Birdeye

#1 most trusted reputation and customer experience platform

About Birdeye

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.


Key benefits of Birdeye

  • Supports a mobile app version for iOS and Android, which allows users to collect reviews, track customer feedback, and access reports anytime, anywhere.

  • Birdeye displays customer feedback from 250+ sites on a centralized dashboard, allowing users to monitor reviews and engage with customer conversations all in one place.

  • Natural Language Processing (NLP) technology helps users evaluate their industry ranking through real-time competitive insight into competing review sites and social platforms.

  • Birdeye’s survey designer tool allows users to create and manage custom surveys through a drag-and-drop interface.

  • Real-time business analytics help users gain actionable insight into customer feedback data collected from review sites, social media and surveys.

  • Images

    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family
    View 14 more
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye video
    Birdeye Software - Unified Inbox - Respond to customers who chat, text or leave a review from one Unified Inbox
    Birdeye Software - Ticketing - Turn negative feedback into tickets to take immediate action
    Birdeye Software - Surveys - Send out surveys and analyze 1,000s of responses easily
    Birdeye Software - Reports - Analyze customer sentiment over time
    Birdeye Software - Listings - Easily manage your listings across 50+ sites from a single dashboard
    Birdeye Software - Customer sentiment analysis - Monitor customer sentiment and drill down to solve problems on the ground.
    Birdeye Software - Dashboards - Gives you an overview of your online reputation
    Birdeye Software - Reviews - Get customer reviews on text or email
    Birdeye Software - Referrals - Make it easy for your customers to refer their friends and family

    Not sure about Birdeye? Compare with a popular alternative

    Birdeye

    4,7 (634)
    VS.

    Starting Price

    No pricing found
    US$99,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    137
    30

    Integrations

    125
    1

    Ease of Use

    4,7 (634)
    4,6 (148)

    Value for Money

    4,5 (634)
    4,5 (148)

    Customer Service

    4,7 (634)
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    Reviews

    Overall rating

    4,7 /5
    (634)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have Birdeye?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 634
    John Regan
    John Regan
    Overall rating
    • Industry: Real Estate
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great to get real time compliments via facebook and google from customers! our managers love...

    Reviewed on 2019/09/24

    fantastic. Everyone is personalable and knowledgeable.

    fantastic. Everyone is personalable and knowledgeable.

    Pros

    The real time alerts, when a customer rates us on Google!

    Cons

    It was a bit slow to intergrate with our self storage software.

    Alternatives Considered

    Reputation

    Reasons for Choosing Birdeye

    they would NOT intergrate with our software and were slow to respond to emails and concerns

    Switched From

    Reputation

    Reasons for Switching to Birdeye

    discount with co op and also you have great reviews and internet feedback
    Mark
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An Essential for Anyone with a Customer-centric Workflow

    Reviewed on 2020/07/22

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier....

    I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

    Pros

    I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

    Cons

    The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

    Alternatives Considered

    Podium

    Reasons for Choosing Birdeye

    The functionality of JTurner's reputation platform is years behind. While a great source for data/research, it's not the best tool to use for this service. Luckily, I was able to identify that as an issue within weeks of entering my role.

    Reasons for Switching to Birdeye

    While both products serve their certain purposes, Birdeye's consistent growth of their service/platform and connectivity to other things made it an easy decision. Truthfully, all of these platforms are nods away from being the "same thing" but Birdeye sticks out because of the support you get along the way.
    kyle
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

    Reviewed on 2020/03/12

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever...

    It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

    Pros

    So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

    Cons

    You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

    Amy
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Automated Reviews Made Easy!

    Reviewed on 2021/04/30

    Overall I am very pleased with the product. It is a huge improvement from who we previously used....

    Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

    Pros

    I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

    Cons

    There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
    More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

    Alternatives Considered

    Grade.us, ReviewBuzz and Podium

    Reasons for Choosing Birdeye

    Nearby Now lacked the ability to automate on a number of platforms. It also did not offer the variety of customizations that Birdeye does. Our company wanted to focus more on earning third-party reviews, whereas Nearby Now focused more so on earning first-party reviews on their platform first which we do not find as valuable as Google and Facebook.

    Reasons for Switching to Birdeye

    It offered the most for what we were looking for in a product: customization, multiple methods to generate reviews on, focus on 3rd party review generation, cost-effective, and automation.
    Colin
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Effective tool to boost your online reviews and keep customers happy

    Reviewed on 2023/02/03

    Overall, my experience with Birdeye has been very positive. The ability to build campaigns with...

    Overall, my experience with Birdeye has been very positive. The ability to build campaigns with templates and automate the sends has been a game-changer for us. I can't argue with the results on the review side of things. There are still some features we haven't utilized yet, like CRM integration.

    Pros

    The ability to direct customers to multiple review sites has allowed us to target key review platforms and have an immediate impact. We have been piloting Birdeye for one of our office locations and the results have been amazing. So far, in about 7 months, we have increased our Google reviews +110%, Facebook +68% and BBB +260%. I've also run some preliminary numbers on impact of organic search traffic and early indications suggest that Birdeye has given us at least a 5-10% boost in "discovery" searches on our GMB page. The ease of use of this software has been great. The automations have freed up time to focus on other things. The webchat has also been a very effective tool to get ahead of potential issues and keep customers happy, or at least prevent them from getting overly upset. That's been an added bonus for sure. The website review widget is a nice feature - putting our growing / positive online reputation on prominent display when our customers visit our website.

    Cons

    I would like some more integration with google analytics. We do get some spam that comes through the web chat - not an unusual amount, but it is a bit annoying and seems to come in waves.

    Alternatives Considered

    Podium

    Reasons for Switching to Birdeye

    the fact that it could do webchat and referral automation was what put me over the edge

    Response from Birdeye

    We love all of the results you provided from the impact of Birdeye! AMAZING! Thank you so much for sharing, Colin. We are looking forward to your continued success. :)

    Showing 5 reviews of 634 Read all reviews

    Birdeye FAQs

    Below are some frequently asked questions for Birdeye.

    Birdeye offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Contact BirdEye directly for detailed pricing information.

    Birdeye has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Birdeye supports the following languages:

    English

    Birdeye supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Birdeye integrates with the following applications:

    ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks a Sensei product, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, Veriforce - Dupe, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

    Birdeye offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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