PRIME

PRIME

Cloud-based business process management (BPM) platform

4.5/5 (13 reviews)

PRIME Overview

PRIME BPM is a cloud-based process management solution which assists businesses in mapping, analyzing, monitoring, and improving their processes. The system is designed for both business users and process experts to work together to drive end-to-end business process improvement. PRIME's built-in process mapping engine allows anybody in the organization to map processes and capture roles, tasks, documents, systems, business rules, key performance indicators (KPIs), and compliance requirements for each process.

PRIME comes equipped with inbuilt methodologies such as value stream mapping and lean six sigma, helping users conduct analysis to determine the value, time, cost and efficiency details of each process. In addition, PRIME's simulation engine allows users to undertake what-if analysis, build different scenarios, and understand the value of each scenario before implementing any change.

With PRIME’s improvement module, users can log all improvement projects and track them from approval to completion, ensuring all improvement tasks have been addressed. Process approvals can be run in series or in parallel, and users can add comments against process maps, tasks, or attributes to suggest any required changes. PRIME can engage all stakeholders to help organizations build a process-centric culture, with the aim of reducing cost, improving productivity, and increasing customer satisfaction.

Pricing

Starting from
$925
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

PRIME Reviews

Overall rating
4.5/5
92% positive reviews
7
Excellent
5
Very good
1
Average
0
Poor
0
Terrible
Robert C.

Best Process mapping product I've found and at really good value! It's process mapping in 4D.

Used Weekly for 1+ year
Reviewed on 2018/04/05
Review Source: Capterra

Process 'non value add' visibility driving cost savings
Integration assistance, mapping processes at both end of an integration provides a great insight as to gaps and differences between the organisations
Transparency of processes and costs
Support for business cases to drive improvements
Ownership and accountability of processes. No knowledge is lost when key employees leave the business.

Pros

Takes process mapping and value saving to another level.
No longer just mapping processes in Visio (2D), this tool provides;
- The ability to identify non value add areas (great feature),
- Submit changes via workflow for approvals, and
- Make live updates and focus on areas of improvement.
It also enables the organisation to meaningfully cost each of the processes mapped (bringing in team member salaries and time spent etc) which informs prioritisation of those processes where larger savings can be derived.
Outcomes have been successfully used to support business case assumptions (cost/benefits).
Great value license arrangement.
Excellent and responsive support team, able to be onsite when convenient for the organisation.

Cons

Must have an organisational owner to drive full value from the tool. However, on the positive, it more than compensates (in multiples) for the effort invested.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Renee S.

Prime Software for Local Goverment

Used Weekly for 6-12 months
Reviewed on 2019/02/15
Review Source: Capterra

I think that PRIME BPM the software and all staff that I have had dealings with make it very clear that this is a program which has been tried and tested by the owners. They will give you the knowledge required to get in and get the job done, and I love that about them.

They are not a buy and forget you kind of company - the check-ins and ability to question for support is a definite win and what makes PRIME an excellent supplier.

Pros

An easy to use software which is ready to do the calculations for you. You can allow many editors to follow the same methodology which is agreed to by the organisation and continue to develop from there. Small chunks are fine, starting with just the Process library can allow you to find quick wins and a big picture view to determine what is next for full evaluation and to keep your organisation on point.

Cons

The administration of users is more finicky than the rest of the software, having to add each module or framework to each individual user rather than to entire groups is difficult.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Russell H.

Simple, structured and easy to use and understand. Highly recommend it for business improvement .

Used Daily for 1-5 months
Reviewed on 2018/04/11
Review Source: Capterra

Pros

Love the end to end business process improvement structure and that it is easy to use. Mapping processes is easy but the wow factor sits in the analysis engine. I was able to quickly calculate the time and cost of my processes. It's also easy to track the items we need to do to bring the changes in the organization as it has a mini project management module in the improvement section of the tool. Also, I can easily share my processes with my colleagues via the tool.

Cons

Pretty hard to beat. A comprehensive tool so a little bit of time is needed to get your head around it. Once understood though, it's powerful and impressive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Cassie B.

The product is very easy to use and it will a great asset to our organisation once complete

Used Daily for 1-5 months
Reviewed on 2018/06/03
Review Source: Capterra

Pros

The software is easy for anyone to pick up and use. Having had no prior knowledge of BPM in this context, it was easy to adapt to this software as it has been built in a very logical way.

Cons

There are always going to be things that you prefer this way or that way, Prime have been very quick to identify how they can improve on any issues we may have been having to make the software more user friendly. There hasn't been anything I particularly don't like about the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kyle B.

Good product - easy to use, but a couple of little things you need to get the hang of.

Used Daily for 1-5 months
Reviewed on 2018/06/05
Review Source: Capterra

Pros

The software is largely intuitive - it's more or less point and click for most of the mapping and the icons are self explanatory. It's easy and fun to use.

