MemberSuite

Cloud-based AMS for associations & member-based non-profits

4,1 /5 (16 reviews) Write a Review!

MemberSuite Overview

What is MemberSuite?

MemberSuite harnesses cloud-based deployment to offer member-based organizations an integrated, enterprise-level association management system (AMS). The software is made up of 20+ modules and offers extensive customization to suits the needs of associations and non-profits alike. The full membership lifecycle from application to renewal can be administered from one location, setting tiered pricing options, tracking members, generating invoices and allowing public self-service via an online members portal. Email communications and marketing campaigns can be designed using the built-in WYSIWYG editor, and scheduled, tracked, and measured. Event and meeting management capabilities include the setup of registration parameters, agenda creation, resource logistics and discount promotions, while exhibitor, sponsor, speaker and abstract management tools are also included. CRM integration offers a 360-degree view of members within the membership database with full editing, relationship tracking, data syncing, duplicate detection, and the ability to add an unlimited number of custom fields.

Program management functionality adds the ability to recognize members with awards and encourage engagement through competitions, assign learning management (CEU) credits, track certification and also coordinate volunteers. The eCommerce module processes online storefront orders, shipping and payments, with inventory management features for tracking product stock levels across multiple warehouses. Fundraising tools allow organizations to accept voluntary contributions, and MemberSuite also handles financials with billing management and invoicing, while also offering third-party accounting software compatibility for connection to leading packages such as QuickBooks, Sage, and more. Built to support associations in making data-driven business decisions, MemberSuite's additional analytics tool offers a dashboard-based reporting solution. With out-of-the-box visualizations on membership counts, event registrations, payments received and more, MemberSuite Insights requires no extra setup, configuration or programming by leveraging data already centralized by the MemberSuite platform.

MemberSuite Overview

Pricing

Starting from
US$15 000,00

Pricing options

Free Trial
Subscription
Value for money

Request a demo and pricing quote via the MemberSuite website.


MemberSuite Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The main dashboard of MemberSuite Insights promises to provide a holistic view of an organization's health with visualizations of core membership statistics
The event summary dashboard within MemberSuite Insights provides tracking feedback on event success, with registration counts, payments received, sponsorships, exhibitors, and more
The payment dashboard within MemberSuite Insights offers analytics on dues and non-dues revenue initiatives
Customer relationship management (CRM) functionality offers a 360-degree view of membership records with relationship tracking, Outlook data sync, duplicate record detection, and unlimited custom fields
Volunteer management among prospective and current members is made possible with MemberSuite's program management module
Fundraising or the acceptance of gift monetary donations is supported by MemberSuite's eCommerce module, with automated thank you emails, pledge tracking, and more
MemberSuite video MemberSuite video MemberSuite video MemberSuite screenshot: The main dashboard of MemberSuite Insights promises to provide a holistic view of an organization's health with visualizations of core membership statistics MemberSuite screenshot: The event summary dashboard within MemberSuite Insights provides tracking feedback on event success, with registration counts, payments received, sponsorships, exhibitors, and more MemberSuite screenshot: The payment dashboard within MemberSuite Insights offers analytics on dues and non-dues revenue initiatives MemberSuite screenshot: Customer relationship management (CRM) functionality offers a 360-degree view of membership records with relationship tracking, Outlook data sync, duplicate record detection, and unlimited custom fields MemberSuite screenshot: Volunteer management among prospective and current members is made possible with MemberSuite's program management module MemberSuite screenshot: Fundraising or the acceptance of gift monetary donations is supported by MemberSuite's eCommerce module, with automated thank you emails, pledge tracking, and more

MemberSuite Reviews

MemberSuite Reviews

Overall rating
4,1
/
5
Excellent
6

Very good
8

Average
1

Poor
0

Terrible
1

Value for Money
3,8
Features
3,9
Ease of Use
4,1
Customer Support
4,2
88% recommended this app
Shaun H.

Access and adaptability enabling

MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.


Matthew L.

MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.

I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals.


Verified Reviewer

Overall, this has been a disappointing experience.

I learned that we should have picked something else?


Michael L.

Pretty darn good & getting better

We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in MemberSuite. We have see significant improvement in the usability of the system and the responsiveness of the staff at MemberSuite since new CEO took over 9 months ago. Cudos to the Board for making the change. The release of Portal 5.0 will be a great leap forward and the expansion of the INSIGHTS reporting tools is huge as well.


Chris S.

MemberSuite One year in

Since using the billing process through MemberSuite, invoicing takes much less time for staff to process and our members are paying their dues more quickly since they can download an invoice from an email and pay online. We have also found the e-marketing included with MemberSuite so easy to use, we are canceling the contract we have with another e-marketing platform and sending all our emails through MemberSuite.


Shaun H.
Industry: Higher Education
Company size: 11-50 Employees

Access and adaptability enabling

Used Daily for 2+ years
Reviewed on 2018/09/06
Review Source: Capterra

MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.

Pros

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.

Cons

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew L.
Industry: Nonprofit Organization Management
Company size: 51-200 Employees

MemberSuite: customizable, user friendly, and the best CRM/AMS I've used.

Used Daily for 1+ year
Reviewed on 2019/02/28
Review Source: Capterra

I'm the database administrator for a member-based non profit organization. We've been on membersuite for about a year and a half, coming off an AMS that seemed to break a little more with each patch. The difference in getting switched over was immediate and a huge improvement for our employees and our members/customers. We have a large number of business functions that we used to outsource to third party vendors because we lacked the ability to do them well in our old database, including event/exhibitor registration, abstract submissions, award nominations and judging, and email marketing campaigns. Since switching to membersuite, we've brought all of these back in house, since membersuite's tools and functions are easily as good if not better than the vendors we would use. We've also been able to automate a huge number of business functions that used to take hours of staff time daily/weekly. Overall, membersuite has streamlined many of our functions and processes, improving them greatly from where we came from, and allowing us to expand our thinking of what's possible through our CRM/AMS. I have no regrets about making the switch and I've gladly recommended membersuite to other database admins/IT professionals.

Pros

The reporting tools are the best I've ever used: it's incredibly easy to filter and tune reports towards exactly what you need for any given data set. Customizing your database's back end towards your needs is really easy and makes the system incredibly versatile. Users have reported a much better experience with membersuite than our old database, particularly in terms of online purchasing and event registration.

Cons

The lack of a spreadsheet import can be a hindrance. Also, there's no way to copy merchandise or most other objects in the system, which would be really helpful when creating a lot of inventory.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer

Overall, this has been a disappointing experience.

Used Daily for 1+ year
Reviewed on 2018/04/27
Review Source: Capterra

I learned that we should have picked something else?

Pros

Their sales pitch is good. There are a lot of ways to customize the software and, for the right association with a very complex organization is can be customized to be a great tool.

Cons

This expensive software is sold as a "one stop shop" solution, but many of the features do not work well or are no longer supported. For instance, we were told that the built in CRM was great and just like Salesforce or dynamics with an outlook plugin. But there is no pipeline, no way to track communications with members, and the plugin for outlook is no longer supported/

Several things we were told would be rolling out with new versions have not happened and it has been over a year. I was interviewed about a new UX several times in late 2016 and early 2017, but there has been no change to the tool.

At the 2016 conference, new analytics features were announced and a lot of hype was made. But when these were released, they were for an additional cost, which would almost double the annual software cost.

Our implementation was terrible and we are still finding things that do not work or were set up incorrectly. Despite walking through billing runs and discussing renewal emails, this was never set up and took more than 5 hours of customer support and paid training to get set up because it is so convoluted.

Lastly, members complain because it is not intuitive or easy for them to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Michael L.
Industry: Education Management
Company size: 11-50 Employees

Pretty darn good & getting better

Used Daily for 2+ years
Reviewed on 2018/08/28
Review Source: Capterra

We are a membership association and we have an additional group of subscribers and stakeholders/ interested parties and we are able to manage all of that data and those relationships in MemberSuite. We have see significant improvement in the usability of the system and the responsiveness of the staff at MemberSuite since new CEO took over 9 months ago. Cudos to the Board for making the change. The release of Portal 5.0 will be a great leap forward and the expansion of the INSIGHTS reporting tools is huge as well.

Pros

The software is easy to use. The training went well and we are able to self manage our entire database and customer relationships with a very small staff. The reporting package is good and getting better and there is a new layer of reporting software that provides even more granular information.

Cons

We came on the system at a time of significant growth at Membersuite and they were challenged to keep up with us and all the other new clients. Their culture has improved from a developer driven mentality to a customer facing mentality and that change, while welcome, has taken 24 months.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Chris S.
Industry: Education Management
Company size: 2-10 Employees

MemberSuite One year in

Used Daily for 1+ year
Reviewed on 2018/12/20
Review Source: Capterra

Since using the billing process through MemberSuite, invoicing takes much less time for staff to process and our members are paying their dues more quickly since they can download an invoice from an email and pay online. We have also found the e-marketing included with MemberSuite so easy to use, we are canceling the contract we have with another e-marketing platform and sending all our emails through MemberSuite.

Pros

It is intuitive to use. There are links and instructions all over the software to help you navigate and get the informaiton you need. Additonally, any information your organization puts in the AMS can be pulled out in reports. This was not the case in our previous software.

Cons

There are reports included with the AMS and they are very helpful but they don't inlcude exaclty the information we'd like to see. We have been able to create reports to pull the information the way we want. However, I believe MemberSuite is working to make these reports more customizable.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 16 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

MemberSuite Pricing

MemberSuite Pricing

Starting from
US$15 000,00
Free Trial
Subscription
Value for money

Request a demo and pricing quote via the MemberSuite website.

Request a demo and pricing quote via the MemberSuite website.

Value for Money
3,8/5
Based on 16 user ratings
Compare value for money rating with alternatives
Compare with alternatives

MemberSuite Features

MemberSuite Features

API
Access Control
Activity Dashboard
Attendance Management
Automatic Notifications
Campaign Management
Communication Management
Contact Database
Contact Management
Credit Card Processing
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Electronic Payments
Event Management
Registration Management
Reporting & Statistics
Third Party Integration
Volunteer Management
Features
3,9/5
Based on 16 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for MemberSuite

Additional information for MemberSuite

Key features of MemberSuite

  • ACH payment processing
  • Access control
  • Accounting
  • Accounting integration
  • Activity dashboard
  • Advertising management
  • Application management
  • Association membership
  • Automatic notifications
  • Automatic renewals
  • Billing & invoicing
  • Business intelligence
  • CEU tracking
  • CRM integration
  • Certification management
  • Chapter management
  • Committee management
  • Communication management
  • Corporate memberships
  • Credit card processing
  • Custom fields
  • Custom pricing options
  • Dashboard creation
  • Data synchronization
  • Discount management
  • Document management
  • Drip email marketing
  • Dues management
  • Duplicate detection
  • Election management
  • Family memberships
  • Full text search
  • Fundraising management
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Learning management
  • Meeting management
  • Member account access
  • Member communities
  • Member database
  • Member directory
  • Member portal
  • Membership management
  • Microsoft Outlook integration
  • Nonprofit membership
  • Order management
  • Order processing
  • Payment processing
  • Promotions management
  • QuickBooks integration
  • Records management
  • Registration management
  • Sales tax management
  • Self service portal
  • Shipping management
  • Shopping cart
  • Sponsor management
  • Subscriber management
  • Subscription management
  • Subscription services
  • Third party integration
  • Tracking features
  • Visual analytics
  • Volunteer management
  • WYSIWYG editor

Benefits

  • MemberSuite's enterprise association management software (AWS) SaaS brings together membership admin, CRM integration, events and meetings management, communications handling, program management, eCommerce, financials and accounting.

  • The platform offers over 20 modules including its core membership database, awards tracking, career center, certifications, committees, competition management, continuing education, document management, dues billing, and more.

  • A self service member portal supports online registration with the ability to administrate and manage member directory profiles, plus auto-renewals of subscriptions with saved payment options.

  • End-to-end accounting is made possible with connectivity support for leading financial packages including QuickBooks, Peachtree, Adagio, Dynamics GP, Sage Business Works, and Intacct, with other custom integrations also available.

  • MemberSuite Insights is an optional analytics platform providing out-of-the-box dashboard reports and chart visualizations for viewing and interpreting association membership data such as member counts, demographics, event registrations and payments received.

  • MemberSuite FAQs

    MemberSuite FAQs

    Below are some frequently asked questions for MemberSuite.

    Q. What type of pricing plans does MemberSuite offer?

    MemberSuite offers the following pricing plans:

    Starting from: US$15 000,00

    Pricing model: Subscription

    Free Trial: Available

    Request a demo and pricing quote via the MemberSuite website.

    Q. What are the main features of MemberSuite?

    MemberSuite offers the following features:

    • ACH payment processing
    • Access control
    • Accounting
    • Accounting integration
    • Activity dashboard
    • Advertising management
    • Application management
    • Association membership
    • Automatic notifications
    • Automatic renewals
    • Billing & invoicing
    • Business intelligence
    • CEU tracking
    • CRM integration
    • Certification management
    • Chapter management
    • Committee management
    • Communication management
    • Corporate memberships
    • Credit card processing
    • Custom fields
    • Custom pricing options
    • Dashboard creation
    • Data synchronization
    • Discount management
    • Document management
    • Drip email marketing
    • Dues management
    • Duplicate detection
    • Election management
    • Family memberships
    • Full text search
    • Fundraising management
    • Inventory management
    • Inventory tracking
    • Invoice management
    • Learning management
    • Meeting management
    • Member account access
    • Member communities
    • Member database
    • Member directory
    • Member portal
    • Membership management
    • Microsoft Outlook integration
    • Nonprofit membership
    • Order management
    • Order processing
    • Payment processing
    • Promotions management
    • QuickBooks integration
    • Records management
    • Registration management
    • Sales tax management
    • Self service portal
    • Shipping management
    • Shopping cart
    • Sponsor management
    • Subscriber management
    • Subscription management
    • Subscription services
    • Third party integration
    • Tracking features
    • Visual analytics
    • Volunteer management
    • WYSIWYG editor

    Q. Who are the typical users of MemberSuite?

    MemberSuite has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does MemberSuite support?

    MemberSuite supports the following languages:

    English

    Q. What type of pricing plans does MemberSuite offer?

    MemberSuite has the following pricing plans:

    Subscription

    Q. Does MemberSuite support mobile devices?

    We do not have any information about what devices MemberSuite supports

    Q. What other apps does MemberSuite integrate with?

    MemberSuite integrates with the following applications:

    GTR, Microsoft Dynamics GP, Microsoft Outlook, ProgramBook, QuickBooks Online, QuickBooks Online Advanced, Sage Intacct, SendGrid

    Q. What level of support does MemberSuite offer?

    MemberSuite offers the following support options:

    Phone Support, Online Support, Video Tutorials