About Rocket.Chat

Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.

Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.

Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.

Pricing starting from:

US$2,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Key benefits of Rocket.Chat

Create conversation channels for teams or projects to discuss ideas, share files, video call, and more with @mentions to tag individual users or entire channels and send automatic notifications.

Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.

Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.

Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.

Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$2,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Images

Mobile Apps
Group Conversation
Sign In
Administration Panel
Marketplace
Audit Messages
Widget Livechat
Reports
View 11 more
Rocket.Chat video
Rocket.Chat video
Rocket.Chat video
Rocket.Chat screenshot: Mobile Apps Rocket.Chat screenshot: Group Conversation Rocket.Chat screenshot: Sign In Rocket.Chat screenshot: Administration Panel Rocket.Chat screenshot: Marketplace Rocket.Chat screenshot: Audit Messages Rocket.Chat screenshot: Widget Livechat Rocket.Chat screenshot: Reports Rocket.Chat screenshot: Rocket.Chat screenshot:

Features

Total features of Rocket.Chat: 57

  • @mentions
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Responders
  • Automatic Backup
  • Brainstorming
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Management
  • Customizable Branding
  • Discussions / Forums
  • Document Management
  • Employee Activity Monitoring
  • Employee Communities
  • File Sharing
  • File Transfer
  • Full Text Search
  • Live Chat
  • Mobile Access
  • Multi-User Collaboration
  • Offline Form
  • Proactive Chat
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Scheduled / Automated Reports
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Tagging
  • Task Management
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Version Control
  • Video Chat
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Alternatives

Bitrix24

4
#1 Alternative to Rocket.Chat
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time...

Samepage

4,8
#2 Alternative to Rocket.Chat
Samepage is award-winning collaboration & project management software. Progress is shown in real time and helps teams...

Slack

4,7
#3 Alternative to Rocket.Chat
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they...

Comm100 Live Chat

4,7
#4 Alternative to Rocket.Chat
Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Unlimited users,...

Reviews

Overall rating

4,3 /5
(113)
Value for Money
4,5/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,1/5

Already have Rocket.Chat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 113
Jesse J.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

As close as you can get to Slack without being Slack

Reviewed on 2018/11/02

Overall I have been using Rocket Chat for over a year now and it's been a great tool for...

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Pros

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Cons

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Response from Rocket.Chat

Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.

Whatever problems you face, you can always take it to our community on Github or to our support team on [email protected] :)

Thank you and keep rock(et)ing!
Rocket.Chat Team

Aditya A.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My 6 months with Rocket Chat

Reviewed on 2019/09/24

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me...

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.

Cons

1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.

Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Response from Rocket.Chat

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on [email protected]?

thanks for your feedback!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great free tool for communication

Reviewed on 2021/02/12

Easy to set up, easy to configure and easy to use.

Easy to set up, easy to configure and easy to use.

Pros

I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc.

Cons

RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software.

Response from Rocket.Chat

Hello Rocketeer, thank you so much for your valuable feedback. We're always looking for ways to improve our product, and messages like yours help us do it. We're glad to have you with us and that you're having a positive experience with Rocket.Chat.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

We switched back to Slack

Reviewed on 2020/12/14

From a hosting perspective it has been running good, but our users do not like the experience...

From a hosting perspective it has been running good, but our users do not like the experience comparing it to Slack.

Pros

Rocket.chat is a great alternative to Slack with the possibility to run it without license costs on-premise. Documentation is good and a lot of Slack integrations also works with rocket.chat.

Cons

Push notifications has been bugging and recently limits has been introduced for the push gateway. Our users does not like it because it is not Slack.

Response from Rocket.Chat

Dear Rocketeer, we're very sorry to see you go. You can check if the push notification limit applies to you here: https://forums.rocket.chat/t/push-notification-gateway-pricing/3044.

We're glad you found us when looking for ways to be the owner of your data. Thank you for your feedback - we're always improving our UX and design to make Rocket.Chat as user-friendly as possible. Hope to see you again in our rocket anytime soon!

David M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

An easy to deploy organisational chat solution

Reviewed on 2021/01/25

When we were forced into lockdown in 2020 and everyone went to work from home, I immediately needed...

When we were forced into lockdown in 2020 and everyone went to work from home, I immediately needed a group chat solution. I evaluated many options, but Rocket.Chat was by far the quickest one to implement. Everyone worked out how to use it very quickly. We setup multiple channels for different business sections and major projects. Everything is very logical for posting of pictures, emoji's and everything required for a business chat solution. It just worked and everyone was very happy with the results.

Pros

I found Rocket.Chat very easy to install and deploy into my organisation. I simply built a Ubuntu server and followed the easy instructions to install the required packages. I then setup a reverse proxy using NginX so I could allow access for external staff and so that the mobile app was functional.

Cons

The only challenge I encountered was with the mobile app notifications. Because the push notification contains the internal port number used by Rocket.Chat, i have to manually launch the app to read the new messages. This is just a configuration issue.

Response from Rocket.Chat

Hello David, thank you for your review - we appreciate it. We're glad you're having a positive experience with Rocket.Chat! Feel free to reach out to us anytime :)

Showing 5 reviews of 113 Read all reviews

Rocket.Chat FAQs

Below are some frequently asked questions for Rocket.Chat.

Rocket.Chat offers the following pricing plans:

  • Starting from: US$2,00/month
  • Pricing model: Free, Subscription, Open Source
  • Free Trial: Available

Cloud Plans: - Bronze: 2$ user monthly or 20$ user annually - Silver: 4 $ user monthly or 40$ user annually - Gold: Tiered Pricing or Volume Discount Self-Managed: - Pro: 3 $ user monthly or 30$ user annually - Enterprise: Tiered Pricing or Volume Discount

We do not have any information about Rocket.Chat features

Rocket.Chat has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Rocket.Chat supports the following languages:

English

Rocket.Chat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Rocket.Chat integrates with the following applications:

Confluence, Drupal, Jira, Zapier, Zoom Meetings & Chat

Rocket.Chat offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Rocket.Chat.