SuiteCRM

SuiteCRM

Modular, open source CRM for businesses of all types

4.3/5 (37 reviews)

SuiteCRM Overview

SuiteCRM is an open source, modular CRM that can be configured for sales, marketing, IT or service departments in any industry, in businesses of any size. With the aim of helping businesses to boost conversions, increase sales, streamline business workflows, and improve the customer experience, SuiteCRM provides users with actionable insight into customer behavior, leads, accounts, and more. The open source format of SuiteCRM means that users can scale the application and customize modules and features to meet their business needs.

For sales and marketing teams, SuiteCRM can be used to get a clear overview of leads and opportunities through customizable and categorizable leads lists from which users can access all relevant lead information. The lead management tools within SuiteCRM facilitate the tracking of visitor activity, opened and closed opportunities, and sales funnels, in order to ensure that no opportunities are missed. Actions such as emails, follow-ups, delivery of marketing content, lead assignment, and more can be automated by creating custom business logic workflows which determine if action needs to be taken based on customer action or inaction.

Service teams can benefit from SuiteCRM’s case management, communications, and self service tools, to create an enhanced customer support experience. The cases module can be used to manage customer support requests and queries and users can log all client interactions, view contact history, incorporate template responses, and more. SuiteCRM also facilitates the creation of a knowledge base and client portal for customer self-service, so that employees have more time to spend on other tasks.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, French and 9 others, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Turkish

SuiteCRM Reviews

Overall rating
4.3/5
84% positive reviews
18
Excellent
13
Very good
5
Average
1
Poor
0
Terrible
Carlo B.

Simple and Effective

Used Daily for 2+ years
Reviewed on 2019/09/04
Review Source: Capterra

We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date.
Collecting data a tacking activities help us to create a richer and richer database.

Pros

It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way.
Has a a lot of features and some new one are released frequently enough.
As an Open Source project is easy to integrate with other platform.
Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company.

Cons

Community support is not always very quick, but is part of the game.
Some integrations (Google calendar) are still not completely working well.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Md masoom✔ R.

Great open-source CRM till date...

Used Daily for 2+ years
Reviewed on 2019/06/14
Review Source: Capterra

My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure.

Pros

I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM.

Cons

There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

Used Daily for 2+ years
Reviewed on 2018/07/06
Review Source: Capterra

And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Pros

Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Cons

The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Bill B.

Customizable, Extensible, Self-hosted CRM

Used Daily for 1+ year
Reviewed on 2018/08/16
Review Source: Capterra

Pros

When self-hosting was a requirement for storing my customer details, SuiteCRM was a primary candidate. It was fairly easy to install and begin using. You can choose which modules to implement, everything from inventory and reports to Outlook plugins and project management. I just needed the basics, customers, contacts, appointments, notes. With the API I was able to integrate it with my time tracking app and save work done into the CRM customer notes.

Cons

I started with version 7, where the UI had just had a major revision. It was more responsive but much less efficient in terms of screen real estate. Because I had the source, I was able to tighten up specific styles so I could view more information per screen.

SuiteCRM is a huge application. There are a myriad of options, however they are well organized and I didn't find it difficult to locate what I needed.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
David G.

SuiteCRM is the only way to go for full-blown CRM

Used Daily for 2+ years
Reviewed on 2018/09/06
Review Source: Capterra

Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems.

Pros

1. open source
2. so no per user per month fees
3. customisable. Either using the Module Builder or via bespoke customisation
4. easy to integrate with other systems using tools like Zapier or by doing bespoke work
5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make

Cons

Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SuiteCRM Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

SuiteCRM is an open source solution and is free to download.

