About Nectar Desk

Nectar Desk is a cloud-based call center solution for inbound, outbound, and blended call centers. The software offers a range of basic and advanced call center functionality, including call recording, queue management, real-time monitoring, interactive voice response (IVR), automated call distribution (ACD), call transfer, custom agent statuses, call analytics, and more.

Nectar Desk’s tools for inbound call centers include ACD, ring groups, and skills-based routing, to direct callers to the most suitable department or agent. Unlimited length call queues ensure that no caller will receive a ‘busy’ signal, and callers can request callbacks from within the queue. Automated pop-outs give agents instant access to caller information including company information, names, and phone numbers, while on a call. Users can create custom agent statuses to suit a range of business needs, and use these to manage call queues. Agent statuses can also be monitored, and status change activity can be tracked.

Outbound and inbound calls can be recorded in Nectar Desk, with users able to start and stop recording for sensitive conversations. Recordings are automatically saved in clients’ activity logs, and users can listen back to stored recordings at any time. Nectar Desk also includes an automated voicemail system which automatically generates computer-readable audio extensions from voicemail notifications, and sends these to specified email addresses or lists, along with written transcripts of the voicemail message.

Pricing starting from:

US$29,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Nectar Desk

  • Custom agent statuses can be created to suit different business needs, and users can monitor agent statuses, manage call queues based on agent status, and track status change activity.

  • As part of Nectar Desk’s call queue, callers can request a callback from an agent, removing the need for callers to wait in queues, and allowing agents the time to answer questions or complaints thoroughly.

  • The real-time multi-queue dashboard enables the monitoring of multiple queues through a single screen, routing of calls to specific agents, cancelling of calls, and assignment of agents to ring groups.

  • Inbound and outbound calls can be recorded, with the option to pause and resume live call recordings, and automatic saving of call recording in clients’ activity logs.

  • The automated voicemail system automatically converts voicemail notifications into computer-readable audio extensions which are sent to a designated email address, with details of voicemail length, caller ID, and frequency of calls.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English, French, German, Japanese, Polish and 5 others, Portuguese, Russian, Spanish, Turkish, Ukrainian

    Pricing starting from:

    US$29,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Contacts' activity is logged in Nectar Desk
    Users can access real-time analytics for inbound and outbound calls
    Data can be filtered by agents, ring groups, call types, and more
    Inbound and outbound calls can be recorded and stored
    Callbacks can be enabled in the call queue, allowing callers to request a callback rather than waiting
    Custom business hours can be set
    Multiple IVR systems can be set up in Nectar Desk
    Custom call disposition codes can be defined
    Custom agent statuses are supported, and users can track status activity changes
    Nectar Desk can be integrated with Pipedrive and a range of other applications
    Agent activity and performance metrics are recorded
    The dashboard gives users an overview of call center metrics
    View 13 more
    Nectar Desk video
    Nectar Desk screenshot: Contacts' activity is logged in Nectar Desk Nectar Desk screenshot: Users can access real-time analytics for inbound and outbound calls Nectar Desk screenshot: Data can be filtered by agents, ring groups, call types, and more Nectar Desk screenshot: Inbound and outbound calls can be recorded and stored Nectar Desk screenshot: Callbacks can be enabled in the call queue, allowing callers to request a callback rather than waiting Nectar Desk screenshot: Custom business hours can be set Nectar Desk screenshot: Multiple IVR systems can be set up in Nectar Desk Nectar Desk screenshot: Custom call disposition codes can be defined Nectar Desk screenshot: Custom agent statuses are supported, and users can track status activity changes Nectar Desk screenshot: Nectar Desk can be integrated with Pipedrive and a range of other applications Nectar Desk screenshot: Agent activity and performance metrics are recorded Nectar Desk screenshot: The dashboard gives users an overview of call center metrics

    Features

    Total features of Nectar Desk: 50

    • API
    • Activity Dashboard
    • Alerts/Notifications
    • Archiving & Retention
    • Auto-Dialer
    • Automatic Call Distribution
    • Availability Indicator
    • Availability Management
    • Blended Call Center
    • Call Center Management
    • Call Disposition
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Call Scripting
    • Call Transfer
    • Caller ID
    • Chat/Messaging
    • Computer Telephony Integration
    • Contact Management
    • Desktop Notifications
    • Email Management
    • Event Triggered Actions
    • File Transfer
    • Help Desk Management
    • IVR / Voice Recognition
    • Inbound Call Center
    • Knowledge Base Management
    • Manual Dialer
    • Monitoring
    • Multiple Parties
    • Multiple Scripts
    • On-Demand Recording
    • Open Database Design
    • Outbound Call Center
    • Predictive Dialer
    • Queue Management
    • Real Time Monitoring
    • Real-Time Chat
    • Recording
    • Reporting/Analytics
    • SMS Messaging
    • Scheduled Recording
    • Status Tracking
    • Telemarketing Management
    • VoIP
    • VoIP Connection
    • Voice Customization
    • Voice Mail

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    Reviews

    Overall rating

    4,2 /5
    (5)
    Value for Money
    4/5
    Features
    4/5
    Ease of Use
    4,2/5
    Customer Support
    4,2/5

    Already have Nectar Desk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Yuri S.
    Overall rating
    • Industry: Outsourcing/Offshoring
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Using NectarDesk to call our clients from overseas has been a fantastic experience to us!

    Reviewed on 2018/05/05

    Pros

    It's very user-friendly and very efficient. Calls are all recorded so you have the ability to review and listen to them for quality purposes.

    Cons

    Nothing significant at the moment. Area of improvement: Maybe a little longer period of time to be set in the system before the user interface page gets expired when the user is idle? Just my thought. :)

    Nikos D.
    Overall rating
    • Industry: Telecommunications
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The best call center software I have ever used

    Reviewed on 2018/10/10

    Pros

    I can easily set working hours, separate queues and music tones. The environment is intuitive and easy to use and make adjustments. Also, the prices are affordable.

    Cons

    There is nothing negative for this great software according my opinion.

    Damaris L.
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Awful experience

    Reviewed on 2020/07/06

    Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try...

    Horrible 1.We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through. We tested this many times standing next to users that were not on calls. When this is reported they cant come up with solutions.
    2.Support cant figure out what causes any of the technical issues. Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers.
    3.They don't offer refunds, the first 2 months we had more connectivity issues than ever, regardless of us being unable to successfully use their service and it affecting our business greatly.
    4.When you call they only transfer you to the sales agent, if he/she isn't available no one helped, I had to wait for call backs.
    5.They begged us to transfer our toll free number, they promised to match the Vonage price of $20.00 unlimited toll free a month. We agreed with this condition. Then they charged us over $500.00 dollars a month! We had to go through the trouble of porting it just to port it out again. When we asked why they unexpectedly did this they just repeated "why do you have problem, its in the agreement", after our phone and email conversations?!
    6.They are charging over $500.00 to give us our call recordings in one download.

    Pros

    The sign up transition was fairly easy. They are quick at communicating. Afterwords its a nightmare. Their support team attempts to help resolve the issues, however they don't provide solutions.

    Cons

    Their VOIP system times out every 5 seconds, even during calls therefore dropping ours calls. When trying to make the next call we have to refresh their website. Callers cant reach you, we have to constantly refresh the website every 5 seconds, daily. The connectivity is very bad, at times we cant hear the callers or they cant hear us. There are days are unable to use their service, the calls drop one after another when we try to make outbound calls.

    Kathie G.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Way better than expected

    Reviewed on 2016/02/09

    Altogether I am happy that I found these guys. I've been burned before but they knew what they were...

    Altogether I am happy that I found these guys. I've been burned before but they knew what they were doing and helped me through the process. At first it was a little bit hard for me to figure out and I had some issues but the support I got from these guys was second to none. Within minutes I was talking to a human and they actually solved my issue without making me feel stupid. I would recommend checking them out to anyone.

    Response from Nectar Desk

    Thanks Kathie for your review. We appreciate your business :)

    Nazar M.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great platform for outbound call and SMS campaigns

    Reviewed on 2021/03/29

    We have been using Nectar desk for a few months already, most of all preview dialer, automated...

    We have been using Nectar desk for a few months already, most of all preview dialer, automated campaigns and SMS campaigns. The system is really user friendly and works well for our outbound campaigns. Customer service team is doing a great job, they set us up and did training sessions, our agents felt comfortable using the system. I truly recomment Nectar Desk, as besides the advanced functionality and good support, it's cheap enough.

    Pros

    - has a lot of cool automations and options
    - user friendly
    - great support

    Cons

    no cons, but integration with HubSpot would be great

    Showing 5 reviews of 5 Read all reviews

    Nectar Desk FAQs

    Below are some frequently asked questions for Nectar Desk.

    Nectar Desk offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Basic Voice: $29/user/month. Multi-Channel: $49/user/month. Unlimited: $99/user/month.

    We do not have any information about Nectar Desk features

    Nectar Desk has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Nectar Desk supports the following languages:

    English, French, German, Japanese, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

    Nectar Desk supports the following devices:

    Nectar Desk integrates with the following applications:

    ActiveCampaign, Pipedrive, Salesforce Sales Cloud, Shopify, Teamwork Desk, Vonigo, Zendesk, Zingtree

    Nectar Desk offers the following support options:

    Phone Support, 24/7 (Live rep)

    Related categories

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