About Involvesoft

You can’t possibly read all of your sales & customer conversations. Often, the most actionable insights are hidden deep in open text responses. Valuable data is buried in your company’s key tools like Slack, SharePoint, Outlook, email, social media, surveys and more. Involve ingests data from these tools, both private or public SaaS platforms.

Next, we understand that analyzing data is painful. And at scale? It’s impossible. InvolveSoft has the power of a team of analysts to make sense of it for you. Powerful artificial intelligence and machine learning allow us to discover patterns and trends. We instantly analyze open text so you can understand what, in your customers and employees own words, matters most.

Finally, InvolveSoft automatically updates reports and dashboards for frontline employees, giving them the insights across all quantitative and qualitative data to make changes in the moment. Some insights we provide include: top customer objections, sales frictions and solutions, new/missed opportunities, best new actions for managers, industry trends and much more! We monitor key topics over time so that leaders can resolve issues before they become “hot” or painful.

Key benefits of Involvesoft

  • Sales Intelligence: Uncover top customer objections, friction points in the entire sales cycle, and understand why deals are closing or not closing.

  • Market Trends: Learn where the market is headed — everything from game-changing industry insights to personalized marketing campaign suggestions at regional levels. We monitor millions of data points and compare them with other companies in your industry to always keep you ahead of the competition.

  • Align Strategy & Execution- Understand how employees are aligned with the mission and vision of the company to improve performance and execution. Get continuous feedback with personalized dashboards so leadership can focus on where help is needed to meet company goals.

  • Customer Experience: Stop reacting and start predicting customer churn. With powerful algorithms to map and measure the entire customer experience. Learn what drives customer expansion and what drives customer churn in real-time.

  • Reduce Employee Turnover: Hear what being discussed at the “Water Cooler” so you can impact employee satisfaction and retention. You no longer have to wait for the quarterly or annual survey to understand employee sentiment.

  • Optimize Change Management: Identify where your existing processes are breaking and optimize new processes you are implementing. Change management is a concern for every organization, whether it is deploying a new IT system, mergers, and acquisitions, or growth challenges.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Mobile-friendly platform with an Instagram-like interface.
    View 4 more
    Involvesoft screenshot: Mobile-friendly platform with an Instagram-like interface. Involvesoft screenshot: Involvesoft screenshot:

    Features

    Total features of Involvesoft: 37

    • Activity/News Feed
    • Applications Management
    • Attendance Tracking
    • Benchmarking
    • Calendar Management
    • Communication Management
    • Content Management
    • Data Capture and Transfer
    • Data Import/Export
    • Data Storage Management
    • Data Visualization
    • Database Support
    • Document Management
    • Employee Communities
    • Employee Database
    • Employee Directory
    • Employee Management
    • Employee Profiles
    • Employee Recognition Software
    • Event Management
    • Event Scheduling
    • File Sharing
    • Goal Management
    • Knowledge Management
    • Monitoring
    • Opportunity Management
    • Performance Management
    • Pulse Surveys
    • Registration Management
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Skills Tracking
    • Social Media Integration
    • Survey/Poll Management
    • Surveys & Feedback
    • Volunteer Management

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    Reviews

    Overall rating

    4,3 /5
    (11)
    Value for Money
    3,8/5
    Features
    4/5
    Ease of Use
    4,1/5
    Customer Support
    4,8/5

    Already have Involvesoft?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 11
    Janet T.
    Overall rating
    • Industry: Banking
    • Company size: 501-1 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Volunteer and CRA Management Platform

    Reviewed on 2019/02/05

    We now have one platform where our employees can go to sign up for events, log hours, receive...

    We now have one platform where our employees can go to sign up for events, log hours, receive reminders, upload pictures, share their wins and more. The fact that CRA is also a part of this platform, is a huge win. We can now report all OCC required information with accuracy. We have one source to collect information instead of 3 or 4. The manual process of pulling percentage of involvement will no longer be a manual process nightmare. Qualitative and quantitative metrics (both impact and engagement) will be available after every volunteering opportunity for compliance reporting and program management.

    Pros

    The software is user friendly and easy to maneuver through.

    Cons

    I have not found anything that I dislike about the software yet.

    Response from InvolveSoft

    Thank you Janet for the very kind review. We're happy we have been able to meet your organization's needs in a volunteering platform. We are also very glad to hear that you find the CRA functionality so useful!

