Helix IM

Issue management software for demanding development projects

About Helix IM

Helix IM is issue management software that sits within Perforce's Development Lifecycle Management product, the modular Helix ALM suite. Available alongside the fully integrated Helix RM (Requirements management) and TCM (Test Case Management) modules, Helix IM can also be deployed standalone on 12-month license subscriptions, both on-premise or within the cloud. Branded as a defect tracking tool for the most demanding development projects, Helix IM in fact promises to handle the management of thousands of issues, defects and bugs. Users can raise every type of issue with simplicity and ease, prioritizing and analyzing their risk while enjoying automated tracking of issue status.

Capable of monitoring feature and change requests also, Helix IM allows dashboards, task boards and customizable reports to be created to intuitively measure progress. Issues can then quickly be queried, found and pinpointed more quickly by virtue of search and filtering functionality. Defect traceability is then enhanced by the ability to automatically link defects to failed test runs, especially when used in conjunction with Helix TCM. Promising robust integration with existing toolsets and of course the broader Helix ALM suite, users can connect to other applications thanks to a bundled SOAP-based SDK.

Key benefits of Helix IM

  • Perforce's Helix IM, the issue management module within its Helix ALM suite, supports complex project managers with logging, tracking and reporting on bugs, defects, tasks, feature / change requests, and other development-related issues.
  • Automatic import and parsing of feedback emails enables feature and change requests to be baked into the issue resolution process, using time-based escalation rules and acknowledgement notifications to inspire confidence within a customer base.
  • When used in combination with Helix TCM, defects can be linked automatically to failed test runs to form a fully traceable history of test failure resolution.
  • Inform all stakeholders of issue management progress with a range of feedback features including dashboards, burn-up / down charts, task boards for tracking task handling, plus customizable reports.
  • Available as an Enterprise-level standalone issue tracker and workflow management module, Helix IM is also seamlessly integrated with the wider Helix ALM product suite, while its SOAP-based SDK facilitates custom connectivity to other apps.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, Mexico, United States

    Supported Languages

    English

    Images

    Helix IM's configurable dashboards allow for the visualization of data such as issue status, issue priorities, assigned issues, issues types and more
    Hierarchical folders provide a familiar management metaphor for visualizing products, projects and backlogs
    Via the issues tab, users can view issue status, assignments and a range of associated data points
    Task boards can be used to track issue status and the implied actions for a successful resolution workflow
    Integration with Helix ALM allows for comprehensive historical reporting on issues and fixes traced to code
    Issues can be tracked to have the results of resolution and development progress monitored using a range of feedback options including dashboards, task boards, and customizable reporting
    The tool allows customer feedback to be acknowledged, incorporating feature requests into development with email importing and parsing capabilities
    Combined usage with Helix TCM allows issues to be traced through the whole lifecycle, automatically linking defects or bugs to failed test runs
    Integration with the Helix ALM suite is joined by IDE integration options, version control tools, plus additional third-party applications via a SOAP-based SDK
    View 10 more
    Helix IM video
    Helix IM screenshot: Helix IM's configurable dashboards allow for the visualization of data such as issue status, issue priorities, assigned issues, issues types and more Helix IM screenshot: Hierarchical folders provide a familiar management metaphor for visualizing products, projects and backlogs Helix IM screenshot: Via the issues tab, users can view issue status, assignments and a range of associated data points Helix IM screenshot: Task boards can be used to track issue status and the implied actions for a successful resolution workflow Helix IM screenshot: Integration with Helix ALM allows for comprehensive historical reporting on issues and fixes traced to code Helix IM screenshot: Issues can be tracked to have the results of resolution and development progress monitored using a range of feedback options including dashboards, task boards, and customizable reporting Helix IM screenshot: The tool allows customer feedback to be acknowledged, incorporating feature requests into development with email importing and parsing capabilities Helix IM screenshot: Combined usage with Helix TCM allows issues to be traced through the whole lifecycle, automatically linking defects or bugs to failed test runs Helix IM screenshot: Integration with the Helix ALM suite is joined by IDE integration options, version control tools, plus additional third-party applications via a SOAP-based SDK

    Features

    Total features of Helix IM: 23

    • Activity Dashboard
    • Alerts / Escalation
    • Alerts/Notifications
    • Applications Management
    • Audit Trail
    • Backlog Management
    • Bug Tracking
    • Charting
    • Customizable Reports
    • Dashboard Creation
    • Defect Tracking
    • Feedback Management
    • Issue Management
    • Projections
    • Risk Analytics
    • Search/Filter
    • Status Tracking
    • Task Management
    • Task Planning
    • Task Progress Tracking
    • Ticket Management
    • Traceability
    • Workflow Management

    Alternatives

    Jira

    4,4
    #1 Alternative to Helix IM
    JIRA is the tracker for teams planning & building great products. Millions choose JIRA to capture & organize issues,...

    Asana

    4,4
    #2 Alternative to Helix IM
    Asana is a work and project management solution for teams. You can organize everything—from company objectives to...

    monday.com

    4,6
    #3 Alternative to Helix IM
    monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

    Alloy Navigator

    4,5
    #4 Alternative to Helix IM
    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your...

    Reviews

    Overall rating

    4 /5
    (1)
    Value for Money
    0/5
    Features
    5/5
    Ease of Use
    3/5
    Customer Support
    0/5

    Already have Helix IM?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 1 review
    Kymahn C.
    Overall rating
    • Industry: Computer Games
    • Company size: 2-10 Employees
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    My Helix IM Review

    Reviewed on 2020/03/03

    Pros

    Helix IM is A great app I'm not gonna lie...It is its really amazing in what it do.
    It is was really easy to use!...Its fast to set up.
    I like how it quickly find bugs and auto-repair them!
    I also like how they break-everything down for you to understand!

    Cons

    Would really, really like to see a mobile app!
    I mean it is fire but it would be awesome to have a mobile version that you could carry anywhere and still work!

    Helix IM FAQs

    Below are some frequently asked questions for Helix IM.

    Helix IM offers the following pricing plans:

    • Starting from:
    • Pricing model: Free
    • Free Trial: Available

    Contact Perforce directly for pricing information.

    We do not have any information about Helix IM features

    Helix IM has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Helix IM supports the following languages:

    English

    Helix IM supports the following devices:

    Helix IM integrates with the following applications:

    Chef Enterprise Automation Stack, Docker, Explorer Eclipse, GitHub, Helix ALM, Jira

    Helix IM offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Helix IM.