CaseWorthy
About CaseWorthy
CaseWorthy is the leading provider of scalable case management software designed to support the community-led services of nonprofit organizations, government agencies and public administrations. Promising a flexible, broadly customizable solution to match diverse deployment needs, CaseWorthy's outcomes-focused, organization-wide platform automates and streamlines data management and funder compliance processes. CaseWorthy's purpose-built solution was designed by and for human service agencies while providing them the tools to make changes and updates as their programs mature over time. Organization system administrators can make database changes to key forms, fields and reports including workflows, forms & assessments, role-based access, data dashboards, service eligibility rules, searchable queries and more using a codeless, powerful configuration tool. This flexibility makes case data management and service provision across a multitude of community programs and locations/sites possible such as employment, youth & family, senior services, homeless management, volunteer management, reentry, education, refugee services, education, grants management, utility assistance, meal delivery, self-service access and wide-ranging multi-service organizations.
Additional general product features extend to integration capabilities to any other system of use but also standard features within CaseWorthy for scan cards, template-based mass email / SMS communications and electronic signature capture. Reporting facilities enable the running of analytics and the automated generation of charts or graphs, compliance and operational reports, ad hoc reporting, plus business intelligence for arriving at actionable insights. The latter is augmented by configurable dashboards, while automated workflows, centralized document management and custom eligibility rules are cited as key differentiators. CaseWorthy Connect also delivers a two-way web portal to provide secured 24/7 database access to client information, promising convenient self-registration and includes alerts and notifications plus the ability to self complete assessments and enroll in classes and programs.
CaseWorthy stands above the rest through the creation and ongoing development of a database built by human service experts FOR human service experts. CaseWorthy provides tools for human services agencies to manage their unique program efforts the way that works best for their clients to ensure service provision and outcome impact is top of mind for their day-to-day service providers. Our leadership, account management, and support teams are staffed with subject matter experts intended to be CaseWorthy experts guiding you in not only system configuration but how to envision and create your goals and objectives within the CaseWorthy application. We understand the importance of your work and the prioritization of those in need which enhances our true partnerships with our customers beyond data management.
Key benefits of CaseWorthy
• CaseWorthy is a cloud-based case management platform designed to support the deployment of community social services by public administrations, councils, funders, national affiliations, nonprofit & human services organizations and local, state & federal government agencies.
• Serves community case programs including general case management, data collection & data management for programs including employment services, homeless management, victims services, youth & family services, developmental disability services, grants management, volunteer management, senior services, and any other program within a multi-service organization . Case workers can manage each case with ease utilizing the overview dashboards and notification features; spending more time on the services provided and less on the administrative tasks because of the automation tools within CaseWorthy.
• Offering a fully configurable system, CaseWorthy will use the robust baseline features & functions to create a system that matches your workflows, needs, and processes. However, as your program matures and processes & usage metrics have necessity to change, your system administrator can use those same tools to update and create workflows, forms, demographics, dashboard setup, and reporting via CaseWorthy's integrated configuration tool.
• CaseWorthy provides a two-way, secured web portal for granting organization stakeholders such as clients, employers & partners, service providers and funders anytime anywhere access to services information and resources, promising self-registration and enrollment, assessment completion & class registration, referral submissions and class scheduling depending on their needs as a 3rd party.
• Reporting options span automated analytics with exportable charts and graphs, compliance and operational reports leveraging real time data, plus business intelligence capabilities with custom client-facing dashboard creation.
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Reviews
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- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
We Love CaseWorthy
Reviewed on 2019/11/06
We have been with CaseWorthy since 2012 and have had a great partnership. We needed a software that...
We have been with CaseWorthy since 2012 and have had a great partnership. We needed a software that would grow as we grew and they have definitely delivered. There is an abundance of functionality that truly helps our staff stay organized, efficient, and accountable. Our development team also appreciates the copious amount of data we are able to deliver that helps showcase what our organization does. We are very thankful for CaseWorthy!
Pros
There is a lot to love but most of all we love how easy it is to customize. I have very little technical background and am able to create lists and fields with ease. We also love the scan card function! It helps keep our facilities safe and our outputs accurate.
Cons
There can be a lot of navigating and clicks to get somewhere.
Response from CaseWorthy
Thank you so much for your review! We love and appreciate your organization as part of our CaseWorthy family!
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Flexible Partner and Strong Baseline Product
Reviewed on 2020/09/03
CaseWorthy provides strong customer support. Our project manager, [SENSITIVE CONTENT HIDDEN] and...
CaseWorthy provides strong customer support. Our project manager, [SENSITIVE CONTENT HIDDEN] and analyst, [SENSITIVE CONTENT HIDDEN] worked extensively to make our implementation experience the best possible. I highly recommend their work. They helped us to identify baseline and custom solutions that will grow with our agency. By figuring out our 'must-haves' and 'nice-to-haves', they supported a phased go-live experience over the course of 1.5 years. We have what we need now and are structured to keep evolving the system. Thank you, CaseWorthy!
Pros
CaseWorthy caters to clients with diverse needs. The product's scalability is unique compared to its competitors. Unlike Netsmart or Social Solutions, which focused on either electronic medical records or case management records, CaseWorthy bridged our requirements for billing Medi-Cal and recording day-to-day case management. For the large nonprofit that straddles multiple social service, market segments (housing, aging, immigration, youth development), CaseWorthy offers us a rare, one-size-fits-all solution. The depth and breadth of its features fit our 35 programs' needs. Now, we store and analyze information in one place, and have the ability to streamline operations with innovation.
Cons
CaseWorthy is continuing to refine its implementation process. Document your requirements, workflows and data fields to help this partnership. You will get the most out of implementation if you have a dedicated team internally. CaseWorthy will listen and respond to suggestions for improvement.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 1.0 /10
the software not for all type of businesses
Reviewed on 2018/04/19
i cannot answer this question
i cannot answer this question
Pros
there is nothing that I can say that I like most about the software. It looks like it is software for the medical profession and not versatile enough for other industries
Cons
not made for the non-profit financial services industry; not user friendly; slow to respond to load information
Response from CaseWorthy
The CaseWorthy team would like to apologize that your experience with our software has been anything less than Excellent. CaseWorthy prides our selves on being an enterprise wide solution for all types of Non-profit and Government organizations.
I assure you our software does assist with financial services, as well as an extremely broad spectrum of all services that non-profit organizations offer.
Please reach out to me personally so we can try to resolve these issues you are having. You can reach me at [email protected]
I look forward to hearing from you, so we may take care of these problems in a timely manner.
-Drew
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
St. Patrick Center Review
Reviewed on 2021/08/25
CaseWorthy's customer service continues to improve over the 3 years I have worked with them. They...
CaseWorthy's customer service continues to improve over the 3 years I have worked with them. They are responsive and do their best to meet the needs of my organization. Their product meets the needs of my agency and is reasonably priced compared to other vendors.
Pros
The level of customization is unparalleled, and the baseline features launched with the product provide an excellent skeleton and sandbox for the introduction of new tools. Additionally, it strives to make system administration easier.
Cons
Latency and outages happen during normal hours of operation. Unclear data mapping; specifically regarding reporting. Inability to communicate with other systems via API.
Reasons for Switching to CaseWorthy
A balance of cost, logistics, and feature usefulness. Key product features were reviewed to see which vendors would be capable of meeting our agency's needs. Then, the contractual increase in price was leveraged against integration and migration to move data to onboard a new system. As of last year, staying with CaseWorthy was determined to be the most reasonable decision.- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very Customizable
Reviewed on 2020/08/14
Started out shaky due to high turnover of CaseWorthy staff. However, once I was assigned a strong...
Started out shaky due to high turnover of CaseWorthy staff. However, once I was assigned a strong project manager and analyst, things moved pretty smoothly. There was excellent communication, quick response, and a willingness to work through any challenges.
Pros
Very customizable to fit our needs. We now have functionality to meet the needs of our residential programs, as well as our Mental Health Clinic. The alternative would've been to use two different software programs.
Cons
It's a little more complicated to use for an end user than our previous software, however, there are more checks and balances to ensure accurate data, and it has more functional capability. So it's a trade-off. Ad-hoc reporting is also more complex than what we've used in the past.
Response from CaseWorthy
Thank you, Mary, for your honest review and feedback. We really appreciate it and the partnership we have with the Union Gospel Mission!
CaseWorthy continues to pride itself in supporting our partners with custom solutions, providing accurate and efficient data. We also offer in-depth, virtual training classes on everything for system admin, form building, reporting and more, to help support the needs of our partners.
CaseWorthy FAQs
Below are some frequently asked questions for CaseWorthy.Q. What type of pricing plans does CaseWorthy offer?
CaseWorthy offers the following pricing plans:
- Starting from: US$0.01/year
- Pricing model: Subscription
- Free Trial: Available
CaseWorthy is a scalable, configurable solution, therefore services pricing can vary due to the needs of each organization. Software licenses are user-based. Schedule a demo and request full pricing information.
Q. Who are the typical users of CaseWorthy?
CaseWorthy has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CaseWorthy support?
CaseWorthy supports the following languages:
English
Q. Does CaseWorthy support mobile devices?
CaseWorthy supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CaseWorthy integrate with?
CaseWorthy integrates with the following applications:
Docusign, Flexmonster Pivot Table, Microsoft Power BI, MySQL, ServTracker, TinyMCE, Twilio, WordPress
Q. What level of support does CaseWorthy offer?
CaseWorthy offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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