FPS GOLD Core Processing

Core processing software for community banks

4,4 /5 (11 reviews) Write a Review!

FPS GOLD Core Processing Overview

What is FPS GOLD Core Processing?

FPS GOLD Core Processing is a core banking solution designed for community banks with tools for CRM, deposit management, loan planning, accounting, reporting, and more. Community banks can benefit from FPS GOLD’s features to provide a streamlined customer experience using tools such as cross-selling opportunity identification, a customer account database, loan servicing, teller and platform management, general ledger, deposit management, document creation, and more.

Banks can manage their customers with the in-built FPS GOLD CRM tool which provides a customer account database which consolidates important contact information for each client including contact details, accounts, relationships to other customers, documents, and more. The CRM also automatically identifies loyal customers and cross-selling opportunities so that businesses can plan personalized treatment and follow-ups to increase revenue.

To facilitate the management of customer accounts, FPS GOLD Core Processing includes an integrated loan servicing package to manage commercial loans, mortgages, and consumer lending, as well as tools to set up new accounts online or in person with document imaging and electronic signature capture. The system also offers integrated accounts payable, general ledger, fixed assets, and payroll for complete end-to-end account management and synchronous data input. Deposits can be managed within FPS GOLD with automatic service charge calculations and document management.

FPS GOLD Core Processing Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact FPS GOLD for pricing information.


FPS GOLD Core Processing Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The in-built CRM contains a searchable database of all clients
The teller and platform tool walks users through the process of opening a new customer account
With FPS GOLD users can manage and track deposits and loans
Loans such as commercial, mortgages, and consumer lending can be set up
The accounting package integrates accounts payable, fixed asset, and payroll systems to generate a transaction audit
Generate and customize reports on key business metrics
FPS GOLD Core Processing screenshot: The in-built CRM contains a searchable database of all clients FPS GOLD Core Processing screenshot: The teller and platform tool walks users through the process of opening a new customer account FPS GOLD Core Processing screenshot: With FPS GOLD users can manage and track deposits and loans FPS GOLD Core Processing screenshot: Loans such as commercial, mortgages, and consumer lending can be set up FPS GOLD Core Processing screenshot: The accounting package integrates accounts payable, fixed asset, and payroll systems to generate a transaction audit FPS GOLD Core Processing screenshot: Generate and customize reports on key business metrics

FPS GOLD Core Processing Reviews

FPS GOLD Core Processing Reviews

Overall rating
4,4
/
5
Excellent
4

Very good
7

Average
0

Poor
0

Terrible
0

Value for Money
4,2
Features
4,3
Ease of Use
4,1
Customer Support
4,8
100% recommended this app
Emily N.

CIM Review

CIM Gold helps us to run daily reports, work daily return reports, submit eACH orginination batches for our clients, look up information related to clients and their relationships as a whole with our bank. It also allows us to target potential clients by having Gold Writer reports created an narrow down a specific target clientele we can target a specific banking product to. An example of this, we decided to push our mobile deposit product on our APP. We ran goldwriters to extract who our online clients are who are signed up but had not used mobile deposit. Then we cleaned up the list and narrowed down even further for marketing budget purposes till we felt good about what we had. We mailed out around 1000 $5 checks to these folks encouraging and incentivizing them to use mobile deposit. We had a 20%+ rate of return which is incredible for our bank!! We are still using this as a way to promote mobile deposit at the personal banker/new account offices with $5 checks to encourage folks to sign up. This is just one example of how CIM Gold has helped us to build deeper relationships with our clients.


Ricardo P.

The staff at FPS is great to work with! They're quick to respond & help with the resolution...


Verified Reviewer

Feature Rich, Difficult to Find Things Sometimes


Naher E.

Overall experience is positive, great functionality and easy to use.


Kristina K.

CIM GOLD

System is easy to navigate but can still use some upgrades in the Platform area.


Emily N.
Industry: Banking
Company size: 51-200 Employees

CIM Review

Used Daily for 2+ years
Reviewed on 2019/08/15
Review Source: Capterra

CIM Gold helps us to run daily reports, work daily return reports, submit eACH orginination batches for our clients, look up information related to clients and their relationships as a whole with our bank. It also allows us to target potential clients by having Gold Writer reports created an narrow down a specific target clientele we can target a specific banking product to. An example of this, we decided to push our mobile deposit product on our APP. We ran goldwriters to extract who our online clients are who are signed up but had not used mobile deposit. Then we cleaned up the list and narrowed down even further for marketing budget purposes till we felt good about what we had. We mailed out around 1000 $5 checks to these folks encouraging and incentivizing them to use mobile deposit. We had a 20%+ rate of return which is incredible for our bank!! We are still using this as a way to promote mobile deposit at the personal banker/new account offices with $5 checks to encourage folks to sign up. This is just one example of how CIM Gold has helped us to build deeper relationships with our clients.

Pros

Our f/I has used FPS as our core for 24+ years. I can say I have been with our f/I 21 years and been through a few versions of CIM. CIM GOLD is by far the best version produced! I feel it is user friendly and you can find information easily and multiple ways. The enhanced interface and tiles are two of my favorite features. Speed keys on the CIM side make routine searches even easier as they take you right to the place you need to go without having to start somewhere else. There is a ton of functionality and we are always learning to use new features or look at new reports. We have also helped FPS to develop and test features and products as well.

