AutoServe1

AutoServe1

Auto repair inspection tool

4.5/5 (44 reviews)

AutoServe1 Overview

AutoServe1 is a digital vehicle inspection tool for auto repair shops, automotive garages, and car dealer service centres with configurable workflows and video and image recording. The cloud-based solution is designed to aid auto repair shops with carrying out inspections, whilst simultaneously keeping customers informed about the status of their vehicle check and educating motorists using photos and videos throughout the process.

To ensure that customers are kept up-to-date whilst their car is in for repair or inspection, AutoServe1 provides a range of recording options for technicians including video and image capture via mobile or tablet devices, and email or SMS notifications. Voice-to-text is also facilitated in order to allow technicians to quickly and easily input notes or comments into the system for each job, which can be viewed by other team members in real time.

Workflows can be created for different business processes and inspection types using the Builder1 tool. Users have the option to customize workflows using the drag and drop interface to edit screen tabs, sections, and items, depending on business needs. As vehicles move through the auto repair process technicians can update their progress within Workflow1 so that other relevant team members and customers are notified and gain insight into the status of the inspection.

In order to help users track and assess shop performance and productivity, AutoServe1 provides a reporting dashboard tool which allows business to view visual analytics on metrics such as tickets by day, total number of inspections, overall productivity, and more.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English, French

AutoServe1 Reviews

Overall rating
4.5/5
93% positive reviews
27
Excellent
14
Very good
2
Average
1
Poor
0
Terrible
Steve O.

Very good overall, ocaissional slow downs cause some frustrations

Used Daily for 6-12 months
Reviewed on 2018/04/05
Review Source: Capterra

Pros

The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.

Cons

Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated

Rating breakdown

Value for Money
Ease of Use
Customer Support

Josh W.

Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.

Used Daily for 2+ years
Reviewed on 2018/03/29
Review Source: Capterra

Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question

Pros

The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.

Cons

Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jason M.

Autoserve1

Used Daily for 1+ year
Reviewed on 2016/07/19
Review Source: Capterra

It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Philip C.

We have enjoyed using Autoserve1 for the past 4 years

Used Daily for 2+ years
Reviewed on 2018/04/02
Review Source: Capterra

We get to open doors that people think are always closed.

Pros

The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.

Cons

That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jay P.

EXPERIENCE IS GREAT EASY TO USE CUSTOMERS LIKE THE REPORT

Used Daily for 2+ years
Reviewed on 2018/04/02
Review Source: Capterra

Easy to use and it gives you a great report to review with the customer

Pros

This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle

Cons

I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

AutoServe1 Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact AutoServe1 for pricing information.

AutoServe1 Features

  • Activity Dashboard
  • Automatic Notifications

  • API
  • Automatic Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Loyalty Program
  • Discount Management
  • Employee Management
  • Gift Card System
  • Inventory Management
  • Inventory Tracking
  • Multi-Location
  • POS
  • Real Time Data
  • Reporting & Statistics
  • Sales Reporting
  • Search Functionality
  • Third Party Integration

Additional information for AutoServe1

Key features of AutoServe1

  • Activity dashboard
  • Automatic notifications
  • Code enforcement
  • Communication management
  • Configurable workflow
  • Custom fields
  • Customer experience management
  • Customizable approvals
  • Customizable categories
  • Customizable reporting
  • Customizable templates
  • Drag & drop interface
  • Email notifications
  • Estimating
  • Failed inspection tracking
  • Filtered views
  • Graphical data presentation
  • Graphical workflow editor
  • IVR / voice recognition
  • Image library
  • Inspection management
  • Job scheduling
  • Performance management
  • Performance reports
  • Photo albums
  • Photos in reports
  • Process control
  • Progress tracking
  • Quote management
  • Real time notifications
  • Records management
  • Report templates
  • SMS integration
  • Speech recognition
  • Status tracking
  • Task scheduling
  • VIN decoder
  • Vehicle tracking
  • Video support
  • Visual analytics
  • Work history
  • Workflow management

Benefits

  • Capture photos and videos throughout the inspection process to upload as evidence, and utilize the voice-to-text tool to input notes and comments with ease.

  • Keep customers up-to-date with inspection status' whilst their vehicle is at the auto repair shop by texting or emailing updates to them including photos and videos.

  • Create dynamic workflows for inspection processes using the drag and drop interface and customize inspection options by adding custom screen tabs, sections, and items.

  • Follow workflows during inspections and update the status of inspection progress as work is approved, or when parts are ready. Notifications are automatically sent to technicians and customers so that everyone is on the same page.

  • View analytics on a variety of important business metrics including total amount of vehicle inspections, employee performance, overall productivity, and more.

  • AutoServe1 FAQs

    Below are some frequently asked questions for AutoServe1.

    Q. What type of pricing plans does AutoServe1 offer?

    AutoServe1 offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact AutoServe1 for pricing information.

    Q. What are the main features of AutoServe1?

    AutoServe1 offers the following features:

    • Activity dashboard
    • Automatic notifications
    • Code enforcement
    • Communication management
    • Configurable workflow
    • Custom fields
    • Customer experience management
    • Customizable approvals
    • Customizable categories
    • Customizable reporting
    • Customizable templates
    • Drag & drop interface
    • Email notifications
    • Estimating
    • Failed inspection tracking
    • Filtered views
    • Graphical data presentation
    • Graphical workflow editor
    • IVR / voice recognition
    • Image library
    • Inspection management
    • Job scheduling
    • Performance management
    • Performance reports
    • Photo albums
    • Photos in reports
    • Process control
    • Progress tracking
    • Quote management
    • Real time notifications
    • Records management
    • Report templates
    • SMS integration
    • Speech recognition
    • Status tracking
    • Task scheduling
    • VIN decoder
    • Vehicle tracking
    • Video support
    • Visual analytics
    • Work history
    • Workflow management

    Q. Who are the typical users of AutoServe1?

    AutoServe1 has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does AutoServe1 support?

    AutoServe1 supports the following languages:

    English, French

    Q. What type of pricing plans does AutoServe1 offer?

    AutoServe1 has the following pricing plans:

    Subscription

    Q. Does AutoServe1 support mobile devices?

    We do not have any information about what devices AutoServe1 supports

    Q. What other apps does AutoServe1 integrate with?

    We do not have any information about what integrations AutoServe1 has

    Q. What level of support does AutoServe1 offer?

    AutoServe1 offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials