Apex Loyalty

Channel & employee loyalty management

5 /5 (3 reviews) Write a Review!

Apex Loyalty Overview

What is Apex Loyalty?

Apex Loyalty is a loyalty marketing and incentive automation tool designed to help businesses engage and communicate with channel partners in order to drive brand advocacy. Developed on the Salesforce platform, Apex Loyalty is a cloud-based solution designed for mid-size to enterprise level companies aiming to boost loyalty and drive sales through incentive and loyalty automation.

To facilitate engagement and interaction, Apex Loyalty provides tools including a personalized partner portal and community platform. Using the drag and drop interface, users can personalize the design of their partner platform and create a simple, mobile-optimized user experience for partners. By utilizing the self-service portal users can set up customized loyalty programs with features such as customer segmentation, redeemable points systems, built-in rewards, gamification, and more. Loyalty programs can be launched using the Apex Rewards-Ready Loyalty platform which automates the task of selecting and procuring rewards to be used as incentives, and partners or clients can earn points through advocacy tasks in order to win rewards.

With Apex Loyalty users can segment members to create and deploy tailored marketing campaigns and deliver relevant content to each segment. An unlimited number of customer segments can be created, based on CRM data, behavior patterns, or other criteria, to facilitate the collection and redemption of loyalty points. The marketing automation tools within Apex Loyalty aim to enhance communication via email or SMS campaigns, and campaigns can be customized with an adaptable rules engine.

Apex Loyalty Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Apex Loyalty for pricing information.


Apex Loyalty Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Build a customized partner portal and manage the content and campaigns available to users
Dynamic member segments can be created to target partners based on pre-defined criteria
Apex Loyalty video Apex Loyalty screenshot: Build a customized partner portal and manage the content and campaigns available to users Apex Loyalty screenshot: Dynamic member segments can be created to target partners based on pre-defined criteria

Apex Loyalty Reviews

Apex Loyalty Reviews

Overall rating
5
/
5
Excellent
3

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Ezgi K.

I believe this is one the most revolutionary channel loyalty software out there!


Seckin A.

Best tool to become loyalty Guru!


Mehmet E.

It's the most useful and functioning loyalty software I've ever used. Great features!

Continous communication, engagement & improved business relationship with our partners


Ezgi K.

I believe this is one the most revolutionary channel loyalty software out there!

Used Daily for 1+ year
Reviewed on 2018/03/07
Review Source: Capterra

Pros

Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.

Cons

I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Seckin A.
Industry: Tobacco
Company size: 1 001-5 000 Employees

Best tool to become loyalty Guru!

Used Daily for 2+ years
Reviewed on 2018/03/19
Review Source: Capterra

Pros

It has lots of features to manage and engage your customers.
Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
User friendly admin panel is one of the key benefits.
Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.

Cons

Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mehmet E.
Industry: Retail
Company size: 1 001-5 000 Employees

It's the most useful and functioning loyalty software I've ever used. Great features!

Used Daily for 1-5 months
Reviewed on 2018/03/07
Review Source: Capterra

Continous communication, engagement & improved business relationship with our partners

Pros

- They provide live demos on demand
- Flexible gamification options
- Segmented content offering
- Rewards ready catalogue featuring digital gift cards
- Very appealing web portal look & feel
- Being able to incentivize Sales activities as well as brand engagement

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,5/10
Based on 3 user ratings
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Apex Loyalty Pricing

Apex Loyalty Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Apex Loyalty for pricing information.

Contact Apex Loyalty for pricing information.

Value for Money
5/5
Based on 3 user ratings
Compare value for money rating with alternatives
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Apex Loyalty Features

Apex Loyalty Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
5/5
Based on 3 user ratings
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Categories

Additional information for Apex Loyalty

Additional information for Apex Loyalty

Key features of Apex Loyalty

  • Activity tracking
  • CRM integration
  • Campaign management
  • Campaign planning
  • Campaign segmentation
  • Channel management
  • Communication management
  • Customer activity tracking
  • Customer loyalty program
  • Customer segmentation
  • Customizable branding
  • Drag & drop interface
  • Email distribution
  • Engagement analytics
  • Gamification
  • Incentive programs
  • Member portal
  • Membership management
  • Multi-channel marketing
  • No-card loyalty system
  • Partner management
  • Partner portal
  • Performance reports
  • Reward distribution
  • Rewards management
  • Rules-based workflow
  • SMS marketing
  • Self service portal
  • Summary reports
  • Training management
  • Vendor self service

Benefits

  • Automate the process of thanking partners and customers for their loyalty with Apex Loyalty’s built-in rewards system which automatically offers incentives such as online gift cards and discount coupons.

  • Build a personalized partner portal with the drag and drop website design wizard. Partners can log in to take quizzes, watch videos, access news, reward sales transactions, and other forms of onsite engagement.

  • Create partner segmentation based on any criteria or behavior and create customized and targeted content for different partner segments. Users can also send business offers via email or SMS to target segments and incentivize sales.

  • Reward partners for their on-site engagement by assigning different points values for participation in quizzes or training programs, portal login, or viewing documents or internal messages. Use the gamification feature to incentivize engagement amongst partners.

  • Monitor campaigns via reports and dashboards to visualize how effective campaigns are and see which incentives are working. Ineffective loyalty programs can be updated based on data within reports.

  • Apex Loyalty FAQs

    Apex Loyalty FAQs

    Below are some frequently asked questions for Apex Loyalty.

    Q. What type of pricing plans does Apex Loyalty offer?

    Apex Loyalty offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Apex Loyalty for pricing information.

    Q. What are the main features of Apex Loyalty?

    Apex Loyalty offers the following features:

    • Activity tracking
    • CRM integration
    • Campaign management
    • Campaign planning
    • Campaign segmentation
    • Channel management
    • Communication management
    • Customer activity tracking
    • Customer loyalty program
    • Customer segmentation
    • Customizable branding
    • Drag & drop interface
    • Email distribution
    • Engagement analytics
    • Gamification
    • Incentive programs
    • Member portal
    • Membership management
    • Multi-channel marketing
    • No-card loyalty system
    • Partner management
    • Partner portal
    • Performance reports
    • Reward distribution
    • Rewards management
    • Rules-based workflow
    • SMS marketing
    • Self service portal
    • Summary reports
    • Training management
    • Vendor self service

    Q. Who are the typical users of Apex Loyalty?

    Apex Loyalty has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Apex Loyalty support?

    Apex Loyalty supports the following languages:

    English

    Q. What type of pricing plans does Apex Loyalty offer?

    Apex Loyalty has the following pricing plans:

    Subscription

    Q. Does Apex Loyalty support mobile devices?

    We do not have any information about what devices Apex Loyalty supports

    Q. What other apps does Apex Loyalty integrate with?

    We do not have any information about what integrations Apex Loyalty has

    Q. What level of support does Apex Loyalty offer?

    Apex Loyalty offers the following support options:

    Phone Support, Online Support