SuiteCRM Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • Custom Fields
  • Customizable Reporting
  • Customizable Templates
  • Real Time Data
  • Third Party Integration

  • Automatic Notifications
  • CRM Integration
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reminders
  • Reporting & Statistics
  • Social Media Integration

Additional information for SuiteCRM

Key features of SuiteCRM

  • API
  • Access control
  • Activity dashboard
  • Activity tracking
  • Bug tracking
  • Business process control
  • Calendar management
  • Call tracking
  • Case management
  • Categorization
  • Client portal
  • Collaboration tools
  • Communications calendar
  • Contact database
  • Contact history
  • Contract management
  • Custom fields
  • Customer accounts
  • Customer experience management
  • Customer support
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Desktop notifications
  • Document storage
  • Event management
  • Event scheduling
  • Full text search
  • Invoice management
  • Knowledge base
  • Landing pages / web forms
  • Lead nurturing
  • Marketing automation
  • Opportunity management
  • Pipeline management
  • Product catalog integration
  • Project notes
  • Project planning
  • Proposal generation
  • Quote management
  • Quotes / proposals
  • Real time data
  • Real time reporting
  • Revenue management
  • Role-based permissions
  • Sales reporting
  • Search functionality
  • Task planning
  • Third party integration
  • To-do list
  • User management
  • Workflow management

Benefits

  • Manage time using the calendar module which allows users to schedule meetings, calls, and tasks, and share their calendar with other team members so that everyone is on the same page.

  • Create, track, evaluate, and manage marketing campaigns using SuiteCRM. Users can create campaigns, send out email marketing content, automate marketing tasks, and analyze results with reports on open rate, conversions, and more.

  • Use templates to save time including email response templates for helpdesk staff to respond to common queries quicker, and web form templates to create forms for capturing leads by embedding into the company website.

  • Integrate with a wide range of third party applications including marketing solutions such as Mailchimp and Mautic, and email clients such as Outlook. The open source format and API allow users to add custom plugins with the tools they use.

  • Manage clients with a range of tools including case management, contract creation, document storage, invoice processing, lead nurturing, opportunity tracking, knowledge base creation, client self service, and much more.

  • SuiteCRM FAQs

    Below are some frequently asked questions for SuiteCRM.

    Q. What type of pricing plans does SuiteCRM offer?

    SuiteCRM offers the following pricing plans:

    Pricing model: Free, Subscription

    Free Trial: Available

    SuiteCRM is an open source solution and is free to download.

    Q. What are the main features of SuiteCRM?

    SuiteCRM offers the following features:

    • API
    • Access control
    • Activity dashboard
    • Activity tracking
    • Bug tracking
    • Business process control
    • Calendar management
    • Call tracking
    • Case management
    • Categorization
    • Client portal
    • Collaboration tools
    • Communications calendar
    • Contact database
    • Contact history
    • Contract management
    • Custom fields
    • Customer accounts
    • Customer experience management
    • Customer support
    • Customizable reporting
    • Customizable templates
    • Dashboard creation
    • Desktop notifications
    • Document storage
    • Event management
    • Event scheduling
    • Full text search
    • Invoice management
    • Knowledge base
    • Landing pages / web forms
    • Lead nurturing
    • Marketing automation
    • Opportunity management
    • Pipeline management
    • Product catalog integration
    • Project notes
    • Project planning
    • Proposal generation
    • Quote management
    • Quotes / proposals
    • Real time data
    • Real time reporting
    • Revenue management
    • Role-based permissions
    • Sales reporting
    • Search functionality
    • Task planning
    • Third party integration
    • To-do list
    • User management
    • Workflow management

    Q. Who are the typical users of SuiteCRM?

    SuiteCRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SuiteCRM support?

    SuiteCRM supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Indonesian, Italian, Polish, Portuguese, Russian, Spanish, Thai, Turkish

    Q. What type of pricing plans does SuiteCRM offer?

    SuiteCRM has the following pricing plans:

    Free, Subscription

    Q. Does SuiteCRM support mobile devices?

    SuiteCRM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SuiteCRM integrate with?

    SuiteCRM integrates with the following applications:

    Cayzu, DBxtra, ICTBroadcast, Integromat, Intulse, Joomla, Mailchimp, Microsoft Dynamics CRM, Wordpress, eTrigue

    Q. What level of support does SuiteCRM offer?

    SuiteCRM offers the following support options:

    Knowledge Base, Online Support, Phone Support