SuperSalon
Customizable, cloud-based salon management & POS software
4,4 /5 (684 reviews) Write a Review!SuperSalon Overview
What is SuperSalon?
SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.
Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.
SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.
SuperSalon Overview
Pricing
Pricing options
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
SuperSalon Features
Media
SuperSalon Reviews
SuperSalon Reviews
Vendition Process With a new neophyte franchisee
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
Overall Feed back
Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....
My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!
SuperSalon is not ready for a production release
I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.
Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.
Support tech made sure all my issues were resolved..
Its been a great experience except it gives problem more often nowadays
New computer tech support
Overall it has been good. The issues arise when urgent tech-support is needed and sometimes the company seems to be understaffed.
That said I’ve just had tech-support from [SENSITIVE CONTENT HIDDEN] to help set up two new computers and install SuperSalon. He was extremely helpful and accommodated and thorough. He double checked everything was working properly including receipt paper, credit card transaction, and register drawer. [SENSITIVE CONTENT HIDDEN] is an asset to your company
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Vendition Process With a new neophyte franchisee
Pros
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Cons
Connecting The Brother Printer has been difficulyn
Overall Feed back
Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....
My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!
Pros
I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.
Cons
I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis.
Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....
SuperSalon is not ready for a production release
I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.
Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.
Pros
The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.
Cons
Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.
I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.
Support tech made sure all my issues were resolved..
Its been a great experience except it gives problem more often nowadays
Pros
Efficiency and its functionality and the features that it allows I office access
Cons
Keeps having problems most of the times during work hours
New computer tech support
Overall it has been good. The issues arise when urgent tech-support is needed and sometimes the company seems to be understaffed.
That said I’ve just had tech-support from [SENSITIVE CONTENT HIDDEN] to help set up two new computers and install SuperSalon. He was extremely helpful and accommodated and thorough. He double checked everything was working properly including receipt paper, credit card transaction, and register drawer. [SENSITIVE CONTENT HIDDEN] is an asset to your company
Pros
Variety of reports and all the saved historical data
Cons
Sometimes seems to be a bit complicated and not user-friendly
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SuperSalon Pricing
SuperSalon Pricing
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
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SuperSalon Features
SuperSalon Features
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Categories
Categories
Additional information for SuperSalon
Additional information for SuperSalon
Key features of SuperSalon
- Activity auditing
- Appointment reminders
- Authentication & security
- Automatic backup
- Automatic reminders
- Booking management
- Booth rental
- Calendar management
- Cash flow statement
- Customer database
- Customer history
- Customer loyalty program
- Customer profiles
- Customer ratings
- Customizable reporting
- Dashboard
- Data recovery
- Discount management
- Drag & drop interface
- Electronic payments
- Employee development
- Employee incentives
- Employee time clock
- Feedback collection
- Financial analysis
- Fingerprint check-in
- Gift card management
- Inventory control
- Kiosk support
- Mobile integration
- Multi-location
- Multi-location support
- Online booking integration
- POS
- POS integration
- Payroll & commissions
- Payroll reporting
- Point of Sale (POS)
- Predictive modeling
- Receipt management
- Recurring appointments
- Referral program
- Reporting
- Room / equipment booking
- Room / equipment management
- SKU & barcode printing
- SMS integration
- SMS marketing
- Sales reporting
- Search functionality
- Social marketing
- Surveys & feedback
- Wait list
Benefits
SuperSalon FAQs
SuperSalon FAQs
Below are some frequently asked questions for SuperSalon.
Q. What type of pricing plans does SuperSalon offer?
SuperSalon offers the following pricing plans:
Starting from: US$125,00/month
Pricing model: Subscription
Free Trial: Not Available
Basic = $125 per month Premium = $165 per month Super = $299 per month For full pricing details visit: https://supersalon.com/2019-supersalon-pricing-plans/
Q. What are the main features of SuperSalon?
SuperSalon offers the following features:
- Activity auditing
- Appointment reminders
- Authentication & security
- Automatic backup
- Automatic reminders
- Booking management
- Booth rental
- Calendar management
- Cash flow statement
- Customer database
- Customer history
- Customer loyalty program
- Customer profiles
- Customer ratings
- Customizable reporting
- Dashboard
- Data recovery
- Discount management
- Drag & drop interface
- Electronic payments
- Employee development
- Employee incentives
- Employee time clock
- Feedback collection
- Financial analysis
- Fingerprint check-in
- Gift card management
- Inventory control
- Kiosk support
- Mobile integration
- Multi-location
- Multi-location support
- Online booking integration
- POS
- POS integration
- Payroll & commissions
- Payroll reporting
- Point of Sale (POS)
- Predictive modeling
- Receipt management
- Recurring appointments
- Referral program
- Reporting
- Room / equipment booking
- Room / equipment management
- SKU & barcode printing
- SMS integration
- SMS marketing
- Sales reporting
- Search functionality
- Social marketing
- Surveys & feedback
- Wait list
Q. Who are the typical users of SuperSalon?
SuperSalon has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does SuperSalon support?
SuperSalon supports the following languages:
English
Q. What type of pricing plans does SuperSalon offer?
SuperSalon has the following pricing plans:
Subscription
Q. Does SuperSalon support mobile devices?
We do not have any information about what devices SuperSalon supports
Q. What other apps does SuperSalon integrate with?
SuperSalon integrates with the following applications:
BirdEye
Q. What level of support does SuperSalon offer?
SuperSalon offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,