Rocket.Chat
About Rocket.Chat
Founded in 2015 by Gabriel Engel, Rocket.Chat began life as a Live Chat support tool built on Meteor. It has come a long way since then, received funding from US-based New Enterprise Associates in 2016 worth $5,000,000 USD and won multiple prizes such as a 2016 Bossie Award for Best Open Source Application and first prize in the 2017 edition of All Things Open’s Startup Competition. Today, Rocket.Chat is an open source team collaboration platform that enables banks, NGOs, startups, and governmental organizations to have their own chat tool, customize its look and feel, choose their users, and securely manage data.
Users can set up Rocket.Chat on cloud or by hosting their own servers on-premises. Rocket.Chat can be forked on Github and become a new platform altogether, thanks to its code being open source and thus openly available to the community.
Key features include free audio and video conferencing, guest access, screen and file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, dozens of OAuth providers and unlimited users, guests, channels, messages, searches and files.
Customization is enabled with the option of adding or removing features and selecting your own integrations, plugins, themes, mobile and desktop apps.
Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and to establish a marketplace that will nurture app-building and offer services to enable businesses to be built using Rocket.Chat.
Key benefits of Rocket.Chat
Create conversation channels for teams or projects to discuss ideas, share files, video call, and more with @mentions to tag individual users or entire channels and send automatic notifications.
Ensure all data and content is safe with Rocket.Chat’s security measures including two-factor authentication, end-to-end data encryption, single sign on (SSO), and more.
Talk to teammates or customers all over the world with Rocket.Chat’s real-time translation which uses machine learning to automatically translate chats into over 37 different languages.
Ensure all files and conversations are retained with automatic, regular backups and conversation archiving so that important interactions can be easily found across all channels using the powerful search functionality.
Customize Rocket.Chat to suit specific business needs thanks to the open source nature of the platform and open API. Users can add custom features, integrations, plugins, and more to adapt Rocket.Chat to business needs.
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Reviews
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- Industry: Consumer Electronics
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rocket Chat Messanger in Customer Service.
Reviewed on 2020/05/16
Effectieve business communication among clients/internal and customers. happy to use i.
Effectieve business communication among clients/internal and customers. happy to use i.
Pros
easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.
Cons
User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.
Response from Rocket.Chat
Hello Mudssar,
we're glad your happy with the overall performance of our product. :)
About the problems you're facing, you can always contact [email protected] and we'll be happy to help you!
Kind regards,
Rocket.Chat Team
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
As close as you can get to Slack without being Slack
Reviewed on 2018/11/02
Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaborati...
Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.
Pros
Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.
Cons
Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.
Response from Rocket.Chat
Hello Jesse,
we're happy to read that you've been having such a positive experience with Rocket.Chat.
Whatever problems you face, you can always take it to our community on Github or to our support team on [email protected] :)
Thank you and keep rock(et)ing!
Rocket.Chat Team
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good corporate chat software, but it can be better
Reviewed on 2020/01/30
I've used a lot of corporate chat chats. This is software that needs to be improved. It has few...
I've used a lot of corporate chat chats. This is software that needs to be improved. It has few resources.
Pros
This software has web version and desktop version. I can create private and public conversation groups. Colleagues mentioned in conversations receive notifications quickly. The icon library is large.
Cons
- It is not possible to search for images and texts within the conversation.
- Most of the time, I can't attach a file.
- There is no library of the images exchanged.
- It is difficult to locate old texts.
- There is no sending of audios.
- No voice and video conversations.
Response from Rocket.Chat
Dear Rocketeer,
Thank you for taking the time to provide feedback about Rocket.Chat. We're happy to help you and your team to communicate better :)
However, it is possible to send audios through our platform and we do have an integration for video and voice calls! :) You can read more about video conferences on Rocket.Chat on https://docs.rocket.chat/guides/user-guides/voice-and-video-conferencing.
As to the other suggestions, we'll report them to our Product Team and take them in careful consideration.
Thanks for your helpful feedback, it will help us to continually improve our platform!
Warmest Regards, Rocket.Chat Team
- Industry: Internet
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rocket.Chat is an open-source discord or slack. A chat program you can host on your own...
Reviewed on 2018/06/15
I used this product as a secure chat interface to get away from facebook.
I used this product as a secure chat interface to get away from facebook.
Pros
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Cons
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Response from Rocket.Chat
Dear Adam,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Rocket.Chat the easy way of communicating
Reviewed on 2019/05/21
a company may use rocket chart as its own patform or channel of communication and collaboration and...
a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with
Pros
rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux
Cons
sometimes if the app fails you have to use the browser to log in
Response from Rocket.Chat
Dear Joram,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Rocket.Chat FAQs
Below are some frequently asked questions for Rocket.Chat.Q. What type of pricing plans does Rocket.Chat offer?
Rocket.Chat offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Rocket.Chat offers two pricing plans: Community: A free, self-managed plan designed for small teams. Enterprise: $7/user/month with a minimum of 25 users and $35/agent/month with a minimum of 5 agents.
Q. Who are the typical users of Rocket.Chat?
Rocket.Chat has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Rocket.Chat support?
Rocket.Chat supports the following languages:
English
Q. Does Rocket.Chat support mobile devices?
Rocket.Chat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Rocket.Chat integrate with?
Rocket.Chat integrates with the following applications:
Cloud Whatsapp, Collaboard, Confluence, Drupal, GitHub, Google Calendar, Google Drive, Google Meet, HubSpot CRM, Instagram, Jira, Jitsi, Pexip Video platform, Telegram, Twitter/X, Zapier, Zoom Workplace
Q. What level of support does Rocket.Chat offer?
Rocket.Chat offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Collaboration Software
