Pastel

Pastel

Sticky note-based feedback collection tool for live websites

4.6/5 (13 reviews)

Pastel Overview

Pastel is a cloud-based SaaS tool designed to support the collaborative submission and collection of feedback on live websites. Born out of the concept that leaving feedback on a website could be made as simple as leaving a sticky note on a meeting board or environment surface, Pastel supports an unlimited number of collaborators without extra logins or software installation. The product works using "canvases" that are accessible via links that can be visited in any web browser, creating sharable canvas URLs based on the live website address.

All stakeholders including team members, managers or clients can then open this link and click onto the sticky note-like canvas to begin typing and entering feedback comments directly. Optimized to be responsive across desktop, smartphone and tablet browsers, Pastel then retains all the given feedback within one place, including any attached screenshots plus tagged browser metadata such as screen size information etc. Comments can then be exported to Trello for enhanced collaborative workflows as part of the resolution process, translating the gathered feedback into actionable insights for designers and developers.

Pricing

Starting from
US$25,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Pastel Reviews

Overall rating
4.6/5
92% positive reviews
9
Excellent
3
Very good
1
Average
0
Poor
0
Terrible
Justin page W.

Saves Tons Of Time For My Team & My Clients

Used Daily for 1-5 months
Reviewed on 2018/12/06
Review Source: Capterra

Pastel's team is extremely responsive. Our clients jumped on Pastel immediately when we sent them the tool. No downloads, no installations. Other tools confused our clients with trying to download and install the program. You just jump on Pastel and start clicking - and it starts working. Saves our team probably hundreds of hours of work per month!

Pros

I spent weeks looking for the easiest tool that my clients can use to get feedback. Our clients are often in their 50s and 60s, and not super tech savvy. Plus, our clients our business owners, so they have limited time. Ease of use was top priority. After looking at over 10 other options, Pastel was clearly the most simple and easy to use.

Cons

The features are pretty limited, but this can be a good thing because we don't want our clients to get overwhelmed. I think a couple extra features such as marking tasks "In Progress" as well as allowing our clients to see that edits are "In Progress" would be a huge benefit. Clients get confused on which tasks were done and which are still being worked on, so that leads to a lot of confusion right now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Deenadayalan M.

Pastel

Used Daily for 2+ years
Reviewed on 2019/03/19
Review Source: Capterra

easy to keep accurate record

Pros

easy to use
easy to learn
very helpful for small business

Cons

reports generated for Pastel not very user friendly however this is mitigated through excel export function

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Easy to use, helpful tool

Used Daily for 1-5 months
Reviewed on 2019/03/08
Review Source: Capterra

Great tool and a huge lifesaver when collecting feedback on web content. Will be using for a long time.

Pros

Pastel's claim to fame in my mind is how easy it is to use. It's really REALLY easy to pull in a website and begin sharing it for feedback with others. The interface is pretty straightforward which means no need for training or looking up how to do things.

Cons

When you start going above 30-40 comments on a single project it starts to get really unwieldy. The preview text for each comment isn't enough to be able to distinguish most of the time. I find that I end up opening up multiple comments looking for a specific one (and often re-opening the same comments erroneously) until I find the right one. It's a little nitpick but would be nice if they would make it easier to navigate comments.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Alessandro P.

The best tool out there to manage the neverending tweaking of existing websites

Used Weekly for 1-5 months
Reviewed on 2018/12/06
Review Source: Capterra

I've launched a website, and the minute we moved away from InVision I knew I needed a robust fedback system to carry on collecting the collective input in my organisation. So I found Pastel, which everyone found really easy to use. Customer support is also really well managed: I had an idea for a feature to be added to Pastel, and after recommending it to the product team via chat, this was implemented in no time.

Pros

If you work with websites and need a place to share the ongoing flow of feedback and comments to request features, suggest enhancements, push requests to your developers, nothing beats Pastel. Forget links on Slack, sharing screenshots on Basecamp, or lenghty emails with vague descriptions of issues found on some page/subsection/pagagraph.. Use Pastel to pin comments right where needed, and those in charge of making the changes will be able to find all of them and reply to your comments or mark every suggestion as resolved.

Cons

The software is in its infancy, so I'm sure more can be done in the future, such as integration with prototyping tools and reporting about the issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Novel & functional

Used Weekly for 6-12 months
Reviewed on 2018/12/06
Review Source: Capterra

A great bridge between client, dev, and designer
Great to have guest option

Pros

Offers a new, very specific way to interact within a team and provide feedback
Great for small updates
Super useful that it's not a website copy, and the comments/pastel interface is a frame or layer on top of this

Cons

Would be great to be able to post thumbnail pictures or other visuals in comments, especially for websites
More of user error/habit, but continuous feedback could distract from making greater progress - I think they've address this with the ability to pause feedback
Sometimes could be a little slow, and some toggling between views/functionality was not totally intuitive in the beginning

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10

Pastel Pricing

Starting from
US$25,00
Pricing options
Free Trial
Subscription
Value for money

Pastel costs $25.00 per month, with unlimited canvases and collaborators, and export to Trello

14-day trial available, signup via website.

Pastel Features

  • Data Import/Export

  • API
  • Access Control
  • Activity Dashboard
  • Automatic Notifications
  • Content Management
  • Custom Forms
  • Customizable Branding
  • Customizable Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • SSL Security
  • Search Functionality
  • Social Media Integration
  • Template Management
  • Third Party Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for Pastel

Key features of Pastel

  • Collaboration tools
  • Collaborative review
  • Commenting
  • Data export
  • Feedback collection
  • Feedback management
  • HTML5 technology
  • Metadata tagging
  • Real time notifications
  • Real time updates
  • Review fields
  • Sticky notes
  • Text editing
  • Trello export
  • URL sharing
  • Unlimited canvases
  • Unlimited collaborators
  • WYSIWYG editor
  • Website integration

Benefits

  • Pastel is an online subscription-based tool designed to assist the collaborative review of live websites, inviting teams of designers and developers, or clients, to leave feedback.
  • The concept revolves around the leaving of "sticky note" comments that support centralized, real time feedback sessions in a way that reduces reliance on coordinated meetings or email chains.
  • Users simply enter a live website's URL for pastel to create a custom "canvas" link that can then be shared to, opened and viewed by anyone, allowing any stakeholders to begin leaving feedback without logins or installation.
  • All the entered feedback is gathered and collated into one single environment, in real time, complete with any screenshots and tagged with browser metadata, before comments can be exported for resolution purposes.
  • One single monthly price point includes unlimited canvases, unlimited collaborators and the ability to export to Trello.
  • Pastel FAQs

    Below are some frequently asked questions for Pastel.

    Q. What type of pricing plans does Pastel offer?

    Pastel offers the following pricing plans:

    Starting from: US$25,00

    Pricing model: Subscription

    Free Trial: Available

    Pastel costs $25.00 per month, with unlimited canvases and collaborators, and export to Trello

    14-day trial available, signup via website.

    Q. What are the main features of Pastel?

    Pastel offers the following features:

    • Collaboration tools
    • Collaborative review
    • Commenting
    • Data export
    • Feedback collection
    • Feedback management
    • HTML5 technology
    • Metadata tagging
    • Real time notifications
    • Real time updates
    • Review fields
    • Sticky notes
    • Text editing
    • Trello export
    • URL sharing
    • Unlimited canvases
    • Unlimited collaborators
    • WYSIWYG editor
    • Website integration

    Q. Who are the typical users of Pastel?

    Pastel has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Pastel support?

    Pastel supports the following languages:

    English

    Q. What type of pricing plans does Pastel offer?

    Pastel has the following pricing plans:

    Subscription

    Q. Does Pastel support mobile devices?

    We do not have any information about what devices Pastel supports

    Q. What other apps does Pastel integrate with?

    Pastel integrates with the following applications:

    ResRequest, Trello, idu-Concept

    Q. What level of support does Pastel offer?

    Pastel offers the following support options:

    Online Support

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