VolunteerMark
About VolunteerMark
VolunteerMark is a cloud-based volunteer management solution for nonprofit organizations which offers tools for volunteer recruiting, communication, scheduling, tracking, and more. A variety of organizations are supported, including religious groups, education institutions, animal shelters, zoos and aquariums, museums, libraries, political campaigns, healthcare organizations, and food banks.
With VolunteerMark, users can create and manage a range of one-time, fixed or flexible events to recruit volunteers and manage their shifts. Fixed schedule positions are for volunteers who work a given number of hours over set shifts, while flexible scheduled positions give volunteers the freedom to work their set hours without a fixed shift schedule. Fixed schedules can be created for days, weeks, or months. Events can be made private, ensuring that only invited volunteers can view event details. Volunteer consent agreements can be added if required, and users can specify whether positions are remote/virtual, for high school students, or court mandated. A range of required skills can be added for each position, allowing volunteers to identify positions which may suit them.
VolunteerMark enables mass communication with volunteers through email and SMS. Group text messages can be used to communicate shifts with volunteers, send information before or after events, or ensure that volunteers are informed of last-minute changes. Emails can be targeted to groups of volunteers based on departments, programs, skills, or volunteer profile tags. Users can also send private notes to individual volunteers, and VolunteerMark automatically reminds volunteers one day before their scheduled event. Volunteering hours and performance can be logged and monitored, and users can approve shifts and track event success through the dashboard. VolunteerMark also offers real-time analytics for activity and growth tracking.
Key benefits of VolunteerMark
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Volgistics
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- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
VolunteerMark for Education
Reviewed on 2021/05/27
Volunteermark is easily to use, and useful to organize people, events and groups. It is a must for...
Volunteermark is easily to use, and useful to organize people, events and groups. It is a must for any organization.
Pros
VolunteerMark is easy to set up and very useful in organizing and managing volunteers and vistors in any school. From setting up specific appointment times for parents to come in to organizing specific meetings and grade level parents, all are easy to manage. It can be accessed through social media, apps and links. It is readily accessible to all.
Cons
The only drawback was making an inpromtu event or a one time event. If it is not reoccuring, it is hard to create an event for this. It would have to be specified in the description.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using VolunteerMark to reserve volunteer groups
Reviewed on 2019/08/21
Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue...
Overall, my experience with VolunteerMark has been fantastic. We like the system and will continue to use it.
Pros
VolunteerMark is functional and easy to use. We use the system to reserve and book volunteer groups for our Family Meal program. I like the ease with which volunteer groups can view availability and sign up for a volunteer date. The process is short, simple and quick.
Another feature of the software that I like and it's not related to the software itself, but the system's tech support and customer service. There have been a couple of instances where I have made suggestions to the tech team to improve our end-users experience. Not only were they receptive to my suggestions, but the implemented them as well. Most recently, they created custom links for my organization within the system so volunteers could easily and quickly find the next available volunteer date. Previously, volunteers had to click through several informational pages to get to the calendars for availability. Now, they are directed straight to the calendars. It's been a great improvement.
Cons
The system is frequently revised and tweaked for improvements/efficiencies, etc., and I'm not always made aware that changes to the system have been made. I wish that the organization's software administrators were told when changes are made and what the changes are before users discover them on their own.
Alternatives Considered
VolgisticsReasons for Switching to VolunteerMark
We chose VolunteerMark because they use a calendar format to display available volunteer opportunities instead of a long running list.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Volunteer Mark Review
Reviewed on 2022/08/26
difficult. Like I said, I have to do all the signing up of the volunteers. Your customer service...
difficult. Like I said, I have to do all the signing up of the volunteers. Your customer service is very helpful. But I have needs at times that you can not do or help with. We want to stay with it, but that has to be made more user friendly as well as the email options. You have to be able to send invitations and flyers in the text.
Pros
The customer service is great. I can see the calendar and the activities. I can make changes to my volunteers. It is a good communication tool.
Cons
Very hard for volunteers to use. It is not user friendly at all.....I have to assign almost all of my volunteers because they can't seem to get into the system to do it themselves. This is really bad. We might have to find another option because it is so hard on our volunteer. Also the email will not let you put PDF or other poster type invites to send out. You can not even use a document from word. It takes all the different fonts away. You can only use as an attachment which is bad. Volunteers don't want to open attachments. They want to see the invitation when they open the email. That needs to be made user friendly. also as the administrator you can not see all the volunteers who signed up for the month at once. You have to click on the day and the event. This is hard. you can't print out a calendar with all the names of volunteers when and what time.
Response from VolunteerMark
Thank you for taking the time to write a review, Jennifer. It's a pleasure to work with Oak Cottage for Women. Volunteers have a dashboard just like the organizations and self-sign up themselves. Here is the video all about what volunteers can do: https://support.volunteermark.com/article/volunteer-dashboard/
Please provide a sample poster so that we can work on it.
There is no print option in the calendar but we have it in the weekly planner view.
Also under the reports tab >> volunteers by date, you can filter with dates and download the volunteer sign ups report.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Volunteer Management Made Easy
Reviewed on 2022/08/22
Has been great. The team is very responsive and go to extra lengths to make sure we have what we...
Has been great. The team is very responsive and go to extra lengths to make sure we have what we need.
Pros
Ability to customize to our needs. Ease of use for our volunteers and booth managers.
Cons
Would prefer the unique identifier for users to be phone number instead of email.
Alternatives Considered
SignUpGeniusReasons for Switching to VolunteerMark
Best met our needs, willingness to customize as needed, responsivenessResponse from VolunteerMark
Thank you for taking the time to write a review, Tom. We really appreciate your kind words. It was our pleasure to customize VolunteerMark for St. Mary's Country Fair.
We will have our team consider the phone number as the unique identifier to be on the road map.
- Industry: Museums & Institutions
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New User
Reviewed on 2021/06/21
Our experience has been positive so far!
Our experience has been positive so far!
Pros
We did the free trials for several different Volunteer Management software options. While it didn't have as many bells & whistles as the more expensive solutions, VolunteerMark seemed to be one of the most intuitive solutions. The VolunteerMark support was the thing that stood out the most for me. They were very responsive during our free trial and were easy to work with!
Cons
We haven't been using it long enough to really create an exhaustive list.
1. I do wish it had a way of entering hours that were put in pre-VolunteerMark from the our end. Right now, that has to occur from supports end.
2. VolunteerMark really needs to add a way of adding a profile picture from the organzation's end. Right now, the only way to do this is from the voluteer's end which doesn't make sense; especially for non-tech savvy volunteers.
VolunteerMark FAQs
Below are some frequently asked questions for VolunteerMark.Q. What type of pricing plans does VolunteerMark offer?
VolunteerMark offers the following pricing plans:
- Starting from: US$39.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free for up to 3 events per month, and up to 50 volunteers. Basic: $34/month (billed annually) or $39/month (billed monthly). Essential: $75/month (billed annually) or $89/month (billed monthly). Royale: $125/month (billed annually) or $149/month (billed monthly).
Q. Who are the typical users of VolunteerMark?
VolunteerMark has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does VolunteerMark support?
VolunteerMark supports the following languages:
English
Q. Does VolunteerMark support mobile devices?
VolunteerMark supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does VolunteerMark integrate with?
VolunteerMark integrates with the following applications:
LinkedIn for Business, Meta for Business, SendGrid, Stripe, Twilio
Q. What level of support does VolunteerMark offer?
VolunteerMark offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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