Brushfire

About Brushfire
At Brushfire, it’s our goal to be the go-to ticketing and registration platform our clients deserve. We’re an event management software-as-a-service platform that provides assigned seat ticketing, general admission, and support for concerts, conferences, camps, productions, plays, sports, and anything else where people gather. We handle thousands of events every day, on every continent, ranging anywhere from a handful to 20k+ attendees.
Brushfire strives to facilitate successful events around the world by providing great software and service that never stops improving. We believe the church, non-profit, and secular organizations deserve the most elegantly architected platform for event management. Both at the technology and service layer.
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- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome customer service that backs up a great product
Reviewed on 2019/11/19
Pros
Easy to setup as the Brushfire staff are always on hand to help
Exactly what we need for our event planning
Cons
Any problems I have had with it, customer service have always found a good soloution.
Alternatives Considered
EventbriteReasons for Choosing Brushfire
They were too expensive and had too much additional advertisingSwitched From
EventbriteResponse from Brushfire Technology
Thanks for the kind words Gary!
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Event Management Tool
Reviewed on 2022/01/31
Overall my experience has been very smooth, thanks to their Customer Support team! Like I said,...
Overall my experience has been very smooth, thanks to their Customer Support team! Like I said, there is almost always a way to do what I need to do and someone is there to help walk me through how or to do it for me and show me what they did so that I can learn for the future.
Pros
Honestly the Customer Support.... if ever there was something I couldn't figure out on my own end from registration build to email marketing to adding features to reporting to name tag creation, their Customer Support was there to walk me through it or build it out for me. They also were the front line response team to most of our guests answering as many questions as they could on our behalf. This is the extension of our own team, in my opinion, for an organization that doesn't have the capacity to hire people directly to answer all of our event attendees questions!
Cons
A lot of the locations of features are not intuitive. For example, the way to find out how many guests received refunds was not intuitive, but there is always a workaround and way to figure it out!

- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
BrushFire Review
Reviewed on 2018/10/16
Pros
the ability to add purchases to my Apple Wallet.
Cons
Some of the conferences I have attended we had issues getting all the info we needed.
- Industry: Religious Institutions
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Absolutely Incredible.
Reviewed on 2019/12/17
My overall experience with Brushfire is incredible. I mean, hands down their customer service is...
My overall experience with Brushfire is incredible. I mean, hands down their customer service is the best. Any time I need something, I send a quick email and get a response within the hour. The team takes on the problem as their own and helps me to find the most creative and best way to solve it. I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life!
Pros
I absolutely love the back end of brushfire. The update to the "Manage" page really increased the usability and ease of finding things. Oh, and the reporting feature. I love the ability to create custom reports within the same system and not have to download multiple spreadsheets to create my own views. And the customer service is top notch. Nothing like it: Fast, responsive and more than helpful in troubleshooting the best way to accomplish your request.
Cons
I wish the check-in app was a little better in ease of use and for admins. It would be great as an admin to be able to use the app to see registrations, look up registrants, etc. Basically anything I can do on desktop in app form would be amazing!
Alternatives Considered
RegFoxReasons for Choosing Brushfire
Check-in was the most crucial need in shifting. We needed a platform that could easily check people in utilizing volunteers and Brushfire does just that!Switched From
RegFoxReasons for Switching to Brushfire
Overall, ease of use and check-in ability. RegFox is a little more cumbersome for volunteers and users, as well as in reporting. Brushfire gives great high level reporting and as detailed as you need it.Response from Brushfire Technology
Mikel, thanks for the kind words! We're releasing an update to the app soon and looking to take it even further in 2020!
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Does the (basic) trick
Reviewed on 2021/08/26
We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for...
We are implementing Brushfire to handle a 2,000-person, 2-day event. We use a custom solution for our smaller events.
Pros
Brushfire support has been strong. The service is built for organizations that need to handle lots of people in a short time for low cost. We like the fact that (optionally) tickets can be purchased for a group without providing the personal details of each person.
The price of the service is reasonable.
Cons
I wish there were more options for building an event website. It's a registration service, and apparently a good one, but certainly not comparable to some competitors when it comes to the website.
Reasons for Choosing Brushfire
We were dissatisfied with Eventzilla's reporting and analytics as well as general usability.Switched From
EventzillaReasons for Switching to Brushfire
Brushire seemed a low-cost, well-built solution that would save us the work of creating our own solution but still provide some flexibility. We were particularly keen on the way Brushfire handles group ticketing--we can set this so that personal information is required only from the purchaser and not from each ticket-holder. (If you prefer, you can require personal information from everyone.)Brushfire FAQs
Below are some frequently asked questions for Brushfire.Q. What type of pricing plans does Brushfire offer?
Brushfire offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Pay as you go at $1.50 + a 1% fee per attendee.
Q. Who are the typical users of Brushfire?
Brushfire has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brushfire support?
Brushfire supports the following languages:
English
Q. Does Brushfire support mobile devices?
Brushfire supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Brushfire integrate with?
Brushfire integrates with the following applications:
CartStack, ChMS, Constant Contact, Docusign, Dropbox Sign, Google Analytics 360, HubSpot CRM, HubSpot Marketing Hub, HubSpot Sales Hub, Keap, Mailchimp, Meta for Business, Referral Rock, Salesforce Marketing Cloud, Salesforce Sales Cloud, Square Payments, Square for Retail, Stripe, Zapier, Zendesk Suite
Q. What level of support does Brushfire offer?
Brushfire offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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