About EpicCare

EpicCare is an EMR solution for large healthcare organizations and academic medical centers which is built to store extensive and complex medical records and data. The solution’s advanced features and functionalities include a smart workflow design, chart review, order management, and documentation. EpicCare helps bring together clinical and revenue cycle management in order to enhance patient health care delivery, and simplify admin tasks for bills, invoices, and payments.

Epic's modular health recording solution includes predictive analytics and embedded smart decision support tools which are helpful for physicians when documenting patient sessions, such as in taking symptom notes, and indicating possible outcomes based on records. EpicCare helps physicians coordinate with external providers in order to help with resolving care gaps, and apply cost efficient treatments. Users are able to consolidate patients' clinic bills and outstanding balances into a single statement for quicker payments, as well as track finances and manage the revenue cycle. Physicians and staff are able to work simultaneously on the same documents thanks to EpicCare’s multi-user capability, and because the platform is web-based, both physicians and patients can access important clinical data at any time, from anywhere.

Through EpicCare’s MyChart feature, patients can access their personal and family health information, as well as message doctors, complete questionnaires, attend e-visits, schedule appointments, and more. New patients are able to register via online scheduling, and patients in the hospital can reach out to their care team via tablet, as well as review their schedule, request help, and access personalized patient education materials.


Key benefits of EpicCare

  • Provide patients with access to self-service capabilities, key health data, and health & wellness reminders through Epic's EHR-agnostic patient portal.

  • Manage estimates and speed up payments with online bill-pay through Epic's scalable payment system, and consolidate all outstanding patient balances into a single statement.

  • Embedded decision support tools and predictive analytics help users better manage resources and provide a deeper understanding of overall costs to yield better outcomes.

  • The integrated portal helps community providers stay up-to-date with their patients, as well as submit referrals, schedule visits, order labs & imaging, and more.

  • Epic helps case managers to identify high risk patients, coordinate care delivery, and close care gaps to achieve the best possible outcomes.

  • Images

    EpicCare Software - Get a patient snapshot including a problem list, allergies and contraindications, mediations, health insurance and more
    EpicCare Software - View clinic schedules, hospital patient lists, health summaries, test results and notes via mobile device
    EpicCare Software - Haiku provides secure access to authorized clinical users of Epic’s Electronic Health Record
    View 3 more
    EpicCare Software - Get a patient snapshot including a problem list, allergies and contraindications, mediations, health insurance and more
    EpicCare Software - View clinic schedules, hospital patient lists, health summaries, test results and notes via mobile device
    EpicCare Software - Haiku provides secure access to authorized clinical users of Epic’s Electronic Health Record

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    Reviews

    Overall rating

    4,4 /5
    (364)
    Value for Money
    4,0/5
    Features
    4,3/5
    Ease of Use
    4,0/5
    Customer Support
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    Already have EpicCare?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 364
    Tanya
    Tanya
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001–5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Everyone should use it

    Reviewed on 2020/02/12

    I am a strong proponent that all hospital systems should adopt epic as their emrs.

    I am a strong proponent that all hospital systems should adopt epic as their emrs.

    Pros

    I love the way I can customize things on epic and be able to use smart phrases and sets and dot phrases and favorite orders to often.

    Cons

    Sometimes epic is so advanced that it is difficulty to keep up with changes. This is difficult but can be resolved with Epic classes.

    Verified Reviewer
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The industry leader for reliable Electronic Medical Record

    Reviewed on 2021/06/30

    Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It...

    Electronic Medical Record is the core of a health care system. Epic is the cream of the crop. It is *not* just another application. It can displace/replace many of your other applications, so we saw dozens of IT people move away from applications and systems that were replaced and into Epic roles. If your organization devotes the time and resources to it, you are nearly guaranteed success. At a price $$$, of course. From an end-user perspective, it takes a while for clinicians to get used to it. For example, in Epic there may be many more steps for a given procedure as compared to another EMR, but those steps are there to make sure that the application is bullet-proof, and users get used to it and appreciate it after a short time.

    Pros

    Epic, the company, makes sure that your implementation succeeds, stays stable and reliable, and performs fast. They (Epic) constantly monitor performance, DR/BC availability, and uptime and tell you *exactly* how you should configure your environment. Your are absolutely not on your own with Epic.

    Cons

    The flip side to the Epic company being so involved in your setup and operation is that it takes a lot of internal employees to make it happen Epic's prescribed way, and there is a lot of internal employee involvement in setup, testing, and ongoing maintenance. In other words, Epic requires a lot of TLC, but it is extremely stable and reliable.

    Elizabeth
    Overall rating
    • Industry: Medical Practice
    • Company size: 11–50 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Tons’o’clicks

    Reviewed on 2023/10/05

    Pros

    That I have access to other EMR’s through Epic. That Epic automatically capitalizes the first word of a sentence.

    Cons

    Minor complaint- the .HM phrases for some things pull in the date it was resulted instead of the date it was done.Major complaint- When I came back from my lunch break at 1:00 after seeing patients all morning, Epic had disabled my user account. I had received a warning that my password was going to expire in 1 day when I logged in this morning but did not get the usual pop up you get from other sites prompting you to enter your old password, etc. After 2 phone calls with no resolution, someone calls me back an hour later while I’m in the middle of an annual exam using a printed note and the guy tells me that my Epic account expired years ago. I started using Epic 3/2019 and it worked fine until lunch. Expired? Huh? I handed my cellphone to my office manager. I think she was on the phone for over an hour. The account of an active physician should NEVER be disabled on a whim or a random expiration date that one of Epic’s forms asks for.

    Henry
    Henry
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    EpicCare EMR helps us better care our patients

    Reviewed on 2017/10/17

    With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and...

    With EpicCare, clinics can streamline their workflows using personalized screens, dashboards and specialty applications. The application's finance module allows clinics to track payments, bills and invoices. EpicCare is a mobile-ready solution, allowing both doctors and patients to access information on their Apple devices.

    Pros

    I love patient portal and e-prescribing features which helps us meet the Meaningful Use Stage 2 requirements. The tool also supports telemedicine options that allow our doctors to communicate with patients via a video platform and offers mobile and tablet functionality. EpicCare MyChart allows patients to view medical information, message doctors, schedule appointments and manage medical history via a personalized portal.

    Cons

    The health maintenance options could be better, and easier to see and mark as complete. Also out would be easier if when you marked something got a preference it wouldn't add a copy to the main menu. Upgrade to EPIC 2017 is a fight.

    Heather
    Heather
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001–5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Epic

    Reviewed on 2019/08/03

    Pros

    There are a ton of different functions within Epic. One of the things I like the most is that there are multiple ways to do almost everything, so each person can find the way that works best for them and their job function. Some parts are customizable, such as which tabs/buttons you have along the top of your screen. I like that you can take away what you don't use.

    Cons

    There is definitely a learning curve to Epic. It can be very overwhelming with all of the different functions and figuring out which ones you need and which ones you don't. I feel that the workflow isn't the smoothest, and there are entirely too many clicks for what should be simple, quick tasks.

    Showing 5 reviews of 364 Read all reviews

    EpicCare FAQs

    Below are some frequently asked questions for EpicCare.

    EpicCare offers the following pricing plans:

    • Free Trial: Not Available

    Contact Epic Systems for detailed pricing information.

    EpicCare has the following typical customers:

    201–500, 501–1 000, 1 001–5 000

    EpicCare supports the following languages:

    Danish, Dutch, English, Finnish, Spanish

    EpicCare supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations EpicCare has

    EpicCare offers the following support options:

    Email/Help Desk, Chat

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