Mi9 CRM

Mi9 CRM

Integrated CRM for retailers

4.7/5 (21 reviews)

Mi9 CRM Overview

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.

Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.

The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Canada, Europe, United States

Supported Languages

Chinese (Simplified), English, French

Mi9 CRM Reviews

Overall rating
4.7/5
90% positive reviews
19
Excellent
0
Very good
1
Average
0
Poor
1
Terrible
Jason O.

Best Value/Most feature rich ecommerce platform on the market today.

Reviewed on 2015/03/16
Review Source: Capterra

I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.

The shear number of features is both a pro and a con. On the pro side, there is almost nothing that you need to add to get a deep commerce experience. A single feature that is included can cost $1000s on other platforms. There are a number of those. If anything, there are so many features, that it can take a little longer to set up as you decide what you want to use and what you don't. I've looked at a number of solutions and none offer the right combinations of features all included in one package.

The folks there really know ecommerce, they've seen so many different businesses, that they can do practically anything. Even when we gave them curve balls they would make it work. They have a really nice team to work with.

It was nice that there was one neck to throttle if there were any issues, and occasionally there were, as with any software that is to be expected. Most of the time they were resolved after a few moments.

The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive. We didn't need an order management software, or shipping software, or search software, or loyalty software - it was all there. Anytime we looked at something that was marginally better in one of those verticals, as it was their single focus, the cost was more than the entire system.

I would recommend this for any mid to large ecommerce business. A simple starter site would be better off going to a simple storefront. But if you are doing real business, you want something that can both scale and pivot with you.

Rating breakdown

Ease of Use
Customer Support

Amanda M.

Best retail software I have used

Used Daily for 1+ year
Reviewed on 2019/02/10
Review Source: SoftwareAdvice

Pros

The reporting function is amazing! It is easy to create standing reports, manipulate the data, and produces them at a quick rate.

Cons

I have no cons with MI9! I have struggled with so many retail softwares and this one is by far the best.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Woolf K.

Upshot Commerce is an excellent solution

Reviewed on 2015/03/16
Review Source: Capterra

Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution I was looking for.
We needed a database driven product so that changes could be made daily without going to individual items. We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem. We can make changes throughout the day to our in-house computer system, create a database in minutes, upload a new database and changes take place automatically.
When setting up the web site, Upshot was able to make modification to address our needs. We wanted certain items to display quantities and certain items to not display quantities. We also wanted flags for limited quantity items and new items. All these changes were made with little or no difficulty.
As we added features to our web site Upshot was able to make the adjustments. When we added PayPal Upshot had a module already in place. Recently we went to a custom token credit card system and Upshot was able to adapt the new credit card system to our web site with few problems.
If you want a simple, database driven solution that is up gradable and flexible Upshot is for you.

Rating breakdown

Ease of Use
Customer Support

Lisa A.

Useful if trained properly

Used Daily for 2+ years
Reviewed on 2018/04/17
Review Source: SoftwareAdvice

Pros

Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly.

Cons

If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Scott B.

10 year customer of Upshot Commerce and I give the 5+ stars

Reviewed on 2015/06/12
Review Source: Capterra

I could tell you about the reliability if the software, I could tell you about the security, the features, the speed, I could tell you that I think Upshot has all of this and is amazing and that would be true. The software is amazing. I think when you think about an e-commerce platform you need to think about a partner in propelling your business forward. Far to often software is a stumbling block to growth. That is not the case with Upshot, their service is what amazes me. For a company that primarily sells software to traditional retailer to be able to customize their platform to allow me to run my photo agency, it is amazing. Upshot has modified and created software that allows us to process 3000 photos every day, and warehouse 2 million images (that is like 2 million products) on our platform. The team at Upshot has helped propel my business forward, and has been a great partner for all of these years. Thanks!

Rating breakdown

Ease of Use
Customer Support

Mi9 CRM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Mi9 Retail for detailed pricing information.

Mi9 CRM Features

  • CRM Integration
  • Customer Database
  • Data Import/Export
  • Real Time Data
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Custom Fields
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration

Additional information for Mi9 CRM

Key features of Mi9 CRM

  • Built for retail
  • CRM
  • Category management
  • Centralized customer database
  • Clustering & profiling
  • Customer behavior tracking
  • Customer experience management
  • Customer management
  • Customer nurturing
  • Customer segmentation
  • Data import/export
  • Holistic view of customer behaviors, preferences, & profiles
  • Integrated CRM marketing analytics
  • Intelligent cross-selling & up-selling
  • Interaction tracking
  • List management
  • Marketing campaign tracking
  • Marketing communications & customer service automation
  • Mi9 Retail integration
  • Multi-channel, multi-stage marketing campaigns
  • Multiple loyalty card types, point events, rewards
  • Omni-channel management
  • Planning tools
  • Real-time omni-channel data
  • Real-time updates
  • Targeted, personalized, relationship-based marketing
  • Trade promotions
  • Upcoming marketing event alerts
  • White-label loyalty program

Benefits

  • Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

  • Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

  • Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

  • Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

  • Automated marketing communications and event alerts serve to enhance user productivity.

  • Mi9 CRM FAQs

    Below are some frequently asked questions for Mi9 CRM.

    Q. What type of pricing plans does Mi9 CRM offer?

    Mi9 CRM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Mi9 Retail for detailed pricing information.

    Q. What are the main features of Mi9 CRM?

    Mi9 CRM offers the following features:

    • Built for retail
    • CRM
    • Category management
    • Centralized customer database
    • Clustering & profiling
    • Customer behavior tracking
    • Customer experience management
    • Customer management
    • Customer nurturing
    • Customer segmentation
    • Data import/export
    • Holistic view of customer behaviors, preferences, & profiles
    • Integrated CRM marketing analytics
    • Intelligent cross-selling & up-selling
    • Interaction tracking
    • List management
    • Marketing campaign tracking
    • Marketing communications & customer service automation
    • Mi9 Retail integration
    • Multi-channel, multi-stage marketing campaigns
    • Multiple loyalty card types, point events, rewards
    • Omni-channel management
    • Planning tools
    • Real-time omni-channel data
    • Real-time updates
    • Targeted, personalized, relationship-based marketing
    • Trade promotions
    • Upcoming marketing event alerts
    • White-label loyalty program

    Q. Who are the typical users of Mi9 CRM?

    Mi9 CRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Mi9 CRM support?

    Mi9 CRM supports the following languages:

    Chinese (Simplified), English, French

    Q. What type of pricing plans does Mi9 CRM offer?

    Mi9 CRM has the following pricing plans:

    Subscription

    Q. Does Mi9 CRM support mobile devices?

    We do not have any information about what devices Mi9 CRM supports

    Q. What other apps does Mi9 CRM integrate with?

    We do not have any information about what integrations Mi9 CRM has

    Q. What level of support does Mi9 CRM offer?

    Mi9 CRM offers the following support options:

    Online Support, Phone Support, Video Tutorials