
About Birdeye
Birdeye is an all-in-one customer experience platform. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Payments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Founded in 2012, Birdeye is headquartered in Palo Alto and led by alumni from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Birdeye
Key benefits of Birdeye
Devices
Business size
Markets
Australia, Canada, Mexico, New Zealand, Puerto Rico, United States and 1 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Birdeye
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Features
Total features of Birdeye: 139
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best choice for review management platforms
Reviewed on 2020/07/24
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but...
I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.
Pros
We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.
Cons
Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.
Reasons for Switching to Birdeye
We could whitelabel BirdEye and they had very attractive packages if you were purchasing many licenses for clients. They also have great integrations like with SIKKA that allows us to automate the collection of reviews for our dental clients.Response from BirdEye
Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and great support!
Reviewed on 2022/05/24
Pros
It was super easy to get this off the ground for us and for our clients. The support provided by the Birdeye team has been nothing short of fantastic.
Cons
I have heard from everybody on the team and even noticed it during our onboarding, there is a giant delay between when something is clicked to when it actually loads. Occasionally have issues with things never loading.
Response from Birdeye
Hi Miranda! Thanks so much for choosing Birdeye! We appreciate the partnership!
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Over charged over promised bait and switch, deceit, and non stop billing issues!
Reviewed on 2021/11/19
I lost money by using BirdEye and they still wont fix the issues!
I lost money by using BirdEye and they still wont fix the issues!
Pros
The ability to get more reviews on google
Cons
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Reasons for Choosing Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!Reasons for Switching to Birdeye
They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!- Industry: Oil & Energy
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Birdeye is Awesome
Reviewed on 2022/03/17
I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we...
I am hoping to grow our reviews and therefore grow our presence and finally get the recognition we have worked so hard for. With Birdeyes help I am hoping to triple our customer base.
Pros
Everything is in one place & So far the staff has been extremely helpful in helping me get set up.
Cons
Honestly, I do not have any cons as of right now.
Reasons for Switching to Birdeye
A lot of comparison sites that list pros and cons fell in your favor. I went with my gut ultimately.Response from Birdeye
Hi Monique! We look forward to your future success with us! Thanks for choosing Birdeye!
- Industry: Mental Health Care
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Birdseye is great for patient engagement!
Reviewed on 2022/06/14
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to...
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
Pros
The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.
Cons
As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.
Birdeye FAQs
Below are some frequently asked questions for Birdeye.Q. What type of pricing plans does Birdeye offer?
Birdeye offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Available
Contact BirdEye directly for detailed pricing information.
Q. Who are the typical users of Birdeye?
Birdeye has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Birdeye support?
Birdeye supports the following languages:
English
Q. Does Birdeye support mobile devices?
Birdeye supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Birdeye integrate with?
Birdeye integrates with the following applications:
ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter, Vagaro, Veriforce, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk
Q. What level of support does Birdeye offer?
Birdeye offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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