VolunteerMark

VolunteerMark

Cloud-based volunteer management software for nonprofits

4.1/5 (24 reviews)

VolunteerMark Overview

VolunteerMark is a cloud-based volunteer management solution for nonprofit organizations which offers tools for volunteer recruiting, communication, scheduling, tracking, and more. A variety of organizations are supported, including religious groups, education institutions, animal shelters, zoos and aquariums, museums, libraries, political campaigns, healthcare organizations, and food banks.

With VolunteerMark, users can create and manage a range of one-time, fixed or flexible events to recruit volunteers and manage their shifts. Fixed schedule positions are for volunteers who work a given number of hours over set shifts, while flexible scheduled positions give volunteers the freedom to work their set hours without a fixed shift schedule. Fixed schedules can be created for days, weeks, or months. Events can be made private, ensuring that only invited volunteers can view event details. Volunteer consent agreements can be added if required, and users can specify whether positions are remote/virtual, for high school students, or court mandated. A range of required skills can be added for each position, allowing volunteers to identify positions which may suit them.

VolunteerMark enables mass communication with volunteers through email and SMS. Group text messages can be used to communicate shifts with volunteers, send information before or after events, or ensure that volunteers are informed of last-minute changes. Emails can be targeted to groups of volunteers based on departments, programs, skills, or volunteer profile tags. Users can also send private notes to individual volunteers, and VolunteerMark automatically reminds volunteers one day before their scheduled event. Volunteering hours and performance can be logged and monitored, and users can approve shifts and track event success through the dashboard. VolunteerMark also offers real-time analytics for activity and growth tracking.

Pricing

Starting from
US$34,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United States

Supported Languages

English

VolunteerMark Reviews

Overall rating
4.1/5
71% positive reviews
11
Excellent
6
Very good
6
Average
0
Poor
1
Terrible
René C.

Using VolunteerMark to reserve volunteer groups

Used Daily for 2+ years
Reviewed on 2019/08/21
Review Source: Capterra

Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue to use it.

Pros

VolunteerMark is functional and easy to use. We use the system to reserve and book volunteer groups for our Family Meal program. I like the ease with which volunteer groups can view availability and sign up for a volunteer date. The process is short, simple and quick.

Another feature of the software that I like and it's not related to the software itself, but the system's tech support and customer service. There have been a couple of instances where I have made suggestions to the tech team to improve our end-users experience. Not only were they receptive to my suggestions, but the implemented them as well. Most recently, they created custom links for my organization within the system so volunteers could easily and quickly find the next available volunteer date. Previously, volunteers had to click through several informational pages to get to the calendars for availability. Now, they are directed straight to the calendars. It's been a great improvement.

Cons

The system is frequently revised and tweaked for improvements/efficiencies, etc., and I'm not always made aware that changes to the system have been made. I wish that the organization's software administrators were told when changes are made and what the changes are before users discover them on their own.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jenn W.

Friendly and helpful customer service. Quick and easy event set-up. Good reporting tools!

Used Daily for 1-5 months
Reviewed on 2018/02/28
Review Source: Capterra

Saves me time and the hassle of trying to keep track of things on annoying spreadsheets and paper. Automation allows my volunteers to self manage, and I can better communicate with my volunteers and them with me. It's not easy to pull the trigger on software because it's an initial expense and everyone thinks they can save costs by doing it themselves, but once you use the software you realize that you're actually SAVING money by automating your processes. It makes the volunteers happier, improves retention and gives you time and sanity back to your day!

Pros

My favorite aspect of VolunteerMark is the customer support. They're easy to reach through chat and patiently walk me through my questions. They have a lot of FAQ, online tools and educational materials to help me not only with the software but practical volunteer management tips as well.

I also appreciate the simplicity of the design. I don't have to hunt and find data because the interface is very user-friendly. I also appreciate that my volunteers have a lot of autonomy and can sign up for events on their own, which I can see and track. That alone has saved me so much time. Being able to see volunteer hours, which volunteers have signed up for what, and the ability to tag volunteers helps me match events quicker too. I will NEVER go back to spreadsheets and paper sign ups, that is for sure.

Cons

I don't have any major complaints. There are a couple of customized features I'd like, which I can get with the price plan a step up from what I have, but overall I'm happy with the software for what I use daily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Molly S.

Easy to use- Wish it had more features!

Used Daily for 1+ year
Reviewed on 2019/08/21
Review Source: Capterra

This product works well for our organization, but it still needs some adapting to better suit our needs. There are some missing functions and customizing capabilities that would make this software really stand out. In general, it is easy to use and serves its purpose, but could use some more functions.

Pros

- I like that it is easy for users to sign up and pick a date to volunteer.
- I like that I get an email every time someone signs up for a volunteer shift and that I have to confirm it before it goes on the calendar.
- I like that when someone has applied for a date, it appears as "blocked" on the calendar until I confirm it.
- The customer service reps are always quick to respond in the chat and help me solve the problem. It is not always a fast fix, but they are always helpful.

