--- description: Learn how Mi9 Retail Suite can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mi9 Retail Suite Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Retail POS Systems](/directory/1603/retail-pos-system/software) > [Mi9 Retail Suite](/software/112735/mi9-crm) # Mi9 Retail Suite Canonical: https://www.getapp.za.com/software/112735/mi9-crm Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/112735/mi9-crm?page=2) > Mi9 CRM is an integrated customer experience \& relationship management solution with real-time omni-channel customer data, designed specifically for retailers > > Verdict: Rated **4.7/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Mi9 Retail Suite Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations. Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles. Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category. Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module. Automated marketing communications and event alerts serve to enhance user productivity. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 21 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mi9 Retail - **Location**: Miami, US - **Founded**: 1980 ## Commercial Context - **Starting Price**: US$150,00 - **Pricing model**: Per Feature - **Pricing Details**: Contact Mi9 Retail for detailed pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Accounting - Ad hoc Reporting - Alerts/Notifications - Barcode/Ticket Scanning - Benchmarking - Business Intelligence - CRM - Campaign Planning - Commission Management - Communication Management - Cost Tracking - Customer Accounts - Customer Database - Customer Management - Dashboard - Data Import/Export - Discount Management - Dynamic Pricing - Electronic Signature ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Retail POS Systems](https://www.getapp.za.com/directory/1603/retail-pos-system/software) ## Related Categories - [Retail POS Systems](https://www.getapp.za.com/directory/1603/retail-pos-system/software) - [Inventory Management Software](https://www.getapp.za.com/directory/324/inventory-management/software) - [Business Intelligence Tools](https://www.getapp.za.com/directory/318/business-intelligence/software) - [Point of Sale Systems](https://www.getapp.za.com/directory/195/point-of-sale/software) - [Order Management Software](https://www.getapp.za.com/directory/594/order-management/software) ## Alternatives 1. [NetSuite](https://www.getapp.za.com/software/9137/netsuite) — 4.2/5 (2003 reviews) 2. [Gofrugal](https://www.getapp.za.com/software/116339/gofrugal-pos-software) — 4.4/5 (198 reviews) 3. [Square for Retail](https://www.getapp.za.com/software/106459/square-for-retail) — 4.7/5 (492 reviews) 4. [Orisha Commerce](https://www.getapp.za.com/software/2095/openbravo) — 4.6/5 (10 reviews) 5. [Stockagile](https://www.getapp.za.com/software/153651/stockagile) — 4.7/5 (11 reviews) ## Reviews ### "The Best E-Commerce Platform Out There..." — 5.0/5 > **Paul** | *18 June 2015* > > We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us. Their feature rich and highly adaptable system has allowed us to stay on the cutting edge of e-commerce technology in a fast changing business landscape. We migrated to their new platform over the past 12 months and could not be happier with the results. The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding. Thank you Upshot Commerce\! ----- ### "Best Value/Most feature rich ecommerce platform on the market today." — 5.0/5 > **Jason** | *16 March 2015* > > I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals. The shear number of features is both a pro and a con. On the pro side, there is almost nothing that you need to add to get a deep commerce experience. A single feature that is included can cost $1000s on other platforms. There are a number of those. If anything, there are so many features, that it can take a little longer to set up as you decide what you want to use and what you don't. I've looked at a number of solutions and none offer the right combinations of features all included in one package. The folks there really know ecommerce, they've seen so many different businesses, that they can do practically anything. Even when we gave them curve balls they would make it work. They have a really nice team to work with. It was nice that there was one neck to throttle if there were any issues, and occasionally there were, as with any software that is to be expected. Most of the time they were resolved after a few moments. The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive. We didn't need an order management software, or shipping software, or search software, or loyalty software - it was all there. Anytime we looked at something that was marginally better in one of those verticals, as it was their single focus, the cost was more than the entire system. I would recommend this for any mid to large ecommerce business. A simple starter site would be better off going to a simple storefront. But if you are doing real business, you want something that can both scale and pivot with you. ----- ### "Useful if trained properly" — 3.0/5 > **Lisa** | *17 April 2018* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly. > > **Cons**: If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program. ----- ### "Best retail software I have used" — 5.0/5 > **Amanda** | *10 February 2019* | Recommendation rating: 10.0/10 > > **Pros**: The reporting function is amazing\! It is easy to create standing reports, manipulate the data, and produces them at a quick rate. > > **Cons**: I have no cons with MI9\! I have struggled with so many retail softwares and this one is by far the best. ----- ### "Upshot Commerce is an excellent solution" — 5.0/5 > **Woolf** | *16 March 2015* > > Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution I was looking for. We needed a database driven product so that changes could be made daily without going to individual items. We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem. We can make changes throughout the day to our in-house computer system, create a database in minutes, upload a new database and changes take place automatically. When setting up the web site, Upshot was able to make modification to address our needs. We wanted certain items to display quantities and certain items to not display quantities. We also wanted flags for limited quantity items and new items. All these changes were made with little or no difficulty. As we added features to our web site Upshot was able to make the adjustments. When we added PayPal Upshot had a module already in place. Recently we went to a custom token credit card system and Upshot was able to adapt the new credit card system to our web site with few problems. If you want a simple, database driven solution that is up gradable and flexible Upshot is for you. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/112735/mi9-crm?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/112735/mi9-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Structured Data