Heymarket

4.5 (44)
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Business text messaging for teams

About Heymarket

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.


Key benefits of Heymarket

  • Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

  • Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

  • Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

  • Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

  • Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.

  • Images

    Heymarket Software - Heymarket shows users which team members are viewing or typing in a conversation
    Heymarket Software - Contacts can be organized into lists for message targeting
    Heymarket Software - Heymarket supports emojis and message attachments
    Heymarket Software - Chats can be assigned to team members, and messages can be created from templates
    Heymarket Software - Heymarket can be used through web browsers and smartphone apps
    View 6 more
    Heymarket video
    Heymarket Software - Heymarket shows users which team members are viewing or typing in a conversation
    Heymarket Software - Contacts can be organized into lists for message targeting
    Heymarket Software - Heymarket supports emojis and message attachments
    Heymarket Software - Chats can be assigned to team members, and messages can be created from templates
    Heymarket Software - Heymarket can be used through web browsers and smartphone apps

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    Reviews

    Overall rating

    4.5 /5
    (44)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have Heymarket?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 44
    Holly
    Holly
    Overall rating
    • Industry: Cosmetics
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    All around excellent!

    Reviewed on 2018/09/19

    Heymarket allows me to provide personalized customer service in a fraction of the time! With...

    Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

    Pros

    Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

    Cons

    I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

    Maria
    Overall rating
    • Industry: Management Consulting
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    My Experience With Heymarket

    Reviewed on 2025/01/02

    Pros

    I like that we can use Heymarket to send mass business messages to our clients.
    Heymarket allows lots of customization options.
    It is a great SMS Marketing solution.

    Cons

    No flaws with Heymarket. All features works effectively.

    Kelsey
    Overall rating
    • Industry: Retail
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great Product- High Price Tag

    Reviewed on 2018/08/31

    HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are...

    HeyMarket allows me to have my life back by easily setting up campaigns and knowing they are getting to my customers when they are supposed to. I cant live without it.

    Pros

    I LOVE HeyMarket! It makes running my business very easy. The way that it tests individuals, makes batching messages easy. I’m able to do more in my personal life because I know that my campaigns are up and running and my customers are being contacted. I also love that I can answer on my computer.

    Cons

    The software can be glitchy. It takes a while for the app to sinc with the server. I’ve also had many issues where it kept creating me a new number- who knows what that was. Other than the glitchy stuff, it’s really easy to use and navigate which is great!
    (I will say however, there are more and more tools and apps of the same arena that are coming out at a lower price. I recommend HeyMarkey ALL the time, but the price always scares people away. Apps like Project Broadcast are leaving HeyMarket in the dust at 9.99/mo)

    Andrew
    Overall rating
    • Industry: Telecommunications
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    SMS Hey Market review

    Reviewed on 2022/08/11

    Our overall experience has been good, but I'm pretty sure it could be better. Some agents has...

    Our overall experience has been good, but I'm pretty sure it could be better. Some agents has reported not been able to login from ZD, they need to send SMS directly from the web page.

    Pros

    We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great!

    Cons

    The App fails with some Zapier time zone automation to send messages, also, and one of the things we don't like is that, sometimes, Login in ZD using the Hey Market is giving us some issues, and instead of sending SMS through ZD we need to it over the webpage.

    Sean
    Overall rating
    • Industry: Photography
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Former Heymarket User

    Reviewed on 2021/12/09

    Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs....

    Overall Heymarket does texting really well, but I wouldn't say its a one stop for marketing needs. It's pleasantly laid out and very easy to pick up for a less tech savvy person. Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.

    Pros

    It had a really clean interface. Templates were easy to create and use. It was really easy to toggle between multiple numbers if you had them. I had two phone numbers when I was using it. It seemed like normal texting to me and I could access it on my phone or on my laptop easily. It worked very well for texting customers.

    Cons

    I wish it had had automatic texting features. I switched to Marketsurge because it had automated campaigns. I just feel like there are options at a similar price that offer more than Heymarket. I also had some issues with the app loading up early on, but they fixed those before I switched. Overall it was just a little expensive for the feature set.

    Showing 5 reviews of 44 Read all reviews

    Heymarket FAQs

    Below are some frequently asked questions for Heymarket.

    Heymarket offers the following pricing plans:

    • Starting from: US$19.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Heymarket has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Heymarket supports the following languages:

    English

    Heymarket supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Heymarket integrates with the following applications:

    Aircall, Clio, Google Ads, Google Docs, Google Drive, Meta for Business, Salesforce Sales Cloud, Slack, Squarespace, Twilio, Weebly, WordPress, Zapier, Zendesk Suite

    Heymarket offers the following support options:

    Email/Help Desk, Chat

    Related categories

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