Heymarket

Business text messaging for teams

4,6 /5 (39 reviews) Write a Review!

Heymarket Overview

What is Heymarket?

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.

Heymarket Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.


Heymarket Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Heymarket shows users which team members are viewing or typing in a conversation
Contacts can be organized into lists for message targeting
Heymarket supports emojis and message attachments
Chats can be assigned to team members, and messages can be created from templates
Heymarket can be used through web browsers and smartphone apps
Heymarket video Heymarket screenshot: Heymarket shows users which team members are viewing or typing in a conversation Heymarket screenshot: Contacts can be organized into lists for message targeting Heymarket screenshot: Heymarket supports emojis and message attachments Heymarket screenshot: Chats can be assigned to team members, and messages can be created from templates Heymarket screenshot: Heymarket can be used through web browsers and smartphone apps

Heymarket Reviews

Heymarket Reviews

Overall rating
4,6
/
5
Excellent
25

Very good
12

Average
1

Poor
1

Terrible
0

Value for Money
4,3
Features
4,4
Ease of Use
4,6
Customer Support
4,5
95% recommended this app
Holly B.

All around excellent!

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.


Robin M.

Wouldn't Have a Business Without It

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!


Kelsey E.

Great Product- High Price Tag

HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.


Ian Y.

Unorthodox Use – But it works!

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.


Ramy N.

Integral to our success!


Holly B.
Industry: Cosmetics
Company size: Self Employed

All around excellent!

Used Weekly for 2+ years
Reviewed on 2018/09/19
Review Source: Capterra

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Pros

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Cons

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robin M.
Industry: Cosmetics
Company size: Self Employed

Wouldn't Have a Business Without It

Used Daily for 1+ year
Reviewed on 2018/09/04
Review Source: Capterra

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Pros

-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.

Cons

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kelsey E.
Industry: Retail
Company size: 51-200 Employees

Great Product- High Price Tag

Used Daily for 2+ years
Reviewed on 2018/08/31
Review Source: Capterra

HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

Pros

I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

Cons

The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
(I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian Y.
Industry: Construction
Company size: 201-500 Employees

Unorthodox Use – But it works!

Used Daily for 6-12 months
Reviewed on 2019/04/02
Review Source: Capterra

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Pros

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Cons

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Response from Heymarket

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.

Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ramy N.
Industry: Computer Software
Company size: 2-10 Employees

Integral to our success!

Used Daily for 6-12 months
Reviewed on 2019/08/28
Review Source: Capterra

Pros

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

Cons

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 39 user ratings
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Heymarket Pricing

Heymarket Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.

Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.

Value for Money
4,3/5
Based on 39 user ratings
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Heymarket Features

Heymarket Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,4/5
Based on 39 user ratings
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Categories

Additional information for Heymarket

Additional information for Heymarket

Key features of Heymarket

  • Auto reply
  • Call forwarding
  • Chat assignments
  • Chat export
  • Contact lists
  • Custom fields
  • Customizable website chat widget
  • Do Not Disturb
  • Facebook messages
  • Internal notes
  • Message personalization
  • Message scheduling
  • Permission management
  • Personalized signatures
  • Private conversation histories
  • Real-time notifications
  • Reply reminders
  • SMS templates
  • Shared contacts
  • Shared inboxes
  • Shared lists
  • Shared templates
  • Typing indicators

Benefits

  • Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

  • Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

  • Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

  • Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

  • Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.

  • Heymarket FAQs

    Heymarket FAQs

    Below are some frequently asked questions for Heymarket.

    Q. What type of pricing plans does Heymarket offer?

    Heymarket offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $29/month - 500 messages per month. Premium: $49/month - 1,000 messages per month. Team: $99/month - 2,500 messages per month. Contact Heymarket for details of larger plans. Monthly and annual subscriptions available.

    Q. What are the main features of Heymarket?

    Heymarket offers the following features:

    • Auto reply
    • Call forwarding
    • Chat assignments
    • Chat export
    • Contact lists
    • Custom fields
    • Customizable website chat widget
    • Do Not Disturb
    • Facebook messages
    • Internal notes
    • Message personalization
    • Message scheduling
    • Permission management
    • Personalized signatures
    • Private conversation histories
    • Real-time notifications
    • Reply reminders
    • SMS templates
    • Shared contacts
    • Shared inboxes
    • Shared lists
    • Shared templates
    • Typing indicators

    Q. Who are the typical users of Heymarket?

    Heymarket has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Heymarket support?

    Heymarket supports the following languages:

    English

    Q. What type of pricing plans does Heymarket offer?

    Heymarket has the following pricing plans:

    Subscription

    Q. Does Heymarket support mobile devices?

    Heymarket supports the following devices:

    Android, iPhone

    Q. What other apps does Heymarket integrate with?

    Heymarket integrates with the following applications:

    BoomTown, Facebook, Google Drive, Salesforce Sales Cloud, Squarespace, Twilio, Weebly, Wordpress, Wordpress, Zendesk

    Q. What level of support does Heymarket offer?

    Heymarket offers the following support options:

    Online Support