Metaal CRM

Metaal CRM

Customer relationship management system

5/5 (42 reviews)

Metaal CRM Overview

Metaal CRM is a web-based customer relationship management (CRM) system for businesses of all sizes. The software includes features for managing multiple sales channels, revenue stream items, sales funnels, marketing campaigns, and more.

With Metaal CRM, users can take orders and complete sales via phone, point of sale (POS), or invoices on any device. Products and services can be sold per unit, or offered as subscriptions. Invoice payments can be processed through a range of payment gateway integrations. One-click conversion streamlines the end-to-end sales process, with users able to convert leads to opportunities, to quotations, to invoices.

Metaal CRM includes marketing tools, allowing users to create and manage marketing campaigns and track their success, and enables automated communication with customers through emails and newsletters. Customers can be added to groups to provide a personalized sales and customer service experience, and group pricing is supported. The dashboard gives users insight into key customer relationship data, and the reporting suite provides access to more detailed information. Metaal CRM’s audit trail automatically records all system actions, and ensures that all deleted critical entries can be recovered.

Pricing

Starting from
£75,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Metaal CRM Reviews

Overall rating
5/5
100% positive reviews
42
Excellent
0
Very good
0
Average
0
Poor
0
Terrible
Amy W.

Impressed

Used Daily for 1+ year
Reviewed on 2018/04/11
Review Source: Capterra

Highly recommended,,, Metaal CRM is be able to mine data, consolidate it, and analyse patterns to help you generate insights for better decisions.

Pros

- Metaal CRM organises our customer data in one place; Contact details, demographics, transactions, customer service interactions, and other customer data are easily saved and retrieved.
- Manages leads from prospecting to conversion. It lets our track sales activities, deals, and tasks and move them across sales stages. It also connects to contact management to let us view customer interactions and profiles in one place.
- It lets us add, assign, and track actionable items and feed them into the sales pipeline. Deals and tasks can be automatically populated with customer data or updated with real-time information.
- Consolidates streams of data in meaningful ways that help us to spot patterns, trends, and other market insights.

Cons

Very few I can say here and not a deal breaker but IOS and Android application will help us a lot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Michael M.

A complete cloud-based solution and is easy to use

Used Daily for 1+ year
Reviewed on 2018/04/19
Review Source: Capterra

Pros

Saves time and money.
Robustness and out of the box security features.
Smooth workflow processes.
Metaal CRM establishes a real good connection with clients with the opportunity to handle the business on any time at any place.
Very useful Reports.
Overall a very positive experience.

Cons

We really would like to have more tutorials online for beginners. Yet once you start is easy to understand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Joseph K.

Easy to use Great Software

Used Daily for 6-12 months
Reviewed on 2018/06/29
Review Source: Capterra

Pros

What i like the most is the contact management; which allows us to segment our contacts into groups. Also Leads, sales and opportunity management; We can easily locate the leads that are most likely to convert and improve our sales process. The sales analytics is very important to improve our performance. Emailing the customers using the system is very neat.

Cons

Nothing really, I think this is a wonderful software. It helps me stay on track daily as I go and improved my performance and decision making.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jack H.

I have a great experience with Metaal CRM (For me it is the BEST)

Used Daily for 6-12 months
Reviewed on 2018/04/21
Review Source: Capterra

Pros

The software itself is flawless, it has all the features and options we want. Some very helpful integrations make it even better. But what I really like the most is the CUSTOMER SERVICES, they are by far the best, they speak and write perfect english, they are always available and if not, you get the reply in few minutes. I am impressed with the level of their service

Cons

Nothing to dislike it is perfect for our medium size company and will be perfect too when we expand further.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Daniel O.

Have loved using Metaal

Used Daily for 1+ year
Reviewed on 2018/03/29
Review Source: Capterra

Pros

The flexibility of use, the fact that all the information and data are linked so no double work. The customer support is extremely good at what they do. Our account manager is an addition to us.

Cons

It would be nice to have a place like a blog or forum to share tips with other users

Rating breakdown

Value for Money
Ease of Use
Customer Support

Metaal CRM Pricing

Starting from
£75,00/month
Pricing options
Free Trial
Subscription
Value for money

SaaS: £75/month or £675/year
Self-hosted: £1350 one-off payment

Metaal CRM Features

  • Activity Dashboard
  • Reporting & Statistics

  • API
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for Metaal CRM

Key features of Metaal CRM

  • Audit trail
  • Automated emails
  • Campaign success rate analytics
  • Customer groups
  • Customer relationship dashboards
  • Group pricing
  • Interaction tracking
  • Invoices
  • List management
  • Marketing automation
  • Marketing campaigns
  • Multi-company support
  • Multi-currency support
  • Multi-location support
  • Multiple sales channels
  • Newsletters
  • POS
  • Payment gateway integrations
  • Phone orders
  • Reporting suite
  • Sales pipeline management
  • Subscription management
  • User access controls

Benefits

  • Per unit sales and subscriptions for products and services can be managed, and users can complete sales through multiple channels.

  • Multiple locations, companies, and currencies are supported, allowing for international expansion of organizations.

  • Customers can be organized into groups, to provide a personalized sales and customer service experience, and offered group pricing.

  • Payments can be processed through a range of payment gateway integrations.

  • A timestamped audit trail records all system actions with the username of the user responsible for them, and any deleted critical entries can be reversed.

  • Metaal CRM FAQs

    Below are some frequently asked questions for Metaal CRM.

    Q. What type of pricing plans does Metaal CRM offer?

    Metaal CRM offers the following pricing plans:

    Starting from: £75,00/month

    Pricing model: Subscription

    Free Trial: Available

    SaaS: £75/month or £675/year
    Self-hosted: £1350 one-off payment

    Q. What are the main features of Metaal CRM?

    Metaal CRM offers the following features:

    • Audit trail
    • Automated emails
    • Campaign success rate analytics
    • Customer groups
    • Customer relationship dashboards
    • Group pricing
    • Interaction tracking
    • Invoices
    • List management
    • Marketing automation
    • Marketing campaigns
    • Multi-company support
    • Multi-currency support
    • Multi-location support
    • Multiple sales channels
    • Newsletters
    • POS
    • Payment gateway integrations
    • Phone orders
    • Reporting suite
    • Sales pipeline management
    • Subscription management
    • User access controls

    Q. Who are the typical users of Metaal CRM?

    Metaal CRM has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Metaal CRM support?

    Metaal CRM supports the following languages:

    English

    Q. What type of pricing plans does Metaal CRM offer?

    Metaal CRM has the following pricing plans:

    Subscription

    Q. Does Metaal CRM support mobile devices?

    We do not have any information about what devices Metaal CRM supports

    Q. What other apps does Metaal CRM integrate with?

    We do not have any information about what integrations Metaal CRM has

    Q. What level of support does Metaal CRM offer?

    Metaal CRM offers the following support options:

    Knowledge Base, Online Support, Phone Support