Office Chat

Office Chat

Instant messaging service for SMBs

4.6/5 (163 reviews)

Office Chat Overview

Office Chat is an internal instant messaging application for SMBs, allowing employees to communicate with one another whether in the office or out in the field. Accessible on desktop or mobile device via the native mobile iOS and Android apps, Office Chat is designed to facilitate communication and collaboration from anywhere. Both one-to-one and group conversations can be created and chats facilitate instant messaging, file sharing, real-time notifications, and message broadcasting.

Office Chat provides various different message types depending on the needs of the user including private and group chats, priority IMs which are flagged as important to the recipient, self destruct IMs which are deleted 2 minutes after being read for sensitive issues, and broadcast messages which alert all employees in the database when sent.

An unlimited number of chat groups can be created within Office Chat and admin users have full control over permissions regarding who can view and send messages in each group, based on their role within the team. Employees from different locations and offices can login to the same Office Chat account in order to facilitate cross-location collaboration or access for remote workers. Users can be added through Active Directory integration or imported in bulk, and no email address is required for signup.

With Office Chat, users can configure a custom message and file retention policy to control which data is archived or discarded, and security measures such as two factor authentication and end-to-end encryption ensure data is protected. All retained chats and files can be retrieved at any time using the extensive search functionality which crawls the entire chat history to find results.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Office Chat Reviews

Overall rating
4.6/5
93% positive reviews
107
Excellent
44
Very good
11
Average
1
Poor
0
Terrible
Rebecca S.

Our whole office loves officechat it is easy to use and a great way to pass on messages.

Used Daily for 1+ year
Reviewed on 2018/03/15
Review Source: Capterra

Pros

That you can have a group chat in the office, as a travel agency if we want to send a message to multiple people we can. It is so easy to just type a message and send it instead of having to write it out on paper (saving paper aswell which is a bonus). Price is very good also!
One thing I REALLY like is that it shows two green ticks once it has been delivered so that I know it has actually reached the other person and I dont need to follow it up.

Cons

Sometimes the office chat will say 'idle' and then messages wont get delivered even when we have signed in, I think it does this when we havent used it for a bit during the day maybe? This is annoying because we use it every day.
Something I know everyone in this office would prefer is maybe like a box on the right hand side stay there until the message is opened so we know we have messages, I know it lights up orange but with so many icons down the bottom sometimes its hard to miss, I know a previous chat we used to have had this and it was much better to have something hover there to remind us we had messages.

Response from MangoApps

Rebecca, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Also- i've passed along your feedback from the cons you listed. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stephanie B.

OfficeChat

Used Daily for 1+ year
Reviewed on 2018/09/03
Review Source: Capterra

They prefer to be paid via credit card & do not really like invoicing. However, our company does not issue company credit cards & had to email back & forth asking if possible to set up for invoicing instead of credit cards. They were very helpful & understood our situation & were willing to make the change for us - even though this is not the norm for them.

Pros

When we did our research for a new officechat software, we were really impressed with the features that are available & the ease of use for the end users. Setting up the users is very simple & easy. Just needed to give the end users admin rights to install the software. Very easy to create groups & place people within. Reporting is really great & one is able to turn on & off features with a click on a button. The self destruct can be set with a timer which comes in handy when discussing private & confidential information.

Cons

When opening a ticket, waited for most times 24 hours to hear back from them. However, they do have the option to call in if required, however, since this is a virtual company, they prefer either chat or email

Response from MangoApps

Thank you for your review Stephanie! We're happy to see that OfficeChat has been a good solution for your business. I hope that future support requests are handled more quickly, we appreciate your patience as you grow with us! Cheers

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
David S.

Definitely worth the money!

Used Daily for 1+ year
Reviewed on 2019/03/30
Review Source: Capterra

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

Pros

The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

Cons

Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Response from MangoApps

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Tara S.

We use this to bring employees from 4 offices right to each of our fingertips.

Used Daily for 2+ years
Reviewed on 2018/07/25
Review Source: Capterra

To keep in touch with our other co-workers in different offices around the state.

Pros

I can easily find other employees that I work with and send them a message. I also like the features like "show when read", "delete after read', etc. I really like the one that shows me after the other person reads it. No one is able to say that they did not get the message because I have a read receipt. I also like how easy it is to attach a file and send it off.

Cons

I do not like the lack of emojis. I know this is a very simple thing, but that is really the only thing I can think of. I really would give this program a 10 out of 10. I can't think of any other problems I've had with this.

Response from MangoApps

Tara, thank you for providing us with a review and sharing your feedback regarding Emojis! I will be sure to pass along your feedback to the team. If there are other product requests or ideas that you may have in the future, don't hesitate to let us know. Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Excellent Chat Platform for Office work

Used Daily for 2+ years
Reviewed on 2019/03/29
Review Source: Capterra

This Chat software has help us reduce phone call time and makes our jobs more efficient, you can get answers from work collegues faster than by email and if they are not available you dont need to leave a "phone message" and wonder if they listen to them or not. With the chat you see a notification when they read it.
We use it every day as an internal communication tool, and even for company announcements with a whole office chat group.