Cons

There are not many cons from my perspective. As the Operations Manager, I use CIM extensively for deposit accounts and information related to our clients. I have very limited knowledge of the loan side. The biggest frustration we have had recently is losing internet service and CIM hiccups - for lack of a better explanation- [especially a technical one I can't even begin to give :) ] when CIM hiccups, it closes out and you have to reopen. This is not the end of the world by any means but is frustrating and for us, this is just part of the rural community we support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ricardo P.

The staff at FPS is great to work with! They're quick to respond & help with the resolution process.

Used Daily for 2+ years
Reviewed on 2018/05/24
Review Source: Capterra

Pros

The ease of customization FPS allows is great! It allows the bank to have a say on how the software should perform to maximize the banks efforts within the market it operates in. The change from Fiserv to FPS was a great move because of all the added functionality and the client support we receive from staff and our account manager. Our account manager advocates for our needs and is responsive to our requests.

Cons

There are still improvements that can be made. Our bank is more commercial focus than retail customers. Adding functionality to compete against larger banks is warranted.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Industry: Banking
Company size: 11-50 Employees

Feature Rich, Difficult to Find Things Sometimes

Used Daily for 1+ year
Reviewed on 2018/12/14
Review Source: Capterra

Pros

FPS Gold as a core processor offers a lot of great features, especially compared to legacy processors. The customer support team is very knowledgeable and helpful.

Cons

Though this product is very feature rich, many times it is very difficult to find the information I am looking for as information is split between a lot of different screens. I also feel like the teller interface is difficult to use and should be updated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Naher E.

Overall experience is positive, great functionality and easy to use.

Used Daily for 2+ years
Reviewed on 2018/05/23
Review Source: Capterra

Pros

The best part of the system is ease of use. The tabs and search feature makes it easy to find information needed but there are a lot of tabs that may be eliminated if the fields were combined within other tabs

Cons

There is a lot of navigation required to retrieve information which could be found in one area. The system could communicate better within itself to eliminate duplicate file maintenance requirements. Help screens and online banking (activity logs) should be updated for ease of use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kristina K.
Industry: Banking
Company size: 51-200 Employees

CIM GOLD

Used Daily for 2+ years
Reviewed on 2019/09/05
Review Source: Capterra

System is easy to navigate but can still use some upgrades in the Platform area.

Pros

F1 help - most answers can be found here

Cons

Platform - outdated and not user friendly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,9/10
Based on 11 user ratings
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FPS GOLD Core Processing Pricing

FPS GOLD Core Processing Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact FPS GOLD for pricing information.

Contact FPS GOLD for pricing information.

Value for Money
4,2/5
Based on 11 user ratings
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FPS GOLD Core Processing Features

FPS GOLD Core Processing Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,3/5
Based on 11 user ratings
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Categories

Additional information for FPS GOLD Core Processing

Additional information for FPS GOLD Core Processing

Key features of FPS GOLD Core Processing

  • Accounting management
  • Applicant tracking
  • Applications management
  • CRM integration
  • Core banking
  • Customer accounts
  • Customer experience management
  • Customizable reporting
  • Direct deposit
  • Document imaging
  • Document management
  • Electronic signature capture
  • Fixed asset management
  • General ledger
  • Lending management
  • Online banking
  • Payroll integration
  • Payroll management
  • Reporting & statistics

Benefits

  • Gain insight into the business by generating customized reports on metrics such as loan portfolio statistics, year over year loan growth, accounts opened by year, and more.

  • Help customers set up new accounts with a step-by-step process either in person or online with the teller and platform feature. Tools such as electronic signature capture and document imaging help to set up accounts.

  • Manage customer relationships using the in-built CRM which includes a client database with individual files for each customer including contact details, accounts, relationships to other customers, and more.

  • Handle deposits for checking, saving, retirement, and other accounts with the FPS GOLD deposit system. Users can manage safe deposit boxes, calculate service charges, and more.

  • Set up loans for customers online and in real time for commercial loans, mortgages, consumer lending, and more.

  • FPS GOLD Core Processing FAQs

    FPS GOLD Core Processing FAQs

    Below are some frequently asked questions for FPS GOLD Core Processing.

    Q. What type of pricing plans does FPS GOLD Core Processing offer?

    FPS GOLD Core Processing offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact FPS GOLD for pricing information.

    Q. What are the main features of FPS GOLD Core Processing?

    FPS GOLD Core Processing offers the following features:

    • Accounting management
    • Applicant tracking
    • Applications management
    • CRM integration
    • Core banking
    • Customer accounts
    • Customer experience management
    • Customizable reporting
    • Direct deposit
    • Document imaging
    • Document management
    • Electronic signature capture
    • Fixed asset management
    • General ledger
    • Lending management
    • Online banking
    • Payroll integration
    • Payroll management
    • Reporting & statistics

    Q. Who are the typical users of FPS GOLD Core Processing?

    FPS GOLD Core Processing has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does FPS GOLD Core Processing support?

    FPS GOLD Core Processing supports the following languages:

    English

    Q. What type of pricing plans does FPS GOLD Core Processing offer?

    FPS GOLD Core Processing has the following pricing plans:

    Subscription

    Q. Does FPS GOLD Core Processing support mobile devices?

    We do not have any information about what devices FPS GOLD Core Processing supports

    Q. What other apps does FPS GOLD Core Processing integrate with?

    We do not have any information about what integrations FPS GOLD Core Processing has

    Q. What level of support does FPS GOLD Core Processing offer?

    FPS GOLD Core Processing offers the following support options:

    Phone Support, Online Support