About Mi9 Retail Suite

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.

Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.

The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.

Pricing starting from:

US$150,00

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Mi9 Retail Suite

Key benefits of Mi9 Retail Suite

  • Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

  • Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

  • Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

  • Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

  • Automated marketing communications and event alerts serve to enhance user productivity.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    Chinese, English, French

    Pricing starting from:

    US$150,00

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Mi9 Retail Suite

    Images

    Mi9 Retail Suite Software - Check client profiles to get a loyalty summary, sales statistics, and contact information at-a-glance
    Mi9 Retail Suite Software - Users can manage multiple loyalty card types, point events, rewards, and more from a centralized database
    Mi9 Retail Suite Software - Target the right customers with the right products, with targeted, personalized, relationship-based marketing lists
    View 3 more
    Mi9 Retail Suite Software - Check client profiles to get a loyalty summary, sales statistics, and contact information at-a-glance Mi9 Retail Suite Software - Users can manage multiple loyalty card types, point events, rewards, and more from a centralized database Mi9 Retail Suite Software - Target the right customers with the right products, with targeted, personalized, relationship-based marketing lists

    Features

    Total features of Mi9 Retail Suite: 60

    • Access Controls/Permissions
    • Ad hoc Reporting
    • Alerts/Notifications
    • Barcode / Ticket Scanning
    • Benchmarking
    • CRM
    • Commission Management
    • Cost Tracking
    • Customer Accounts
    • Customer Database
    • Dashboard
    • Data Import/Export
    • Discount Management
    • Electronic Signature
    • Email Marketing
    • Employee Management
    • Forecasting
    • Gift Card Management
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimization
    • Key Performance Indicators
    • Kitting
    • Layaway Management
    • Loyalty Program
    • Manufacturing Inventory Management
    • Mobile Access
    • Multi-Channel Management
    • Multi-Location
    • Order Management
    • Ordering Automation
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Predictive Analytics
    • Pricing Management
    • Product Identification
    • Profitability Analysis
    • Promotions Management
    • Purchase Order Management
    • Real Time Data
    • Real-time Updates
    • Reorder Management
    • Reporting/Analytics
    • Retail Inventory Management
    • Retail POS
    • Returns Management
    • Returns Tracking
    • Sales Reports
    • Scorecards
    • Search/Filter
    • Shipping Management
    • Strategic Planning
    • Supplier Management
    • Third Party Integrations
    • Trend / Problem Indicators
    • Visual Analytics
    • Warehouse Management
    • eCommerce Management

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    Reviews

    Overall rating

    4,7 /5
    (21)
    Value for Money
    3/5
    Features
    3,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,8/5

    Already have Mi9 Retail Suite?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 21
    Paul C.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    The Best E-Commerce Platform Out There...

    Reviewed on 2015/06/18

    We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology...

    We have been with Upshot Commerce for coming on 10 years. They have been an outstanding technology partner for us. Their feature rich and highly adaptable system has allowed us to stay on the cutting edge of e-commerce technology in a fast changing business landscape. We migrated to their new platform over the past 12 months and could not be happier with the results. The Upshot team provided an unprecedented level of support in the upgrade process, and we are thrilled with the results. Their customer service and response time is outstanding. Thank you Upshot Commerce!

    Jason O.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Best Value/Most feature rich ecommerce platform on the market today.

    Reviewed on 2015/03/16

    I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system...

    I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.

    The shear number of features is both a pro and a con. On the pro side, there is almost nothing that you need to add to get a deep commerce experience. A single feature that is included can cost $1000s on other platforms. There are a number of those. If anything, there are so many features, that it can take a little longer to set up as you decide what you want to use and what you don't. I've looked at a number of solutions and none offer the right combinations of features all included in one package.

    The folks there really know ecommerce, they've seen so many different businesses, that they can do practically anything. Even when we gave them curve balls they would make it work. They have a really nice team to work with.

    It was nice that there was one neck to throttle if there were any issues, and occasionally there were, as with any software that is to be expected. Most of the time they were resolved after a few moments.

    The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive. We didn't need an order management software, or shipping software, or search software, or loyalty software - it was all there. Anytime we looked at something that was marginally better in one of those verticals, as it was their single focus, the cost was more than the entire system.

    I would recommend this for any mid to large ecommerce business. A simple starter site would be better off going to a simple storefront. But if you are doing real business, you want something that can both scale and pivot with you.

    Lisa A.
    Overall rating
    • Industry: Retail
    • Company size: 501-1 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Useful if trained properly

    Reviewed on 2018/04/17

    Pros

    Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly.

    Cons

    If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program.

    Amanda M.
    Overall rating
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Best retail software I have used

    Reviewed on 2019/02/10

    Pros

    The reporting function is amazing! It is easy to create standing reports, manipulate the data, and produces them at a quick rate.

    Cons

    I have no cons with MI9! I have struggled with so many retail softwares and this one is by far the best.

    Woolf K.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Upshot Commerce is an excellent solution

    Reviewed on 2015/03/16

    Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution...

    Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution I was looking for.
    We needed a database driven product so that changes could be made daily without going to individual items. We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem. We can make changes throughout the day to our in-house computer system, create a database in minutes, upload a new database and changes take place automatically.
    When setting up the web site, Upshot was able to make modification to address our needs. We wanted certain items to display quantities and certain items to not display quantities. We also wanted flags for limited quantity items and new items. All these changes were made with little or no difficulty.
    As we added features to our web site Upshot was able to make the adjustments. When we added PayPal Upshot had a module already in place. Recently we went to a custom token credit card system and Upshot was able to adapt the new credit card system to our web site with few problems.
    If you want a simple, database driven solution that is up gradable and flexible Upshot is for you.

    Showing 5 reviews of 21 Read all reviews

    Mi9 Retail Suite FAQs

    Below are some frequently asked questions for Mi9 Retail Suite.

    Mi9 Retail Suite offers the following pricing plans:

    • Starting from: US$150,00
    • Free Trial: Not Available

    Contact Mi9 Retail for detailed pricing information.

    Mi9 Retail Suite has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Mi9 Retail Suite supports the following languages:

    Chinese, English, French

    Mi9 Retail Suite supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations Mi9 Retail Suite has

    Mi9 Retail Suite offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep)

    Related categories

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