Cons

- You should be able to un-click a volunteer opportunity to not see it on your main calendar, or make it so that specific administrators can only see the volunteer opportunities that they coordinate. I have to go to our web page to see the calendar that the users would view to see which dates are open or covered.
- The messaging in the software is not user friendly.
- The customer service is helpful but it takes a long time to get answers.
- You cannot add one-time shifts to an ongoing volunteer opportunity. This means the one-time shifts will not be added to the main calendar for the volunteer opportunity, so all volunteer shifts are on fixed days and times. This works, in theory, but it is not realistic for the ever growing needs of an organization and its volunteers. It would be great to be able to track everything all in one place!
- In general, I think I wish it were more customizable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Danielle L.

Good platform with room to grow

Used Other for 1+ year
Reviewed on 2019/08/23
Review Source: Capterra

Pros

I like that volunteers can sign themselves up and it's less logistical work on my end to schedule them. the IT service is fantastic and always available which I NEED. Features are updated and built in regularly.

Cons

I'm not a fan of some of the less than user friendly features - can't delete multiple events or users at a time. The shift level volunteer maximums is a HUGE deal and its taken months to create when it should have been around the whole time. on calendar view, the highlighted color for the current day is so faint that it blends in with the rest of the calendar and you can't find it easily. There's no easy way to print a weekly schedule of volunteers from either view pane. I could keep going. There's a lot of room to grow in the program.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Nicole G.

Fantastic volunteer management tool for Nonprofits

Reviewed on 2015/03/26
Review Source: SoftwareAdvice

Pros

The VolunteerMark team is always accessible. I can communicate my questions or suggestions. They truly want to help and make the product work for our organization. I love that all of our volunteer opportunities can be showcased online and that we can manage that easily.

Cons

There are a few enhancements that I know are in the works. For example, we would like to have a "Pending" option when a volunteer applies for a volunteer opportunity. This would allow the volunteer that we received their interest, but we are in the process of reviewing, interviewing them, etc. before we can actually "Accept" them in the volunteer role.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

VolunteerMark Pricing

Starting from
US$34,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free for up to 3 events per month, and up to 50 volunteers.
Basic: $34/month (billed annually) or $39/month (billed monthly).
Essential: $75/month (billed annually) or $89/month (billed monthly).
Royale: $125/month (billed annually) or $149/month (billed monthly).

VolunteerMark Features

  • Activity Dashboard
  • Communication Management
  • Custom Fields
  • Data Import/Export
  • Email Integration
  • Reminders
  • Reporting & Statistics

  • API
  • Access Control
  • Attendance Management
  • Automatic Notifications
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Reporting
  • Electronic Payments
  • Event Management
  • Registration Management
  • Third Party Integration

Additional information for VolunteerMark

Key features of VolunteerMark

  • Activity & growth tracking
  • Analytical reporting
  • Communication management
  • Custom fields
  • Custom tags
  • Dashboard
  • Data import/export
  • Email & text messaging
  • Event reminders
  • Real-time analytics
  • Shift approvals
  • Skill & availability tracking
  • Volunteer checklists
  • Volunteer data management
  • Volunteer hours tracking
  • Volunteer management
  • Volunteer recruiting
  • Volunteer service histories
  • Volunteering opportunity scheduling

Benefits

  • Users can create a range of volunteer recruitment events, including one-time, fixed or flexible events.

  • Emails and text messages can be sent in bulk to communicate with volunteers or employees to provide updates or pass on important information.

  • The volunteer hours log is updated continuously, and users can track volunteer performance and approve shifts through the dashboard.

  • Activity and growth is tracked over time by the ongoing monitoring functionality, allowing users to measure results periodically and identify which event activities were successful.

  • VolunteerMark FAQs

    Below are some frequently asked questions for VolunteerMark.

    Q. What type of pricing plans does VolunteerMark offer?

    VolunteerMark offers the following pricing plans:

    Starting from: US$34,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free for up to 3 events per month, and up to 50 volunteers.
    Basic: $34/month (billed annually) or $39/month (billed monthly).
    Essential: $75/month (billed annually) or $89/month (billed monthly).
    Royale: $125/month (billed annually) or $149/month (billed monthly).

    Q. What are the main features of VolunteerMark?

    VolunteerMark offers the following features:

    • Activity & growth tracking
    • Analytical reporting
    • Communication management
    • Custom fields
    • Custom tags
    • Dashboard
    • Data import/export
    • Email & text messaging
    • Event reminders
    • Real-time analytics
    • Shift approvals
    • Skill & availability tracking
    • Volunteer checklists
    • Volunteer data management
    • Volunteer hours tracking
    • Volunteer management
    • Volunteer recruiting
    • Volunteer service histories
    • Volunteering opportunity scheduling

    Q. Who are the typical users of VolunteerMark?

    VolunteerMark has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does VolunteerMark support?

    VolunteerMark supports the following languages:

    English

    Q. What type of pricing plans does VolunteerMark offer?

    VolunteerMark has the following pricing plans:

    Free, Subscription

    Q. Does VolunteerMark support mobile devices?

    VolunteerMark supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does VolunteerMark integrate with?

    VolunteerMark integrates with the following applications:

    Facebook, LinkedIn, SendGrid, Stripe, Twilio Communications Cloud

    Q. What level of support does VolunteerMark offer?

    VolunteerMark offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials