Helix IM

Helix IM

Issue management software for demanding development projects

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Helix IM Overview

Helix IM is issue management software that sits within Perforce's Development Lifecycle Management product, the modular Helix ALM suite. Available alongside the fully integrated Helix RM (Requirements management) and TCM (Test Case Management) modules, Helix IM can also be deployed standalone on 12-month license subscriptions, both on-premise or within the cloud. Branded as a defect tracking tool for the most demanding development projects, Helix IM in fact promises to handle the management of thousands of issues, defects and bugs. Users can raise every type of issue with simplicity and ease, prioritizing and analyzing their risk while enjoying automated tracking of issue status.

Capable of monitoring feature and change requests also, Helix IM allows dashboards, task boards and customizable reports to be created to intuitively measure progress. Issues can then quickly be queried, found and pinpointed more quickly by virtue of search and filtering functionality. Defect traceability is then enhanced by the ability to automatically link defects to failed test runs, especially when used in conjunction with Helix TCM. Promising robust integration with existing toolsets and of course the broader Helix ALM suite, users can connect to other applications thanks to a bundled SOAP-based SDK.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 3 others, Latin America, Mexico, United States

Supported Languages

English

Helix IM Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription

Contact Perforce directly for pricing information.

Helix IM Features

  • Activity Dashboard
  • Alerts / Escalation
  • Application Integration
  • Customizable Reporting
  • Workflow Management

  • API
  • Access Control
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration

Additional information for Helix IM

Key features of Helix IM

  • Activity dashboards
  • Alerts / escalation
  • Application integration
  • Backlog management
  • Bug tracking
  • Charting
  • Customizable reporting
  • Dashboard creation
  • Defect tracking
  • Email import
  • Email notifications
  • Email parsing
  • Escalation rules
  • Feedback collection
  • Filtered views
  • Filtering
  • Folder management
  • Issue management
  • Risk analytics
  • Search functionality
  • Status reporting
  • Status tracking
  • Task planning
  • Task tracking
  • Workflow management

Benefits

  • Perforce's Helix IM, the issue management module within its Helix ALM suite, supports complex project managers with logging, tracking and reporting on bugs, defects, tasks, feature / change requests, and other development-related issues.
  • Automatic import and parsing of feedback emails enables feature and change requests to be baked into the issue resolution process, using time-based escalation rules and acknowledgement notifications to inspire confidence within a customer base.
  • When used in combination with Helix TCM, defects can be linked automatically to failed test runs to form a fully traceable history of test failure resolution.
  • Inform all stakeholders of issue management progress with a range of feedback features including dashboards, burn-up / down charts, task boards for tracking task handling, plus customizable reports.
  • Available as an Enterprise-level standalone issue tracker and workflow management module, Helix IM is also seamlessly integrated with the wider Helix ALM product suite, while its SOAP-based SDK facilitates custom connectivity to other apps.
  • Helix IM FAQs

    Below are some frequently asked questions for Helix IM.

    Q. What type of pricing plans does Helix IM offer?

    Helix IM offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    Contact Perforce directly for pricing information.

    Q. What are the main features of Helix IM?

    Helix IM offers the following features:

    • Activity dashboards
    • Alerts / escalation
    • Application integration
    • Backlog management
    • Bug tracking
    • Charting
    • Customizable reporting
    • Dashboard creation
    • Defect tracking
    • Email import
    • Email notifications
    • Email parsing
    • Escalation rules
    • Feedback collection
    • Filtered views
    • Filtering
    • Folder management
    • Issue management
    • Risk analytics
    • Search functionality
    • Status reporting
    • Status tracking
    • Task planning
    • Task tracking
    • Workflow management

    Q. Who are the typical users of Helix IM?

    Helix IM has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Helix IM support?

    Helix IM supports the following languages:

    English

    Q. What type of pricing plans does Helix IM offer?

    Helix IM has the following pricing plans:

    Free, Subscription

    Q. Does Helix IM support mobile devices?

    We do not have any information about what devices Helix IM supports

    Q. What other apps does Helix IM integrate with?

    Helix IM integrates with the following applications:

    Chef, Docker Cloud, Eclipse, GitHub, Helix ALM, JIRA Software

    Q. What level of support does Helix IM offer?

    Helix IM offers the following support options:

    Online Support, Phone Support

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