Pros

It is a very simple and powerfull Chat solution. It shows when messages are delivered and read by the other person.
You can attached images or documents.

Cons

It doesn´t have a popup notification option, that would be helpful because sometimes you can miss a new message.

Response from MangoApps

Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I wanted to let you know that Office Chat does have a popup notification option- would you be willing to reach out to our support to have this resolved for you? Thank you again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Office Chat Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Subscription
Value for money

Startup Plan: $25/month (or $249/year) with 10 users included and 25GB of file storage

Business Plan: $49/month (or $499/year) with 50 users included and 25GB of file storage

Enterprise Plan: $99/month (or $999/year) with 50 users included and 100GB of file storage

HIPAA/BAA Plan: $999/year with all Enterprise Plan features plus HIPAA and BAA and chat history limited to 7 days

Discounts available for non-profits.

Office Chat Features

  • Automatic Notifications
  • Chat
  • Permission Management
  • Projections
  • SSL Security
  • Search Functionality
  • Third Party Integration

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Customizable Branding
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management

Additional information for Office Chat

Key features of Office Chat

  • Active Directory integration
  • Administrative reporting
  • Alerts / escalation
  • Application security
  • Archiving & retention
  • Authentication
  • Automatic notifications
  • Broadcast messages
  • Chat
  • Chat transcript
  • Compliance management
  • Contact database
  • Contact history
  • Data import
  • Data retention
  • Delivery confirmation
  • Desktop notifications
  • Email integration
  • Emojis & GIF sharing
  • Employee communities
  • End-to-end encryption
  • File transfer
  • Full text search
  • Instant messaging
  • Mobile alerts
  • Office directory
  • Permission management
  • Point & click administrator
  • Priority messages
  • Real time notifications
  • Role-based permissions
  • SSL security
  • Search functionality
  • Searchable chat history
  • Self-destruct messages
  • Semantic search
  • Third party integration
  • Two-factor authentication
  • Unlimited groups
  • User management
  • User photos

Benefits

  • Benefit from different types of messages including private, group, priority IMs, self-destruct IMs, and message broadcasts depending on the user’s needs. Receive delivery notifications to see when sent messages have been read by the recipient.

  • Create unlimited groups for teams or projects and control who can create and access groups. Within chats, send instant messages, secure files including photos, videos, and documents, and more.

  • Send and receive messages from anywhere with Office Chat’s mobile access using the iOS and Android native mobile applications, and receive instant push notifications on mobile devices when messages are received.

  • Integrate with other existing applications to receive notifications within Office Chat when important events happen in other systems such as support requests or error alerts.

  • Benefit from Office Chat’s security measures including HIPAA-compliance, end-to-end encryption, two factor authentication, custom message retention policies, access & security logs, and more to ensure company data is safe.

  • Office Chat FAQs

    Below are some frequently asked questions for Office Chat.

    Q. What type of pricing plans does Office Chat offer?

    Office Chat offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Subscription

    Free Trial: Available

    Startup Plan: $25/month (or $249/year) with 10 users included and 25GB of file storage

    Business Plan: $49/month (or $499/year) with 50 users included and 25GB of file storage

    Enterprise Plan: $99/month (or $999/year) with 50 users included and 100GB of file storage

    HIPAA/BAA Plan: $999/year with all Enterprise Plan features plus HIPAA and BAA and chat history limited to 7 days

    Discounts available for non-profits.

    Q. What are the main features of Office Chat?

    Office Chat offers the following features:

    • Active Directory integration
    • Administrative reporting
    • Alerts / escalation
    • Application security
    • Archiving & retention
    • Authentication
    • Automatic notifications
    • Broadcast messages
    • Chat
    • Chat transcript
    • Compliance management
    • Contact database
    • Contact history
    • Data import
    • Data retention
    • Delivery confirmation
    • Desktop notifications
    • Email integration
    • Emojis & GIF sharing
    • Employee communities
    • End-to-end encryption
    • File transfer
    • Full text search
    • Instant messaging
    • Mobile alerts
    • Office directory
    • Permission management
    • Point & click administrator
    • Priority messages
    • Real time notifications
    • Role-based permissions
    • SSL security
    • Search functionality
    • Searchable chat history
    • Self-destruct messages
    • Semantic search
    • Third party integration
    • Two-factor authentication
    • Unlimited groups
    • User management
    • User photos

    Q. Who are the typical users of Office Chat?

    Office Chat has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Office Chat support?

    Office Chat supports the following languages:

    English

    Q. What type of pricing plans does Office Chat offer?

    Office Chat has the following pricing plans:

    Subscription

    Q. Does Office Chat support mobile devices?

    Office Chat supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Office Chat integrate with?

    Office Chat integrates with the following applications:

    Airbrake, Beanstalk, GitHub, GoToMeeting, JIRA Software, Join.me, Mailchimp, New Relic, Pingdom, Zendesk

    Q. What level of support does Office Chat offer?

    Office Chat offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support