UXPressia

Create customer journey maps, personas & impact maps online

About UXPressia

UXPressia is an online tool that enables users to create customer journey maps, personas, and impact maps online. The customer journey mapping online tool offers enhanced visualization capabilities to deliver exceptional experience to customers. The solution is an optimal balance between sticker- and table- based solutions with an intuitive drag and drop interface.

UXPressia customer experience mapping software allows users to capture their customer's journey in the most detailed way possible with features for customer goals, expectations, processes and channels, emotional graphs, quotes, problems, ideas, images, documents and videos.

Organizations can capture the exact way customers interact with their service. Users can invite teammates, stakeholders or clients to map customer journeys together. Once finished, users can export their customer experience maps into high-resolution PDF or PNG and print them without any problem.

Users can create personas online with UXPressia's personas online tool to grasp and visualize the target audience in the in the best possible way: from persona name, photo, backstory up to browser/devices usage, skills, and influencers images. Users can stretch and drag and drop sections to customize the layout in any way.

Businesses can plan products and store ideas with UXPressia's impact map online tool, map out clear ways toward business goals, and plan future releases to see what impact they will make.

Pricing starting from:

US$24,00/month

  • Free Trial
  • Free
  • Subscription

Key benefits of UXPressia

  • Users can visualize, analyze, export and share professional customer journey maps, personas, and impact maps in minutes.

  • Analyze journey maps to eliminate pain points in your service and win more customers.

  • Define user archetypes and design for their needs to increase loyalty and conversion.

  • Align team activities with overall business objectives and make better roadmap decisions with Impact Map Online.

  • Share and collaborate with teammates from across the globe.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia

    Supported Languages

    English

    Pricing starting from:

    US$24,00/month

    • Free Trial
    • Free
    • Subscription

    Images

    Analyze journey maps to eliminate pain points in your service and win more customers
    Visualize insightful and authentic user personas for your journey maps
    Align team activities with overall business objectives and make better roadmap decisions with Impact Map Online
    View 4 more
    UXPressia video
    UXPressia screenshot: Analyze journey maps to eliminate pain points in your service and win more customers UXPressia screenshot: Visualize insightful and authentic user personas for your journey maps UXPressia screenshot: Align team activities with overall business objectives and make better roadmap decisions with Impact Map Online

    Features

    Total features of UXPressia: 11

    • Collaboration Tools
    • Collaborative Workspace
    • Customer Experience Management
    • Customer Profiling
    • Customizable Templates
    • Data Capture and Transfer
    • Data Import/Export
    • Data Visualization
    • Drag & Drop Interface
    • Prioritizing
    • Visual Analytics

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    Reviews

    Overall rating

    4,7 /5
    (59)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,7/5
    Customer Support
    4,8/5

    Already have UXPressia?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 59
    Shai Y.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Flawless customer experience and a great product!

    Reviewed on 2018/09/13

    UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona...

    UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way.

    Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool.

    This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients.

    My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office!

    Thanks,​ UXPRESSIA!

    Pros

    UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience.

    I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription).

    It's a whole lot of power and a whole lot of bang for your buck!

    Cons

    It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​

    Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

    Alex J.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing SAAS platform that enables Service Design Thinking at the next level

    Reviewed on 2020/01/24

    Integrating service design thinking into a marketing agency is no small feat, especially one with a...

    Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

    Pros

    Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.

    Cons

    Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

    Karl S.
    Overall rating
    • Industry: Market Research
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    UXPressia Provides Quick Accessibility and Many Features

    Reviewed on 2021/01/28

    I run classes in the fundamental of Customer Experience (CX) aimed at those who manage CX for...

    I run classes in the fundamental of Customer Experience (CX) aimed at those who manage CX for organizations plus those that lead or manage contact centers. Part of my curriculum focuses on the building of personas and the customer journey mapping process itself and I include both videos and descriptions of UXPressia within the course as a prime example of software to consider acquiring when it comes to automating the mapping process.

    Pros

    UXPressia is one of the more intuitive journey mapping products on the market. I love products that are easy to master without much investment in reading manuals or attending the training. Naturally, you need to understand the fundamental elements of customer journey mapping first but assuming that you will be up and running in no time. I especially like the way I can easily build personas.

    Cons

    I'm using UXPressis stand-alone so I'm not faced with any integrations and for my needs, this product really provides all that I require and at a very low price-point.

    Henrik H.
    Overall rating
    • Industry: Design
    • Company size: 501-1 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 3.0 /10

    OK starting point for customer insights mapping

    Reviewed on 2019/12/03

    Really great to get yourself started and have the personas live outsite powerpoint but in a shared...

    Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

    Pros

    Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.

    Cons

    The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide.
    Finally, the edit options of the components in the personas (content types) are somewhat limited.

    Deborah M.
    Overall rating
    • Industry: Management Consulting
    • Company size: 2-10 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software for fast turnaround client project!

    Reviewed on 2020/12/22

    Very good experience. Especially with customer support!

    Very good experience. Especially with customer support!

    Pros

    I selected UxPressia after reviewing several other options, for a client Persona and Journey Mapping project. I needed to learn how to use it, customize it for this client and deliver 3 personas and journey maps within less than 2 weeks. When I showed my client the first draft of my layout, he liked it so much he decided to order the software as well. I liked the fact they had templates, which allowed me to modify/customize the persona and journey map data sections. When I had questions, customer service was very responsive and followed up with me to make sure all was well. This was incredibly helpful and reassuring, especially under such a tight deadline! Senior management of the client company were really excited with the final product--they loved the content, layout, visuals and graphics--a home run! I highly recommend this platform!

    Cons

    Once I had a template layout I liked, I figured out how to copy it, but then needed to delete all the content specific to that persona, in order to create a new one with the same layout/headers. Would have liked to just save the template layout/headers for future use. I also thought some prior personas disappeared, because I couldn't see the slider to scroll down on the right.

    Showing 5 reviews of 59 Read all reviews

    UXPressia FAQs

    Below are some frequently asked questions for UXPressia.

    UXPressia offers the following pricing plans:

    • Starting from: US$24,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    FREE: $0 Forever free PROFESSIONAL: $24/month per user Or $20/month per user billed annually ENTERPRISE: Contact UXPressia

    UXPressia offers the following features:

    • Collaboration
    • Compare personas
    • Customize layouts
    • Define user archetypes
    • Drag and drop interface
    • Impact maps
    • Journey maps
    • Name generator
    • Persona temperaments
    • Photo generator
    • Visualize, analyze, export and share

    UXPressia has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    UXPressia supports the following languages:

    English

    We do not have any information about what devices UXPressia supports

    We do not have any information about what integrations UXPressia has

    UXPressia offers the following support options:

    Online Support, FAQs

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