About Roomsy

Roomsy is an all-in-one hospitality property management system and channel manager for hotels, hostels, vacation rental apartments, RV parks, and other vacation property businesses. To aid with day-to-day property management, the cloud-based solution provides users with tools such as booking management using the in-built calendar, synchronous data updates through integrations with multiple online travel agencies, a custom booking website builder, reservations management, and more.

To facilitate online booking, Roomsy creates a custom, branded website for businesses to provide property information, photographs, availability, and a booking engine to allow customers to make reservations directly through the website. The property website is integrated with the Roomsy property management platform to ensure data is always synchronized across channels, and the backend in real time when bookings are made. The Roomsy platform also integrates with third party travel agents such as Booking.com, Expedia, and more to automatically synchronize availability and pricing data across channels.

The calendar tool gives users an at-a-glance view of their upcoming reservations and is color-coded to highlight clients who are checking-out, clients who are checking-in, clients who are staying and paying, and rooms that are out of order. From the Roomsy backend businesses can also access contact details for each visitor, manage group and individual bookings, process payments, manage invoices, and generate reports.

Key benefits of Roomsy

  • Ensure that availability data and pricing information is always accurate and up-to-date across all channels with Roomsy’s integrations with online travel agencies such as Booking.com and Expedia.

  • Allow staff to manage the front desk anywhere, from any device, as Roomsy is compatible and optimized for any PC, tablet, or mobile phone, and the cloud-based format means data will be synchronized across devices when connected to the internet.

  • Manage reservations with Roomsy’s online booking engine which can be embedded into the user’s business website to receive bookings online, and all bookings are automatically synchronized to the backend system in real time.

  • Benefit from Roomsy building a custom, branded website for each business which is optimized for search engines and can include all key information about the property including images, descriptions, prices, and a booking form.

  • Manage day-to-day property operations within the Roomsy backend which provides tools for accounting management, invoicing, housekeeping scheduling, payment processing, business reporting and more.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, Australia

    Supported Languages

    English

    Images

    The calendar view provides an at-a-glance overview of reservations with color-coding to highlight check-ins and check-outs each day
    New bookings can be created manually within Roomsy and staff can select the room type, number of guests, preferences, and add notes
    Invoices can be generated and accessed within Roomsy and payments can be added
    Roomsy facilitates payment processing for POS transactions with guests
    Documents such as booking confirmations, invoices, bills, and more can be generated and printed within Roomsy
    The accounting tab allows users to view pending customer payments and ensure bills are managed upon check-out
    The reporting functionality allows users to view reports on things such as bookings, charges, payments, tax, and more
    View 8 more
    Roomsy video
    Roomsy screenshot: The calendar view provides an at-a-glance overview of reservations with color-coding to highlight check-ins and check-outs each day Roomsy screenshot: New bookings can be created manually within Roomsy and staff can select the room type, number of guests, preferences, and add notes Roomsy screenshot: Invoices can be generated and accessed within Roomsy and payments can be added Roomsy screenshot: Roomsy facilitates payment processing for POS transactions with guests Roomsy screenshot: Documents such as booking confirmations, invoices, bills, and more can be generated and printed within Roomsy Roomsy screenshot: The accounting tab allows users to view pending customer payments and ensure bills are managed upon check-out Roomsy screenshot: The reporting functionality allows users to view reports on things such as bookings, charges, payments, tax, and more

    Features

    Total features of Roomsy: 23

    • Accounting Management
    • Availability Indicator
    • Booking Management
    • CRM Integration
    • Calendar Management
    • Channel Management
    • Conversion Rate Optimization
    • Custom Landing Pages
    • Data Synchronization
    • Database Integration
    • Facility Scheduling
    • Forms Management
    • Invoice Management
    • Maintenance Scheduling
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Online Booking Integration
    • Order Confirmation
    • POS
    • Receiving
    • Room Booking
    • Third Party Integration
    • Website Management

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    Reviews

    Overall rating

    4,6 /5
    (21)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,8/5
    Customer Support
    4,7/5

    Already have Roomsy?

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    Showing 5 reviews of 21
    Shereen n M.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

    Reviewed on 2018/01/05

    Organization and ease of reservation/booking management.

    Organization and ease of reservation/booking management.

    Pros

    I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

    Boniface V.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple to use and great customer service.

    Reviewed on 2017/08/03

    Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to...

    Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

    Pros

    Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again.
    Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you.
    Although they don't have a smartphone app yet, their web site is quite view able on a cell phone.
    Has stripe.com, paypal and others such as integration for credit card/payment collection.
    Roomsy has reports which give you a good visual of your business.

    I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed.

    My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

    Cons

    Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

    Lance H.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Roomsy - Nice back end booking, but not a lot else

    Reviewed on 2018/08/03

    Roomsy could get the job done if it was the only booking/pms platform in existence, but it's...

    Roomsy could get the job done if it was the only booking/pms platform in existence, but it's nowhere near the best in functionality or value. When I checked out various properties featured as testimonials on Roomsy's website, I discovered most of them had switched to a different booking engine... Not a good sign.

    Pros

    The back end functionality for making reservations was really nice, drag-and-drop, clean, etc. The customer service agent I talked to was friendly, like most Canadians tend to be.

    Cons

    Minimal reporting, support features, and sub-par front end booking. No availability calendar, which is a standard for online reservations (isn't it?!).

    Courtney P.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Love having Roomsy in my life!

    Reviewed on 2017/05/10

    Pros

    The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team.

    Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

    Cons

    The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

    Mazen H.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Roomsy Great Product

    Reviewed on 2018/10/09

    Overall you need a software that makes your personal and business life easy and not add more...

    Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

    Pros

    Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

    Cons

    Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

    Response from Roomsy

    Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

    Showing 5 reviews of 21 Read all reviews

    Roomsy FAQs

    Below are some frequently asked questions for Roomsy.

    Roomsy offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing is based on number of rooms starting at $49/month for one room or $99/month for one room with premium.

    Roomsy offers the following features:

    • Accounting management
    • Availability indicator
    • Booking management
    • CRM integration
    • Calendar management
    • Channel management
    • Conversion optimization tools
    • Custom landing pages
    • Data synchronization
    • Database integration
    • Email confirmation
    • Facility scheduling
    • Front office management
    • GDS / OTA integration
    • Housekeeping management
    • Individual / group check-in
    • Invoice management
    • Maintenance scheduling
    • Multi-channel management
    • Multi-channel marketing
    • Multiple billing rates
    • Online booking integration
    • Order confirmation
    • POS
    • Payment processing
    • Property database
    • Reviews management
    • Room booking
    • Room feature classification
    • Third party integration
    • Walk-in registration
    • Website management

    Roomsy has the following typical customers:

    Small Business, Mid Size Business

    Roomsy supports the following languages:

    English

    We do not have any information about what devices Roomsy supports

    Roomsy integrates with the following applications:

    CartStack, PayPal, Stripe

    Roomsy offers the following support options:

    Phone Support, Online Support, Video Tutorials, Forum, Knowledge Base

    Related categories

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