SuperSalon
Customizable, cloud-based salon management & POS software
4,4 /5 (690 reviews) Write a Review!SuperSalon Overview
What is SuperSalon?
SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.
Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.
SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.
SuperSalon Overview
Pricing
Pricing options
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
SuperSalon Features
Media
SuperSalon Reviews
SuperSalon Reviews
Vendition Process With a new neophyte franchisee
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,
Functional and Easy to Use
It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.
Deteriorating quality, disregard for customer complaints
We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.
Overall Feed back
Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....
My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!
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Vendition Process With a new neophyte franchisee
Pros
The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job
Cons
Connecting The Brother Printer has been difficulyn
Functional and Easy to Use
It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.
Pros
The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.
Cons
The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool
Best in Class Customer Support
Pros
Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best
Cons
Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods
Deteriorating quality, disregard for customer complaints
We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.
Pros
Inventory management. Unfortunately that is the only function that is currently working well.
Cons
Customer service is almost impossible to reach
Bugs in software go unfixed for months or even years
Constant product "upgrades" bring new bugs time after time
Overall Feed back
Its' okay....My reports that I need are there usually, it's a seamless fix if there is a problem....
My frustration is with the help desk. There are some AMAZING guys [SENSITIVE CONTENT HIDDEN] just a couple. I know I am missing some, it makes a difference when you speak to someone who is well versed in the system!
Pros
I like the ease of use at the retail area. Overall it's simple and we don't seem to have issues with much.
Cons
I don't have an issue with the software. All 9 of our locations have it and it is easy to manage on a daily basis.
Actually, when we have issues with something ie freezing/slowing down etc we call the help desk. Depending on who we get the situation seems to always be the same. Someone, tells us we are using the wrong google version. The person will fix it a few days later we have the same issue then call again. Another person tells us the same thing and then "changes" our version again. This has gotten better still frustrating when that is the answer we get....
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SuperSalon Pricing
SuperSalon Pricing
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
Basic = $125 per month
Premium = $165 per month
Super = $299 per month
For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/
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SuperSalon Features
SuperSalon Features
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Categories
Categories
Additional information for SuperSalon
Additional information for SuperSalon
Key features of SuperSalon
- Activity auditing
- Appointment reminders
- Authentication & security
- Automatic backup
- Automatic reminders
- Booking management
- Booth rental
- Calendar management
- Cash flow statement
- Customer database
- Customer history
- Customer loyalty program
- Customer profiles
- Customer ratings
- Customizable reporting
- Dashboard
- Data recovery
- Discount management
- Drag & drop interface
- Electronic payments
- Employee development
- Employee incentives
- Employee time clock
- Feedback collection
- Financial analysis
- Fingerprint check-in
- Gift card management
- Inventory control
- Kiosk support
- Mobile integration
- Multi-location
- Multi-location support
- Online booking integration
- POS
- POS integration
- Payroll & commissions
- Payroll reporting
- Point of Sale (POS)
- Predictive modeling
- Receipt management
- Recurring appointments
- Referral program
- Reporting
- Room / equipment booking
- Room / equipment management
- SKU & barcode printing
- SMS integration
- SMS marketing
- Sales reporting
- Search functionality
- Social marketing
- Surveys & feedback
- Wait list
Benefits
SuperSalon FAQs
SuperSalon FAQs
Below are some frequently asked questions for SuperSalon.
Q. What type of pricing plans does SuperSalon offer?
SuperSalon offers the following pricing plans:
Starting from: US$125,00/month
Pricing model: Subscription
Free Trial: Not Available
Basic = $125 per month Premium = $165 per month Super = $299 per month For full pricing details visit: https://supersalon.com/2019-supersalon-pricing-plans/
Q. What are the main features of SuperSalon?
SuperSalon offers the following features:
- Activity auditing
- Appointment reminders
- Authentication & security
- Automatic backup
- Automatic reminders
- Booking management
- Booth rental
- Calendar management
- Cash flow statement
- Customer database
- Customer history
- Customer loyalty program
- Customer profiles
- Customer ratings
- Customizable reporting
- Dashboard
- Data recovery
- Discount management
- Drag & drop interface
- Electronic payments
- Employee development
- Employee incentives
- Employee time clock
- Feedback collection
- Financial analysis
- Fingerprint check-in
- Gift card management
- Inventory control
- Kiosk support
- Mobile integration
- Multi-location
- Multi-location support
- Online booking integration
- POS
- POS integration
- Payroll & commissions
- Payroll reporting
- Point of Sale (POS)
- Predictive modeling
- Receipt management
- Recurring appointments
- Referral program
- Reporting
- Room / equipment booking
- Room / equipment management
- SKU & barcode printing
- SMS integration
- SMS marketing
- Sales reporting
- Search functionality
- Social marketing
- Surveys & feedback
- Wait list
Q. Who are the typical users of SuperSalon?
SuperSalon has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does SuperSalon support?
SuperSalon supports the following languages:
English
Q. Does SuperSalon support mobile devices?
We do not have any information about what devices SuperSalon supports
Q. What other apps does SuperSalon integrate with?
SuperSalon integrates with the following applications:
BirdEye
Q. What level of support does SuperSalon offer?
SuperSalon offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials
Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,