    We look forward to continuing our great relationship!

    Best,
    Involvesoft

    Monica G.
    Overall rating
    • Industry: Banking
    • Company size: 501-1 000 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    User/Admin Review

    Reviewed on 2019/07/22

    Overall, I am thrilled that a program like this is offered! I love the 'social media' look and the...

    Overall, I am thrilled that a program like this is offered! I love the 'social media' look and the several opportunities for employee engagement! I highly wish Admins had more access to customize the platform as this would allow necessary updates/changes in a timely manner rather than having to contact your IT or Support Department and waiting several days or weeks, thus causing delays with our own processes. On that note.....kudos for allowing the Admin to customize email templates! But I do also wish we could create new email templates as our company needs change.

    Pros

    Areas that I liked about InvolveSoft are:
    - Ease of changing from User to Admin and vice versa
    - Ability to manage all aspects of our volunteer projects in one place!
    - Ability to customize email templates
    - Ability to upload photos

    Cons

    Areas I had concerns with:
    - No option for the Admin to customize CRA questions and fields (e.g. mutl. choice, text, etc.).
    - No option to pull survey results (e.g. CRA survey for Board/Committee Involvement details) into one report that provides each individuals responses for customizable reporting.
    - Icons/Pictures on the Home Page are a bit too large. I'd like to view several events on one page for faster glancing rather than having only 3-6 appear at a time....too much scrolling.
    - No option to bypass uploading photo when creating an event. Would be nice to provide option for employee to 'type' in a cover title of organization or event as I have found it challenging to spend time searching for an appropriate cover photo only for it to not fit the required dimensions.
    -

    Kimberly B.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51-200 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Good Intent. Needs better execution

    Reviewed on 2019/01/29

    The platforms needs better search and filter features for individual employee to adopt and use this...

    The platforms needs better search and filter features for individual employee to adopt and use this in a VTO program. It is too difficult to find and sign up for an opportunity in 10/15 min. If takes any longer than that, the employee will give up and not return to the platform. Opportunities need to be easier to find.

    Pros

    This software offers a selection of opportunities our company would have not otherwise know about. The analytics and tracking are adequate.

    Cons

    It is very difficult to filter opportunities. There is no calendar overview of what events are available on certain days, which makes it difficult for the individual employee to use the platform to find events. Even as an administrator I find it difficult to find activities for our team events without working with a customer service rep.

    Kelsey H.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 1 001-5 000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    It's good but needs improvements!

    Reviewed on 2019/07/22

    Overall, it is a good product and necessary but it needs improvements!

    Overall, it is a good product and necessary but it needs improvements!

    Pros

    - I think it is very user friendly
    - I love that you can upload photos
    - Customer service is excellent! If I have an issue they are always quick to reply, even if they cannot resolve the issue right away
    - I like that it tracks the amount of hours by department as we need this reporting functionality

    Cons

    - I don't like that when anyone creates an event, it emails the entire company. We encourage people to set up team events and other teams cannot attend, so it makes it confusing and I feel like it "spams" people
    - I don't like that you ONLY have to upload a spreadsheet of people to "auto RSVP". I think there should also be an option to check mark them just as there is to "invite" them
    - The system is just sometimes slow when trying to process with the amount of people we have and inviting them all
    - When I did a bulk upload of our corporate giving day, it put it all under "admin" rather than each department but we are working to get that fixed.

    Navneet B.
    Overall rating
    • Industry: Computer Software
    • Company size: 5 001-10 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great product, team and value for money

    Reviewed on 2019/01/30

    Pros

    - The team is great and easy to work with.
    - Implementation support.
    - Dedicated Customer Support Manager & Support team.
    - UI/UX is great.

    Cons

    - It's a pain to upload employees.
    - The product team says they have integration to single sign-on which we haven't utilized yet.

    Showing 5 reviews of 11 Read all reviews

    Involvesoft FAQs

    Below are some frequently asked questions for Involvesoft.

    Involvesoft offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing varies on employee size. Contact InvolveSoft

    We do not have any information about Involvesoft features

    Involvesoft has the following typical customers:

    201-500, 501-1 000, 1 001+

    Involvesoft supports the following languages:

    English

    Involvesoft supports the following devices:

    Involvesoft integrates with the following applications:

    Facebook, LinkedIn for Business, Twitter

    Involvesoft offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

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