Cons

There are some little buggy things, for example, arrows that don't quite line up where you make a spacing change, cutting/copying doesn't result in point and paste, saving takes you to a particular view. These are being fixed, though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

PRIME Pricing

Starting from
$925
Pricing options
Free Trial
Subscription
Value for money

Contact PRIME BPM for full pricing information.

PRIME Features

  • API
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Data Import/Export
  • Document Storage
  • Monitoring

  • Activity Tracking
  • Audit Trail
  • Custom Fields
  • Customizable Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for PRIME

Key features of PRIME

  • Best practice process library
  • Business rules capture & assignment
  • Change tracking
  • Comment summaries
  • Commenting on process maps & attributes
  • Compliance management
  • Controlled process editing
  • Cost analysis
  • Customizable notification templates
  • Customizable report templates
  • Customizable standard operating procedure (SOP)
  • Document assignment
  • Documents repository
  • Drag-and-drop functionality
  • Due date tracking
  • Gap analysis
  • Improvement approvals
  • Improvement suggestions
  • Improvement tracking dashboard
  • Key performance indicators (KPIs)
  • Map & attribute approvals/rejections
  • Notifications & alerts
  • PDF, Excel & Word report formats
  • Percentage completion tracking
  • Prioritization scores
  • Process comparison
  • Process efficiency & benchmarking
  • Process improvement/change management
  • Process library creation
  • Process map export as PDF or JPEG
  • Process map printing
  • Process mapping guidelines
  • Process mapping using BPMN 2.0
  • Process prioritization
  • Process property assignment
  • Process publishing
  • Process value chains
  • Process version control
  • Progress tracking
  • RACI matrix
  • Role assignment
  • Roles repository
  • Security permissions
  • Serial & parallel process approvals
  • Step-by-step work instructions
  • System assignment
  • System repository
  • Task assignment
  • Task types & time
  • Time analysis
  • User-defined attributes
  • Value analysis
  • Version comparison
  • Work packages & tasks

Benefits

  • Map locking functionality ensures that only one user at a time can edit each process map.

  • Parallel and series process approvals are supported, and approvers can select individual attributes or entire maps to approve or reject.

  • Comments can be made on process maps, tasks, or attributes to request changes, with an at-a-glance summary of all comments made against a particular process, attribute, or tasks, and the ability to switch comments on or off when viewing process maps.

  • A range of reports can be generated, including simulation reports, impact analysis reports, and process improvement reports, and users can customize report templates to suit their organization, and customize standard operating procedures (SOPs) by consolidating all work instructions for each task.

  • Notifications can be switched on or off, and can alert users to process approvals or rejections, pending improvements, process audits or compliance matters which are due, overdue improvement tasks, inaccurate information, and more.

  • PRIME FAQs

    Below are some frequently asked questions for PRIME.

    Q. What type of pricing plans does PRIME offer?

    PRIME offers the following pricing plans:

    Starting from: $925

    Pricing model: Subscription

    Free Trial: Available

    Contact PRIME BPM for full pricing information.

    Q. What are the main features of PRIME?

    PRIME offers the following features:

    • Best practice process library
    • Business rules capture & assignment
    • Change tracking
    • Comment summaries
    • Commenting on process maps & attributes
    • Compliance management
    • Controlled process editing
    • Cost analysis
    • Customizable notification templates
    • Customizable report templates
    • Customizable standard operating procedure (SOP)
    • Document assignment
    • Documents repository
    • Drag-and-drop functionality
    • Due date tracking
    • Gap analysis
    • Improvement approvals
    • Improvement suggestions
    • Improvement tracking dashboard
    • Key performance indicators (KPIs)
    • Map & attribute approvals/rejections
    • Notifications & alerts
    • PDF, Excel & Word report formats
    • Percentage completion tracking
    • Prioritization scores
    • Process comparison
    • Process efficiency & benchmarking
    • Process improvement/change management
    • Process library creation
    • Process map export as PDF or JPEG
    • Process map printing
    • Process mapping guidelines
    • Process mapping using BPMN 2.0
    • Process prioritization
    • Process property assignment
    • Process publishing
    • Process value chains
    • Process version control
    • Progress tracking
    • RACI matrix
    • Role assignment
    • Roles repository
    • Security permissions
    • Serial & parallel process approvals
    • Step-by-step work instructions
    • System assignment
    • System repository
    • Task assignment
    • Task types & time
    • Time analysis
    • User-defined attributes
    • Value analysis
    • Version comparison
    • Work packages & tasks

    Q. Who are the typical users of PRIME?

    PRIME has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations

    Q. What languages does PRIME support?

    PRIME supports the following languages:

    English

    Q. What type of pricing plans does PRIME offer?

    PRIME has the following pricing plans:

    Subscription

    Q. Does PRIME support mobile devices?

    We do not have any information about what devices PRIME supports

    Q. What other apps does PRIME integrate with?

    PRIME integrates with the following applications:

    SharePoint

    Q. What level of support does PRIME offer?

    PRIME offers the following support options:

    FAQs, Online Support, Phone Support