  • Reputation management
  • Response management
  • Review generation
  • Review management
  • Review monitoring
  • Review request
  • Role-based dashboards
  • SEO management
  • Sentiment trend progress tracking
  • Social listening
  • Social media monitoring
  • Social media video, comment & photo monitoring
  • Social publishing
  • Social sharing
  • Social ticketing
  • Status tracking
  • Support ticket system integration
  • Support ticket tracking
  • Survey designer
  • Survey management & distribution
  • Ticket assignment management
  • Trending topic tracking
  • User generated content management

Benefits

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • BirdEye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • BirdEye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • BirdEye FAQs

    Below are some frequently asked questions for BirdEye.

    Q. What type of pricing plans does BirdEye offer?

    BirdEye offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Q. What are the main features of BirdEye?

    BirdEye offers the following features:

    • Alert filtering
    • Automatic reminders
    • Benchmarking
    • CRM integration
    • Category analysis
    • Collaboration tools
    • Competitor analysis
    • Custom review mircosite
    • Customer conversation monitoring
    • Customer reviews
    • Customer surveys
    • Data synchronization
    • Dynamic content
    • Email & SMS alerts
    • Employee performance evaluation
    • Feedback management
    • Issue management & resolution
    • Keyword & hashtag tracking
    • Listing management
    • Natural language processing engine
    • Net promoter score (NPS)
    • Online reputation overview
    • Real-time analytics
    • Real-time customer communication
    • Real-time data
    • Real-time notifications
    • Real-time review dashboard
    • Real-time updates
    • Reporting
    • Reputation management
    • Response management
    • Review generation
    • Review management
    • Review monitoring
    • Review request
    • Role-based dashboards
    • SEO management
    • Sentiment trend progress tracking
    • Social listening
    • Social media monitoring
    • Social media video, comment & photo monitoring
    • Social publishing
    • Social sharing
    • Social ticketing
    • Status tracking
    • Support ticket system integration
    • Support ticket tracking
    • Survey designer
    • Survey management & distribution
    • Ticket assignment management
    • Trending topic tracking
    • User generated content management

    Q. Who are the typical users of BirdEye?

    BirdEye has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does BirdEye support?

    BirdEye supports the following languages:

    English

    Q. What type of pricing plans does BirdEye offer?

    BirdEye has the following pricing plans:

    Subscription

    Q. Does BirdEye support mobile devices?

    BirdEye supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does BirdEye integrate with?

    BirdEye integrates with the following applications:

    AgencyAnalytics, BigCommerce, Infusionsoft, QuickBooks Online, Rent Manager, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks, Zoho CRM

    Q. What level of support does BirdEye offer?

    BirdEye offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials