Whereby

Whereby

Easy video meetings. No downloads, no logins.

4.5/5 (64 reviews)

Whereby Overview

Whereby (formerly appear.in) is a video conferencing tool designed to enhance collaboration between remote or distributed teams via web or mobile. The web-based platform allows users to create rooms and invite members to video chat via a custom link.

Whereby features include; screen sharing, adjustable privacy settings (lock/unlock rooms), custom branding, and integrations with third party platforms such as Slack, Trello, and YouTube. Guests can access video conversations using a custom link which can be shared via email, chat, or any other platform, and there’s no need for individual logins or passwords when accessing a chat. Users can, however, setup locked rooms which have customizable privacy settings including guest screening and authentication.

Whereby has various plans to suit many budgets and needs. Conversations can contain up to 12 participants with unlimited screen sharing and automatic full screen so that members can give presentations with ease. Users can also customize the layout of their conversation window using a drag and drop interface to move videos and participants, and resize the window of each participant. Customizable branding allows enterprises to create their own branded video chats by adding business logos and color schemes.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Whereby Reviews

Overall rating
4.5/5
95% positive reviews
40
Excellent
21
Very good
1
Average
2
Poor
0
Terrible
Yann I.

A reliable and easy-to-use solution to host video calls

Used Weekly for 1-5 months
Reviewed on 2019/10/02
Review Source: Capterra

Whereby has been a solid solution to easily organize and host consulting calls and "virtual coffees". Its ease of use, and the fact that can be used both on computer, as well as on tablet and smartphone, make it a no-brainer and a tool that should be in every digital business owner's toolkit.

Pros

I had been using a wide variety of video conferencing tools before I started using Whereby and the things I found have made a difference are:

— the array of features: you can create customized and branded "virtual rooms" where to host calls, you can have one-on-one and group calls and you can do so both through the web-based version and the smartphone version of Whereby

— ease of use for both the conference call host and participants: it's incredibly easy to organize your first video conferencing call and have people join it, especially because there's no download nor installation required for them to use the web version of Whereby

— web and apps: some video conferencing tools are available only through their web version, while Whereby lets you have calls with your computer, as well as with your smartphone or tablet through the mobile device app

Cons

The one thing I don't think is ideal about Whereby is the fact that Call Recording is an add-on feature.

I wouldn't have an issue with it being an add-on feature available for the Whereby Pro Plan. However, even if one purchases the Pro Plan, he/she needs to purchase Call Recording as a separate add-on (which cannot be bought as a standalone feature).

So you'd end up paying for two separate things: for the Pro Plan and for the Call Recording feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Claudio P.

The best in

Used Daily for 2+ years
Reviewed on 2019/07/23
Review Source: Capterra

BEFORE:
"Hey, what's your account?" "I don't find you" "Witch one of these 3 old Skype accounts is the new one?"
*THREE HOURS LATER*
"Hey, here we are"

NOW:
"Click on this link" "Hey nice, it took like 3 seconds and I'm not frustrated"

Pros

YOUR INTERLOCUTORS DON'T NEED AN ACCOUNT. Or software. Or your nickname.

You simply have to send them a short link like appear.in/**yourname** and that's it.

Cons

None. It's a super simple and easy to use solution.
Maybe, the fact that not everyone is using it, so sometimes you're forced in use other bad conference solutions.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

Simple, Solid, Effective Product.

Used Daily for 6-12 months
Reviewed on 2019/09/05
Review Source: Capterra

Facilitating really solid communication via a remote needs. We were on Zoom for a while but realized its just too complicated for what it offers.

Pros

The ease of use of Whereby is the best part of it. No downloading software, no adding extensions, no asking people to install anything. Everyone can join in really simple. It really helps connecting with clients quickly and efficiently.

Cons

There's not much to dislike, the simplicity of it makes it that easy. Sometimes the connections are spotty.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

hasn't changed in the last 24 months - but still great

Used Daily for 2+ years
Reviewed on 2019/03/07
Review Source: Capterra

It's a great product for power users but some more conveniences as mentioned would make it irreplaceable. Don't focus on embedding software - screensharing can show any software, it doesn't need to have native support.
Ambient noise is a problem for new users so 'mute' training is something I have to administer to the 20+ people who have adopted on my recommendation.

