As a trusted adviser, Greenway Health is fueling our customers’ success by delivering the innovative technology, quality services, and strategic partnership that help them grow profitably, remain compliant, work more efficiently, and improve patient outcomes.
It starts with Intergy, the core of the ambulatory platform. This is your first step toward becoming a high performing practice.
Intergy is available as a hosted or on-premise EHR and practice management system. This cloud-based solution is suitable for practices with multiple locations and is flexible enough to meet the needs for most specialties, including family practices, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, FQHC/CHCs, and more. Intergy is also well-suited for Independent Practice Associations, Accountable Care Organizations, Advanced Surgical Centers, and tribal health facilities.
I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!
Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.
I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.
reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it.
It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.
User customization, Practice customization.
ome key points I'd like to highlight are:
The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on.
That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.
This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.
Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!
The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.
We used Medical Manager prior to switching to Intergy in 2005. This really didn't change our workflow because they were basically the same. Intergy's upgrades over the last several years have brought about several changes that have made the software work better and we love the fact that you can suggest enhancements and vote for them.
The best thing about Intergy though, in my opinion, is their support. Product support has never let me down! Whether it is just a how to question or a problem, they are always prompt and helpful.
All of the aspects we use daily are very easy to learn and use.
Minimal training needed for new staff to perform scheduling duties.
Scheduling templates completely able to be customized to your needs.
Able to see financial and demographic information on each patient easily.
When using this software on the cloud there is sometimes a lag that allows for scheduling multiple patients in the same time slot.
I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.
I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.
I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.
Contact Greenway directly for pricing information.
Below are some frequently asked questions for Intergy.
Intergy offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Contact Greenway directly for pricing information.
Intergy offers the following features:
Intergy has the following typical customers:
Large Enterprises, Mid Size Business
Intergy supports the following languages:
Intergy has the following pricing plans:
Intergy supports the following devices:
Intergy integrates with the following applications:
Intergy offers the following support options:
Online Support, Phone Support