HOP

Cloud-based hospitality Property Management Software

5 /5 (3 reviews) Write a Review!

HOP Overview

What is HOP?

Hop is a cloud-based property management solution for the hospitality industry, including independent hotels, bed & breakfasts, self-catering accommodation and provides solutions globally, The software offers a Channel Manager, commission FREE Booking Engine, Property Management tools such as a Housekeeping module,, real-time Revenue Management, Event Management, CRM and many other hospitality service integrations such as Epos, Locks, TV's and accounting software.

Hop PMS can be integrated with both the property website and third-party booking channels, such as Booking.com, Expedia and Airbnb. Data can be synchronized into a single dashboard in Hop, allowing users to access all their listings, reservations, and guest data in one location. All listing availability and pricing across multiple channels is displayed in a multi-calendar. The booking engine also allows guests to book directly from the property website. Hop is also fully integrated with Siteminder and Synxis.

Hop includes a real-time revenue dashboard, which provides users with the data required to make decisions to maximise revenue and occupancy by changing rates. The integrated front desk solution enables the management of guest check-in and check-out, and tracking which guests are currently staying at the hotel. An event system allows users to manage any number of events at their hotel, with a calendar for event planning and an events dashboard to track all upcoming activity. Hop also offers an integrated EPOS for charging food and beverage orders to guests’ rooms.

HOP Overview

Pricing

Starting from
£150,00/month

Pricing options

Free Trial
Subscription
Value for money

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!


HOP Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany, Mexico
Supported Languages
English

Media

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HOP Reviews

HOP Reviews

Overall rating
5
/
5
Excellent
3

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,3
Ease of Use
5
Customer Support
5
100% recommended this app
Verified Reviewer

One stop shop!


Emmanuel M.

The new generation of PMS!


Gabriela M.

Good overall product


Verified Reviewer
Industry: Hospitality
Company size: 51-200 Employees

One stop shop!

Used Daily for 6-12 months
Reviewed on 2018/09/08
Review Source: Capterra

Pros

This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture.

Cons

Based on the data captures some more reporting would be great!

Response from Hop Software

Thank you for your review and great to hear that Hop had helped to improve your revenue.
Hop has a full reporting suit, but please contact us if you need any help finding a specific report. The Hop Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Emmanuel M.

The new generation of PMS!

Used Daily for 1-5 months
Reviewed on 2018/03/13
Review Source: Capterra

Pros

So easy to use, so fast with so many new functionalities that I can't compare it to our previous PMS.
And so much cheaper....!

Response from Hop Software

Thank you for your review Emmanuel. Hop is easy to use and exceptional value for money!
The Hop Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Gabriela M.
Industry: Hospitality
Company size: 11-50 Employees

Good overall product

Used Daily for 6-12 months
Reviewed on 2018/03/13
Review Source: Capterra

Pros

We used several different softwares over the years and never been 100% satisfied with the service received. Last year we changed to HOP and the process of moving system was very easy and the support is second to none. Any issue is getting dealt with immediately.

Cons

Every two weeks the new features which are getting implemented are getting updated. During this time we are unfortunately experiencing some down time for the system but we got assured that this will change soon.

Response from Hop Software

Thank you for you review Gabriela and we are glad you found our onboarding process easy.

Our new features are updated now on a monthly basis and we try and limit the down time as much as possible by implementing out of core business hours. The Hop Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 3 user ratings
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HOP Pricing

HOP Pricing

Starting from
£150,00/month
Free Trial
Subscription
Value for money

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Value for Money
5/5
Based on 3 user ratings
Compare value for money rating with alternatives
Compare with alternatives

HOP Features

HOP Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,3/5
Based on 3 user ratings
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Categories

Additional information for HOP

Additional information for HOP

Key features of HOP

  • Availability sync
  • Channel management
  • Customizable booking engine
  • EPOS integration
  • Events management platform
  • Front desk management
  • GDS / OTA integration
  • Housekeeping management
  • Maintenance management
  • Online booking
  • Point of sale (POS)
  • Pricing sync
  • Property management
  • Rate management
  • Real-time revenue management
  • Revenue reporting dashboard

Benefits

An all in one platform at a fixed monthly fee including a commission Free Booking Engine, Channel Manager, CRM, Event Management, Revenue Management, Hop Shop, Hop Academy and integrated hospitality solutions from our partners.

Hop Shop - Our FREE online click, collect and delivery platform provides hospitality businesses with ability to easily sell food and drink services as well as provide room service, order to table and take secure payments. All integrated within the Hop PMS. Order is via the property website or Hop app

Our fully branded hotel app will help you to save money, stay engaged with guests and drive more revenue, whilst offering a contactless guest experience. The app allows guests to book accommodation, check in/out, pay their bill. order services and view hotel information.

Target guests both new and old, with hotel branded email campaigns all designed and sent via the CRM. Manage guest data such as their preferences, dietary requirements & stay history as well as track leads from corporate clients from initial enquiry to confirmed bookings

Event Management allows you to store all your event details in one place. The comprehensive dashboard gives you a total overview of your upcoming events. This enables you to effectively manage the event, set tasks and allocate duties across your team. Hop allows events to relate to room bookings, ensuring a seamless customer journey.

Housekeeping module allows you to seamlessly update your room status, report maintenance issues, keep on top of lost property and produce a variety of reports.

Hop has a full reporting suit from Front Desk, Finance, Management, Housekeeping, CRM & Marketing. All available to download as a PDF or CSV.

Hop Academy has been designed to make your Hop PMS on-boarding and training experience as easy and user-friendly as possible. Hop Academy will teach you everything you need to know, to navigate your way around Hop PMS.

HOP FAQs

HOP FAQs

Below are some frequently asked questions for HOP.

Q. What type of pricing plans does HOP offer?

HOP offers the following pricing plans:

Starting from: £150,00/month

Pricing model: Subscription

Free Trial: Available

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Q. What are the main features of HOP?

HOP offers the following features:

  • Availability sync
  • Channel management
  • Customizable booking engine
  • EPOS integration
  • Events management platform
  • Front desk management
  • GDS / OTA integration
  • Housekeeping management
  • Maintenance management
  • Online booking
  • Point of sale (POS)
  • Pricing sync
  • Property management
  • Rate management
  • Real-time revenue management
  • Revenue reporting dashboard

Q. Who are the typical users of HOP?

HOP has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does HOP support?

HOP supports the following languages:

English

Q. What type of pricing plans does HOP offer?

HOP has the following pricing plans:

Subscription

Q. Does HOP support mobile devices?

We do not have any information about what devices HOP supports

Q. What other apps does HOP integrate with?

HOP integrates with the following applications:

Clover, Fiserv, NCR Aloha, NetSuite, QuickBooks Online, Sage Business Cloud Accounting, SiteMinder, Stripe, Worldpay, Xero

Q. What level of support does HOP offer?

HOP offers the following support options:

Phone Support, FAQs, Forum, Knowledge Base, Online Support, Video Tutorials