Pros

Single click start and better video experience than skype. Re-instating YouTube 'play together' is a highlight

Cons

simple fixes/changes as suggested 24 months ago haven't occurred:
- 'v' key to toggle video feed like the 'm' key
- a sound indicator on someones window to show they are broadcasting sound (will help detect/identify ambient sound)

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Verified Reviewer

Simple, always handy

Used Daily for 2+ years
Reviewed on 2019/06/25
Review Source: Capterra

Love it, simple, efficient, never had an issue.

Pros

Never had a call fail with Appear.in. It is also very simple to invite business partners using (free) custom links.

Honestly, it's simplicity makes it a no brainer for us

Cons

If the URL is taken, rooms should not be available if the admin is not present. It happens we used someone else's URL for months.Therefore, when we upgraded to a paid membership, we were advised our long time link was taken and couldn't be used with Pro features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Whereby Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Free plan: always free with up to 4 participants and 1 room

Pro plan: $9.99/month with up to 12 participants and 3 rooms

Business plan: Starting at $99.99/month with up to 12 participants and multiple users and team rooms

Whereby Features

  • Chat
  • Conferencing
  • Instant Messaging
  • Third Party Integration
  • Video Conferencing

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Voice Mail

Additional information for Whereby

Key features of Whereby

  • Access control
  • Archiving & retention
  • Auto fullscreen
  • Call sharing
  • Chat
  • Chat functionality
  • Collaboration tools
  • Collaborative workspace
  • Communication management
  • Conferencing
  • Customizable branding
  • Drag & drop interface
  • Employee communities
  • Group forums
  • Instant messaging
  • Live / video conferencing
  • Presentation streaming
  • Privacy options
  • Screen sharing
  • Third party integration
  • Two-way audio & video
  • Video support

Benefits

  • Access Whereby video conversations anywhere using the Android and iOS native mobile apps for meetings on-the-go.

  • Lock rooms for added privacy meaning that members have to be added individually and can be screened upon entering to ensure they are authorized to join the chat.

  • Integrate with third party applications Trello, Slack, and Youtube to share URLS for video conversations, add content to presentations, and more.

  • Benefit from screen sharing and auto fullscreen for Pro and Business plans, meaning users can give presentations alongside pre-prepared slides and all participants can view them in real time.

  • Invite participants to video conversations simply by creation a custom URL link and sharing it via Slack, email, social media, or any other means of communication.

  • Whereby FAQs

    Below are some frequently asked questions for Whereby.

    Q. What type of pricing plans does Whereby offer?

    Whereby offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    Free plan: always free with up to 4 participants and 1 room

    Pro plan: $9.99/month with up to 12 participants and 3 rooms

    Business plan: Starting at $99.99/month with up to 12 participants and multiple users and team rooms

    Q. What are the main features of Whereby?

    Whereby offers the following features:

    • Access control
    • Archiving & retention
    • Auto fullscreen
    • Call sharing
    • Chat
    • Chat functionality
    • Collaboration tools
    • Collaborative workspace
    • Communication management
    • Conferencing
    • Customizable branding
    • Drag & drop interface
    • Employee communities
    • Group forums
    • Instant messaging
    • Live / video conferencing
    • Presentation streaming
    • Privacy options
    • Screen sharing
    • Third party integration
    • Two-way audio & video
    • Video support

    Q. Who are the typical users of Whereby?

    Whereby has the following typical customers:

    Freelancers, Mid Size Business, Small Business

    Q. What languages does Whereby support?

    Whereby supports the following languages:

    English

    Q. What type of pricing plans does Whereby offer?

    Whereby has the following pricing plans:

    Subscription

    Q. Does Whereby support mobile devices?

    Whereby supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Whereby integrate with?

    Whereby integrates with the following applications:

    Fleep, Flock, Google Docs, HipChat, Slack, Trello, Trello

    Q. What level of support does Whereby offer?

    Whereby offers the following support options:

    FAQs, Online Support