AutoServe1 is a digital vehicle inspection tool for auto repair shops, automotive garages, and car dealer service centres with configurable workflows and video and image recording. The cloud-based solution is designed to aid auto repair shops with carrying out inspections, whilst simultaneously keeping customers informed about the status of their vehicle check and educating motorists using photos and videos throughout the process.
To ensure that customers are kept up-to-date whilst their car is in for repair or inspection, AutoServe1 provides a range of recording options for technicians including video and image capture via mobile or tablet devices, and email or SMS notifications. Voice-to-text is also facilitated in order to allow technicians to quickly and easily input notes or comments into the system for each job, which can be viewed by other team members in real time.
Workflows can be created for different business processes and inspection types using the Builder1 tool. Users have the option to customize workflows using the drag and drop interface to edit screen tabs, sections, and items, depending on business needs. As vehicles move through the auto repair process technicians can update their progress within Workflow1 so that other relevant team members and customers are notified and gain insight into the status of the inspection.
In order to help users track and assess shop performance and productivity, AutoServe1 provides a reporting dashboard tool which allows business to view visual analytics on metrics such as tickets by day, total number of inspections, overall productivity, and more.
The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.
Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated
Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question
The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.
Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).
It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead
We get to open doors that people think are always closed.
The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.
That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.
Easy to use and it gives you a great report to review with the customer
This program is very easy to use on the counter and as the mechanic using the tablet,customers get a a great report to put into there file and it is nice to show them videos or pictures of concerns we find with there vehicle
I really don't have any cons with this software,we do have some issues on the tablet end losing contact but it is not on your software
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Below are some frequently asked questions for AutoServe1.
AutoServe1 offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact AutoServe1 for pricing information.
AutoServe1 offers the following features:
AutoServe1 has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
AutoServe1 supports the following languages:
AutoServe1 has the following pricing plans:
We do not have any information about what devices AutoServe1 supports
We do not have any information about what integrations AutoServe1 has
AutoServe1 offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials