Roomsy

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

The software figures the pricing. We do have to assess the final amount because the system may go to default. Its easy to add extras that automatically are added to the final charge.

We like Roomsy, all of it. We may go further and charge through Roomsy. We have kept our other systems which are business centered for aggregating costs, but Roomsy manages our occupancy beautifully. Our customers enjoy the printed, emailed registrations and invoices.
Twice the program forced me to buy a larger program. The first time I could continue with my work, but the second time Roomsy stopped and I had to buy up. Thankfully customer service reversed the service to the level I desire. This has not happened again. Thankfully.

They customize for the size of your company. Ours is a small company and they were really helpful and understanding. They walked us through everything in set-up, answering any questions we had and helped us understand the pricing. Quite transparent on how they do things and what they cost, I find everything informative and straightforward. The reports generated are great and easy to understand, receiving all reports needed for our accounting team. Customizable templates for the registration cards and invoices are easy to modify and understand. I was also able to send a provided reservation page code to my website and app designer people and it works so far.

Sometimes can't find full report I need. Solved with customer support. Other thing is that they don't have a way to secure Credit card Information fully to hold reservation for guest if you don't have a connection for booking through Booking.com or Expedia Etc.

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again.
Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you.
Although they don't have a smartphone app yet, their web site is quite view able on a cell phone.
Has stripe.com, paypal and others such as integration for credit card/payment collection.
Roomsy has reports which give you a good visual of your business.

I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed.

My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).