SuperSalon

Customizable, cloud-based salon management & POS software

4,4 /5 (684 reviews) Write a Review!

SuperSalon Overview

What is SuperSalon?

SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.

Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.

SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.

SuperSalon Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/


SuperSalon Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Customers and salon guests can be searched by first / last names or phone numbers etc to view customer information and service histories
The ticket options screen allows selected services to be assigned to a customer via a menu containing a collection of customizable categories
The edit customer screen enables personal information to be viewed and edited, along with menu links to alert options, purchase history and appointments
Pending appointments and services can have work tickets generated detailing the scheduled service and allocated stylist, printed at the receipt printer
The Show Appointments popup within the Sales tab lists appointment bookings by time through a given day
The appointment book provides a more detailed timetable planner for showing block bookings labelled with customer name and service
Point of Sale (POS) features include itemized ticket billing and the ringing up of salon services with totalling to send to payment
The system supports the acceptance and processing of multiple payment types including cash, check, credit and gift cards
The salon management client syncs and integrates with the centralized online iOffice back office management system
SuperSalon video SuperSalon video SuperSalon video SuperSalon screenshot: Customers and salon guests can be searched by first / last names or phone numbers etc to view customer information and service histories SuperSalon screenshot: The ticket options screen allows selected services to be assigned to a customer via a menu containing a collection of customizable categories SuperSalon screenshot: The edit customer screen enables personal information to be viewed and edited, along with menu links to alert options, purchase history and appointments SuperSalon screenshot: Pending appointments and services can have work tickets generated detailing the scheduled service and allocated stylist, printed at the receipt printer SuperSalon screenshot: The Show Appointments popup within the Sales tab lists appointment bookings by time through a given day SuperSalon screenshot: The appointment book provides a more detailed timetable planner for showing block bookings labelled with customer name and service SuperSalon screenshot: Point of Sale (POS) features include itemized ticket billing and the ringing up of salon services with totalling to send to payment SuperSalon screenshot: The system supports the acceptance and processing of multiple payment types including cash, check, credit and gift cards SuperSalon screenshot: The salon management client syncs and integrates with the centralized online iOffice back office management system

SuperSalon Reviews

SuperSalon Reviews

Overall rating
4,4
/
5
Excellent
403

Very good
171

Average
81

Poor
17

Terrible
12

Value for Money
4,1
Features
4,2
Ease of Use
4,3
Customer Support
4,6
84% recommended this app
Andy R.

Vendition Process With a new neophyte franchisee

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,


Debbie R.

Overall Feed back

Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....

My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!


Jeff B.

SuperSalon is not ready for a production release

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.


Rashmita J.

Support tech made sure all my issues were resolved..

Its been a great experience except it gives problem more often nowadays


Robert G.

New computer tech support

Overall it has been good. The issues arise when urgent tech-support is needed and sometimes the company seems to be understaffed.

That said I’ve just had tech-support from [SENSITIVE CONTENT HIDDEN] to help set up two new computers and install SuperSalon. He was extremely helpful and accommodated and thorough. He double checked everything was working properly including receipt paper, credit card transaction, and register drawer. [SENSITIVE CONTENT HIDDEN] is an asset to your company


Andy R.
Industry: Human Resources
Company size: 51-200 Employees

Vendition Process With a new neophyte franchisee

Used Daily for 2+ years
Reviewed on 2019/01/22
Review Source: Capterra

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Pros

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Cons

Connecting The Brother Printer has been difficulyn

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Debbie R.
Industry: Retail
Company size: 11-50 Employees

Overall Feed back

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....

My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!

Pros

I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.

Cons

I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis.

Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jeff B.
Industry: Consumer Services
Company size: 11-50 Employees

SuperSalon is not ready for a production release

Used Daily for 1-5 months
Reviewed on 2017/06/11
Review Source: Capterra

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Pros

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Cons

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Rashmita J.
Industry: Cosmetics
Company size: 2-10 Employees

Support tech made sure all my issues were resolved..

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

Its been a great experience except it gives problem more often nowadays

Pros

Efficiency and its functionality and the features that it allows I office access

Cons

Keeps having problems most of the times during work hours

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robert G.
Industry: Consumer Services
Company size: 11-50 Employees

New computer tech support

Used Daily for 2+ years
Reviewed on 2020/05/18
Review Source: Capterra

Overall it has been good. The issues arise when urgent tech-support is needed and sometimes the company seems to be understaffed.

That said I’ve just had tech-support from [SENSITIVE CONTENT HIDDEN] to help set up two new computers and install SuperSalon. He was extremely helpful and accommodated and thorough. He double checked everything was working properly including receipt paper, credit card transaction, and register drawer. [SENSITIVE CONTENT HIDDEN] is an asset to your company

Pros

Variety of reports and all the saved historical data

Cons

Sometimes seems to be a bit complicated and not user-friendly

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

User recommendation
8,2/10
Based on 684 user ratings
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SuperSalon Pricing

SuperSalon Pricing

Starting from
US$125,00/month
Free Trial
Subscription
Value for money

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/

Value for Money
4,1/5
Based on 684 user ratings
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SuperSalon Features

SuperSalon Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,2/5
Based on 684 user ratings
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Categories

Additional information for SuperSalon

Additional information for SuperSalon

Key features of SuperSalon

  • Activity auditing
  • Appointment reminders
  • Authentication & security
  • Automatic backup
  • Automatic reminders
  • Booking management
  • Booth rental
  • Calendar management
  • Cash flow statement
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer profiles
  • Customer ratings
  • Customizable reporting
  • Dashboard
  • Data recovery
  • Discount management
  • Drag & drop interface
  • Electronic payments
  • Employee development
  • Employee incentives
  • Employee time clock
  • Feedback collection
  • Financial analysis
  • Fingerprint check-in
  • Gift card management
  • Inventory control
  • Kiosk support
  • Mobile integration
  • Multi-location
  • Multi-location support
  • Online booking integration
  • POS
  • POS integration
  • Payroll & commissions
  • Payroll reporting
  • Point of Sale (POS)
  • Predictive modeling
  • Receipt management
  • Recurring appointments
  • Referral program
  • Reporting
  • Room / equipment booking
  • Room / equipment management
  • SKU & barcode printing
  • SMS integration
  • SMS marketing
  • Sales reporting
  • Search functionality
  • Social marketing
  • Surveys & feedback
  • Wait list

Benefits

  • SuperSalon is a complete salon business management platform that integrates Point of Sale (POS) capabilities within an online SaaS that supports multiple locations within pricing plans suitable for single premise start-ups to franchise portfolios.
  • Cashflow management tools offer insights into tracked payments in and out, predictive purchasing, future sales etc. while customizable financial reporting features include drag & drop report building, location synchronizing/cloning and more.
  • SuperSalon also offers staffing tools for managing not just employee attendance tracking via time clock, but also professional performance and career development, customer feedback surveys gauging stylist service, plus the application of employee incentives and compensation plans.
  • Being cloud-based, customer and business data is warehoused online and encrypted offsite, with SuperSalon automating scheduled data backups while promising configurable system access levels and authentications as required.
  • Mobile app support invites customers to natively check availability or book appointments while on the move, while touchscreen-based check-in provides a frictionless, automated attendance experience via smartphone or indeed kiosk.
  • SuperSalon FAQs

    SuperSalon FAQs

    Below are some frequently asked questions for SuperSalon.

    Q. What type of pricing plans does SuperSalon offer?

    SuperSalon offers the following pricing plans:

    Starting from: US$125,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Basic = $125 per month Premium = $165 per month Super = $299 per month For full pricing details visit: https://supersalon.com/2019-supersalon-pricing-plans/

    Q. What are the main features of SuperSalon?

    SuperSalon offers the following features:

    • Activity auditing
    • Appointment reminders
    • Authentication & security
    • Automatic backup
    • Automatic reminders
    • Booking management
    • Booth rental
    • Calendar management
    • Cash flow statement
    • Customer database
    • Customer history
    • Customer loyalty program
    • Customer profiles
    • Customer ratings
    • Customizable reporting
    • Dashboard
    • Data recovery
    • Discount management
    • Drag & drop interface
    • Electronic payments
    • Employee development
    • Employee incentives
    • Employee time clock
    • Feedback collection
    • Financial analysis
    • Fingerprint check-in
    • Gift card management
    • Inventory control
    • Kiosk support
    • Mobile integration
    • Multi-location
    • Multi-location support
    • Online booking integration
    • POS
    • POS integration
    • Payroll & commissions
    • Payroll reporting
    • Point of Sale (POS)
    • Predictive modeling
    • Receipt management
    • Recurring appointments
    • Referral program
    • Reporting
    • Room / equipment booking
    • Room / equipment management
    • SKU & barcode printing
    • SMS integration
    • SMS marketing
    • Sales reporting
    • Search functionality
    • Social marketing
    • Surveys & feedback
    • Wait list

    Q. Who are the typical users of SuperSalon?

    SuperSalon has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does SuperSalon support?

    SuperSalon supports the following languages:

    English

    Q. What type of pricing plans does SuperSalon offer?

    SuperSalon has the following pricing plans:

    Subscription

    Q. Does SuperSalon support mobile devices?

    We do not have any information about what devices SuperSalon supports

    Q. What other apps does SuperSalon integrate with?

    SuperSalon integrates with the following applications:

    BirdEye

    Q. What level of support does SuperSalon offer?

    SuperSalon offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials