Rocket.Chat

The Leading Enterprise Communication Hub

4,4 /5 (106 reviews) Write a Review!

Rocket.Chat Overview

What is Rocket.Chat?

Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.

Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.

Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.

Rocket.Chat Overview

Pricing

Starting from
US$2,00/month

Pricing options

Free Trial
Subscription
Open Source
Value for money

Cloud Plans:

- Bronze: 2$ user monthly or 20$ user annually

- Silver: 4 $ user monthly or 40$ user annually

- Gold: Tiered Pricing or Volume Discount

Self-Managed:

- Pro: 3 $ user monthly or 30$ user annually

- Enterprise: Tiered Pricing or Volume Discount


Rocket.Chat Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, German, Portuguese

Media

Mobile Apps
Group Conversation
Sign In
Administration Panel
Marketplace
Audit Messages
Widget Livechat
Reports
Rocket.Chat video Rocket.Chat video Rocket.Chat video Rocket.Chat screenshot: Mobile Apps Rocket.Chat screenshot: Group Conversation Rocket.Chat screenshot: Sign In Rocket.Chat screenshot: Administration Panel Rocket.Chat screenshot: Marketplace Rocket.Chat screenshot: Audit Messages Rocket.Chat screenshot: Widget Livechat Rocket.Chat screenshot: Reports Rocket.Chat screenshot: Rocket.Chat screenshot:

Rocket.Chat Reviews

Rocket.Chat Reviews

Overall rating
4,4
/
5
Excellent
55

Very good
35

Average
15

Poor
1

Terrible
0

Value for Money
4,4
Features
4,2
Ease of Use
4,4
Customer Support
4,1
85% recommended this app
Jesse J.

As close as you can get to Slack without being Slack

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.


Aditya A.

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.


Charlie S.

Rocket.Chat Open Source Messaging Platform

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.


Gabriel C.

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.

A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one

And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.

However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.

Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.


Verified Reviewer

Great internal team chat and slack alternative for european companies

Overall positive. I would recommend it to any company or team who wants to keep control over their own data and need a reliable chat messenger.


Jesse J.
Industry: Retail
Company size: 51-200 Employees

As close as you can get to Slack without being Slack

Used Daily for 1+ year
Reviewed on 2018/11/02
Review Source: Capterra

Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.

Pros

Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.

Cons

Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.

Response from Rocket.Chat

Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.

Whatever problems you face, you can always take it to our community on Github or to our support team on [email protected] :)

Thank you and keep rock(et)ing!
Rocket.Chat Team

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Aditya A.
Industry: Information Technology & Services
Company size: 11-50 Employees

My 6 months with Rocket Chat

Used Daily for 6-12 months
Reviewed on 2019/09/24
Review Source: Capterra

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Pros

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.

Cons

1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.

Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Response from Rocket.Chat

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on [email protected]?

thanks for your feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Charlie S.
Industry: Education Management
Company size: 501-1 000 Employees

Rocket.Chat Open Source Messaging Platform

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.

Pros

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Cons

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Response from Rocket.Chat

Hello Charlie,
thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform.
If you're still facing any issues regarding push notifications, please reach out at [email protected]
We're happy to have you onboard!
Rocket.Chat Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Gabriel C.
Industry: Computer Software
Company size: 201-500 Employees

Good & free corporate chat alternative

Used Daily for 1-5 months
Reviewed on 2019/10/11
Review Source: Capterra

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.

A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one

And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.

However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.

Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.

Pros

- Supports LDAP authentication
- On-premises server
- Platform availability (both web, mobile and Desktop)
- Good & clean usability

Cons

- Some things are still not working in the mobile native app (e.g.: voting on polls)
- No support for threaded chat
- No straightforward integration with SharePoint
- Electron client app only, so notifications are a bit lacking

Response from Rocket.Chat

Hi Gabriel,

Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Human Resources
Company size: 11-50 Employees

Great internal team chat and slack alternative for european companies

Used Daily for 6-12 months
Reviewed on 2020/08/25
Review Source: GetApp

Overall positive. I would recommend it to any company or team who wants to keep control over their own data and need a reliable chat messenger.

Pros

It's easy to use, didn't cost anything (if self-hosted) and helps us meet EU-GDPR requirements. Further it provides a nice app and a community, that constantly improves the chat and features.

Cons

Overall look could be nicer, when compared to Slack or similiar. So when changing from another system, it may not look as nice as you are used too, but the differences are really mininal, so that's not crucial. A few times I had the feeling that it has issues to reliably mark already read messages.

Response from Rocket.Chat

Dear Rocketeer,
thank you for your message. Your feedback is very important so we can continuously improve our product.

Thank you for choosing Rocket.Chat!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 106 user ratings
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Rocket.Chat Pricing

Rocket.Chat Pricing

Starting from
US$2,00/month
Free Trial
Subscription
Open Source
Value for money

Cloud Plans:

- Bronze: 2$ user monthly or 20$ user annually

- Silver: 4 $ user monthly or 40$ user annually

- Gold: Tiered Pricing or Volume Discount

Self-Managed:

- Pro: 3 $ user monthly or 30$ user annually

- Enterprise: Tiered Pricing or Volume Discount

Cloud Plans:

- Bronze: 2$ user monthly or 20$ user annually

- Silver: 4 $ user monthly or 40$ user annually

- Gold: Tiered Pricing or Volume Discount

Self-Managed:

- Pro: 3 $ user monthly or 30$ user annually

- Enterprise: Tiered Pricing or Volume Discount

Value for Money
4,4/5
Based on 106 user ratings
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Rocket.Chat Features

Rocket.Chat Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4,2/5
Based on 106 user ratings
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Categories

Additional information for Rocket.Chat

Additional information for Rocket.Chat

Key features of Rocket.Chat

  • @mentions
  • API
  • Automatic backup
  • Automatic message translation
  • Automatic notifications
  • Chat
  • Chat / messaging
  • Chat transcript
  • Communication management
  • Continuous backup
  • Document distribution
  • Employee communities
  • File transfer
  • Full text search
  • Instant messaging
  • Live / video conferencing
  • Machine learning
  • Offline form
  • Persistent chat
  • Real time notifications
  • Request routing
  • Scheduled reporting
  • Search functionality
  • Single sign on
  • Tagging
  • Third party integration
  • Transfers / routing
  • Two-factor authentication
  • Two-way audio & video
  • Video chat
  • Widgets

Benefits

Create conversation channels for teams or projects to discuss ideas, share files, video call, and more with @mentions to tag individual users or entire channels and send automatic notifications.

Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.

Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.

Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.

Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.

Rocket.Chat FAQs

Rocket.Chat FAQs

Below are some frequently asked questions for Rocket.Chat.

Q. What type of pricing plans does Rocket.Chat offer?

Rocket.Chat offers the following pricing plans:

Starting from: US$2,00/month

Pricing model: Subscription, Open Source

Free Trial: Available

Cloud Plans: - Bronze: 2$ user monthly or 20$ user annually - Silver: 4 $ user monthly or 40$ user annually - Gold: Tiered Pricing or Volume Discount Self-Managed: - Pro: 3 $ user monthly or 30$ user annually - Enterprise: Tiered Pricing or Volume Discount

Q. What are the main features of Rocket.Chat?

Rocket.Chat offers the following features:

  • @mentions
  • API
  • Automatic backup
  • Automatic message translation
  • Automatic notifications
  • Chat
  • Chat / messaging
  • Chat transcript
  • Communication management
  • Continuous backup
  • Document distribution
  • Employee communities
  • File transfer
  • Full text search
  • Instant messaging
  • Live / video conferencing
  • Machine learning
  • Offline form
  • Persistent chat
  • Real time notifications
  • Request routing
  • Scheduled reporting
  • Search functionality
  • Single sign on
  • Tagging
  • Third party integration
  • Transfers / routing
  • Two-factor authentication
  • Two-way audio & video
  • Video chat
  • Widgets

Q. Who are the typical users of Rocket.Chat?

Rocket.Chat has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Rocket.Chat support?

Rocket.Chat supports the following languages:

English, German, Portuguese

Q. What type of pricing plans does Rocket.Chat offer?

Rocket.Chat has the following pricing plans:

Subscription, Open Source

Q. Does Rocket.Chat support mobile devices?

Rocket.Chat supports the following devices:

Android, iPhone, iPad

Q. What other apps does Rocket.Chat integrate with?

Rocket.Chat integrates with the following applications:

Atlassian Confluence, Claromentis, Cognito Forms, Crashtest Security, Drupal, FileCloud, Flow.ai, Freedcamp, Jira, Nextcloud

Q. What level of support does Rocket.Chat offer?

Rocket.Chat offers the following support options:

Phone Support, Online Support, Knowledge Base